We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 39 Winston Salem hotels

Marriott Winston-Salem

3.5 of 5 Hotel   |   425 North Cherry Street, Winston Salem, NC 27101
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Rewards Points
Save Saved
You added Marriott Winston-Salem to your Saves list
Marriott Winston-Salem
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #19 of 39 hotels in Winston Salem
A recent review
5 of 5 stars reviewed 2 days ago
granitegal1977 Granite Falls, North Carolina
  • Overview
  • Reviews (201)
  • Photos (56)
  • Amenities
  • Q&A
  • Room tips (32)
  • Location
  • More
Write a Review

201 people have reviewed this hotel

Traveler rating
    67
    76
    31
    14
    13
See reviews for
38
24
19
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Granite Falls, North Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived with my mobility chair in tow. Was greeted by "Zac" he immediately unloaded my chair for me. Those working with him were gracious and courteous. "James" took my luggage and helped get my and my granddaughter settled in our room...he was extremely nice. All the staff were considerate of my needs! Check out was a breeze. "Zac" and his... More

Was this review helpful? Yes
SW Iowa
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A business trip sent me to this hotel in Winston-Salem, NC, which was the first time for both. Public parking garage is across the street from the hotel. A skywalk attaches the hotel to the garage. I thought it was affordable for 2 nights. The staff was welcoming and friendly when I arrived. I met the general manager and he... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your business! Our team's goal is to provide an excellent experience for every guest--I am delighted to hear that we accomplished our goal! As you mentioned, the hotel's location is just a short distance from Winston-Salem's "Restaurant Row" downtown. We consistantly receive great comments regarding the variety and quality of food found downtown. I sincerely hope that... More

Greensboro, North Carolina
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Was nice hotel although there were water problems when we checked in and the pool was closed staff seemed friendly. They did have a lack of staff on Saturday morning for the breakfast buffet which was surprising since they knew they had several events going on that weekend and I would have expected them to be prepared I actually waited... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your business! I apologize that your stay did conincide with the time we were working on the hotel plumbing and staffing levels in the restaurant were lower than scheduled. We strive to provide all our guests an excellent experience, and I am very sorry that we were unable to do that in your case. I sincerely hope... More

Charlotte, North Carolina
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't get me wrong. The Marriott is a great hotel, a fabulous place to have a convention. There are enough places around the downtown area that you can find something to eat and you don't have to drive very far, if you want something different. I enjoyed hanging out at the bar, nice and open, and you have to be... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for taking the time to write TripAdvisor about your recent stay and for your many positive comments about our hotel and the staff--I will certainly pass on your comments to our team. I was very distressed to learn of your unfortunate experience of finding insects in the room. Please accept our sincere apology for any inconvenience this may... More

Washington DC, District of Columbia
Top Contributor
108 reviews 108 reviews
63 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent several days at the downtown Marriott. The staff is very friendly; if someone sees you, they usually say hello. The rooms are very comfortable, and the breakfast buffet at the restaurant is quite good (about $17 with tax). The front desk offered me a free upgrade, with complimentary access to the concierge lounge on the 17th floor (the... More

Was this review helpful? Yes 1
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your very kind comments! As you mentioned, our location is one of the best in the city--only steps from Fourth Street (Restaurant Row) which offers everything from seafood, continental cuisine, subs, pizza and micro breweries! If you didn't get a chance to visit Trade Street (just behind the Marriott), please take the opportunity during your next visit--fantastic... More

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

So, the good: friendly front desk and valet staff, plentiful and good breakfasts, reasonably comfortable rooms, and the ability to accommodate last minute Marriott certificates. The bad, rooms not as promised, only two of three lifts work, no real recognition of status, concierge lounge not open on weekends at all and not early on week days, pool unventilated so hot... More

Was this review helpful? Yes 2
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

We sincerely appriecate your comments. I'm very happy to see that we were able to accommodate your Marriott certificates at the last minute and that you found our breakfast a positive experience. Our breakfast buffet is unsurpassed and we consistantly receive rave reviews for our omelet chef! As you mentioned, our elevators are undergoing renovation and one cab currently is... More

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm a very dissatisfied customer. When we checked in the A/C was broken in our room. An engineer was sent up and we were told the problem was fixed. After getting ready for a rehearsal dinner in the heat we left under the impression that the air was fixed. When we returned late that evening we found out quickly it... More

Was this review helpful? Yes 1
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your feedback. I was very disappointed to hear of your recent experience. Our goal is to provide excellent accommodations and service for every guest--unfortunately, we failed to meet our goal with your stay. Please accept my sincere apology. We will certainly use this review as a training opportunity with our team. I should mention that our standard... More

Roanoke, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

This hotel has completed a huge renovation and it shows. The staff was very nice particularly the valet/bellmen. Room is spacious and beds are divine! Shower was good, really like the new shower heads.

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

We are so glad that you like our renovation. We've tried to make the hotel more like home for everyone, and it seems that we've succeeded. I hope that you also tried our new restaurant--GRAZE. We're receiving great reviews on the new concept and the new menus. Thank you for your business! We hope to see you again soon. More

Roanoke, Virginia
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 23, 2014

We stayed for two nights as of June 20th. I must say we were treated like royalty. All the staff we encountered were extremely and over the top nice and attentive. You could tell the staff enjoy the job (if not, they are really good actors). The rooms were clean and there was enough room in a 2 queen bed... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for your feedback! We are delighted that our team made you feel special. Hopefully during your next visit you'll have time to visit GRAZE, our new signature restaurant. We're getting rave reviews on the food and service from everyone who has tried it. I'd also mention that we do have microwaves that you can request for your room... More

North Carolina
Top Contributor
62 reviews 62 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 14, 2014

This hotel connects to the Embassy Suites which is great when hosting a large conference. Let's start with the good: I was able to check in at 7am (I know, unheard of), but Carol was kind enough to not make me wait and it was perfect since my meetings began at 8am and didn't end until late in the evening.... More

Was this review helpful? Yes
Ron S, Director of Sales at Marriott Winston-Salem, responded to this review

Thank you for taking time to share your comments. We strive to provide an excellent experience for every guest, and I was very disappointed to see that we failed to reach our goal in your case. This is certainly not the typical rave reviews that we've been receiving since our renovations was completed. I will make sure that the departments... More

Owners: What's your side of the story?
If you own or manage Marriott Winston-Salem, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Marriott Winston-Salem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Winston-Salem

Address: 425 North Cherry Street, Winston Salem, NC 27101
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Winston-Salem 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Marriott, Orbitz, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Venere and Agoda so you can book your Marriott Winston-Salem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Winston-Salem Hotel Winston Salem
Marriott Hotel Winston Salem
Winston Salem Marriott

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (44)
Viewed
View from room (7)
Viewed
Bathroom (5)
Viewed
Room/suite (13)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (3)
Viewed
Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Winston Salem #14 Family Hotel in Winston Salem
Hotel Class
Number of rooms
315

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer