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Fairfield Inn & Suites Winston-Salem Hanes Mall

2.5 of 5 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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#9 of 39 Hotels in Winston Salem
85 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Fairfield Inn & Suites Winston-Salem Hanes Mall
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Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
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85 reviews from our community

Traveler rating
    39
    29
    13
    4
    0
See reviews for
26
22
8
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there for two nights while visiting a local university. The location was great - convenient to the interstate, 10 minutes from campus and surrounded by shopping and restaurants. The folks at the desk were very welcoming and helpful, including providing maps to our destinations. Room had JUST been updated, and so we enjoyed immaculate carpeting, bedding and a... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Ntruroman, We appreciate you taking the time to review our Fairfield Inn & Suites; it's great to hear our location worked well for your needs and you enjoyed the new look of your guest room! I'm also happy you found our staff so accommodating and friendly. Thanks again for your comments and we look forward to seeing you the... More

Oak Park
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while visiting Wake Forest. Good location for that. The parking here is very limited and the front desk directed us to park at the restaurant next door at midnight. I was traveling with my teen daughter and that made me a smidge nervous since I was not aware of the crime situation in that area. The clerk at... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Lisa P, Thank you for your review. We are indeed currently refreshing and can't wait to show off our new look! In the meantime, we apologize for the inconvenience. We unfortunately are not able to move our staging areas next door as it is private property. However, it's great to hear you found our staff so accommodating and friendly... More

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very pleasant stay from arriving to leaving. My stay was due to business. Upon returning to my room after working a 12 hours shift the bed made my 4 hours sleep feel like I slept for 8 hours. The room was nicely decorated perfect for a business trip...desk space, WiFi etc....

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jaderuby, Thanks for sharing your experience at our hotel; we're happy you found your room so comfortable and enjoyed all of the amenities we offer! We look forward to seeing you the next time you're in Winston. Thank you again for your review! David Amick eCommerce Manager Daly Seven, Inc More

Salt Lake City, Utah
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2014

OK - use your GPS to get there, and I agree with others, not the most impressive property on the outside. It's what's on the inside that counts! Standard Fairfield amenities - as expected. Staff is excellent! Everyone I encountered was welcoming and accommodating. Once you figure it out, easy-access to/from I-40 and very close to Hanes Mall. Traffic in... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Rihannsu, We appreciate you leaving a review of your stay and are pleased to hear you enjoyed it! I'm happy to hear you found our staff excellent and we're grateful for your 5-star ratings. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More

Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed August 2, 2014

This hotel may not be the prettiest from the outside, but once inside you will be impressed. The rooms are very nice and clean. The staff is very helpful and friendly. I had an issue with a prior stay and the front staff fixed it for me. The hotel a little hard to find off the main street, but once... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear kmrandallcpa, Thank you for reviewing our Fairfield Inn & Suites - we are currently in the process of refreshing our look so we hope you will be back to check it out! I'm glad you found your room comfortable and clean and that our staff could easily take care of your needs. We're grateful for your 5-star ratings and... More

Logan, UT
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed July 27, 2014

I stay at this property regularly and they always provide excellent amenities and hospitality. I stay in the full range of Marriott properties. Don't mistake this Fairfield Inn for a lesser property. They are phenomenal and in a quiet but convenient setting.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Bransc0mb, Thanks so much for all of your kind words and loyalty to our Fairfield Inn & Suites. I'm delighted to read you always have a great stay and find we provide excellent service and amenities! We are grateful for your strong recommendation and can't wait for your next stay. Thank you again for your review! David Amick eCommerce... More

Durham, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed at the Fairfield Inn & Suites June 28-29, 2014 because our daughter was in the American Miss Pageant. The people at the front desk of the hotel were very nice. They allowed us to check into our room early because we had no idea that we would have so many long breaks between pageant events. The room was... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear LDSW, Thanks for taking the time to write a review of your recent stay - we hope all went well with the pageant! I'm glad to hear you found our staff friendly and that we were able to easily accommodate your needs, though we do apologize for any inconvenience with your room and appreciate the feedback. Otherwise, thank you... More

Corrales, New Mexico
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 13, 2014

I had reservations at this hotel for 3 nights (June 2-5, 2014). The personnel at this hotel was SO nice. We arrived late at night (after 10 p.m.) and the night manager seemed so happy to see us (I think his name was Binh). We was so efficient to get me checked in quickly, had all paperwork ready and was... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear 2go4world, We appreciate you reviewing our Fairfield Inn & Suites and are glad you had a great stay! Thanks so much for your kind words for our staff - we're glad we could take care of all of your needs, and that you had a comfortable visit overall. Thanks again for your kind words and we look forward to... More

Ohio
Top Contributor
91 reviews 91 reviews
29 hotel reviews
221 helpful votes 221 helpful votes
4 of 5 stars Reviewed June 4, 2014

This property includes all the features of the Fairfield Inn brand and adds excellent execution. Good rooms, good beds, pleasant staff, better than average (for this level of hotel) breakfast, etc. A few special touches are also evident - a bowl of good mints at the front desk, a selection of cookies in the evening. Although I was not there... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear jeffsm5111, Thanks for sharing your experience at our hotel; I'm pleased to hear you had a good stay all-around and enjoyed a few of our extra touches! Hopefully you will be able to attend our manager's reception during a future visit to Winston. Thank you again for your review and we look forward to your next visit! David Amick... More

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 3, 2014

The hotel is well located for visiting the city and the area. Unfortunately, it does not meet the standard of other Fairfield Inns. The bathroom was too dark for putting on makeup although it appeared to have been recently renovated. The breakfast was so lacking that we skipped it. The coffee was like brown water and they served some fruit... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Lee F, Thanks for reviewing your stay at our Fairfield Inn & Suites. While we're glad you found us clean and well-located, we apologize that we did not meet your expectations and appreciate your feedback regarding our guest bathrooms and complimentary hot breakfast - our corporate team will discuss your comments in order to provide an excellent quality of... More

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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Address: 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn

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