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All 39 Winston Salem hotels

Marriott Winston-Salem

3.5 of 5 Hotel   |   425 North Cherry Street, Winston Salem, NC 27101
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Ranked #18 of 39 Hotels in Winston Salem
A recent review
4 of 5 stars reviewed 1 week ago
Annecxt Devon
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Devon
Contributor
13 reviews 13 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for one night as part of a group tour. A great welcome, lovely room, well equipped and very clean. I ate out with a friend in the evening but decided to have breakfast in the Graze restaurant before leaving in the morning. Sadly,although there seemed to be plenty of staff, the service was a fiasco. I had... More

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Charlotte, North Carolina
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my 2nd visit in two weeks. The first night I stayed the fire alarm went off at 5 am and I understand this is something the hotel can not control. However during my most recent stay, I had absolutely NO HOT WATER in the morning for my shower. At any price this is unacceptable but when my room... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the better Marriotts that my wife and I have stayed at. The location is awesome and the rooms were very clean and nice. The bar downstairs (Graze) made some pretty good drinks and is open until 1am. The greatest thing about this hotel was the employees. They were all extremely friendly and helpful with everything from... More

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New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

As a business guest and Marriott rewards member, I have happily stayed here before however this trip felt like I was entering the twilight zone. Although the check-in process was excellent and the room was very comfortable, there were multiple incidents that led to my 2 star review. First of all, I am convinced a member of the staff had... More

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Union, South Carolina
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 18, 2014

My wife and I just stayed here this past weekend and were very impressed with the service we received and the cleanliness of the entire hotel. As smokers what we really enjoyed was the patio furniture out front to allow guests to sit and socialize and smoke if you are a smoker. This hotel was right downtown within easy walking... More

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Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your comments! As you mentioned, the Marriott's location is very convenient to shopping and dining. We're just steps away from Winston-Salem's "Restaurant Row", located on Fourth Street, and just behind the hotel is the Trade Street Gallery area--which offers a unique shopping venue. Thank you for your business! We hope you'll be back with us soon. More

north carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014

The Marriott Winston-Salem excels in customer service. Upon entering the lobby, I was greeted SEVEN (yes 7) times before I reached the elevator. The valet service is professional, the registration was seamless, I cannot say enough about the welcoming, Southern hospitality that this hotel exemplifies. The food in the restaurant was excellent. They had recently changed to a bkfst/lunch service.... More

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Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

I am so happy that we were able to "WOW" you with our customer service! I'll make certain to pass on your comments to each of the departments you mentioned. We do offer dinner in Graze, the Marriott's new signature restaurant, and I hope during your next visit you'll have an opportunity to try us--Chef Richard and his team are... More

Augusta, Georgia
Top Contributor
72 reviews 72 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 3, 2014

The hotel is located within easy walking distance of Winston-Salem's Twin City Quarter and its shops, restaurants, theaters and art studios. During a recent two-night stay, the room was well maintained and arranged, and staff was consistently friendly and helpful. Varied selection in the bar, including local beers. Regarding decor, the hotel is on the edge of outdated. Think 2002.... More

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Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your comments! We are indeed located in a great spot in downtown--within an easy 1/2 block to Winston-Salem's "Restaurant Row" on Fourth Street, offering everything from micro breweries and a wide variety of cuisine, to Trade Street's Galleries and Art shops! I hope you also had an opportunity to try our new signature restaurant--Graze--which is becoming a... More

Granite Falls, North Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 30, 2014

Arrived with my mobility chair in tow. Was greeted by "Zac" he immediately unloaded my chair for me. Those working with him were gracious and courteous. "James" took my luggage and helped get my and my granddaughter settled in our room...he was extremely nice. All the staff were considerate of my needs! Check out was a breeze. "Zac" and his... More

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Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you so much for your kind comments! I will make sure to pass on your comments to both Zac and James! Our goal is to provide excellent customer service for every guest and I am so happy to hear that we achieved our goal in your case! We sincerely appreciate your business and hope to serve you again soon. More

SW Iowa
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 27, 2014

A business trip sent me to this hotel in Winston-Salem, NC, which was the first time for both. Public parking garage is across the street from the hotel. A skywalk attaches the hotel to the garage. I thought it was affordable for 2 nights. The staff was welcoming and friendly when I arrived. I met the general manager and he... More

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Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your business! Our team's goal is to provide an excellent experience for every guest--I am delighted to hear that we accomplished our goal! As you mentioned, the hotel's location is just a short distance from Winston-Salem's "Restaurant Row" downtown. We consistantly receive great comments regarding the variety and quality of food found downtown. I sincerely hope that... More

Greensboro, North Carolina
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2014

Was nice hotel although there were water problems when we checked in and the pool was closed staff seemed friendly. They did have a lack of staff on Saturday morning for the breakfast buffet which was surprising since they knew they had several events going on that weekend and I would have expected them to be prepared I actually waited... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your business! I apologize that your stay did conincide with the time we were working on the hotel plumbing and staffing levels in the restaurant were lower than scheduled. We strive to provide all our guests an excellent experience, and I am very sorry that we were unable to do that in your case. I sincerely hope... More

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Additional Information about Marriott Winston-Salem

Address: 425 North Cherry Street, Winston Salem, NC 27101
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Winston-Salem 3.5*
Number of rooms: 315
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Also Known As:
Marriott Winston-Salem Hotel Winston Salem
Marriott Hotel Winston Salem
Winston Salem Marriott

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