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Comfort Suites Winston Salem/ Hanes Mall

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200 Capitol Lodging Court, Winston Salem, NC 27103
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Comfort Suites Winston Salem/ Hanes Mall
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Comfort Suites Winston Salem/ Hanes Mall
Comfort Suites Winston Salem/ Hanes Mall
Comfort Suites Winston Salem/ Hanes Mall
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107 Reviews from our TripAdvisor Community

Traveler rating
    48
    35
    12
    5
    7
See reviews for
42
21
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
See the most recent reviews
Macomb, Michigan
Top Contributor
110 reviews 110 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 22, 2012

We stopped here to stay overnight on our way to North Myrtle Beach, SC. We had a wonderful stay. We called ahead from the highway to reserve a room and we were pleasantly surprised when we pulled up to the hotel. It was a very nice hotel. Our room was clean and had enough room for us. The pool outside... More 

Was this review helpful? Yes 1
angib242, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our team is so glad you discovered us! Winston Salem is a great stopping point for travelers heading to the beach from the North or West. I welcome you back to see our new look. I anticipate that our rooms will be completely remodeled within the next couple of weeks. This includes carpet, furniture, and new flat screen televisions. More 

pgw4
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 19, 2012

We stayed in the Comfort Suites last weekend. Returning from dinner on Saturday night we were dismayed to find the two suites across from us filled to the brim with college-age party goers. Of course they spilled into the hallway. I do have to say that the kids tried to contain the noise. Since our bedroom was separated by a... More 

Was this review helpful? Yes 1
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel has a no party policy in place to prevent excessive noise issues from occurring. Unfortunately there are times that individuals do not abide by our rules. These particular guests have been banned from the property. I am sorry for the inconvenience and appreciate your understanding. More 

Fayetteville, North Carolina
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2012

Stayed over weekend in newly refurbished room on top 5th floor facing back of hotel. No problem with noise from highway. Room was very clean with new desk, table and sofabed. Could hear voices of people walking in hallway but not from adjacent rooms. Beds were comfortable. Non-smoking so very fresh smelling throughout the hotel. Front desk check-in lady was... More 

Was this review helpful? Yes
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am so glad you like our new look. We hope to have all the rooms completed in the next few months. The lobby area will follow. More 

Westchester, NY
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2012

Our son is a senior at Wake Forest, and we've stayed at this property every time we've visited. It's a rarity in the area-- all rooms are non-smoking, and there is a no pet policy. For a family with allergies this is truly a godsend and we're so glad that we were able to book rooms for graduation weekend in... More 

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Myrtle Beach, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2012

We stayed at the hotel for the weekend and found the room with the fireplace to be terrific! The hotel was very clean and the staff was one of the best I have encoutered. We interacted the most with Maria and she was very accomodating and pleasant. We were given a gift card to a local restaurant good for a... More 

Was this review helpful? Yes 2
angib242, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for the glowing review. I feel like best stay ever is hard to live up too. We have a wonderful staff that truly enjoy what they do and it shows. We welcome you back anytime. More 

charlotte
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 15, 2012

In Winston Salem for a work training that was being held at the Comfort Suites. The front desk staff was extremely accomodating and their dedication to their jobs is rare. The front desk employees wore so many hats I hope they are making the salaries of three people! Maria was on the evening shift at the front desk. Maria went... More 

Was this review helpful? Yes 2
Winston Salem, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2012

We stayed here the weekend of Jan. 15th 2012. Maria booked our reservation and was there to welcome us upon our arrival. The location is perfectly placed, safely nestled off the road. The entryway is very warm and welcoming, much prettier than I anticipated. Maria greeted us with a warm smile and welcome. She remembered speaking with us on the... More 

Was this review helpful? Yes 2
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Some restaurants and area attractions offer discount coupons which are available at our front desk. Please inquire with the hotel to see what area discount coupons are available. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 7, 2012

Secluded, quiet and friendly but only one step away from busy Hanes Mall, interstate access and any restaurant of you could imagine. Maria was extremely helpful as well as the entire staff. Would definitely recommend this hotel.

Was this review helpful? Yes 3
angib242, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Hotel has a great location near Hanes Mall right off I-40. Within minutes of over 300 retailers and 100 restaurants. Central to everything the city of Winston Salem has to offer for visiting guests. Thank you for allowing Comfort Suites Hanes Mall to be a part of your recent trip. More 

Asheville, North Carolina
Top Contributor
161 reviews 161 reviews
5 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed November 14, 2011

I took the advise of the last reviewer and requested a 5th floor facing front of hotel room when I booked. They made sure we had it and the room was very quiet. From the time we checked in to the time we left, the service was great. Hotel and room very clean. The breakfast, for a quick type breakfast,... More 

Was this review helpful? Yes 2
Raleigh
Top Contributor
95 reviews 95 reviews
44 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 10, 2011

The staff at this location is great! The Sleep experience was just Ok. I would have higher things to say about this if my room had been facing the front of the building, and on the top floor. Between some elephant walking in the room above me from 2AM to 5AM, and the Interstate noise, my quality of sleep was... More 

Was this review helpful? Yes 3
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