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Marriott Winston-Salem

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425 North Cherry Street, Winston Salem, NC 27101
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1 room 1 guest
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Marriott Winston-Salem
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295 Reviews from our TripAdvisor Community

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Traveler rating
  • 104
  • 112
  • 44
  • 21
  • 14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, West Virginia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I have thought hard about this review... I believe in leaving honest feedback so here goes.. The Hotel overall is fine, the room was big and well equipped. Was there for a conference so I really didn't have a lot of time in the room. On Saturday Morning after only getting a couple of hours of sleep I staggered to... More 

Thank ontheroadagainjc
Bob F, Manager at Marriott Winston-Salem, responded to this review

Dear Ontheroadagainjc, Thank you for choosing Marriott Winston-Salem and taking time out of your day to let us know about your experience. I’m delighted to read your kind remarks about our service and quality of food in our restaurant. I also would like to apologize for the level of service provided by our front office personal. I have shared your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed here for a work conference. They billed both of my cards. I used one to hold the room and another when I arrived. They billed both. I spoke with the staff and they passed me around to every available person. Basically, giving me the run around. I am a Marriott Elite member and only stay at Marriott. Finally... More 

1 Thank Starr2004
Bob F, Manager at Marriott Winston-Salem, responded to this review

Dear Starr2004, Thank you for taking time out of your day to let us know about your stay with us at the Winston-Salem Marriott. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please accept my sincere apology for the billing issues you had with your past stay. Whenever you have a... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Marriott hotels never fail us. Service is excellent, food delicious, rooms clean. Anything you ask for the staff is happy to accommodate. We needed special parking for our truck and trailer and the attendants kept it parked in front the entire night to ensure it was taken care of. Very pleasant stay.

Thank tandthepburn
Atlanta, Georgia
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always stay at this Marriott when we come to the High Point Furniture Market... It is in a great location and very convenient to restaurants in downtown Winston Salem. The rooms are nice, but needs more lighting and the bathroom needs a thorough cleaning. Also, there was not a safe in the room. The employees are very friendly and... More 

Thank Happy130
Raleigh, North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We're here for a convention, and the staff from the valets to the front desk to any staff member we've met in a hallway have been incredibly friendly and helpful. Check-in was done quickly and effortlessly even though each night of our stay had to be billed differently for our convention. Our room is spotless.

Thank Stephanie R
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 19, 2015

Our daughter attends school at UNCSA, so this is our hotel of choice when we visit. Rooms are comfortably sized, beds are luxurious, and the hotel staff is very accommodating when we arrive early or very late. Valet parking can get congested, but every time we told them we needed our car at a specific time, it was there and... More 

Thank Barb B
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 17, 2015

This hotel is managed by the same company that manages the convention center and Embassy Suites Hotel. Was there for a convention at the center and selected Marriott this time. Found hotel excellent and the staff was very friendly and helpful. Enjoyed the comp newspaper in the lobby each morning and the in room coffee maker. Wifi worked flawlessly, which... More 

Thank Connie H
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 14, 2015

This was a second trip to the Winston Salem Marriott, the first having been back in 2011. While the hotel still has some great features and amenities, I found the bathroom plumbing on this last trip needing some attention. Others in my group were making similar complaints: tubs with plugs and don't allow for proper drainage, temperature regulators that were... More 

Thank patbatleman
Bob F, Manager at Marriott Winston-Salem, responded to this review

Dear Mr. Patbatleman, Thank you for sharing your experience with us and the Trip Advisor Community As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the negative experience you had at our property Although we fell short of... More 

Elkin, NC
Level Contributor
385 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
5 of 5 stars Reviewed September 28, 2015

We stayed here for a 2-day homeschool conference. We used points to book this stay. Rooms were very nice and clean. The front desk upgraded us to the Concierge floor automatically. In all, we loved the location and the hotel.

Thank John L
Level Contributor
4 reviews
5 of 5 stars Reviewed September 23, 2015

My boyfriend, daughter, and I stayed here for 3 nights while my daughter participated in a pageant at the Benton Convention Center. The room was nice and so were the hotel employees. It was also convenient having the enclosed walkway connecting the hotel to the parking garage and convention center. Just a short walk to restaurants and shops.

Thank apayne87
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Dining (4)
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Room/suite (4)
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