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All 39 Winston Salem hotels

Holiday Inn Express Winston-Salem Downtown West

2.5 of 5 Hotel   |   110 Miller Street, Winston Salem, NC 27103
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Ranked #22 of 39 hotels in Winston Salem
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 3, 2014
naeemsiddiqi Markham, Canada
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101 people have reviewed this hotel

Traveler rating
    43
    29
    14
    6
    9
See reviews for
34
9
13
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Holland, Michigan
1 review
1 of 5 stars Reviewed 4 weeks ago

Due to an error on their part, the staff was not willing to make any compromises to accommodate canceling one night. They had us on a technicality and were going to extract as much money from us as possible. Room conditions were poor. Day staff rude and exercise equipment in poor condition.

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IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear Orenja, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret you found the level of service you received less than satisfactory. We give the utmost importance to our guest comments as they help us improve,... More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed one night on Monday night Bed was good but the noise in the room from a pump or similar went on all night There was a storage room underneath and trolleys came out early in the morning WE WERE supposed to sleep in the room not be disturbed by noise Mentioned to reception and NOT interested !!! Not... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear midwin, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further. and have sent you an email with additional details. Thank you again for your time and for staying with us. Sincerely, Connie D Case Manager IHGCare More

Siler City, North Carolina
1 review
1 of 5 stars Reviewed February 6, 2014

I have stayed here multiple times due to it's good location and what used to be modest pricing...but over the years they have been issues that have cropped up and today was the last straw. For starters in 2 years I have never had a working shower ventilation system to which I've been told either it's being fixed or works... More

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James W, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for taking the time to review our hotel. We do strive to provide exceptional accommodations to all who choose to stay with us. I am sorry your overall impression of the property fell short of your expectations. This is not the typical experience received by our patrons and I extend my most sincere apology to you. We will... More

Markham, Canada
Top Contributor
67 reviews 67 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 3, 2014

The hotel is located near a hospital and walking distance to restaurants. If you have a car, there are a lot of options including Thai, Indian, Italian etc. nearby. The hotel itself is clean, well appointed and quiet. Its near a highway but the rooms have good soundproofing. there is a choice of soft and firm pillows, outlets are plenty... More

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Bluefield, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2014

very nice staff and enjoyed my stay. The service at the hotel was great. The housekeeping was excellent and the breakfast was great as well. The shuttle service that they have for the hospital was great and conveinent.

Was this review helpful? Yes 1
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

What a fantastic review! We appreciate your comments about our hotel, Suresh P! The staff at the Holiday Inn Express in Winston-Salem Downtown strive for excellence and are very determined to meet our guests needs in every way possible. Our housekeeping staff understands that cleanliness and attention to detail is very important to our guests. The 'Express Start' Breakfast has... More

Asheville, North Carolina
Top Contributor
58 reviews 58 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 3, 2013

my husband was in the hospital across the street and i needed a room for one night. location couldn't have been better. got a room on the first floor. very quiet. but the beds were so awful. they were on some sort of metal platform instead of box springs, not to mention the beds were hard and noisy. i was... More

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Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Kristi B, Thank you for your review! Our location is definitely ideal for our guests with needs at the Wake Forest Baptist Hospital. I deeply apologize for the inconvenience that the beds may have caused you during your stay with us. I do hope you decide to stay again in the future and I will make note of your issue... More

Winston-Salem, North Carolina, United States
1 review
3 of 5 stars Reviewed October 26, 2013

From an aesthetic standpoint this hotel is quite beautiful. The color tones in the rooms are gorgeous and the granite counters in the bathrooms are beautiful and new. The PROBLEM here is the rock hard cheap spring mattresses. I was so uncomfortable. I have stayed at other Holiday Inns and the beds were comfy. I was very shocked that such... More

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

I would like to thank you for taking the time to review our hotel. We appreciate your positive comments regarding the decor of our property. . I am very sorry that the mattress was uncomfortable. This is not the typical experience received by our guests and I extend my most sincere apology to you. Your feedback is such a valuable... More

Cary, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2013

I have stayed here before, and the room, this time, had an odor about it that was just stale. The breakfast is good and the proximity to inexpensive restaurants is OK. It is worth the price. But the room could have been better.

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for taking the time to review our hotel. We appreciate your positive comments regarding breakfast and will pay special attention to the freshness or rooms. Your feedback is such a valuable part of our continued efforts to improve the overall experience of our guests. Sincerely, Cliff Greene General Manager, Holiday Inn Express Downtown West, Winston Salem NC More

Senior Contributor
44 reviews 44 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 13, 2013

Stayed here with my daughter for WFU college tour. Conveniently located and easy to get to. The hotel is well managed with friendly staff who seem to really care about their work. Refreshing to see this now days. Free breakfast was just on food quality-wise but just a bit below average if what one typically gets with this class hotel.... More

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for reviewing your recent stay and sharing your feedback. I appreciate your positive comments regarding our staff. We do pride ourselves in giving excellent service. I also value your feedback with regards to our breakfast and gym. We will discuss your experience with our entire team and strive to improve in these areas. Sincerely, Cliff Greene General Manager,... More

Charleston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Cliff Greene and his staff were most accommodating and helpful during our employee's family's stay in Winston-Salem in August. Mr. Greene continues to be very helpful in getting me copies of the invoices that we need to reconcile our credit cards. Our employee's family stayed here during our employee's hospitalization. The location is close to the hospital. Mr. Greene and... More

Was this review helpful? Yes 1
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

I would like to thank you for taking the time to review our hotel. We appreciate your positive comments regarding the level of service you received and the friendliness of our staff. Your feedback is such a valuable part of our continued efforts to improve the overall experience of our guests. Sincerely, Cliff Greene General Manager, Holiday Inn Express Downtown... More

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Additional Information about Holiday Inn Express Winston-Salem Downtown West

Also Known As:
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem
Holiday Inn Express Winston-Salem Downtown West Hotel
Holiday Inn Winston Salem
Winston Salem Holiday Inn
Address: 110 Miller Street, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 39 hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Winston-Salem Downtown West 2.5*
Official Description (provided by the hotel):
New downtown Winston - Salem hotel boasts excellent facilities Enjoy comfort at our new Holiday Inn Express Winston-Salem Downtown West near Wake Forest University. Our Winston - Salem accommodations will make you feel at home when you travel.Families looking for lodging in downtown Winston - Salem will enjoy staying at our hotel, located just off Business I-40. We offer close proximity to numerous Winston-Salem attractions, so you will always have something fun to do. Nearby sights and activities include shopping at the Hanes Mall, exploring historic Old Salem, SciWorks, the Reynolda House Museum of American Art and Bethabara Park. Business travelers will be impressed by the comfort of our Winston - Salem hotel. Situated downtown near the Benton Convention Center, we are convenient to large companies, including the BB&T headquarters, Krispy Kreme headquarters, Sara Lee, GMAC, Lawrence Joel Coliseum and both Wake Forest University Baptist and Forsyth Medical Centers. Salem Academy, Winston Salem State University and North Carolina School of the Arts are nearby. We offer a 24-hour business center with fax, print and copy services and free high-speed, wireless Internet access.While lodging in our downtown Winston - Salem hotel, enjoy amenities like the outdoor pool, a 24-hour fitness center and complimentary Express Start hot breakfast. Book your reservation now to take advantage of our great Winston - Salem hotel deals and rates. ... more   less 
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