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Courtyard by Marriott Winston-Salem University

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3111 University Parkway, Winston Salem, NC 27105
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Courtyard by Marriott Winston-Salem University
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112 Reviews from our TripAdvisor Community

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GA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A friend and I stayed 3 nights to attend a conference at Wake Forest. The courtyard was convenient to the hospital. The hotel was clean and quiet and parking spots were always available. The front desk was very helpful in recommending a fantastic restaurant. After returning home, I realized that I had left my ipad in the room. There were... More 

Helpful?
Thank GaTraveldoc
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for taking time out of your busy schedule to write such a wonderful review . I am so happy that your IPad was found and returned to you. We have a great staff ready to serve and accommodate every guest. I am so delighted that you experienced that level of service during your stay. Please allow us to... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Courtyard was a nice place to stay while I was in town on business, and the price was very reasonable. Everyone at the front desk, the bar/restaurant, and the housekeeping staff was friendly, pleasant, and helpful. The hotel is clean and the room was fine. There is nothing spectacular about the facility--it's a bit dated--but that didn't impact my... More 

Helpful?
Thank davefox05
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for the wonderful comments about our Courtyard. We are so pleased that your stay was enjoyable. Our goal is to provide legendary service to each and every guest, and based on your comments we succeeded. If your travels lead you back to our area, please allow us the opportunity to accommodate you again. More 

2 reviews
5 of 5 stars Reviewed November 30, 2015 via mobile

My favorite hotel in Winston-Salem! The staff is terrific! Every time I visit, they remember my family and are so welcoming! They really make you feel at home and are so professional! The food is good and the lobby atmosphere makes it a great place for gathering with other parents from the nearby university. The rooms and common area are... More 

Helpful?
Thank barwheat
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you BarWheat for the wonderful review!! Reading a review like this is tremendous encouragement to the staff that we are doing a good job!! Making our guest feel at home is our goal! I am so pleased that you enjoyed your stay, and we look forward to accommodating you and your family in the future. More 

Norwalk, Connecticut
Level Contributor
231 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

Nice and comfortable room with king size bed (and extra bed in the sofa). Small bathroom. I loved their small but efficient fitness room. Nice pool for summer days. Very good front desk service. WiFi works like a charm and makes this place good for vacation and business. Convenient for the University, it is a bit off the good areas... More 

Helpful?
Thank pieroinusa
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you so much for the wonderful review!! We are a smaller hotel, but we are big on service!! We are so happy to accommodate you, and look forward to seeing you in the future. More 

Baltimore, Maryland
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

Attended a basketball game at Wake Forest. This hotel is right across the street from the coliseum. Location is perfect. Convenience stores are nearby. Food is right up the street. Staff was very friendly and helpful. Thank you, Kim, for your welcoming smiles. Our room was standard for a Courtyard. Decor is warm and classy. Marriott beds and pillows are... More 

Helpful?
Thank LouiseQ
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you LouiseQ for the wonderful comments about our Courtyard!! We are ecstatic that your time with us was enjoyable. Our staff is what makes us stand out from other hotels, I am so glad that Kim made you feel right at home with a warm smile!! If your travels bring you this way again, please let us know, we... More 

Cary, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 3, 2015

I don't write too many reviews, but had to take time to write about a very pleasant experience during my business travel stay at this hotel. Upon arriving, the reservation attendant Dawna was very enthusiastic and welcoming. Although it was a dreary, rainy day, her cheery attitude made it seem as if the sun was out and she was happy... More 

Helpful?
Thank JZ26
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you so much for taking time out of your day to write such a wonderful review. Dawna is a joy to have as part of our staff. We are so proud that you experienced that at home feeling that we strive to provide to every guest. We look forward to accommodating you in the future! More 

North Carolina
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

Great location and facility for the Courtyard By Marriott University. Well maintained property staffed with a friendly professional staff. Nice location for a stay in Winston-Salem. Ryan's Steakhouse and Seafood is very nearby. Excellent restaurant!

Helpful?
Thank TheRodg
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you so much for your very kind review of our hotel during your time in Winston-Salem. Providing our guest with the best experience is the number one goal, and I am proud that we achieved that during your stay. We look forward to the next opportunity to you accommodate you! More 

Deerfield, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 9, 2015

I've been with a group of consultants since mid-August. We're fed up & leaving. I've spspent over 6 hrs with their IT since coming here trying to get wifi/internet to work. Each time we complain it's like they've never heard this before. They hide behind "Well it's free. So, if it's not working - it's not like it costs you... More 

Helpful?
Thank Thomas O
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thomas O thank you for taking the time to write a comment about your recent stay. I apologize that the WiFi was not in full operation during a portion of your stay. The issue was reported, and it is not a long term issue, but it was an isolated issue. It is our sincere desire to provide a smooth stay... More 

Virginia Beach, Virginia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 16, 2015 via mobile

This Courtyard was spotless. Everyone from the front desk to the Bistro staff to housekeeping was super friendly. The pool and workout rooms were also very nice and clean. If you need to be near wake forest University, this is the place to stay. Book early because it fills up on big college weekends.

Helpful?
Thank Susan V
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you Susan V for the wonderful review!! Our aim is to provide all guests with an unforgettable hotel experience. I am so glad that was accomplished during your stay. Your feedback is so important to our process, and we really thank-you you for taking time out of your day. More 

Naples, Maine
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 13, 2015

I do love Courtyards. But, can't say the same for this one. The breakfast staff was nice, but that's about the only staff who was accommodating. Front desk was rude at checkin. We were checked into an occupied room, never received an apology from anyone. The area wasn't the most convenient. Not close to very much. I typically like to... More 

Helpful?
Thank SportsFan86
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for taking the time to write a review about your recent stay. I apologize that we fell short on making your stay comfortable and enjoyable. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. If your travels lead you back to Winston-Salem, please allow us another opportunity to accommodate... More 

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