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Comfort Suites Winston Salem/ Hanes Mall

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200 Capitol Lodging Court, Winston Salem, NC 27103
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Comfort Suites Winston Salem\/ Hanes Mall
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112 Reviews from our TripAdvisor Community

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Traveler rating
    49
    38
    13
    5
    7
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45
22
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
See the most recent reviews
Lenoir City, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 17, 2012

Ive stayed several times the last few months at this hotel. The staff does a good job. The rooms are clean. Breakfast is just okay. No hot items, except waffles that you can make. The internet service is JUST AWEFUL. Ive not been able to keep a signal long enough to do anything. I dont know what people there on... More 

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our internet was upgraded several months ago and seems to have corrected any previous issues guest encountered. Also in May 2013 we started offering a hot breakfast. More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

Stayed here for two nights in mid-Aug, 2012. Got a really good rate using AAA membership. Room was very nice, clean and quiet at night. Nice outdoor pool, great (free) breakfast and courteous folks at the desk. Wifi signal was a little weak in the 2nd floor room. Would definitely return.

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We do accept AAA for individuals that are active AAA members. Please advise hotel staff at time of booking that you are an AAA member. Also have card present at check in. Please inquire with the hotel for other discounts and promotions that are available. More 

Greenville, SC
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed August 17, 2012

I stayed at this property Sunday August 12th through Wednesday August 15th. I arrived Sunday evening around 8:30. The hotel is convenient to the highway, and to numerous restaurants and retail options. The parking lot was well lit and felt safe. A family seemed to be enjoying the swimming pool. Check in took less than a minute. My room was... More 

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Additional to everything that was said we offer a guest reception Monday-Wednesday evenings 5:30-6:30, dry cleaning services, meeting space, and a hot breakfast Monday-Friday 6am-9am and Saturday-Sunday 7am-10am. More 

Lynchburg, Virginia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 9, 2012

The room was very spacious and clean. The breakfast was sufficient but nothing incredible.

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our rooms average 384 sqft. This is 84 sqft more than a standard hotel room. More 

Matthews
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 1, 2012

Stayed at Comfort Suites Winston-Salem June 28-July 1 for a convention. Front desk person was very cordial and recommended places to eat and shop. Room was on the fifth floor and was equipped with two queen beds, a microwave and mini fridge. The room was clean and inviting. Although some reviews mentioned highway noises, we did not find this to... More 

Was this review helpful? Yes 1
Management response:

Thank you for choosing Comfort Suites Hanes Mall while attending your convention in Winston Salem. I am glad you enjoyed the room. The rooms are currently being renovated with new carpet, furniture, flat screen televisions, and granite vanities. Once rooms have been completed we plan to make some changes to our lobby and breakfast area. I hope to see you... More 

Michigan
Level Contributor
137 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed May 22, 2012

We stopped here to stay overnight on our way to North Myrtle Beach, SC. We had a wonderful stay. We called ahead from the highway to reserve a room and we were pleasantly surprised when we pulled up to the hotel. It was a very nice hotel. Our room was clean and had enough room for us. The pool outside... More 

Was this review helpful? Yes 1
angib242, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our team is so glad you discovered us! Winston Salem is a great stopping point for travelers heading to the beach from the North or West. I welcome you back to see our new look. I anticipate that our rooms will be completely remodeled within the next couple of weeks. This includes carpet, furniture, and new flat screen televisions. More 

pgw4
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 19, 2012

We stayed in the Comfort Suites last weekend. Returning from dinner on Saturday night we were dismayed to find the two suites across from us filled to the brim with college-age party goers. Of course they spilled into the hallway. I do have to say that the kids tried to contain the noise. Since our bedroom was separated by a... More 

Was this review helpful? Yes 1
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel has a no party policy in place to prevent excessive noise issues from occurring. Unfortunately there are times that individuals do not abide by our rules. These particular guests have been banned from the property. I am sorry for the inconvenience and appreciate your understanding. More 

Fayetteville, North Carolina
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 18, 2012

Stayed over weekend in newly refurbished room on top 5th floor facing back of hotel. No problem with noise from highway. Room was very clean with new desk, table and sofabed. Could hear voices of people walking in hallway but not from adjacent rooms. Beds were comfortable. Non-smoking so very fresh smelling throughout the hotel. Front desk check-in lady was... More 

Was this review helpful? Yes
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am so glad you like our new look. We hope to have all the rooms completed in the next few months. The lobby area will follow. More 

Westchester, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 9, 2012

Our son is a senior at Wake Forest, and we've stayed at this property every time we've visited. It's a rarity in the area-- all rooms are non-smoking, and there is a no pet policy. For a family with allergies this is truly a godsend and we're so glad that we were able to book rooms for graduation weekend in... More 

Was this review helpful? Yes
Myrtle Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 17, 2012

We stayed at the hotel for the weekend and found the room with the fireplace to be terrific! The hotel was very clean and the staff was one of the best I have encoutered. We interacted the most with Maria and she was very accomodating and pleasant. We were given a gift card to a local restaurant good for a... More 

Was this review helpful? Yes 2
angib242, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for the glowing review. I feel like best stay ever is hard to live up too. We have a wonderful staff that truly enjoy what they do and it shows. We welcome you back anytime. More 

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