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All 36 Winston Salem hotels

Holiday Inn Express Winston-Salem Downtown West

2.5 of 5 Hotel   |   110 Miller Street, Winston Salem, NC 27103
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Ranked #21 of 36 Hotels in Winston Salem
A recent review
3 of 5 stars reviewed 1 week ago
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110 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The room was clean and stocked. The Internet was slow and the gym was down for "maintenance" during the entire length of our stay. However, the staff was friendly and real eggs and bacon were served during breakfast. Altogether, it was a nice hotel.

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mis9
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

I reserved a room at Holiday Inn. I made reservations for wrong days. I was one week off. When asked to move dates one week, they refused. The hotel was 100% reserved for both dates and kept my deposit which was 100% of entire stay over $650. Hotel then threatened to call police if I offered my room to a... More

Was this review helpful? Yes 1
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your feedback mis9, I wanted to apologize for any inconveniences that occurred during your stay with us. This type of behavior is unacceptable and has been brought to the attention of our management team. I do hope you choose to stay with us again in the future and that we are able to correct any past issues... More

Suffolk, Virginia
Top Contributor
77 reviews 77 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 5, 2014

Very good breakfast with fresh fruit, sausage, pancakes, creals etc. Room was comfortable and clean, towels were better than most Holiday Inn Express's. Location is beside a Panera, across with hospital. Just a short drive to Wake Forest. Not elegant but clean, quiet, and decent food. Work equipment is not great but was plenty for our needs. No hot tub.... More

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Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your 4-star review APrettyLittlePark! Our breakfast is one of the many amenities Holiday Inn Express Downtown West offers to our guests. The location is very ideal for any of our travelers since we are so close to dining and entertainment. I am glad you enjoyed your stay and do hope to see you again in the future. More

Morrison, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2014

A very clean older property, nicely maintained and quiet. Great breakfast, extremely friendly and helpful staff members. I reserved a king bed room but got a room with two double beds (50" wide). Their "High Speed" internet is anything but high speed. I stayed there two days and could never keep a connection. I measured the speed several times on... More

Was this review helpful? Yes 2
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your feedback SilverEagle2014, We are diligently working on amending our internet service. I apologize for the inconvenience of the internet not being up to your standards. I will make sure my General Manager is aware of the issue and we will do our best to rectify it. More

Wake Forest, North Carolina, United States
Top Contributor
66 reviews 66 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 2, 2014

A last minute weekend pageant required me to book a hotel room for a couple of nights in Winston-Salem, NC. Using points I was able to find a relatively nice property available near the convention center large enough for myself, my wife and daughter participating in the pageant. The exterior looked nice and was located near the hospital with easy... More

Was this review helpful? Yes 1
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your feedback Steven T. I apologize for the inconveniences that occurred during your stay. I will have our maintenance team and housekeeping team know about these issues. This is unacceptable seeing as we uphold a very strong belief in the importance of cleaning and paying attention to detail. I do hope that we are able to accommodate... More

Boone, North Carolina
Top Contributor
102 reviews 102 reviews
31 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 2, 2014

We originally stayed here because it's so close to the hospital. We are from out of town, but had surgery with complications here, which meant we needed to come back many times. But, we came back because it's a nice hotel with a great price and wonderful staff. In truth, the carpet could be updated, but the rooms are nice... More

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Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your feedback! We have a large advantage of being a walk away from Wake Forest Baptist Hospital and Novant Health. I am glad we were able to assist you and your fellow guests during your stay. More

Southfield, Michigan
Top Contributor
82 reviews 82 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2014

We enjoyed our stay very much! The free breakfast was a winner, esp with our sons! The hotel was clean and very convenient to the downtown area. We enjoyed the pool and the fitness center was small but nice. We would def stay here again.

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Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your contribution and feedback! We look forward to your next arrival! More

Milton, Georgia
Top Contributor
372 reviews 372 reviews
28 hotel reviews
736 helpful votes 736 helpful votes
3 of 5 stars Reviewed June 22, 2014

What you'd like to know: 1) Close to major highways; 2) Close to city center; 3) About 4 miles from Old Salem which is a top attraction; 4) Short walk to a plaza next to the hotel which has several eating choices. We made this reservation late the same day as our stay since our schedule was in flux. Double... More

Was this review helpful? Yes 3
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Thank you for your great review, Souerpow! We strive for excellence at the Holiday Inn Express Downtown West and do our absolute best to go above and beyond our call to hospitality. I will let our management team know about the inconveniences you had with your room's AC unit as well as the Express Start Breakfast not being filled to... More

Charlotte, NC
2 reviews
5 of 5 stars Reviewed May 12, 2014

We stayed a few weeks back for a concert at Ziggy's and had an incredible stay. We checked in right before dinner and were in a hurry to get food before our concert so Norman checked us in quickly and made a recommendation for dinner across the street. He lined up the shuttle to be ready for us when we... More

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Holland, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2014

Due to an error on their part, the staff was not willing to make any compromises to accommodate canceling one night. They had us on a technicality and were going to extract as much money from us as possible. Room conditions were poor. Day staff rude and exercise equipment in poor condition.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear Orenja, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret you found the level of service you received less than satisfactory. We give the utmost importance to our guest comments as they help us improve,... More

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Additional Information about Holiday Inn Express Winston-Salem Downtown West

Address: 110 Miller Street, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Winston-Salem Downtown West 2.5*
Number of rooms: 120
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Also Known As:
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem
Holiday Inn Winston Salem
Winston Salem Holiday Inn

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