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Holiday Inn Express Winston-Salem Downtown West

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110 Miller Street, Winston Salem, NC 27103
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Holiday Inn Express Winston-Salem Downtown West
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were in town for a wedding at Reynolda Church. This location turned out to be very convenient and it had decent dining options within walking distance. We drove north towards the university several times for wedding related events, and loved looking at the beautiful homes! Service at the hotel was fine. The cinnamon rolls were good...as always!

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Cary, NC
Top Contributor
177 reviews 177 reviews
86 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

The Holiday Inn Express is not really downtown, so I'm not sure why Downtown is in the name. However, the location is convenient to the highway, and there is a grocery store next door, which is really helpful for an easy dinner. The hotel was good for an overnight stay for work. The room was clean and comfortable. The Wifi... More 

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Omaha, Ne
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I really question where all the positive reviews for this facility come from. It is not what I am used to from Holiday Inn Express. The lobby area is what I expect from HIE and the desk personel were very helpful, but in my opinion, that is where the positive experience ends. My opinion and observations: The chairs in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear TravelerbyMotorcycle, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk. However, we’re sorry we fell below your expectation regarding the cleanliness of the breakfast area, carpet condition and the bathroom condition. We will address these concerns. I assure... More 

Saint Peters, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed there for two nights since we were visiting with my cousin who lived on 9 miles away. It was very convenient to restaurants and grocery store. Breakfast at the hotel was hot and fresh, with a large variety of choices to eat. The room was clean and spacious. They also had shuttle service to various locations within the... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Being in Hospitality management and working for Holiday inn for many years .The hotel has great ratings but beware of overbooking and being told you have to downgrade the size of your room and can't get discounted in price,unless speaking to Management for adjustment,and they won't be in till Monday,after you check out! .I had to ask instead of our... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review

Dear Candace L, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests and we appreciate your business with us. It is nice to read that you found the property nice and clean, and found our location to be convenient. Despite of these,... More 

Centreville, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

We have stayed here repeatedly and our experiences have been consistently superior. The staff is welcoming and efficient. The facility is spotless with a comfortable and roomy breakfast/ lounge area. Rooms are spacious with quality linens. The breakfast has a wide range of options and an attendant constantly restocks items. Pool and workout facilities are very adequate. Great central location.... More 

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Spartanburg, South Carolina
Top Contributor
57 reviews 57 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 13, 2015

In town on business with School of Medicine at Wake Forest. Hotel was recommended by staff at WFU and met our needs. Construction/paint was going on in the floor above us, so paint smell was over powering in corridors, but not in room. Hotel is showing signs of age, but as indicated by paint/reno work going on, I think management... More 

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Lexington, Kentucky
Top Contributor
60 reviews 60 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 8, 2015

We enjoyed our stay for two nights to decide if we wished to relocate to Winston- Salem. The hotel staff was friendly. The place clean. Breakfast buffet was well stocked and kept watch over by an efficient staff. We often stay at HIE around the country and this was one of the quietest. The location was great. We were minutes... More 

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Erie, Pennsylvania
1 review
5 of 5 stars Reviewed April 21, 2015

This is the second time I have stayed in this hotel for business and the second was even better than the first! The front desk staff was so friendly and helpful. Ric was super and shuttled us all week wherever we wanted to go. Rooms were very clean and comfortable. Breakfast was hot every morning. Check in was seamless and... More 

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Horsham, PA
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2015

I am traveling for business and my room was paid for by the vendor I am visiting. When I saw it was a Holiday Inn Motel, I'll admit my expectations were low. I am happy to report that I was pleasantly surprised. The room is well appointed with a lot of little things that I like when traveling like a... More 

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