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All 39 Winston Salem hotels

Fairfield Inn & Suites Winston-Salem Hanes Mall

2.5 of 5 Hotel   |   1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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84%
Ranked #9 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
2go4world Corrales, New Mexico
  • Reviews (78)
  • Photos (21)
  • Amenities
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  • Room tips (10)
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78 people have reviewed this hotel

Traveler rating
    36
    26
    12
    4
    0
See reviews for
22
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7
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Corrales, New Mexico
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had reservations at this hotel for 3 nights (June 2-5, 2014). The personnel at this hotel was SO nice. We arrived late at night (after 10 p.m.) and the night manager seemed so happy to see us (I think his name was Binh). We was so efficient to get me checked in quickly, had all paperwork ready and was... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear 2go4world, We appreciate you reviewing our Fairfield Inn & Suites and are glad you had a great stay! Thanks so much for your kind words for our staff - we're glad we could take care of all of your needs, and that you had a comfortable visit overall. Thanks again for your kind words and we look forward to... More

Ohio
Top Contributor
91 reviews 91 reviews
29 hotel reviews
221 helpful votes 221 helpful votes
4 of 5 stars Reviewed June 4, 2014

This property includes all the features of the Fairfield Inn brand and adds excellent execution. Good rooms, good beds, pleasant staff, better than average (for this level of hotel) breakfast, etc. A few special touches are also evident - a bowl of good mints at the front desk, a selection of cookies in the evening. Although I was not there... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear jeffsm5111, Thanks for sharing your experience at our hotel; I'm pleased to hear you had a good stay all-around and enjoyed a few of our extra touches! Hopefully you will be able to attend our manager's reception during a future visit to Winston. Thank you again for your review and we look forward to your next visit! David Amick... More

Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed June 3, 2014

The hotel is well located for visiting the city and the area. Unfortunately, it does not meet the standard of other Fairfield Inns. The bathroom was too dark for putting on makeup although it appeared to have been recently renovated. The breakfast was so lacking that we skipped it. The coffee was like brown water and they served some fruit... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Lee F, Thanks for reviewing your stay at our Fairfield Inn & Suites. While we're glad you found us clean and well-located, we apologize that we did not meet your expectations and appreciate your feedback regarding our guest bathrooms and complimentary hot breakfast - our corporate team will discuss your comments in order to provide an excellent quality of... More

mass
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

We had to find a good place for all of our family that came into town last weekend for our sons wedding. Fairfield Inn certainly was the right choice. The friendly staff helped make a couple of changes for us while checking in and everyone had exactly what they needed for rooms. The rooms were quiet, the beds were comfortable... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear dizdad1, Thank you for your review and we hope you all enjoyed the wedding! I'm very pleased to read we were able to accommodate all of your needs and that our location was excellent for you and your guests. It's also great to hear you loved our complimentary breakfast. We're grateful for your 5-star ratings across the board and... More

ringwood
Top Contributor
94 reviews 94 reviews
60 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 18, 2014 via mobile

Often stay at the Fairfield when in town. Good location near Stratford near major shopping, restaurants, and major roads. They have made a number of improvements such as updating the eating area as well as the rooms. And the rates are reasonable.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear lhs1, We appreciate you staying with us so often and taking the time to leave a review! I'm glad you find our location excellent, as well as that you've enjoyed our new look - we can't wait to show off all of our new changes. Thanks again for your comments and high ratings and we look forward to your... More

Christiansburg, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

The location is just across the street from the Mall, with plenty of places to eat within a short distance. The staff was incredibly friendly. The inside of the hotel was very nice and comfortable, it had the feel of a much more expensive hotel. The breakfast was great in the morning, the young lady in charge did great job... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear sleepymc, Thanks for taking the time to review our Fairfield Inn & Suites; I'm very pleased to read we lived up to your Marriott expectations and that you had a clean, comfortable visit! It's also great to hear you enjoyed our complimentary breakfast and we appreciate your kind words for our staff. Thank you again for your comments and... More

Portland, Oregon
Top Contributor
101 reviews 101 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 3, 2014

We stayed only for 1 night and got in late. Ted, the night front desk staff, was very friendly and helpful. The location is good and area has necessary places to eat, get gas, etc. To get into the hotel, you have to use a side street but no problem as this is addressed on their website and good signage.... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Ligaya2, Thanks for your review - we're glad you had a good stay and found our staff accommodating and friendly, as well as that our location worked well for your needs. We appreciate your high ratings and look forward to seeing you the next time you're in Winston! Thank you again for your comments. David Amick eCommerce Manager Daly... More

Chapin, SC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 24, 2014

Had a very nice stay at the Fairfield Inn Winston Salem Hanes Mall. Everyone there was extremely friendly and helpful. We stayed at several motels in the area recently but to date this has been our best stay not only for reasonable price but just feeling at ease while away from home. Enjoyed breakfast each morning down in the lobby... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear gbcheetah, We appreciate you writing a review of our hotel and are delighted to be your favorite experience in Winston-Salem! I'm happy to hear you enjoyed our complimentary breakfast and found our staff very efficient and friendly, as well as that our location worked well for your needs. Thank you again for your comments and we can't wait for... More

Cape Carteret
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2014

My husband and I have stayed at this Fairfield location on numerous occasions and determined we needed to write this review to help other travelers be informed and pay homage to the staff. As Marriott Rewards customers, we always look for their properties when we travel business or pleasure. One word for this location is "consistency". The hotel is clean,... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Alexandra S, Thank you for taking the time to review our Fairfield Inn & Suites - we always love to hear from our Marriott Rewards members and appreciate you staying with us when you're in town. We are truly grateful for your kind words and delighted that we consistently provide you with a home away from home! Thanks for... More

Newland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2013

We are in our 60 ' s have done a lot of traveling, stayed in a lot of hotels. We stay at this one at least every 3 months...sometimes more. It is always clean. Housekeeping is very honest. We stayed several days. I left a tip and they didn't take it. I said something to Victor at the front desk... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Helen & Mike, Thanks so much for staying with us regularly, as well as taking the time to write about your experiences. I'm delighted to hear you always feel at home and we're grateful for all your kind words for our staff's hard work! We can't wait to see you the next time you're in town - thank you... More

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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Address: 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#12 Family Hotel in Winston Salem #13 Business Hotel in Winston Salem
Hotel Class
Number of rooms
130

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