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All 39 Winston Salem hotels

Fairfield Inn & Suites Winston-Salem Hanes Mall

2.5 of 5 Hotel   |   1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Ranked #8 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Lisa P Oak Park
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84 people have reviewed this hotel

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Traveler rating
    39
    28
    13
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Oak Park
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here while visiting Wake Forest. Good location for that. The parking here is very limited and the front desk directed us to park at the restaurant next door at midnight. I was traveling with my teen daughter and that made me a smidge nervous since I was not aware of the crime situation in that area. The clerk at... More

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Charlotte, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Very pleasant stay from arriving to leaving. My stay was due to business. Upon returning to my room after working a 12 hours shift the bed made my 4 hours sleep feel like I slept for 8 hours. The room was nicely decorated perfect for a business trip...desk space, WiFi etc....

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jaderuby, Thanks for sharing your experience at our hotel; we're happy you found your room so comfortable and enjoyed all of the amenities we offer! We look forward to seeing you the next time you're in Winston. Thank you again for your review! David Amick eCommerce Manager Daly Seven, Inc More

Salt Lake City, Utah
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

OK - use your GPS to get there, and I agree with others, not the most impressive property on the outside. It's what's on the inside that counts! Standard Fairfield amenities - as expected. Staff is excellent! Everyone I encountered was welcoming and accommodating. Once you figure it out, easy-access to/from I-40 and very close to Hanes Mall. Traffic in... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Rihannsu, We appreciate you leaving a review of your stay and are pleased to hear you enjoyed it! I'm happy to hear you found our staff excellent and we're grateful for your 5-star ratings. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More

Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel may not be the prettiest from the outside, but once inside you will be impressed. The rooms are very nice and clean. The staff is very helpful and friendly. I had an issue with a prior stay and the front staff fixed it for me. The hotel a little hard to find off the main street, but once... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear kmrandallcpa, Thank you for reviewing our Fairfield Inn & Suites - we are currently in the process of refreshing our look so we hope you will be back to check it out! I'm glad you found your room comfortable and clean and that our staff could easily take care of your needs. We're grateful for your 5-star ratings and... More

Logan, UT
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I stay at this property regularly and they always provide excellent amenities and hospitality. I stay in the full range of Marriott properties. Don't mistake this Fairfield Inn for a lesser property. They are phenomenal and in a quiet but convenient setting.

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Bransc0mb, Thanks so much for all of your kind words and loyalty to our Fairfield Inn & Suites. I'm delighted to read you always have a great stay and find we provide excellent service and amenities! We are grateful for your strong recommendation and can't wait for your next stay. Thank you again for your review! David Amick eCommerce... More

Durham, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed at the Fairfield Inn & Suites June 28-29, 2014 because our daughter was in the American Miss Pageant. The people at the front desk of the hotel were very nice. They allowed us to check into our room early because we had no idea that we would have so many long breaks between pageant events. The room was... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear LDSW, Thanks for taking the time to write a review of your recent stay - we hope all went well with the pageant! I'm glad to hear you found our staff friendly and that we were able to easily accommodate your needs, though we do apologize for any inconvenience with your room and appreciate the feedback. Otherwise, thank you... More

Corrales, New Mexico
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 13, 2014

I had reservations at this hotel for 3 nights (June 2-5, 2014). The personnel at this hotel was SO nice. We arrived late at night (after 10 p.m.) and the night manager seemed so happy to see us (I think his name was Binh). We was so efficient to get me checked in quickly, had all paperwork ready and was... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear 2go4world, We appreciate you reviewing our Fairfield Inn & Suites and are glad you had a great stay! Thanks so much for your kind words for our staff - we're glad we could take care of all of your needs, and that you had a comfortable visit overall. Thanks again for your kind words and we look forward to... More

Ohio
Top Contributor
91 reviews 91 reviews
29 hotel reviews
221 helpful votes 221 helpful votes
4 of 5 stars Reviewed June 4, 2014

This property includes all the features of the Fairfield Inn brand and adds excellent execution. Good rooms, good beds, pleasant staff, better than average (for this level of hotel) breakfast, etc. A few special touches are also evident - a bowl of good mints at the front desk, a selection of cookies in the evening. Although I was not there... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear jeffsm5111, Thanks for sharing your experience at our hotel; I'm pleased to hear you had a good stay all-around and enjoyed a few of our extra touches! Hopefully you will be able to attend our manager's reception during a future visit to Winston. Thank you again for your review and we look forward to your next visit! David Amick... More

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed June 3, 2014

The hotel is well located for visiting the city and the area. Unfortunately, it does not meet the standard of other Fairfield Inns. The bathroom was too dark for putting on makeup although it appeared to have been recently renovated. The breakfast was so lacking that we skipped it. The coffee was like brown water and they served some fruit... More

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DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Lee F, Thanks for reviewing your stay at our Fairfield Inn & Suites. While we're glad you found us clean and well-located, we apologize that we did not meet your expectations and appreciate your feedback regarding our guest bathrooms and complimentary hot breakfast - our corporate team will discuss your comments in order to provide an excellent quality of... More

mass
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2014

We had to find a good place for all of our family that came into town last weekend for our sons wedding. Fairfield Inn certainly was the right choice. The friendly staff helped make a couple of changes for us while checking in and everyone had exactly what they needed for rooms. The rooms were quiet, the beds were comfortable... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear dizdad1, Thank you for your review and we hope you all enjoyed the wedding! I'm very pleased to read we were able to accommodate all of your needs and that our location was excellent for you and your guests. It's also great to hear you loved our complimentary breakfast. We're grateful for your 5-star ratings across the board and... More

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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Address: 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#9 Family Hotel in Winston Salem #15 Business Hotel in Winston Salem
Hotel Class
Number of rooms
130

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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