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Holiday Inn Express Winston-Salem Downtown West

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110 Miller Street, Winston Salem, NC 27103
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Holiday Inn Express Winston-Salem Downtown West
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Holiday Inn Express Winston-Salem Downtown West
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118 reviews from our community

Traveler rating
    47
    34
    19
    8
    10
See reviews for
39
11
14
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mooresville, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Had reservations booked through Wake Forest for business, we had two confirmed single rooms on our reservation, but because they had construction and were tight on space, they combined our rooms so we shared a double (they told us this at front desk), not a great start, hopefully they didn't double bill WFU! Shower faucet handle was loose and was... More 

Was this review helpful? Yes
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

rogflash, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We thank you for staying with us and hope to see you again once the renovating is complete. Sincerely, James Williams General Manager More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is, in many ways, is better than I expected. It is comfortable, clean, good breakfast, pleasant people, good location, but then misses on the small things. The ice machine doesn't work on the 2nd floor and hasn't for months. The vending machines on 2 and 3 were empty for my entire stay there (four days). The staff was... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

covered all the basics with aplomb; wonderful breakfast although the atrium had a few leaks due to some heavy rain. The bed linens were great and the pillow was the best. Nice big screen TV with cable service....excellent Wi-Fi

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Huntersville, North Carolina
1 review
2 of 5 stars Reviewed 3 weeks ago

Winston Salem is a neat town close to Charlotte. A couple other hotels were booked for Thursday, March 5th so we booked a room a little farther away from the music venue at the Holiday Inn Express on Miller St. The room was very nice. Beds are comfortable. Check out is 11:00 a.m. We got back to the room late... More 

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dena T, I understand and apologize for the inconvenience caused by the noise of the construction workers and the staff. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. I hope this will not prevent you from staying with us in the future and would like to have the opportunity make... More 

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The company put me at the Holiday Inn Express which is not at all the hotel level I am used to. It was a very pleasant stay. I stayed in the King Leisure room which was good size, a nice desk and small sofa, microwave, fridge and coffee maker. Clean bathroom and the room and hotel in general are clean.... More 

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Rock, West Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My son and I stayed here 2 nights (originally only planned one night) so that he could go to the hospital which is within walking distance! The breakfast was wonderful and plentiful both days. Both rooms did seem to need some attention to them as the first room had many visible areas of peeling wallpaper and the second room seemed... More 

Was this review helpful? Yes 1
Glendale, Colorado
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

The hotel is clean and the staff and friendly. The staff go over and above to make you feel at home when staying at the holiday inn express. We travel almost every week, and like to stay in holiday inn hotels wherever possible. I stayed in a room in the top floor and it was very quiet. It had a... More 

Was this review helpful? Yes 1
Eden, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2015

After a very long day at the hospital It was time to search for a hotel.Being from out of town and not knowing the area I was concerned about my safety. Not having any access at 1:00 a.m. to any internet to search T.A., I asked some of the security guards to recommend a nice hotel in a safe area,... More 

Was this review helpful? Yes 4
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 18, 2014

The room was clean and stocked. The Internet was slow and the gym was down for "maintenance" during the entire length of our stay. However, the staff was friendly and real eggs and bacon were served during breakfast. Altogether, it was a nice hotel.

Was this review helpful? Yes 2
mis9
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

I reserved a room at Holiday Inn. I made reservations for wrong days. I was one week off. When asked to move dates one week, they refused. The hotel was 100% reserved for both dates and kept my deposit which was 100% of entire stay over $650. Hotel then threatened to call police if I offered my room to a... More 

Was this review helpful? Yes 1
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your feedback mis9, I wanted to apologize for any inconveniences that occurred during your stay with us. This type of behavior is unacceptable and has been brought to the attention of our management team. I do hope you choose to stay with us again in the future and that we are able to correct any past issues... More 

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