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Fairfield Inn & Suites Winston-Salem Hanes Mall

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1680 Westbrook Plaza Drive, Winston Salem, NC 27103
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Fairfield Inn & Suites Winston-Salem Hanes Mall
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108 Reviews from our TripAdvisor Community

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Traveler rating
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    14
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
  • All months
    (108)
  • Mar-May only
    (31)
  • Jun-Aug only
    (33)
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    (16)
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Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

While working at a nearby hospital I catch rest at the Fairfield Inn. Tonight when I arrived back at the hotel I unfortunately ran out of gas. The front desk attendant, Grayson B. went out of his way to help me get gas and start my car. Exceptional customer service and as always the definition of southern hospitality.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear clmsongal, Thank you for reviewing our Fairfield Inn & Suites! We're delighted to have succeeded in our goal of becoming your home away from home and that our staff was able to help out during your most recent visit. We are grateful for your 5-star ratings across the board and look forward to giving you a restful place to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Overnight stop on the way to myrtle beach. Great location with many restaurants near. Convenient to i-40. Room was clean. Check in and check out were quick and easy. Rooms quiet clean and comfortable. What more could you ask for? Will be a future stop for us.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Derek D, Thank you for your review - we hope you had a nice time at the beach and are happy you had a comfortable stopover at our hotel! We're glad you found everything clean & comfortable and look forward to seeing you the next time you pass through Winston. Thanks again for your comments! David Amick eCommerce Manager... More 

Nashville
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here previously and really like so came back to visit relatives. Clean and comfortable hotel with free WiFi and nice breakfast. Staff is exceptionally friendly, competent, and efficient. Prefer room away from road but not sure it would really matter as seems well insulated. Many restaurants conveniently close. Very good value.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear WeLov2Travel45, Thank you for choosing us again and taking the time to share feedback! I'm pleased you had another great time and found our staff so helpful & friendly. Thanks again for your comments and we hope to see you for another stay soon! David Amick eCommerce Manager Daly Seven, Inc More 

Raleigh, North Carolina, United States
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night while visiting a local winery, Carolina Vineyard and Hops (a must visit). I believe the property was renovated because everything is fairly new on the inside. From check in to check out my experience was good, the staff was very nice. The hotel is directly across the street from the Hanes Mall...wow! I shopped... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jaime S, Thank you for your review - we hope you had fun at the vineyard! We have indeed recently renovated many of our rooms and are glad you found us modern & comfortable. Thanks again for your comments and we look forward to your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

South Lyon, Michigan
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I traveled to the Winston-Salem area to participate in a unique running event. This hotel was located in a fairly busy area right off I-40 and across from the Hanes Mall. Despite being in a busy area with a lot of traffic my room on the fifth floor was quiet. My room was quite comfortable with a queen size bed,... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Brian W, We appreciate you taking the time to leave a review and hope all went well with your event! We're glad you felt you received excellent value for your money and had a quiet, comfortable stay. We always like to hear what we can do better and appreciate your feedback regarding our fitness center. Thanks again for your... More 

Charlotte, North Carolina
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our room was so clean and neat it was like brand-new. This property must have had a recent renovation because it was so clean and shiny in the bathroom, we were impressed. The front desk is staffed with friendly clerks who take an interest in guests questions and requests. Free breakfast was very busy... Everyone in the hotel seemed to... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear steve49022, Thank you for taking the time to review our hotel! We have indeed completed renovations on a number of our guest rooms and are glad you liked the new look. We're also happy you found our staff so attentive & friendly and look forward to welcoming you back to Winston in the future! Thanks again for your praise.... More 

New York City, New York
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 22, 2015

We stayed at the Fairfield Inn & Suites on our drive back to New York from Florida. The hotel was conveniently located and definitely an example of "don't judge a book by its cover." According to the website, they show two different styled rooms - I don't know if they are old pictures, or truly do have different decors, but... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear melmic113, Thank you for taking the time to review our hotel! We're glad you had a great stopover and hope you had a nice time in Florida. Regarding our current pictures, we are partially through a renovation, and have completed the new look of a large number of our guest rooms (we include both sets of pictures to indicate... More 

Taylorsville, North Carolina
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 20, 2015

Stayed in a 1 BR. Plenty of room. Colorful and great decor. Comfortable bed which is important to my back. Had everything we needed. Great value. Great location. Close to Hanes Mall and easy access to the Interstate... You will not be disappointed. The desk clerk was super nice and helpful..

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Karen F, We appreciate you taking the time to review our hotel! It's great to hear you had a comfortable stay and found your newly-renovated room so spacious. We can't wait to see you the next time you're in the Triad area! Thanks again for your praise. David Amick eCommerce Manager Daly Seven, Inc More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 17, 2015

I typically only stay at 3 star and up hotels but they were all booked. I was pleasantly surprised by this one that's listed as 2.5. It was clean...which is #1 on my list of importance. The staff was nice. It was across the street from the mall and near lots of restaurants. There's a Red Lobster across the parking... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear Jamelle B, Thank you for taking the time to review our hotel! We're glad you had a pleasant stay that exceeded your expectations and found everything very clean. We are indeed a non-smoking property and I do apologize for the inconvenience you encountered; our team will follow up to ensure we meet these standards. Otherwise, thanks again for your... More 

Winston Salem, North Carolina
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 23, 2015

I live close to this hotel but needed to be out of my house for one night and I chose to stay there. The rate was reasonable and I knew how to get around the area and where to eat. The common areas were very clean and the breakfast was really good. The hot stuff was actually hot. The room... More 

Was this review helpful? Yes 2
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review

Dear mselizabethv, Thank you for reviewing our Fairfield Inn & Suites! I'm happy to read you had a clean, comfortable visit and we are grateful for your 5-star ratings. Thanks again for your praise and we look forward to serving any of your future needs in Winston! David Amick eCommerce Manager Daly Seven, Inc More 

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