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Fairfield Inn & Suites Winston-Salem Hanes Mall

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1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Fairfield Inn & Suites Winston-Salem Hanes Mall
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Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
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99 reviews from our community

Traveler rating
    49
    32
    14
    4
    0
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29
25
11
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Winston Salem, North Carolina
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I live close to this hotel but needed to be out of my house for one night and I chose to stay there. The rate was reasonable and I knew how to get around the area and where to eat. The common areas were very clean and the breakfast was really good. The hot stuff was actually hot. The room... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear mselizabethv, Thank you for reviewing our Fairfield Inn & Suites! I'm happy to read you had a clean, comfortable visit and we are grateful for your 5-star ratings. Thanks again for your praise and we look forward to serving any of your future needs in Winston! David Amick eCommerce Manager Daly Seven, Inc More 

Guangzhou, China
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is quite good and would recommend it to anyone. The hotel was new and clean...the morning breakfast was better than most. The location was easy to find and the staff was more than willing to help with anything needed.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear imrboyle, Thank you for sharing your recent experience at our hotel! I'm very pleased you had a clean, comfortable stay and really enjoyed our complimentary breakfast. Our team is grateful for your recommendation & high ratings and can't wait for your next visit! Thanks again for your praise. David Amick eCommerce Manager Daly Seven, Inc More 

Jacksonville, Florida
Top Contributor
93 reviews 93 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Fairfield Inn rivals much fancier hotels. My room was spotlessly clean. The size of the room, the furniture and fixtures are what you would expect in more expensive places.The furnishings seem like new. Friendly staff, free breakfast. Convenient location just off I-40.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear SunDogandCompany, Thank you for reviewing our Fairfield Inn & Suites! We're delighted you found everything so clean and that our location worked well for your needs. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While on a just drive wherever road trip, I was over an hour from Winston-Salem, I had called a few hotels to inquire about allowing pets. This one did! I asked about reserving a room and the person on the phone informed me that they had multiple rooms and I should be good when I got there for a room... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear JetrelOnline, We appreciate you taking the time to write a review; it's great to hear you found our staff so helpful and could take advantage of our pet-friendliness! I'm also happy you found your room so spacious and comfortable. Thanks again for your kind words and we look forward to seeing you the next time you're in our area!... More 

Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

This hotel again just goes beyond expectations ...... Its been since Christmas 2014 since my wife & I stayed here last, but its still a great place in Winston Salem and so close to Hanes Mall that you could almost walk it. And the staff.... super ...Mr Victor Duarte Manager, Ted the Night Auditor, Binh (Ben) and Sharon front desk,... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear John D, Thanks so much for your rave review! We're flattered to have become your home away from home in Winston and are delighted our staff always makes you feel so welcome. We can't wait for your next stay - thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Greenville, South Carolina
Top Contributor
79 reviews 79 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 7, 2015

The welcome at the reception desk was warm and friendly. The room was large and open. The bed and pillows were great and I slept very well. Overall the room was clean and that's most important to me. Breakfast was ready on time and again important as I leave at 6;30 everyday.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear David W, We appreciate you taking the time to review our Fairfield Inn & Suites; it's great to read you found your room so spacious and had an excellent stay! We're also happy our staff made you feel so welcome. Thanks again for your praise and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven,... More 

Ohio
Top Contributor
131 reviews 131 reviews
41 hotel reviews
303 helpful votes 303 helpful votes
3 of 5 stars Reviewed January 30, 2015

This was my second stay here at the Fairfield Inn Hanes Mall. It's still generally well-run, with clean rooms and public areas and a solid (if mainstream Fairfield fare) breakfast. I was disappointed in one area during this stay, largely because of the non-response: The breakfast staff insists on piping Fox News into the breakfast area on a large TV's... More 

Was this review helpful? Yes 7
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear jeffsm5111, Thank you for taking the time to write another review - I'm glad that you found everything clean and comfortable during your recent visit. However, I do sincerely apologize our staff did not adequately address your concerns despite telling you so and will follow up on your comments with our management team to do a better job addressing... More 

Gaylord, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2015

I recently stayed in a 4th floor room on buisness trip and was pleasently surprised. The room was clean, comfortable and quiet. Breakfast was standard hotel fare but was maintained and clean. Location is close to shopping and restaurants but set back from the craziness.main road keeping traffic minimal. Will stay here again when in town.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Charcoal8, Thank you for reviewing our Fairfield Inn & Suites - I'm very pleased you had a comfortable stay that exceeded your expectations! We're glad our location worked well & that you plan to stay the next time you're in Winston. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Top Contributor
108 reviews 108 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were warmly welcomed to the Fairfield Inn. The desk clerk extended invitations to the mgr reception, info about breakfast and directions to help us locate a specific place for dinner. The rooms are spacious, clean and well appointed! We will be back!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Dinah W, We appreciate you choosing us again and are delighted to hear your recent stay was an even better one! It's great to hear you found our staff so friendly and we could accommodate your needs. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 26, 2014

We stayed there for FIRST LEGO event on November 14th. The location was great, right off the highway. We had a larger guest room with two double beds. The hotel itself was not new but our room was renovated, very clean and spacious, which helps with two kids. Wifi was great. The breakfast was what I would expect from this... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear WickedlyWonderful, Thank you for taking the time to review our hotel & we hope you had a happy Thanksgiving! We're glad you had a great stay and hope you enjoyed the LEGO event. We can't wait to see you the next time you're in Winston. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

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