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All 39 Winston Salem hotels

Extended Stay America - Winston-Salem - Hanes Mall Blvd.

2.0 of 5 Hotel   |   1995 Hampton Inn Ct, Winston Salem, NC 27103
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Ranked #33 of 39 hotels in Winston Salem
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23 people have reviewed this hotel

Traveler rating
    6
    0
    3
    7
    7
See reviews for
4
3
5
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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English first
Orange Park, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2014

The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Donna - We appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will look further into this matter and continue to maintain a safe environment for all of our guests. Thank you very much for providing us with your feedback.... More

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed May 27, 2014

My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm so glad that you enjoyed your clean room and your fully equipped kitchen during your visit with us. As well, it's great to hear that you were pleased with our rates and our hospitable staff. I will be sure to share your kind... More

1 review
1 of 5 stars Reviewed May 18, 2014

In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff during your stay. Still, I apologize that you were not satisfied with the overall condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure your... More

Winston Salem, North Carolina
2 reviews
5 of 5 stars Reviewed May 12, 2014

I do not understand why this extended stay at hanes mall in winston salem gets such a bad rap. i have stayed there several times as a home away from home, just to get away for personal leisure, the staff has been wondeful, my room has always been clean, i am left alone unless i need something which is what... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Rhonda - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

1 review
1 of 5 stars Reviewed April 8, 2014

The grounds are filthy (pet fescies) and the rooms aren't much better. The internet is slower than dial up and the staff is nonresponsive. The guest laundry is broken most of the time and when it works it's EXPENSIVE. They do not have any type of breakfast and no work out/exercise equipment (I knew that going in). I was hung... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Mike - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with our entire staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated.... More

Williamsburg, Virginia
1 review
1 of 5 stars Reviewed April 1, 2014

Let me sum up my stay here for you with the first complaint: I found potato chips in my bed sheets, right after they'd been changed. I hadn't eaten any potato chips. The breakfast: instant grits and oatmeal, packaged muffins, granola bars, and coffee or tea. No place to sit, you have to carry it all to your room, which... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback regarding our free grab-and-go breakfast and free Wi-Fi will help us in our efforts to continually... More

Hamlin, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2013 via mobile

my bf works in road construction so we stay at alot of different hotels. When I found out we were staying here I was excited because it had a kitchen and the ones back home are really nice. When we got there I wasn't excited anymore. I personally thought it was a dump the picture on the site didn't look... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that there was ant problem in your room. Please accept our apologies. To ensure that a situation like yours doesn't happen again, my team is checking each room thoroughly after treatment from our pest control vendor to ensure the bug issue is rectified.... More

Winston Salem, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2013 via mobile

I agree with UtahMarty. Staff was pleasant until I went back to the office after entering my room and showed them pictures I had just taken on my phone of the nasty carpet, the hair and spots all on the sheets, the peeling of the walls and floor in the bathroom, the unwiped counters in the kitchenette. But to top... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that your room was not up to par with our hotel standards. Please accept our apologies. To ensure that a situation like yours doesn't happen again; my team will ensure that each room is inspected again before being assigned to a guest. I... More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 27, 2013

The customer service was excellent! Friendly and helpful front desk staff. The room was clean, comfortable and quiet. Great deal for the money. Good location, close to the mall and several nice restaurants, however having a kitchen and full size fridge made it easy to eat in as well. Free WiFi was a bonus! The room was big and it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had such a great experience during your stay and that you found the room to be clean, comfortable and quiet. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More

Columbia, South Carolina
1 review
5 of 5 stars Reviewed March 29, 2013

Extended Stay America in Winston Salem, NC is an outstanding value for the money. It is all one needs for a comfortable, relaxing and economical stay. The staff are very helpful and friendly. The free breakfast and coffee is simple and plain, but very good. The coffee is very good.

Was this review helpful? Yes
WSH0370, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

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Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2*
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Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
111

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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