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All 39 Winston Salem hotels

Hilton Garden Inn Winston Salem

3.0 of 5 Hotel   |   1325 Creekshire Way, Winston Salem, NC 27103
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83%
Ranked #7 of 39 hotels in Winston Salem
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Mark R Beckley
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191 people have reviewed this hotel

Traveler rating
    110
    49
    16
    10
    6
See reviews for
54
27
14
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Beckley
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The room was what you would expect for a Hilton: clean, comfortable and quiet. The restaurant appeared to be simply a bar with open dining area, but my wife and I enjoyed a wonderful spinach salad w an appetizer. The following morning we took advantage of the $7.95 breakfast, a combination of cook to order and buffet. Again it was... More

Review collected in partnership with Hilton Garden Inn

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Northern VA, United States
1 review
1 of 5 stars Reviewed 1 week ago

The "air" mattress is very uncomfortable even when it is working. My mattress was broken but I didn't realize it until 3a.m. Although we changed rooms for the rest of our stay my back was shot and even the new mattress was not comfortable. I understand that all Garden Inns have these beds. We love the Hilton Brand and have... More

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our beds. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Winston Salem, North Carolina
Senior Contributor
34 reviews 34 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I enjoyed staying in this hotel in 2011 and 2012 before we moved to North Carolina. Our family was coming to visit but our apartment is too small to have them stay with us. We got them 2 adjoining rooms with a king in one and 2 queen beds in the other. We are so pleased. The... More

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are happy to have been able to provide your family with a great stay here at the Hilton Garden Inn Winston Salem. Thank you for such a nice review and for your business. More

Florida, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stay here frequently for business. Staff very attentive and service oriented. Fast and well prepared individually cooked breakfast. Plenty of restaurants, shopping, Starbucks nearby. Great location to interstate as well.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for being a return guest here at the Hilton Garden Inn Winston Salem. Your review and your business are highly appreciated. Thank You! More

Georgia, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Enjoyed the beautiful room and lounge at the Hilton Garden Inn in Winston Salem. Very clean, friendly staff and Quiet Rooms. I would stay there for not only business trips but trip of leisure as well. I love the fact that they add in vanity items such as makeup remover and other amenities.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are glad you enjoyed the extra vanity items we provide during your stay here at the Hilton Garden Inn Winston Salem. Thank you for your nice review and your recommendations to others. We look forward to your next visit. More

Grand Rapids, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Ignored while trying to get some breakfast. Waitress didn't offer any silverware and never asked to take my order. After waiting for 10 minutes I simply couldn't wait any longer. Bathroom not cleaned properly. Went to the front desk and waited 5 minutes to get any "help" b/c the front desk clerk was on her cell phone texting or doing... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More

Charles Town, West Virginia, United States
Top Contributor
126 reviews 126 reviews
65 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I keep going to HGI's and having the same bad experiences. This one had a few extras. No shampoo or coffee in my room , but that's the small stuff. Both my guest and I got very sick within minutes of eating chicken from the grill and service only began once I chased someone down. She provided great service thereafter... More

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for your review. We are so sorry for the inconveniences you experienced during your time with us. We've addressed these concerns with our team and we hope to have another chance to serve you soon. More

Santa Monica, CA, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

As good or better than any reasonably priced business class hotel. Great food from efficient room service at a modest price, friendly and helpful front desk staff and a friendly bartender, but drinks too expensive. Air Conditioning a little difficult to balance, but they have coin op laundry which is a big plus, and plenty of parking in the back... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are glad you enjoyed our having the coin op laundry here at the Hilton Garden Inn Winston Salem. Thank for taking the time to write such a nice review. More

Boston, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

We were there for a masters track meet. My bed was horrible. One side was a rock and the other a sink hole. Apparently there are firmness dials buried under the sheets, that I found out about when we were leaving. There is no complimentary breakfast and the discounted rates are high considering what you are getting... an average room... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our beds. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. More

Yuma, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

also, the temperature control setting would not go below 68 degrees, and the actual temperature with the thermastat set at 68 degrees was almost always 70 or 71 degrees or warmer. The window did not open.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are sorry about the temperature in your room. We are taking your comments into review and are addressing them. I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us. More

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Additional Information about Hilton Garden Inn Winston Salem

Address: 1325 Creekshire Way, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Winston Salem #5 Business Hotel in Winston Salem #6 Family Hotel in Winston Salem
Hotel Class
Number of rooms
112

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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