We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairfield Inn & Suites Winston-Salem Hanes Mall

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Fairfield Inn & Suites Winston-Salem Hanes Mall
Professional photos View all
Browse nearby
Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
Rate this Hotel

95 reviews from our community

Traveler rating
    45
    32
    14
    4
    0
See reviews for
29
24
9
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (23)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (16)
All months
Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel again just goes beyond expectations ...... Its been since Christmas 2014 since my wife & I stayed here last, but its still a great place in Winston Salem and so close to Hanes Mall that you could almost walk it. And the staff.... super ...Mr Victor Duarte Manager, Ted the Night Auditor, Binh (Ben) and Sharon front desk,... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear John D, Thanks so much for your rave review! We're flattered to have become your home away from home in Winston and are delighted our staff always makes you feel so welcome. We can't wait for your next stay - thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Greenville, South Carolina
Top Contributor
74 reviews 74 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The welcome at the reception desk was warm and friendly. The room was large and open. The bed and pillows were great and I slept very well. Overall the room was clean and that's most important to me. Breakfast was ready on time and again important as I leave at 6;30 everyday.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear David W, We appreciate you taking the time to review our Fairfield Inn & Suites; it's great to read you found your room so spacious and had an excellent stay! We're also happy our staff made you feel so welcome. Thanks again for your praise and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven,... More 

Ohio
Top Contributor
130 reviews 130 reviews
41 hotel reviews
301 helpful votes 301 helpful votes
3 of 5 stars Reviewed January 30, 2015

This was my second stay here at the Fairfield Inn Hanes Mall. It's still generally well-run, with clean rooms and public areas and a solid (if mainstream Fairfield fare) breakfast. I was disappointed in one area during this stay, largely because of the non-response: The breakfast staff insists on piping Fox News into the breakfast area on a large TV's... More 

Was this review helpful? Yes 6
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear jeffsm5111, Thank you for taking the time to write another review - I'm glad that you found everything clean and comfortable during your recent visit. However, I do sincerely apologize our staff did not adequately address your concerns despite telling you so and will follow up on your comments with our management team to do a better job addressing... More 

Gaylord, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2015

I recently stayed in a 4th floor room on buisness trip and was pleasently surprised. The room was clean, comfortable and quiet. Breakfast was standard hotel fare but was maintained and clean. Location is close to shopping and restaurants but set back from the craziness.main road keeping traffic minimal. Will stay here again when in town.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Charcoal8, Thank you for reviewing our Fairfield Inn & Suites - I'm very pleased you had a comfortable stay that exceeded your expectations! We're glad our location worked well & that you plan to stay the next time you're in Winston. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Top Contributor
105 reviews 105 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were warmly welcomed to the Fairfield Inn. The desk clerk extended invitations to the mgr reception, info about breakfast and directions to help us locate a specific place for dinner. The rooms are spacious, clean and well appointed! We will be back!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Dinah W, We appreciate you choosing us again and are delighted to hear your recent stay was an even better one! It's great to hear you found our staff so friendly and we could accommodate your needs. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

We stayed there for FIRST LEGO event on November 14th. The location was great, right off the highway. We had a larger guest room with two double beds. The hotel itself was not new but our room was renovated, very clean and spacious, which helps with two kids. Wifi was great. The breakfast was what I would expect from this... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear WickedlyWonderful, Thank you for taking the time to review our hotel & we hope you had a happy Thanksgiving! We're glad you had a great stay and hope you enjoyed the LEGO event. We can't wait to see you the next time you're in Winston. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Pinehurst, North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Great easy location. Across from upscale mall and lots of restaurants. Highly recommend Athens Greek Taverna. Priscilla at front desk very helpful and knowledgeable. She has an excellent manner with guests. Took care od sending a very important and large fax. Brittanie at breakfast did a great job. Constantly cleaning tables, refilling food. Notice I was standing and offered to... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear crusty888, We appreciate you taking the time to review your visit and are glad you loved us so much you plan to make us your regular destination in the area! I'm delighted you found our staff so helpful and friendly. However, I do apologize for the inconvenience you experienced and will pass your feedback onto our corporate team to... More 

Hendersonville, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

We were staying in Winston Salem while a family member was in the hospital. I initially booked a room at the Residence Inn but found it to be unacceptable and moved to the Fairfield. We were much happier. The room was clean and comfortable. It was a much better place to wind down after the stress of the hospital. I... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear AnneUn, Thank you for reviewing our Fairfield Inn & Suites - I'm glad you had a good stay with us after a negative experience at another hotel! We hope your family member is doing better now and are happy we could help you relax. Thanks again for your kind words and we look forward to serving you the next... More 

ringwood
Top Contributor
101 reviews 101 reviews
64 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 7, 2014 via mobile

Stayed on the 5th floor in a renovated room. Very comfortable with a nice breakfast. We often stay at this hotel due to its proximity to many stores and restaurants. The only con was TWC WiFi wiring - although there are routers strategically placed on the floor it would often loose strength or knock you out of WiFi altogether.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear lhs1, Thank you for your loyalty and sharing your latest experience - we're glad you enjoyed your refreshed guest room and can't wait to show off our completed new look! I do apologize for the inconvenience with your Wi-Fi and will pass your feedback onto our corporate team. Otherwise, thanks again for another great review and we'll see you... More 

Top Contributor
105 reviews 105 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 24, 2014

This hotel is great !!! Quiet, comfortable... The perfect place to unwind after a week on the road. Staff is warm and hospitable!!! The breakfast area is clean and continuously stocked! The HR person got this staff just right!!! We will be back!!!

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Dinah W, Thank you for sharing your recent experience at our hotel - I'm delighted to read it was a great one! We really appreciate your kind words for our staff and are happy you loved our complimentary hot breakfast. Thanks again for your review and we look forward to your next stay! David Amick eCommerce Manager Daly Seven,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

68 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (63)
Viewed
Dining (7)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (36)
Viewed
Bathroom (6)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question