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Fairfield Inn & Suites Winston-Salem Hanes Mall

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1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Fairfield Inn & Suites Winston-Salem Hanes Mall
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Fairfield Inn & Suites Winston-Salem Hanes Mall
Fairfield Inn & Suites Winston-Salem Hanes Mall
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103 Reviews from our TripAdvisor Community

Traveler rating
    52
    33
    14
    4
    0
See reviews for
30
27
11
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Charlotte, North Carolina
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our room was so clean and neat it was like brand-new. This property must have had a recent renovation because it was so clean and shiny in the bathroom, we were impressed. The front desk is staffed with friendly clerks who take an interest in guests questions and requests. Free breakfast was very busy... Everyone in the hotel seemed to... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear steve49022, Thank you for taking the time to review our hotel! We have indeed completed renovations on a number of our guest rooms and are glad you liked the new look. We're also happy you found our staff so attentive & friendly and look forward to welcoming you back to Winston in the future! Thanks again for your praise.... More 

New York City, New York
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Fairfield Inn & Suites on our drive back to New York from Florida. The hotel was conveniently located and definitely an example of "don't judge a book by its cover." According to the website, they show two different styled rooms - I don't know if they are old pictures, or truly do have different decors, but... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear melmic113, Thank you for taking the time to review our hotel! We're glad you had a great stopover and hope you had a nice time in Florida. Regarding our current pictures, we are partially through a renovation, and have completed the new look of a large number of our guest rooms (we include both sets of pictures to indicate... More 

Taylorsville, North Carolina
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in a 1 BR. Plenty of room. Colorful and great decor. Comfortable bed which is important to my back. Had everything we needed. Great value. Great location. Close to Hanes Mall and easy access to the Interstate... You will not be disappointed. The desk clerk was super nice and helpful..

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Karen F, We appreciate you taking the time to review our hotel! It's great to hear you had a comfortable stay and found your newly-renovated room so spacious. We can't wait to see you the next time you're in the Triad area! Thanks again for your praise. David Amick eCommerce Manager Daly Seven, Inc More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I typically only stay at 3 star and up hotels but they were all booked. I was pleasantly surprised by this one that's listed as 2.5. It was clean...which is #1 on my list of importance. The staff was nice. It was across the street from the mall and near lots of restaurants. There's a Red Lobster across the parking... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jamelle B, Thank you for taking the time to review our hotel! We're glad you had a pleasant stay that exceeded your expectations and found everything very clean. We are indeed a non-smoking property and I do apologize for the inconvenience you encountered; our team will follow up to ensure we meet these standards. Otherwise, thanks again for your... More 

Winston Salem, North Carolina
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 23, 2015

I live close to this hotel but needed to be out of my house for one night and I chose to stay there. The rate was reasonable and I knew how to get around the area and where to eat. The common areas were very clean and the breakfast was really good. The hot stuff was actually hot. The room... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear mselizabethv, Thank you for reviewing our Fairfield Inn & Suites! I'm happy to read you had a clean, comfortable visit and we are grateful for your 5-star ratings. Thanks again for your praise and we look forward to serving any of your future needs in Winston! David Amick eCommerce Manager Daly Seven, Inc More 

Guangzhou, China
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

This hotel is quite good and would recommend it to anyone. The hotel was new and clean...the morning breakfast was better than most. The location was easy to find and the staff was more than willing to help with anything needed.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear imrboyle, Thank you for sharing your recent experience at our hotel! I'm very pleased you had a clean, comfortable stay and really enjoyed our complimentary breakfast. Our team is grateful for your recommendation & high ratings and can't wait for your next visit! Thanks again for your praise. David Amick eCommerce Manager Daly Seven, Inc More 

Jacksonville, Florida
Top Contributor
98 reviews 98 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed April 11, 2015

This Fairfield Inn rivals much fancier hotels. My room was spotlessly clean. The size of the room, the furniture and fixtures are what you would expect in more expensive places.The furnishings seem like new. Friendly staff, free breakfast. Convenient location just off I-40.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear SunDogandCompany, Thank you for reviewing our Fairfield Inn & Suites! We're delighted you found everything so clean and that our location worked well for your needs. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 5, 2015

While on a just drive wherever road trip, I was over an hour from Winston-Salem, I had called a few hotels to inquire about allowing pets. This one did! I asked about reserving a room and the person on the phone informed me that they had multiple rooms and I should be good when I got there for a room... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear JetrelOnline, We appreciate you taking the time to write a review; it's great to hear you found our staff so helpful and could take advantage of our pet-friendliness! I'm also happy you found your room so spacious and comfortable. Thanks again for your kind words and we look forward to seeing you the next time you're in our area!... More 

Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

This hotel again just goes beyond expectations ...... Its been since Christmas 2014 since my wife & I stayed here last, but its still a great place in Winston Salem and so close to Hanes Mall that you could almost walk it. And the staff.... super ...Mr Victor Duarte Manager, Ted the Night Auditor, Binh (Ben) and Sharon front desk,... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear John D, Thanks so much for your rave review! We're flattered to have become your home away from home in Winston and are delighted our staff always makes you feel so welcome. We can't wait for your next stay - thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Greenville, South Carolina
Top Contributor
88 reviews 88 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 7, 2015

The welcome at the reception desk was warm and friendly. The room was large and open. The bed and pillows were great and I slept very well. Overall the room was clean and that's most important to me. Breakfast was ready on time and again important as I leave at 6;30 everyday.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear David W, We appreciate you taking the time to review our Fairfield Inn & Suites; it's great to read you found your room so spacious and had an excellent stay! We're also happy our staff made you feel so welcome. Thanks again for your praise and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven,... More 

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