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All 39 Winston Salem hotels

Extended Stay America - Winston-Salem - Hanes Mall Blvd.

2.0 of 5 Hotel   |   1995 Hampton Inn Ct, Winston Salem, NC 27103
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Ranked #30 of 39 Hotels in Winston Salem
A recent review
4 of 5 stars reviewed 1 week ago
jollycrone San Cristobal de las Casas, Mexico
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26 reviews from our community

Traveler rating
    7
    1
    4
    7
    7
See reviews for
4
3
8
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
San Cristobal de las Casas, Mexico
Top Contributor
77 reviews 77 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The motel was clean and well-equipped. I had a bit of strife, inspired by the manager -- none of the people mentioned in the previous comments -- who said that there was no place to leave my suitcase while I explored Winston-Salem. She was very curt and officious, but than an underling stepped in to say that there was a... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

After reading some of the reviews, I was very leery about staying here - but a conversation with the manager, Sophia, convinced me to give it a try, and I'm VERY glad I did. First, one of the nicest, most helpful hotel staffs I've ever encountered (and I've stayed at a lot of hotels, including a lot of very upscale... More

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Pune, India
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I have stayed in many extended stay hotels. I would like to mention that the room here was the best. It was big, clean and worth of evry single penny. The hotel is not so good, but this room was. Staff was mostly friendly Nick, Lisa, Amy were very nice. Found few things worth mentioning. Breakfast was always incomplete, no... More

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Orange Park, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2014

The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear... More

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Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Donna - We appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will look further into this matter and continue to maintain a safe environment for all of our guests. Thank you very much for providing us with your feedback.... More

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed May 27, 2014

My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was... More

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Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm so glad that you enjoyed your clean room and your fully equipped kitchen during your visit with us. As well, it's great to hear that you were pleased with our rates and our hospitable staff. I will be sure to share your kind... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 18, 2014

In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff during your stay. Still, I apologize that you were not satisfied with the overall condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure your... More

Winston Salem, North Carolina
2 reviews
5 of 5 stars Reviewed May 12, 2014

I do not understand why this extended stay at hanes mall in winston salem gets such a bad rap. i have stayed there several times as a home away from home, just to get away for personal leisure, the staff has been wondeful, my room has always been clean, i am left alone unless i need something which is what... More

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Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Rhonda - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

1 review
1 of 5 stars Reviewed April 8, 2014

The grounds are filthy (pet fescies) and the rooms aren't much better. The internet is slower than dial up and the staff is nonresponsive. The guest laundry is broken most of the time and when it works it's EXPENSIVE. They do not have any type of breakfast and no work out/exercise equipment (I knew that going in). I was hung... More

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Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Mike - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with our entire staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated.... More

Williamsburg, Virginia
1 review
1 of 5 stars Reviewed April 1, 2014

Let me sum up my stay here for you with the first complaint: I found potato chips in my bed sheets, right after they'd been changed. I hadn't eaten any potato chips. The breakfast: instant grits and oatmeal, packaged muffins, granola bars, and coffee or tea. No place to sit, you have to carry it all to your room, which... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback regarding our free grab-and-go breakfast and free Wi-Fi will help us in our efforts to continually... More

Hamlin, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2013 via mobile

my bf works in road construction so we stay at alot of different hotels. When I found out we were staying here I was excited because it had a kitchen and the ones back home are really nice. When we got there I wasn't excited anymore. I personally thought it was a dump the picture on the site didn't look... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that there was ant problem in your room. Please accept our apologies. To ensure that a situation like yours doesn't happen again, my team is checking each room thoroughly after treatment from our pest control vendor to ensure the bug issue is rectified.... More

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Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2*
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Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay

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