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BEST WESTERN PLUS Hanes Mall Hotel

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3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
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BEST WESTERN PLUS Hanes Mall Hotel
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245 Reviews from our TripAdvisor Community

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Tampa, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

I want to point out that my husband and I stayed there back in August when we brought our son to college. The man at the desk was outstanding (he worked this position as a second job) and had fabulous "people skills" and was exceptionally polite and accommodating. I wish I could remember his name but I cited his great... More 

Helpful?
Thank Ellis B
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We did enjoy our stay here and it offers a lot compared with other hotels in this price range. There are two queen beds instead of full size and it was very modern and clean. The room was a decent size (we had two adults and two teenage boys) and the bathroom shower was good. The breakfast included a good... More 

Helpful?
Thank mbgolpher
Arkansas
Level Contributor
153 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was full - State wrestling meet, but the food was plentiful at breakfast, good food, Pleasant Staff, quiet rooms, Is labeled a non smoking hotel, but it took three complaints over two nights to get the issue addressed, Clean rooms, property showing its age - beat corners, low ceilings, older tubs, but carpet in good condition, Sinks out side... More 

Helpful?
Thank smackArkansas
Topanga, California
1 review
5 of 5 stars Reviewed 1 week ago

Good stay, nice service, good price,continental breakfast not so good. Right off the freeway/highway so convenient to locate. Overall nice place to stay. Would recommend to others. Very clean,no restaurant.

Helpful?
Thank psbintl
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Valued Guest: It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will come back soon Best Western PLUS Hanes Mall More 

Winston-Salem, NC
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just used it for a one night staycation. Newly redone property. It was clean and comfy, and the price was right. Would recommend. Good staff as well. We had booked a king bed room on hotels.com, but were called within 5 minutes that they only had 2 queen room available. It didn't matter to us but appreciated the heads up.

Helpful?
Thank kmodares
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Valued Guest We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS... More 

Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was easy to find and located right by Hanes Mall. It was a nice hotel with very friendly staff. Our room was very clean and as described in the pictures and description that I saw on hotels.com.

Helpful?
Thank Valerie G
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Valerie: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall More 

Ovada, Italy
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We had to stay there with my family for a week because of a business/leisure trip. During weekdays it is not Too bad but in the weekend it Was a nightmare because a 'team' of something i have no idea of, banged doors And yelled to 4am. More over, I Know it May be the hotel policy, but I had... More 

Helpful?
Thank fede2277
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall More 

Hoschton, Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

very close to many restaurants as well as the interstate highway. Clean, recently updated. Our grandson was playing in a soccer event nearby, and it was within a short drive to the complex. The only issue we had was a leaky toilet, which we did bring to the attention of the front desk.

Helpful?
Thank Cindy291
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Cindy291 Thank you for this review and rating of our facility. We are so glad that you found us to be a good place to stay. We appreciate your business and look forward to having you visit again soon. Best Western PLUS Hanes Mall More 

Greensboro, United States
1 review
5 of 5 stars Reviewed January 4, 2016

This is a nice hotel. Friendly staff. Room was comfortable and attractive. The heating system was efficient and quiet. The breakfast was very good. Convenient to shopping. I would certainly stay here again.

Review collected in partnership with Best Western

Helpful?
Thank Morna H
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Morna: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall More 

Charlotte Nc
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 1, 2016

Our first stay at Best Western Plus Hanes Mall, Winston-Salem, NC was very pleaant in so many ways: easy access into parking; very pleasant, knowledgeable staff; good quality and variety of breakfast foods; well-appointed decor and very comfortable beds: and, available information on a large variety of restaurants, pubs, tea rooms and numerous visitor activities and local events/attractions. Plus, it's... More 

Helpful?
1 Thank SEUSAtraveler
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review

Dear Recent Guest: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Hanes Mall More 

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