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Hampton Inn & Suites Winston-Salem / University Area

Certificate of Excellence
2.5 of 5
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309 Summit Square Court, Winston Salem, NC 27105
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Hampton Inn & Suites Winston-Salem / University Area
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Ranked #1 of 36 Hotels in Winston Salem
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Charles M fairfax station, United States
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314 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
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  • Mar-May only
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fairfax station, United States
1 review
5 of 5 stars Reviewed 1 week ago

Friendly, clean, pleasant place to stay. Highly recommend staying here. Close proximity to Wake Forest University. We found every person here friendly, competent, and very willing to offer assistance! Would stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience. We strive to provide great service and accommodations to each and every guest. It’s very rewarding as a General Manager to hear that everyone all of our employees were willing to go above and beyond and knew how to get the job done! We... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here recently and my experience was wonderful. I'm on the road a lot and when traveling, you really learn to appreciate a nice place like this. The front desk staff was awesome and the hotel was spotless. The continental breakfast was consistent with Hampton Inn standards. The only thing bad I would have to say about this hotel... More 

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience. We strive to provide great service and accommodations to each and every guest! It’s great to hear the Front Desk and Housekeeping did an awesome job during your visit. Thank you for being our guest, and I hope when you are traveling back to... More 

Romeo, Michigan
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

We loved our stay. Room was clean , bed was comfortable , breakfast was good . Only complaint is the pool was cold. Being able to go in a pool after a long drive is important to our family and it really was cold. Otherwise hotel was great. Was in a nice area close to everything you could want

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience. It’s great to hear that you loved your stay and you had a clean and comfortable room! I would like to apologize the pool temperature did not meet your expectations. I am meeting with the Engineering department today, and I will make them aware... More 

Alexandria, Virginia
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited over the weekend on business. Unfortunately I was ill during my visit. Front desk staff was patient with me, courteous, and ensure I knew what types of things were available in the little store, to potentially help me. Breakfast was great - typical for a Hampton but still head and shoulders above other hotels. Convenient to many shops... More 

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

We would like to thank you for choosing our hotel for your overnight accommodations while visiting Winston Salem. I am so sorry you were not feeling well during your visit, but it’s great to hear the Front Desk Team did their best to take care of you while here. We hope that when visiting the Winston Salem Area in the... More 

Valencia, United States
1 review
4 of 5 stars Reviewed 1 week ago

The experience at this hotel was very good like most of our experiences at Hampton Inn. The only comment relates to the pillows which were basically flat and old. Otherwise, the rooms were current and clean. The breakfast was good and the staff was very friendly.

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. It’s great to hear we met your expectations with the brand. I would like to personally apologize with the condition of our pillows. I did meet with our Housekeeping Department and we will make sure we replace them our next linen order. Thank you... More 

Virginia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was clean. Staff was friendly. While we took a to go back for breakfast the buffet did include biscuits, gravy, waffles, etc... Looked very good. Was traveling and made last minute decision to spend the night. Would stay there again if in the area.

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience. We strive to provide great service and accommodations to each and every guest. We are excited to hear that you were able to enjoy our breakfast on the run bags! They are truly handy for the traveler “on the run”! We hope that next... More 

Pittsburgh, Pennsylvania
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We made a quick stop to Winston-Salem overnight on the way to Myrtle Beach. Summer and Gloria at the front desk were an absolute delight. They were friendly and very informative. Hotel was immaculate. Pool and patio were great. Breakfast area great as well.

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us know about your visit to our hotel! Gloria and I truly love the hotel industry! We were both bitten by the hospitality bug early in our careers, and we truly enjoy what we do each and every day! As a General Manager, it’s hard not to get caught up in the... More 

clarksville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Room was cleaned when I wanted it to be cleaned, to my satisfaction. The facilities were good. The laundry room was clean, and the exercise room was very good, the television worked well for the treadmill. The breakfasts were very good and the person who maintains the breakfast room was very nice and friendly. The flowers in the front of... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for being our guest! It’s great to hear you enjoyed your visit to our hotel, and we were able to exceed your expectation. Our staff truly does take pride in what they do, and it shows! We hope that when you’re visiting the Winston Salem area again in the future we will be your choice in hotels! Thank... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was great. We stopped late In the evening while traveling. I booked online before we got there from my phone. When we arrived check in was a breeze the room was very clean and comfortable. Would not hesitate to stay there again.

Was this review helpful? Yes 1
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for visiting our hotel, and let us and other travelers know about your experience. We strive to provide clean rooms and accommodations each and every time. We hope that when you traveling to and from the beach we are your overnight stop! Thank you again for being our guest! We love having you here! More 

Columbus, Ohio
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed in this hotel recently, and really enjoyed our stay. Our room was a king study suite which had a king sized bed (with newer mattress), a workspace area in the center of the room, and a small living area near the room entrance that had an ottoman and a sofa bed. The room was spotless.... More 

Was this review helpful? Yes 2
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us know about your stay! We are excited to hear that you enjoyed one of our King Suites. The rooms are very spacious and have everything you need should you be traveling for business or leisure. I will pass along the kind remarks about the staff at our next team huddle. We... More 

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