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Fairfield Inn & Suites Winston-Salem Hanes Mall

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1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Fairfield Inn & Suites Winston-Salem Hanes Mall
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112 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (31)
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Brookfield, Connecticut
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay as a family of four. The breakfast waffles, eggs and more were great. The room was clean and comfortable with great A/C, the bathroom was clean with hot showers, the only downside was having the sink in with the shower and toilet. The room has a fridge and desk with free wifi that worked fine. We... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Christopher B, Thank you for taking the time to write a review! I'm glad you had a clean, comfortable stay and your family loved our complimentary breakfast and proximity to various restaurants and other attractions. Thanks again for your comments and we look forward to seeing you the next time you're in Winston! David Amick eCommerce Manager Daly Seven,... More 

5 of 5 stars Reviewed 1 week ago

I stay here every business trip and it's perfect every time. Joe and Binh and everyone at the front are very professional and helpful. For some reason I have to write at least 200 characters which is silly. I highly recommend this place and would stay again

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear eric c, Thank you so much for making us your regular destination in Winston and taking the time to praise us publicly! We're delighted you always have a great stay and our staff makes you feel so welcome. Thanks again for your review and we'll see you soon! David Amick eCommerce Manager Daly Seven, Inc More 

Cleveland, Ohio
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is the kind of place every hotel should try to be, The place is very clean and organized. The staff is friendly and helpful. The rooms are in terrific condition and the breakfast is well stocked with plenty of room for eating and relaxing. The property is very close to the interstate and near to all kinds of... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Protraveler02, Thank you for staying with us on several occasions over the past five years and taking the time to praise us publicly! It's great to hear we provide an ideal experience and that you enjoy our complimentary breakfast. Thanks again for your review and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

Hamilton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a night passing through to Myrtle Beach in June 2015. The hotel is nice and the rooms are clean. Free continental breakfast was very good. Kids loved the hot chocolate. Hotel staff was helpful with choosing where to go for dinner. They have an outdoor pool which we didn't have time to swim in but it looked... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear momof2fromhamilton, Thank you for taking the time to write a review; we hope you had a nice time at the beach! I'm glad you had a good stay and found our staff so helpful. Thanks again for your comments and we look forward to having the opportunity to give you a 5-star stay the next time you're in the... More 

Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

While working at a nearby hospital I catch rest at the Fairfield Inn. Tonight when I arrived back at the hotel I unfortunately ran out of gas. The front desk attendant, Grayson B. went out of his way to help me get gas and start my car. Exceptional customer service and as always the definition of southern hospitality.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear clmsongal, Thank you for reviewing our Fairfield Inn & Suites! We're delighted to have succeeded in our goal of becoming your home away from home and that our staff was able to help out during your most recent visit. We are grateful for your 5-star ratings across the board and look forward to giving you a restful place to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2015

Overnight stop on the way to myrtle beach. Great location with many restaurants near. Convenient to i-40. Room was clean. Check in and check out were quick and easy. Rooms quiet clean and comfortable. What more could you ask for? Will be a future stop for us.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Derek D, Thank you for your review - we hope you had a nice time at the beach and are happy you had a comfortable stopover at our hotel! We're glad you found everything clean & comfortable and look forward to seeing you the next time you pass through Winston. Thanks again for your comments! David Amick eCommerce Manager... More 

Nashville
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 13, 2015

Have stayed here previously and really like so came back to visit relatives. Clean and comfortable hotel with free WiFi and nice breakfast. Staff is exceptionally friendly, competent, and efficient. Prefer room away from road but not sure it would really matter as seems well insulated. Many restaurants conveniently close. Very good value.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear WeLov2Travel45, Thank you for choosing us again and taking the time to share feedback! I'm pleased you had another great time and found our staff so helpful & friendly. Thanks again for your comments and we hope to see you for another stay soon! David Amick eCommerce Manager Daly Seven, Inc More 

Raleigh, North Carolina, United States
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 12, 2015

I stayed here for one night while visiting a local winery, Carolina Vineyard and Hops (a must visit). I believe the property was renovated because everything is fairly new on the inside. From check in to check out my experience was good, the staff was very nice. The hotel is directly across the street from the Hanes Mall...wow! I shopped... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jaime S, Thank you for your review - we hope you had fun at the vineyard! We have indeed recently renovated many of our rooms and are glad you found us modern & comfortable. Thanks again for your comments and we look forward to your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

South Lyon, Michigan
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 3, 2015

I traveled to the Winston-Salem area to participate in a unique running event. This hotel was located in a fairly busy area right off I-40 and across from the Hanes Mall. Despite being in a busy area with a lot of traffic my room on the fifth floor was quiet. My room was quite comfortable with a queen size bed,... More 

Was this review helpful? Yes 2
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Brian W, We appreciate you taking the time to leave a review and hope all went well with your event! We're glad you felt you received excellent value for your money and had a quiet, comfortable stay. We always like to hear what we can do better and appreciate your feedback regarding our fitness center. Thanks again for your... More 

Charlotte, North Carolina
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 31, 2015

Our room was so clean and neat it was like brand-new. This property must have had a recent renovation because it was so clean and shiny in the bathroom, we were impressed. The front desk is staffed with friendly clerks who take an interest in guests questions and requests. Free breakfast was very busy... Everyone in the hotel seemed to... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear steve49022, Thank you for taking the time to review our hotel! We have indeed completed renovations on a number of our guest rooms and are glad you liked the new look. We're also happy you found our staff so attentive & friendly and look forward to welcoming you back to Winston in the future! Thanks again for your praise.... More 

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