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BEST WESTERN PLUS Hanes Mall Hotel

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3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
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BEST WESTERN PLUS Hanes Mall Hotel
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BEST WESTERN PLUS Hanes Mall Hotel
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106 reviews from our community

Traveler rating
    54
    30
    10
    5
    7
See reviews for
45
22
5
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Charles, Missouri
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 6 days ago NEW

The location is convenient. The room was very poor. Pipes below sink were exposed with open holes in the floor. Large stain on the carpet. The tub did not drain water. We asked the hotel to fix this, but they never did. The room was VERY noisy even late into the early morning hours. Had to make an early plane,... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

We decided to stay here even though it was 5 miles out of the way. We are so glad we did! For $75 we got a clean, modern beautiful room with a hot, full breakfast! The beds were comfortable and as a plus, we even had a microwave and a refrigerator in our room. We would definitely return!

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

Honolulu, Hawaii
Top Contributor
58 reviews 58 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff was great, the breakfast selection was even better. The access to the hotel was easier from back was much better than from the front, because of the Parkway. There are plenty of restaurants nearby. I would stay There again.

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Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel was in a great place next to mall. Service was excellent and hotel was in great condition. Very friendly and helpful staff. Staff at breakfast dutifully did their duties to insure presentation was great at breakfast. I do think they need to check code dates on bread, it may have been a little stale and also check juice mix... More 

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Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. We will address the breakfast items that you mentioned. Thank you for this review and rating of our facility. Your business is very important to us and... More 

Jacksonville FL
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This property is adjacent to the Hanes Mall and other shops/restaurants close by. The check in process was very fast and the room was very comfortable. The (included) breakfast had options of waffles, eggs, bacon, yogurt, pastries, fruit, cereal, fruit, juice and coffee. I would definitely stay here again if I returned to Winston Salem.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

East Stroudsburg, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Everyone was very helpful. Was able to check in early. Good Breakfast they serve in the morning along with 24/7 coffee. Everyday the room was serviced and cleaned very well. In the center of town so easy to get to no problem

Review collected in partnership with Best Western

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Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

We are so glad that you had and excellent stay with us recently. Our goal is for all our guest to have a memorable visit. We appreciate your review and rating of your visit. Our guest comments are our guideline for improvements and service. Thank you again for the review and for choosing to stay with us. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Came to Winston Salem on late notice. Was able to get a room here and was not disappointed. Staff was knowledgable, courteous, and professional. The hotel room was clean and comfortable. Would definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

San Antonio, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Water does not get warm for at least 5 minutes. Vomit on bed skirt. I stayed in this hotel once before,.but apparently not all rooms are filthy. Room in rough shape. Patches in walls. The carpet was dirty. Apparently this property used to be a Days Inn. It shows. I will not stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. More 

Apple Valley, MN
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Overall a nice hotel, clean, relatively quiet, friendly service, but a few things kept it from getting 5 stars: - Rooms were kind of small - especially the bathrooms. The bathroom door actually bumped against the front of the toilet bowl when it opened/closed. - Shower/tub was _very_ small. I'm only 6'2", and I felt like I was about to... More 

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Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Thank you for your detailed review of your recent stay with us. We use our guest comments to make improvements in service and accommodations (and coffee) so these comments are very important to us. We will discuss these comments with our staff so corrections can be implemented. We appreciate your business. we hope you will come see us again soon. More 

Dayton, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

This was a good Best Western Hotel. We were on the way to Myrtle Beach for a spring break. Located near a Mall and many dining option. My son got sick enroute and had many options for urgent care in the area. Hotel itself is Newly reconditioned. Beds were very comfortable for a good night sleep. Just one complain. Bathroom... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. I hope you had a safe and enjoyable trip to Myrtle Beach. Please... More 

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