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All 39 Winston Salem hotels

Hilton Garden Inn Winston Salem

3.0 of 5 Hotel   |   1325 Creekshire Way, Winston Salem, NC 27103
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83%
Ranked #7 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Althea R Georgia, United States
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  • Reviews (187)
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  • Room tips (15)
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187 people have reviewed this hotel

Traveler rating
    108
    48
    16
    10
    5
See reviews for
53
26
14
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Georgia, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed the beautiful room and lounge at the Hilton Garden Inn in Winston Salem. Very clean, friendly staff and Quiet Rooms. I would stay there for not only business trips but trip of leisure as well. I love the fact that they add in vanity items such as makeup remover and other amenities.

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Grand Rapids, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Ignored while trying to get some breakfast. Waitress didn't offer any silverware and never asked to take my order. After waiting for 10 minutes I simply couldn't wait any longer. Bathroom not cleaned properly. Went to the front desk and waited 5 minutes to get any "help" b/c the front desk clerk was on her cell phone texting or doing... More

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Charles Town, West Virginia, United States
Top Contributor
124 reviews 124 reviews
63 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I keep going to HGI's and having the same bad experiences. This one had a few extras. No shampoo or coffee in my room , but that's the small stuff. Both my guest and I got very sick within minutes of eating chicken from the grill and service only began once I chased someone down. She provided great service thereafter... More

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for your review. We are so sorry for the inconveniences you experienced during your time with us. We've addressed these concerns with our team and we hope to have another chance to serve you soon. More

Santa Monica, CA, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

As good or better than any reasonably priced business class hotel. Great food from efficient room service at a modest price, friendly and helpful front desk staff and a friendly bartender, but drinks too expensive. Air Conditioning a little difficult to balance, but they have coin op laundry which is a big plus, and plenty of parking in the back... More

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are glad you enjoyed our having the coin op laundry here at the Hilton Garden Inn Winston Salem. Thank for taking the time to write such a nice review. More

Boston, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

We were there for a masters track meet. My bed was horrible. One side was a rock and the other a sink hole. Apparently there are firmness dials buried under the sheets, that I found out about when we were leaving. There is no complimentary breakfast and the discounted rates are high considering what you are getting... an average room... More

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our beds. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. More

Yuma, United States
1 review
4 of 5 stars Reviewed 1 week ago

also, the temperature control setting would not go below 68 degrees, and the actual temperature with the thermastat set at 68 degrees was almost always 70 or 71 degrees or warmer. The window did not open.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are sorry about the temperature in your room. We are taking your comments into review and are addressing them. I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have visited this hotel on many occasions over the last 2 yrs for business. The hotel is clean , comfortable and quiet. In fact, the hotel is very warm and homey. The breakfast is wonderful and always fresh. The one nice thing that I enjoy is the pool and exercise room. AS far as the front desk employees they... More

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

It is nice to read you are planning to use our hotel the Hilton Garden Inn Winston Salem when you are in town for business. Thank you for such a nice review and for your business. More

University Heights, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was awoken from a deep sleep to have someone entering my room-twice in the same night. I thought I was hearing something and then if I hadn't had the inside security latch done, they would have been in my room. It was so intrusive and uncomfortable to have this happen. I did not feel safe at all and had... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. Again, please accept our apologies for the inconvenience you experienced. If we can help in any way, please feel free to contact us. More

Cincinnati, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was very comfortable after a long day in the car. Room was clean and staff very friendly. Also used the pool and hot tub area. Both were very clean. Would recommend this hotel for business or leisure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are glad to read you had a quality stay here at the Hilton Garden Inn Winston Salem. Thank you for such a nice review. More

Willoughby, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Tracy makes the stay absolutely amazing!!!! The hotel is very nice, but as a business traveler you appreciate those that make you feel at home. The hotel is very well maintained and they are always updating something every time I stay there.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We will be sure to let Tracy know all the nice things you said in your review. Thank you for such a nice review and we hope to be seeing you again soon here at the Hilton Garden Inn Winston Salem. More

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Additional Information about Hilton Garden Inn Winston Salem

Address: 1325 Creekshire Way, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

22 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Winston Salem #6 Family Hotel in Winston Salem #6 Business Hotel in Winston Salem
Hotel Class
Number of rooms
112

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