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Fairfield Inn & Suites Winston-Salem Downtown

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125 South Main Street, Winston Salem, NC 27101 (Formerly Wingate by Wyndham)
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Fairfield Inn & Suites Winston-Salem Downtown
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Fairfield Inn & Suites Winston-Salem Downtown
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Greensboro, North Carolina
Level Contributor
100 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Helpful staff but clearly some of them are new employees. Was able to switch to a room with a bath. Very comfy beds and large screen tv. Soaps and lotions of the most inexpensive brands. Breakfast had fresh fruit available along with the usual hotel breakfast offerings. Big plus was outdoor seating area as the lobby area is kept at... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Bigi P, Just a quick note to say "thank you" for your valuable time to provide candid feedback and insight regarding your recent visit. As we recently completed a $6.8 million dollar renovation, and opened our doors in mid May 2015, we are excited about our brand new Marriott Fairfield Inn & Suites in Downtown Winston-Salem. Our TEAM is... More 

Roanoke, Virginia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel The great lady that checked us in made the stay worthwhile. we got there early and she got us in the room at 11 AM.................We were in town for a ballgame and the opposing team , Potomac Nats stayed there too. Great breakfast, quiet and clean rooms. We stayed in room 520, hearing aided, but no kids around... More 

Was this review helpful? Yes
alwystcbman, Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Craig H, Excellent news, hearing you had an excellent stay! We thank you for allowing us the opportunity to be your host hotel, and we appreciate your valuble time to share those kind words. We'll look forward to a return visit, and until then, wish you continued success. Be safe traveling ~ _KAA_ More 

Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed for six days while attending a workshop at Wake Forest University. The friendly, professional staff provided outstanding service, including the front desk, housekeeping, bar, and breakfast staff -- management too! As a newly renovated facility, the place is impeccable. A delicious complimentary breakfast greeted us each morning. The innovation district, restaurants, and attractions are within walking distance,... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Tony S, "Comfortable, Clean & Courteous" is just the way we try to package it! Our TEAM is grateful for your valuable time to share your thoughts. Collectively, we work hard at our commitment to excelllence beyond ordinary, seeking extraordinary - and it is rewarding knowing that it is recognized & appreciated. We wish you the very best of... More 

Newnan, Georgia
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel located just off the highway. Winston can be awkward to navigate with a number of one - way streets. A nice modern hotel, but with a few a quirks. Parking- is around the corner and across the street. Although notfar, still, drop your luggage and check in first. The elevator- it's down the hall from the front desk, but,... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear diberg1, "Thank you kindly" for your candid feedback and valuable insight. I am grateful for your valuable time to share them. Our TEAM is committed to striving for perfection and exceeding expectations, so the opportunities for improvement that you have identified will not fall on deaf ears. We hope that you will visit us again soon, and until then,... More 

Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel was very clean and staff was extremely friendly. Would recommend this hotel to others. Granted we were only there for 12 hours but it was a big facility. Also has a nice exercise area and nice equipment. The complimentary Breakfast was also good.

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Manderz145, On behalf of our TEAM, I just wanted to say "thank you" for the kind words and your valuable time to share them. We will always stay committed and focused on our core values of providing Cleanliness, Friendliness & Exemplary Customer Service! We certianly value your business and hope that you will visit us again - for more than... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed in this hotel on several occasions for work in the Triad Region-- it used to be a Wyndham by Wingate... Not terrible, but was clearly an old building. Since its renovation and rebranding as a Fairfield Inn and Suites, I have loved staying here. The front desk is always worked (at least when I am here) by Brian,... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear 1_AMichael, "Absolutely exceptional customer service" is music to our TEAMS ears! We are very proud of Brian, and I have personally shared this feedback and thanked him for going above and beyond. We are very grateful for your kind words and taking your valuable time to share them. We look forward to having the opportunity of being your host... More 

Massachusetts
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice staff, extremely clean rooms, comfortable beds and a good breakfast. A covered parking garage is just across the street. These suites are well designed with the sitting area near the A/C units rather than right next to the beds. The hotel is close to 4th street with good restaurants to try.

Was this review helpful? Yes 1
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Marymb, "Thank you" for your valuable time to share your kind thoughts and words. Our TEAM is honored to have had the opportunity to be your host hotel and we hope to have that opportunity again in the near future. Please be assured that we will always strive for perfection, only to settle for excellence. Until your next visit,... More 

New Castle, Delaware
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in town for a convention, but decided to come in a day early. The hotel where the convention was being held didn't have any rooms available, so I chose Fairfield Inn and Suites because of the proximity to the other hotel and the great price. I was thoroughly impressed with the customer service and the accommodations. The front... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Veronica B, On behalf of our entire TEAM, I just wanted to take a moment and say "thank you" for taking your valuable time to share the kind words. It is a great feeling, and very much appreciated, when someone recognizes our commitment to excellence beyond ordinary, seeking extraordinary. We are grateful for the opportunity and hope to have... More 

1 review
5 of 5 stars Reviewed June 24, 2015

I stayed 2 nights recently and from the moment I walked in the door I was greeted with a genuine smile and welcome. That continued throughout the stay with every single employee smiling and being friendly toward me if I saw someone in the halls or the lobby, this included maintenance and housekeeping staff. Rooms are appointed beautifully. One of... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear Brenda M, What a thoughful review, and please be assured that our TEAM is honored to have had the opportunity to provide you with an "Extraordinary" experience. As the General Manager, I am very proud of our commitment to going above and beyond. We are very fortunate to have an ownership / management group that believes in exceeding expectations... More 

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed June 17, 2015

My family and I have traveled all over the world. For a two week conference in Winston-Salem I made the FI-downtown my home away from home. This is one of the nicest FI yet. Clean, nice, new, modern. The staff is welcoming, friendly, and personable. There was a hand written note from the manager waiting in my room to thank... More 

Was this review helpful? Yes
alwystcbman, General Manager at Fairfield Inn & Suites Winston-Salem Downtown, responded to this review

Dear mmh257, "Thank you" for one of the "nicest" reviews. Our TEAM is honored to be able to serve as your "home away from home," and we are grateful for the opportunity. Coming from someone who has traveled all over the world, your insight and feedback is very impactful and meaningful. We wish you & your family the very best... More 

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