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All 36 Winston Salem hotels

Comfort Suites Winston Salem/ Hanes Mall

2.5 of 5 Hotel   |   200 Capitol Lodging Court, Winston Salem, NC 27103
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Ranked #15 of 36 Hotels in Winston Salem
A recent review
5 of 5 stars Reviewed June 20, 2014
Marcus F
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98 reviews from our community

Traveler rating
    45
    32
    9
    5
    7
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39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2014

The location was fantastic... It was close to many eateries and shopping. The hotel itself was very clean, the staff was great, and breakfast was excellent. I would definitely use this hotel again anytime I am in the Winston Salem area for business or pleasure.

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

A hot breakfast is offered daily. Monday-Friday from 6am-9am and Saturday and Sunday 7am-10am. The hotel offers grab bags at the front desk for early risers. More

Cartersville, Georgia
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 1, 2014

Just returned from a wonderful two night stay at this Hanes Mall Comfort Suites. Wow, what a beautiful hotel and the room was clean, modern and excellent. The staff was friendly and one of the ladies was kind enough to snap a photo of my husband, myself, brother and sister in law in the lobby. The breakfast was the usual... More

Was this review helpful? Yes
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing Comfort Suites Hanes Mall for your recent stay in Winston Salem. The hotel offers a variety of hotel discounts with qualifying membership verification or identification, such as AAA, AARP, Military, Senior, and more. More

Daytona Beach, Florida, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2014

The staff was courteous, the room was clean. We had a fridge and microwave. There was coffee and creamer downstairs throughout the day. In the morning regular breakfast (including eggs and bacon, yogurt and waffles) was offered. I would stay at the Comfort Inn again. It was a great value

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Just to clarify we are the Comfort Suites, located at 200 Capitol Lodging Court, Winston Salem, North Carolina 27103. Comfort Inn, also a Choice property, is located across town. Please come back and see us again soon. More

Ooltewah, Tennessee
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2014

The room was upscale, and very clean bathroom was updated and large bed was nice and soft the tv worked great as well as internet, area was clean and close to a mall. Service from front desk was courteous and prompt, overall a great stay for a good price !

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MicrotelWS, Guest Relations Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We do our best to offer competitive prices and offer a value to our guests. I am pleased you were happy with your accommodations and hope you come back next time you are in Winston Salem. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2014

We were traveling home from Florida taking the long way home. Wanted to see some sights along the East Coast, we had just come from the Outer Banks and stopping to see Duke University. This Hotel is a must place to stay!! We were greeted by a young women at the front desk who did everything to make out stay... More

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for the wonderful review. It is true that our entrance can kind of sneak up on you. Often we use Outback Steakhouse as the landmark, as we share a parking lot with them and they have better visibility from the road. The guest reception is offered Monday-Wednesday from 5:30-6:30 glad to hear you were able to take advantage... More

Aiken, SC
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 18, 2014

This is the worst hotel my wife and I have stayed at in as long as we can remember. We travel 7-12 weekends a year and have never had the number of problems this property had. Pipes made noises all night. Closet door fell from track upon initial use. Dresser drawers would not close. First room assigned smelled like a... More

Was this review helpful? Yes 4
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Wow I would have to agree that you did have the room from hell. We take measure to ensure guest do not have issues like these. I am sorry that during one stay you encountered so many situations. I assure you your experience is not the norm and hope that you would give us another chance to prove it. More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2014 via mobile

Family night stay over for a dance competition, and the comfort had just what we needed. $80 room had two great beds, eight nice pillows and a pullout couch. Whole place was really clean. Far enough from I-40 to miss the road noise, but still as easy to get back on highway as you could hope for...near the big mall... More

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MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am glad to hear you enjoyed our new bedding package, which includes firm and soft pillows, crisp linen and triple sheeting. We hope to have our online photos updated soon! Please come back and see us. More

Kernersville, North Carolina
1 review
5 of 5 stars Reviewed March 25, 2014

We stayed here because I had a medical appointment the following morning and feared that icy roads would hinder travel from home. Service was warm and welcoming, and we slept well on comfortable beds. Hallways were quiet. Many restaurants nearby for supper, the breakfast was excellent, and coffee was available around the clock. Would recommend.

Was this review helpful? Yes
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel is located less than 1/2 a mile to Novant Health Forsyth Medical Center and 3.8 miles to Wake Forest Baptist Medical Center. I hope your procedure went well and I am glad to hear that our location to the facility helped during bad winter weather. More

Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 25, 2014

The staff was pleasant and accommodating, room was nice and clean, BUT the breakfast was little more than what you could get at a gas station, and the building literally "shakes" when people walk on the floors above your room! We had several "teams" staying in the rooms around and above us and it was like an earthquake all night... More

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our breakfast is a standard hot breakfast for a hotel, including assorted cereals, pastries, instant oatmeal and grits, make your own waffle station, yogurt, hard boiled eggs, whole fruit, and eggs and bacon or sausage biscuits. Juice, milk, and coffee. These items are complimentary for registered guests from 6am-9am Monday- Friday and 7am-10am Saturday and Sunday. If you wish for... More

Wesley Hills NY
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2014

Stayed here for 1 week awaiting the birth of our grandson, and the Hospital was right up the road . The place was cleaned daily and any problems fixed ASAP. Had a problem with the in room Microwave did not work. It was changed the next morning along with a lose fitting in the bathroom sink as well. Maintenance Man... More

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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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