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Extended Stay America - Winston-Salem - Hanes Mall Blvd.

2.0 of 5
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1995 Hampton Inn Ct, Winston Salem, NC 27103
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Extended Stay America - Winston-Salem - Hanes Mall Blvd.
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Ranked #24 of 36 Hotels in Winston Salem
A recent review
4 of 5 stars reviewed 3 weeks ago
Bob B tucson az
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30 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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tucson az
Top Contributor
61 reviews 61 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

People had told me this hotel was a "dump." I cannot agree. My room was clean, comfortable, quiet and well-equipped. The staff were very helpful and courteous. My only complaint was that I was never able to get my kitchen pack as I was never there during the day. Not only would stay here again, but am in a few... More 

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Winston Salem, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

i had stayed here a few times previously, this time my house was being painted. i got a room with early check in exactly where i wanted to be. there are no loud noises or partying or anything like that. the staff is friendly but not nosy, which is great. best of all i left a library book upon checkout,... More 

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1 review
5 of 5 stars Reviewed November 19, 2014

The Manager Robbin Bennett was so nice to my son and i in a time of need. The hotel was so nice. You need to book here it's a great place.It's clean,safe and there's alot to do around the hotel. The room's are clean and nice and the staff is always asking if you need something. And the staff is... More 

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Greenville, South Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 27, 2014

We were in Winston Salem for a weekend wedding. Upon arrival, the staff was courteous- this is the nicest thing I can say about the hotel. Although the rooms looked clean, they felt dirty and smelled musty. We were shocked at the poor quality of furniture, flooring, kitchen equipment, & cabinetry. My guess is the rooms have not been upgraded/renovated... More 

Was this review helpful? Yes 3

Travelers are raving about these Winston Salem hotels

San Cristobal de las Casas, Mexico
Top Contributor
110 reviews 110 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 13, 2014

The motel was clean and well-equipped. I had a bit of strife, inspired by the manager -- none of the people mentioned in the previous comments -- who said that there was no place to leave my suitcase while I explored Winston-Salem. She was very curt and officious, but than an underling stepped in to say that there was a... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

After reading some of the reviews, I was very leery about staying here - but a conversation with the manager, Sophia, convinced me to give it a try, and I'm VERY glad I did. First, one of the nicest, most helpful hotel staffs I've ever encountered (and I've stayed at a lot of hotels, including a lot of very upscale... More 

Was this review helpful? Yes 1
Pune, India
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 2, 2014

I have stayed in many extended stay hotels. I would like to mention that the room here was the best. It was big, clean and worth of evry single penny. The hotel is not so good, but this room was. Staff was mostly friendly Nick, Lisa, Amy were very nice. Found few things worth mentioning. Breakfast was always incomplete, no... More 

Was this review helpful? Yes 1
Orange Park, Florida
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 27, 2014

The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Donna - We appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will look further into this matter and continue to maintain a safe environment for all of our guests. Thank you very much for providing us with your feedback.... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed May 27, 2014

My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm so glad that you enjoyed your clean room and your fully equipped kitchen during your visit with us. As well, it's great to hear that you were pleased with our rates and our hospitable staff. I will be sure to share your kind... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff during your stay. Still, I apologize that you were not satisfied with the overall condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure your... More 

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