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All 39 Winston Salem hotels

Extended Stay America - Winston-Salem - Hanes Mall Blvd.

2.0 of 5 Hotel   |   1995 Hampton Inn Ct, Winston Salem, NC 27103
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Ranked #32 of 39 hotels in Winston Salem
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19 people have reviewed this hotel

Traveler rating
    4
    0
    3
    7
    5
See reviews for
4
2
3
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago

The grounds are filthy (pet fescies) and the rooms aren't much better. The internet is slower than dial up and the staff is nonresponsive. The guest laundry is broken most of the time and when it works it's EXPENSIVE. They do not have any type of breakfast and no work out/exercise equipment (I knew that going in). I was hung... More

Was this review helpful? Yes
Williamsburg, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

Let me sum up my stay here for you with the first complaint: I found potato chips in my bed sheets, right after they'd been changed. I hadn't eaten any potato chips. The breakfast: instant grits and oatmeal, packaged muffins, granola bars, and coffee or tea. No place to sit, you have to carry it all to your room, which... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback regarding our free grab-and-go breakfast and free Wi-Fi will help us in our efforts to continually... More

Hamlin, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2013 via mobile

my bf works in road construction so we stay at alot of different hotels. When I found out we were staying here I was excited because it had a kitchen and the ones back home are really nice. When we got there I wasn't excited anymore. I personally thought it was a dump the picture on the site didn't look... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that there was ant problem in your room. Please accept our apologies. To ensure that a situation like yours doesn't happen again, my team is checking each room thoroughly after treatment from our pest control vendor to ensure the bug issue is rectified.... More

Winston Salem, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2013 via mobile

I agree with UtahMarty. Staff was pleasant until I went back to the office after entering my room and showed them pictures I had just taken on my phone of the nasty carpet, the hair and spots all on the sheets, the peeling of the walls and floor in the bathroom, the unwiped counters in the kitchenette. But to top... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that your room was not up to par with our hotel standards. Please accept our apologies. To ensure that a situation like yours doesn't happen again; my team will ensure that each room is inspected again before being assigned to a guest. I... More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 27, 2013

The customer service was excellent! Friendly and helpful front desk staff. The room was clean, comfortable and quiet. Great deal for the money. Good location, close to the mall and several nice restaurants, however having a kitchen and full size fridge made it easy to eat in as well. Free WiFi was a bonus! The room was big and it... More

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Manager_11525, General Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had such a great experience during your stay and that you found the room to be clean, comfortable and quiet. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More

Columbia, South Carolina
1 review
5 of 5 stars Reviewed March 29, 2013

Extended Stay America in Winston Salem, NC is an outstanding value for the money. It is all one needs for a comfortable, relaxing and economical stay. The staff are very helpful and friendly. The free breakfast and coffee is simple and plain, but very good. The coffee is very good.

Was this review helpful? Yes
WSH0370, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Wilkesboro, North Carolina
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 23, 2013

The location was very convenient to shopping at Hanes Mall and nearby stores. And there are some excellent restaurants close by as well which almost made up for the room. Not that it was that bad, just disappointing. I expected a bigger room for some reason, but it did have a kitchenette area for cooking or heating leftovers plus a... More

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WSH0370, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I would like to personally thank you for taking the time to write a review about your experience here at our property. Our hotel is totally committed to the satisfaction of every guest that walks through our doors, which is why we value the honest feedback from our guests. We strive to provide a “home away from home” experience for... More

Los Angeles
Top Contributor
68 reviews 68 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 7, 2012

I really liked the service given to me here at the extended stay. Lisa, especially, is very nice and will make sure your stay is enjoyable. I was able to sleep well, and the TV is better than expected, although the channel lineup isn't that great. The kitchenette is everything you need when you need to stay here for quite... More

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Jamie B, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. In response to your comments... More

Park City, Utah
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed July 9, 2012

I was booked here by my company and ended up paying the difference out of pocket to stay somewhere (actually anywhere) else. I can't fault the dirty room since lack of maid service is part of the ESA concept but this place was literally falling apart. Stairwells roped off with caution tape, vending machines that had been attacked with chisels,... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

I recently received a copy of your review of the Extended Stay America Winston-Salem - Hanes Mall Blvd.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is... More

Abingdon, Maryland
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 23, 2012

I checked in today. Our normal place was booked. So far I have removed 3 bugs. One was on the stained curtains (spider), one was flying over my head (mosquito) when I laid on the bed, and one (beatle looking) from the conforter. The carpets are horribly stained and there are cobwebs in the lampshades. In order to give my... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review

Thank you for taking the time to make us aware of your experience at Extended Stay America Winston-Salem - Hanes Mall Blvd.. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest... More

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Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay
Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #32 of 39 hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2*
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