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Holiday Inn Express Winston-Salem Downtown West

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110 Miller Street, Winston Salem, NC 27103
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Holiday Inn Express Winston-Salem Downtown West
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Holiday Inn Express Winston-Salem Downtown West
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126 reviews from our community

Traveler rating
    51
    37
    19
    8
    11
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40
12
14
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Centreville, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here repeatedly and our experiences have been consistently superior. The staff is welcoming and efficient. The facility is spotless with a comfortable and roomy breakfast/ lounge area. Rooms are spacious with quality linens. The breakfast has a wide range of options and an attendant constantly restocks items. Pool and workout facilities are very adequate. Great central location.... More 

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Spartanburg, South Carolina
Top Contributor
55 reviews 55 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In town on business with School of Medicine at Wake Forest. Hotel was recommended by staff at WFU and met our needs. Construction/paint was going on in the floor above us, so paint smell was over powering in corridors, but not in room. Hotel is showing signs of age, but as indicated by paint/reno work going on, I think management... More 

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Lexington, Kentucky
Top Contributor
53 reviews 53 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay for two nights to decide if we wished to relocate to Winston- Salem. The hotel staff was friendly. The place clean. Breakfast buffet was well stocked and kept watch over by an efficient staff. We often stay at HIE around the country and this was one of the quietest. The location was great. We were minutes... More 

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Erie, Pennsylvania
1 review
5 of 5 stars Reviewed April 21, 2015

This is the second time I have stayed in this hotel for business and the second was even better than the first! The front desk staff was so friendly and helpful. Ric was super and shuttled us all week wherever we wanted to go. Rooms were very clean and comfortable. Breakfast was hot every morning. Check in was seamless and... More 

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Horsham, PA
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

I am traveling for business and my room was paid for by the vendor I am visiting. When I saw it was a Holiday Inn Motel, I'll admit my expectations were low. I am happy to report that I was pleasantly surprised. The room is well appointed with a lot of little things that I like when traveling like a... More 

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Southgate, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 15, 2015

I reserved a room online. I called my boss and he said our group has rooms. I called to cancel and they said too bad. It is my last time going to Holiday Inn. I am so insulted as a preferred customer. It is over $700. The employees are very insulting.

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your candid review. I would like to apologize that our team did not meet your expectations. We appreciate your comments and will share this with our team so that we can continue to improve our services. Please contact me so we can resolve this matter for you 336-721-0220 or by email james@cnhotels.net. We do hope to have... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 8, 2015 via mobile

I love coming to this hotel! Everything is always wonderful! From the room, to the staff and management, to the location! I highly recommend this hotel to anyone.It's very convenient to downtown and there are lots places to eat in walking distance!

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Teresa G, Thank you for taking the time to let others know how wonderful you stay was with us. Our staff take pride in making our guests stay enjoyable. I will be sure to share this review with Ric, Lynette, and Lisa. Thank you again for staying with us. Sincerely, James Williams General Manager More 

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed March 30, 2015

Wonderful hotel. Ric, Lynette and Lisa were so great to help us. Made us feel at home. Great rooms, very clean, great breakfast bar. I will be staying here again for sure Very close to the Hanes mall. . Good location .Has a shuttle service

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Mooresville, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 24, 2015

Had reservations booked through Wake Forest for business, we had two confirmed single rooms on our reservation, but because they had construction and were tight on space, they combined our rooms so we shared a double (they told us this at front desk), not a great start, hopefully they didn't double bill WFU! Shower faucet handle was loose and was... More 

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Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

rogflash, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We thank you for staying with us and hope to see you again once the renovating is complete. Sincerely, James Williams General Manager More 

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

The hotel is, in many ways, is better than I expected. It is comfortable, clean, good breakfast, pleasant people, good location, but then misses on the small things. The ice machine doesn't work on the 2nd floor and hasn't for months. The vending machines on 2 and 3 were empty for my entire stay there (four days). The staff was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear Aksarbenga, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with clean and comfortable rooms, good breakfast, nice staff and location of the hotel. We are committed to providing our guests with the highest quality... More 

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