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Courtyard by Marriott Winston-Salem University

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3111 University Parkway, Winston Salem, NC 27105
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1 room 1 guest
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Courtyard by Marriott Winston-Salem University
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104 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    13
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Virginia Beach, Virginia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Courtyard was spotless. Everyone from the front desk to the Bistro staff to housekeeping was super friendly. The pool and workout rooms were also very nice and clean. If you need to be near wake forest University, this is the place to stay. Book early because it fills up on big college weekends.

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you Susan V for the wonderful review!! Our aim is to provide all guests with an unforgettable hotel experience. I am so glad that was accomplished during your stay. Your feedback is so important to our process, and we really thank-you you for taking time out of your day. More 

Naples, Maine
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I do love Courtyards. But, can't say the same for this one. The breakfast staff was nice, but that's about the only staff who was accommodating. Front desk was rude at checkin. We were checked into an occupied room, never received an apology from anyone. The area wasn't the most convenient. Not close to very much. I typically like to... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for taking the time to write a review about your recent stay. I apologize that we fell short on making your stay comfortable and enjoyable. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. If your travels lead you back to Winston-Salem, please allow us another opportunity to accommodate... More 

Tallahassee, Florida
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff was excellent. The rooms and public area were older than other Courtyard's I have stayed. Love the restaurant in the hotel. Especially since it was raining when I arrived. The bartender was cheerful and thoughtful with my order when I had to go back to room for a work call. The buffalo wings were delicious.

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for the wonderful review!! Our Courtyard is uniquely designed, and varies a little from the traditional Courtyard, but is equipped with all the Courtyard standards. Thank you for the kind words about our staff. I will share your comments, and hope that we have the opportunity to be of service to you whenever you are in the Winston-Salem... More 

Lincoln, Nebraska
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 28, 2015

Good points are the newly redone lobby and new room decor, but otherwise this is a mediocre place to stay. No attention to detail. Outlets hanging out of the wall crooked. A coffee maker is supplied, but no coffee or mugs (supposed to bring your own?). Ice bucket supplied, but no glasses. Weird. Housekeeping barges in at 8:30 even though... More 

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CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you for taking the time to write a review about our hotel. The coffee and cups were not visible to you, but they are located on the towel caddy just below the vanity. The entire staff works very hard, and our goal is to satisfy each and every guest. If we did not accomplish that during your stay, please... More 

Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 24, 2015

What an awful experience. I've stayed in hundreds of hotels (I travel quite a bit for work) yet I have NEVER been treated so rudely. Hotels are still considered part of the service industry, right?!?!?! The Expedia representative who was on the phone line with me has an audio recording of the call with the hotel representative, who was rude,... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

I apologize that your experience with our hotel was not a pleasant one. All of our staff is trained to exhibit excellent customer service, and I regret you did not experience that during your conversation with our representative. The empty area around our hotel is owned by a local University. We are not responsible for the up keep of those... More 

New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

I stayed at the Courtyard Marriott this past weekend and thoroughly enjoyed my stay! the staff was so friendly and was always smiling and saying hello. The rooms were clean and comfortable. Also, the pool was open while we were there and it was really nice to just sit by the pool and relax. It was very quiet. Already looking... More 

Was this review helpful? Yes 1
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you GBR2015 for that wonderful review! Providing our guest with a great stay is our goal each and every stay. Thank you for taking time out of your busy schedule to share your experience. We appreciate you and look forward to accommodating you in the future. More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 31, 2015

We were securing housing for our daughter that is attending Wake Forest in the fall. The rooms were nice and clean. The staff was very friendly and helpful. The location is fantastic. I really expected the hotel to be loud as it looked to be pretty busy, but it was surprisingly quiet. No complaints, just a very restful stay.

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Brent thank you for the wonderful review!! Our location to Wake Forest University keeps us quite busy! I am thrilled that you enjoyed your stay with us. During your visit If you are not already a member, please sign up for our Parents Club. It is a free service that allows us to share special event dates and availability. We... More 

SAN LUIS OBISPO
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 15, 2015

We use this property often because my daughter is attending school near by. The staff is quite friendly and helpful. Our room has always been very clean. It is our first-choice hotel in this area. If you're a light sleeper, let them know and they'll help with the room assignment.

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you San Luis Obispo for the wonderful review! It is our pleasure to accommodate you anytime that you are in the area. Our location is centrally located in the city, which makes us ideal for visiting parents. We look forward to your next visit and appreciate you taking the time to share your experience! More 

Strongsville
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 6, 2015

I stayed here for business in April 2015. I was greeted by a very friendly woman at the front desk upon arrival. The building looked dated but the room itself was very nice and modern. The bed and overall feel of the room was comfortable. I also liked that I could walk to the Wake Forest Campus and view their... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you so much for your review. We are delighted that your experience was pleasant, and enjoyable. The proper department was notified about the window and that matter has been addressed. I hope that the next time you are in Winston-Salem that you will give us the opportunity to accommodate you again! More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

Our son is a junior at Wake Forest. We have been staying at this Courtyard since he was a prospective student, as it is so close to campus and the sports complexes. The staff is consistently friendly and courteous and goes out of its way to be helpful. The rooms are clean and the beds are very comfortable. We feel... More 

Was this review helpful? Yes
CourtyardWS, Director of Sales at Courtyard by Marriott Winston-Salem University, responded to this review

Thank you MImis65!! What a wonderful review! We are so pleased that you enjoyed your time at our hotel. Your feedback is so beneficial and helps to keep us successful. I really appreciate you taking time out of your day to let us know about your stay would love to meet you on your next visit!! Vickie Koger More 

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