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Hampton Inn & Suites Winston-Salem / University Area

Certificate of Excellence
2.5 of 5
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309 Summit Square Court, Winston Salem, NC 27105
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Hampton Inn & Suites Winston-Salem / University Area
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Ranked #1 of 36 Hotels in Winston Salem
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
samnktsmom
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Room was clean & comfortable. What really stood out was the friendly, helpful attitude of your staff, especially Wendy (Barber?) in the breakfast area. At one point I actually saw her RUNNING to get items for guests. One of the managers, Vicki Hiatt, began a conversation with us and when we told her of our problem with the used car... More 

Was this review helpful? Yes
Spartanburg, United States
3 of 5 stars Reviewed 3 days ago NEW

Chose this hotel because of its proximity to my area of interest on the trip and because I had had good experience with the brand in the past. I chose it in spite of the fact it was at least $50 more expensive than comparable hotels in the area. I was disappointed to find that the experience was extremely average.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience while visiting our hotel. It appears we did not meet/ exceed your expectations during your visit. Our goal with each guest is to exceed their expectations. It looks like we completely missed the mark. I would love to speak with you personally concerning your... More 

Raleigh, United States
4 of 5 stars Reviewed 5 days ago NEW

Pleasantly surprised with room size and quality of furnishings. Coffee in lobby was very good. Breakfast not bad for "free". Friendly staff. One issue with housekeeping. Took some effort to connect to WiFi.

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for being our guest when traveling to the Winston Salem area. We strive to provide great service and accommodations to each and every guest. We hope that when you are traveling back to the Winston Salem area we will be your choice in accommodations. Thank you for being our guest. More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and comfortable. I was travelling with my 15 month old son and the staff went above and beyond to be helpful! They helped me get my bags from the car to the room upon our arrival and then from the room back to the car upon departure. We were very satisfied with our stay!

Review collected in partnership with Hampton

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for being our guest, and letting us know about your experience. It's great to hear the staff exceeded your expectations during your visit. Our staff truly does care about our guest, and will work hard to make a memorable experience for our guest. We hope that when you are traveling back to the Winston Salem area we will... More 

Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here back in February and thoroughly enjoyed our stay. The front desk attendant was very friendly and accommodating even when we were super late checking in. The rooms were clean and the bathrooms were nice. The hotel was very quiet, didn't hear a thing. The breakfast was good, great variety, and staff members were accommodating as well. Breakfast was... More 

Was this review helpful? Yes 1
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience. We strive to provide great service and accommodations to each and every guest. It's great to hear that even though you were here for a short period of time you had a great nights rest and enjoyed our breakfast. We hope that when you... More 

Cleveland, Ohio
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel looked pretty new and is located within walking distance of some decent places to eat. The employees were very nice and helpful. Very nice lobby and breakfast area. Our room was a larger King suite and was great for my wife and I and our adult son. The bathroom sink in the room is separated from the toilet/shower... More 

Was this review helpful? Yes 1
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience at our hotel. We strive to provide great service to each and every guest. It's great to hear that you were able to enjoy one of our Executive Suites while you were here. That is my favorite room in our hotel. It's spacious and... More 

Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were looking for a place to split up our trip to the beach and selected this one based on the reviews at TripAdvisor. If you typically stay at Hampton Inns like we do, everything is exactly as you would expect. Fine breakfast with plenty of seating. Plenty of decent restaurants around the area so you will not have to... More 

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for choosing our hotel during your trip to the beach! This is a great place to pull off hwy 52 and catch a few zzzzs before continuing your adventure, or let the kids to catch a break from the open road. It's great to hear you were pleased with our restaurants that are close to the hotel. We... More 

Hope, Arkansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just completed a 10 day trip with 34 teenagers to North Carolina and stayed in this property 5 nights with 19 rooms. This is the absolute best hotel we have experienced in a long time! The Sales Director is the best! She took care of every detail and kept in contact with us to be sure everything was good.... More 

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Wow thank you so much for the awesome review! I have shared your comments with our Corporate Staff as well! We are truly lucky to have Vicki Hiatt our Director of Sales as the head of our Sales Team. She has a warmth and compassion to serve others, and it shows. It's great to hear that you enjoyed your visit... More 

Indiana
Level Contributor
208 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In general, this is your typical Hampton Inn, but I found the property just a bit more tidy and clean than most. The breakfast area was kept clean, the food was restocked promptly and the front desk staff seemed genuinely interested in their guests. This was a Hilton Honors (i.e. used points in lieu of paying) visit so, perhaps, that... More 

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for taking the time to let us and other travelers know about your experience while traveling to Winston Salem NC. It's great to hear you found the property tidy and clean. We are truly fortunate to have an amazing Executive Housekeeper with a great housekeeping staff! I would like to personally apologize you did not receive your Diamond... More 

Detroit
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was clean, bed was comfortable and so was the sofa bed. Next time coming through NC will gladly stay here. The staff was polite, friendly and very cooperative especially since we check in after 11pm. Continental breakfast was alright.

Was this review helpful? Yes
Summer C, General Manager at Hampton Inn & Suites Winston-Salem / University Area, responded to this review

Thank you for letting us know about your experience! It's great to hear you had a good night rest on our "fresh and clean" bed. We strive to provide great service and accommodations each and every time. We hope that next time you are visiting the Winston Salem area we will be your home away from home! Thank you for... More 

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