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Fairfield Inn & Suites Winston-Salem Hanes Mall

2.5 of 5 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Certificate of Excellence 2014
Fairfield Inn & Suites Winston-Salem Hanes Mall
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Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
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91 reviews from our community

Traveler rating
    42
    32
    13
    4
    0
See reviews for
28
24
8
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (91)
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    (21)
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    (28)
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Top Contributor
75 reviews 75 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were warmly welcomed to the Fairfield Inn. The desk clerk extended invitations to the mgr reception, info about breakfast and directions to help us locate a specific place for dinner. The rooms are spacious, clean and well appointed! We will be back!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Dinah W, We appreciate you choosing us again and are delighted to hear your recent stay was an even better one! It's great to hear you found our staff so friendly and we could accommodate your needs. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed there for FIRST LEGO event on November 14th. The location was great, right off the highway. We had a larger guest room with two double beds. The hotel itself was not new but our room was renovated, very clean and spacious, which helps with two kids. Wifi was great. The breakfast was what I would expect from this... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear WickedlyWonderful, Thank you for taking the time to review our hotel & we hope you had a happy Thanksgiving! We're glad you had a great stay and hope you enjoyed the LEGO event. We can't wait to see you the next time you're in Winston. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Pinehurst, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 19, 2014

Great easy location. Across from upscale mall and lots of restaurants. Highly recommend Athens Greek Taverna. Priscilla at front desk very helpful and knowledgeable. She has an excellent manner with guests. Took care od sending a very important and large fax. Brittanie at breakfast did a great job. Constantly cleaning tables, refilling food. Notice I was standing and offered to... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear crusty888, We appreciate you taking the time to review your visit and are glad you loved us so much you plan to make us your regular destination in the area! I'm delighted you found our staff so helpful and friendly. However, I do apologize for the inconvenience you experienced and will pass your feedback onto our corporate team to... More 

Hendersonville, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

We were staying in Winston Salem while a family member was in the hospital. I initially booked a room at the Residence Inn but found it to be unacceptable and moved to the Fairfield. We were much happier. The room was clean and comfortable. It was a much better place to wind down after the stress of the hospital. I... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear AnneUn, Thank you for reviewing our Fairfield Inn & Suites - I'm glad you had a good stay with us after a negative experience at another hotel! We hope your family member is doing better now and are happy we could help you relax. Thanks again for your kind words and we look forward to serving you the next... More 

ringwood
Top Contributor
100 reviews 100 reviews
64 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 7, 2014

Stayed on the 5th floor in a renovated room. Very comfortable with a nice breakfast. We often stay at this hotel due to its proximity to many stores and restaurants. The only con was TWC WiFi wiring - although there are routers strategically placed on the floor it would often loose strength or knock you out of WiFi altogether.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear lhs1, Thank you for your loyalty and sharing your latest experience - we're glad you enjoyed your refreshed guest room and can't wait to show off our completed new look! I do apologize for the inconvenience with your Wi-Fi and will pass your feedback onto our corporate team. Otherwise, thanks again for another great review and we'll see you... More 

Top Contributor
75 reviews 75 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 24, 2014

This hotel is great !!! Quiet, comfortable... The perfect place to unwind after a week on the road. Staff is warm and hospitable!!! The breakfast area is clean and continuously stocked! The HR person got this staff just right!!! We will be back!!!

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Dinah W, Thank you for sharing your recent experience at our hotel - I'm delighted to read it was a great one! We really appreciate your kind words for our staff and are happy you loved our complimentary hot breakfast. Thanks again for your review and we look forward to your next stay! David Amick eCommerce Manager Daly Seven,... More 

Greenville, South Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014

We were there for two nights while visiting a local university. The location was great - convenient to the interstate, 10 minutes from campus and surrounded by shopping and restaurants. The folks at the desk were very welcoming and helpful, including providing maps to our destinations. Room had JUST been updated, and so we enjoyed immaculate carpeting, bedding and a... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Ntruroman, We appreciate you taking the time to review our Fairfield Inn & Suites; it's great to hear our location worked well for your needs and you enjoyed the new look of your guest room! I'm also happy you found our staff so accommodating and friendly. Thanks again for your comments and we look forward to seeing you the... More 

Oak Park
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 30, 2014

Stayed here while visiting Wake Forest. Good location for that. The parking here is very limited and the front desk directed us to park at the restaurant next door at midnight. I was traveling with my teen daughter and that made me a smidge nervous since I was not aware of the crime situation in that area. The clerk at... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Lisa P, Thank you for your review. We are indeed currently refreshing and can't wait to show off our new look! In the meantime, we apologize for the inconvenience. We unfortunately are not able to move our staging areas next door as it is private property. However, it's great to hear you found our staff so accommodating and friendly... More 

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2014

Very pleasant stay from arriving to leaving. My stay was due to business. Upon returning to my room after working a 12 hours shift the bed made my 4 hours sleep feel like I slept for 8 hours. The room was nicely decorated perfect for a business trip...desk space, WiFi etc....

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jaderuby, Thanks for sharing your experience at our hotel; we're happy you found your room so comfortable and enjoyed all of the amenities we offer! We look forward to seeing you the next time you're in Winston. Thank you again for your review! David Amick eCommerce Manager Daly Seven, Inc More 

Salt Lake City, Utah
Contributor
17 reviews 17 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

OK - use your GPS to get there, and I agree with others, not the most impressive property on the outside. It's what's on the inside that counts! Standard Fairfield amenities - as expected. Staff is excellent! Everyone I encountered was welcoming and accommodating. Once you figure it out, easy-access to/from I-40 and very close to Hanes Mall. Traffic in... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Rihannsu, We appreciate you leaving a review of your stay and are pleased to hear you enjoyed it! I'm happy to hear you found our staff excellent and we're grateful for your 5-star ratings. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Address: 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
Number of rooms: 130
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn
Hotel Style:
#12 Family Hotel in Winston Salem
#15 Business Hotel in Winston Salem

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