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Courtyard by Marriott Winston-Salem University

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3111 University Parkway, Winston Salem, NC 27105
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Courtyard by Marriott Winston-Salem University
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Courtyard by Marriott Winston-Salem University
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102 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    13
    15
    5
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34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tallahassee, Florida
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed yesterday NEW

Staff was excellent. The rooms and public area were older than other Courtyard's I have stayed. Love the restaurant in the hotel. Especially since it was raining when I arrived. The bartender was cheerful and thoughtful with my order when I had to go back to room for a work call. The buffalo wings were delicious.

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Lincoln, Nebraska
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good points are the newly redone lobby and new room decor, but otherwise this is a mediocre place to stay. No attention to detail. Outlets hanging out of the wall crooked. A coffee maker is supplied, but no coffee or mugs (supposed to bring your own?). Ice bucket supplied, but no glasses. Weird. Housekeeping barges in at 8:30 even though... More 

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for taking the time to write a review about our hotel. The coffee and cups were not visible to you, but they are located on the towel caddy just below the vanity. The entire staff works very hard, and our goal is to satisfy each and every guest. If we did not accomplish that during your stay, please... More 

Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

What an awful experience. I've stayed in hundreds of hotels (I travel quite a bit for work) yet I have NEVER been treated so rudely. Hotels are still considered part of the service industry, right?!?!?! The Expedia representative who was on the phone line with me has an audio recording of the call with the hotel representative, who was rude,... More 

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

I apologize that your experience with our hotel was not a pleasant one. All of our staff is trained to exhibit excellent customer service, and I regret you did not experience that during your conversation with our representative. The empty area around our hotel is owned by a local University. We are not responsible for the up keep of those... More 

New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

I stayed at the Courtyard Marriott this past weekend and thoroughly enjoyed my stay! the staff was so friendly and was always smiling and saying hello. The rooms were clean and comfortable. Also, the pool was open while we were there and it was really nice to just sit by the pool and relax. It was very quiet. Already looking... More 

Was this review helpful? Yes 1
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you GBR2015 for that wonderful review! Providing our guest with a great stay is our goal each and every stay. Thank you for taking time out of your busy schedule to share your experience. We appreciate you and look forward to accommodating you in the future. More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 31, 2015

We were securing housing for our daughter that is attending Wake Forest in the fall. The rooms were nice and clean. The staff was very friendly and helpful. The location is fantastic. I really expected the hotel to be loud as it looked to be pretty busy, but it was surprisingly quiet. No complaints, just a very restful stay.

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Brent thank you for the wonderful review!! Our location to Wake Forest University keeps us quite busy! I am thrilled that you enjoyed your stay with us. During your visit If you are not already a member, please sign up for our Parents Club. It is a free service that allows us to share special event dates and availability. We... More 

SAN LUIS OBISPO
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 15, 2015

We use this property often because my daughter is attending school near by. The staff is quite friendly and helpful. Our room has always been very clean. It is our first-choice hotel in this area. If you're a light sleeper, let them know and they'll help with the room assignment.

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you San Luis Obispo for the wonderful review! It is our pleasure to accommodate you anytime that you are in the area. Our location is centrally located in the city, which makes us ideal for visiting parents. We look forward to your next visit and appreciate you taking the time to share your experience! More 

Strongsville
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 6, 2015

I stayed here for business in April 2015. I was greeted by a very friendly woman at the front desk upon arrival. The building looked dated but the room itself was very nice and modern. The bed and overall feel of the room was comfortable. I also liked that I could walk to the Wake Forest Campus and view their... More 

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you so much for your review. We are delighted that your experience was pleasant, and enjoyable. The proper department was notified about the window and that matter has been addressed. I hope that the next time you are in Winston-Salem that you will give us the opportunity to accommodate you again! More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

Our son is a junior at Wake Forest. We have been staying at this Courtyard since he was a prospective student, as it is so close to campus and the sports complexes. The staff is consistently friendly and courteous and goes out of its way to be helpful. The rooms are clean and the beds are very comfortable. We feel... More 

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you MImis65!! What a wonderful review! We are so pleased that you enjoyed your time at our hotel. Your feedback is so beneficial and helps to keep us successful. I really appreciate you taking time out of your day to let us know about your stay would love to meet you on your next visit!! Vickie Koger More 

Richmond, Virginia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 29, 2015

This hotel is located very close to Wakeforest University. Good location with many restaurants and activities. The lobby is clean and quiet and the check-in was smooth. All of the staff were courteous and helpful. The rooms were well maintained and the free wifi was a plus. As we were there the first weekend of March Madness I was expecting... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

We are so happy that your experience was good! We strive daily to satisfy each and every guest, and we are so glad that you enjoyed your time here at our hotel! Anytime that you are in the area please allow us the opportunity to accommodate you. Thank you for taking time to write such a wonderful review! More 

Lutherville Timonium, Maryland
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed March 22, 2015

Older property but renovated. Rooms were clean and generally comfortable but the bed was a little too soft. Housekeeping service was good. Front desk staff was friendly and efficient. Ample parking. Internet service (the free one) was very slow. I paid the $4.95 for upgraded service and it was passable. Lot of teams staying there (our son was playing baseball),... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

DocRMP thank you so much for the wonderful review. We are honored that you allowed us to accommodate you during your stay. Hopefully the next visit you will have the opportunity to enjoy and see all that Winston-Salem has to offer. Thank you again for taking time to let us know about your stay. More 

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