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Comfort Suites Winston Salem/ Hanes Mall

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200 Capitol Lodging Court, Winston Salem, NC 27103
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1 room 1 guest
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Comfort Suites Winston Salem\/ Hanes Mall
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112 Reviews from our TripAdvisor Community

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Traveler rating
    49
    38
    13
    5
    7
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45
22
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
See the most recent reviews
Winston-Salem, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 24, 2015

Frequenter of the Choice Hotels brand - Stayed for 2weeks Hotel is very nice overall, just a few things to be aware of: The workout room is only 3 treadmills and nothing else (seems very lackluster for other hotels I've stayed in.) It is a common Trucker/Industrial worker stop so you'll have that occasional noise of 18wheelers and utility vehicles.... More 

Was this review helpful? Yes 6
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for your insightful feedback. I do want to share that though our workout room is small we do also have a contract with a 24 hour full service gym across the street. This is a complimentary amenity for our guest; however you must visit our front desk to obtain a guest pass. I was not aware of the... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2015 via mobile

Stayed in the jacuzzi suite. Older hotel but room was set up nice. King bed with a fireplace between the jacuzzi and bed. Breakfast was good. Few more options then the normal hotel breakfast but not a full service breakfast. The hotel does honor veterans which is a plus for me. My biggest complaint was the air conditioning unit made... More 

Was this review helpful? Yes 1
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I appreciate your feedback and wish you had shared your feedback with our staff during your stay so that the issue could have been addressed sooner. In some cases issues do require us to move a guest do to the severity of the repair, but often repairs can be made quickly without disruption. I hope you all will come back... More 

Paducah, Kentucky
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 28, 2014

We discovered this hotel at Christmas last year and loved it. Back then, we couldn't comment on the free breakfast because we didn't partake, but this year we found it to be a great value. The food is as good as any other complimentary breakfasts we've ever had. Once again everything was clean, well-serviced, and the location is so quiet.... More 

Was this review helpful? Yes 1
rush,ky
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed for one night...wanted 2 rooms close but they could not do so, even though very few rooms were rented. It was clean, but dated. The tubs would not drain, thankfully we had 2 bathrooms in the suite. The rooms open up to the outside...my bad for not checking on that. I was traveling with 2 other females...

Was this review helpful? Yes 1
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 28, 2014

We stayed during thanksgiving week and the staff was very nice. The room was very clean, our only complaint was our toilet stopped up and had to get a plunger. Breakfast was okay, the baccon was burnt. Would come back due to how close the mall was.

Was this review helpful? Yes
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing Comfort Suites Hanes Mall for your holiday stay. We look forward to seeing you again in the future. More 

Hillsville, Virginia, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2014

Had an early morning medical procedure in Winston and this hotel was close. Made my reservation on line sight unseen as it was close to my appt site. Wow. Desk clerk was friendly and helpful. Made sure I got the best rate I was eligible for and gave a good rundown on the facilities. Upon arrival at our room we... More 

Was this review helpful? Yes
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please be mindful that our prices fluctuate with increased demand and we only have a handful of Jacuzzi suites on property. It is recommended to book as soon as possible to secure the lowest rates and guarantee availability for the desired room. More 

Hamilton, Canada
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed October 21, 2014

Great location close to shopping and restaurants. The continental breakfast was very good, nice selection of hot and cold items, very clean area to serve and eat breakfast. A little pricey but well worth it. It was only a 10 minute drive to old Salem.

Was this review helpful? Yes 1
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing us for your recent stay in Winston Sale. Prices fluctuate through out the year with seasonal demand. If coming to the area try to avoid citywide event times when rates are at a peak. I hope you enjoyed your visit to Old Salem and hope to see you again in the future. More 

Pinehurst, North Carolina
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 21, 2014

I stayed here for a weekend debate tournament at Wake Forest and found the location of the hotel convenient for travel to and from the school. I was disappointed, however, that upon my late arrival and again early in the morning, I could never get the water hot in the whirlpool/shower that was highlighted in my room. I was very... More 

Was this review helpful? Yes 5
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please call the hotel with more details as I am not aware of any issues with our hot water. Also the hotel has two exits and there are two ways to enter Hanes Mall so I am looking for additional information regarding your parking/driving experience. We rely on guest feedback both positive and negative to enhance future guest experience. I... More 

New Bern, North Carolina
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 22, 2014

Spent the weekend in a suite with two queen beds. Without exception, everyone on staff was welcoming and accommodating. The room was in perfect shape, beds were comfy, wifi worked well and most importantly...it was very clean. Nice breakfast that offered a little more than the average hotel. I will be back.

Was this review helpful? Yes 3
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We are pleased to hear that you enjoyed the double queen suite. We welcome you back next time you are in Winston Salem. More 

Winston-Salem, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 28, 2014

My fiance stayed in the jacuzzi suite for his birthday. The hotel was clean and everything worked very well. Only thing is that some of the staff was not very helpful. On my first night here I called the front desk to extend my stay for another night. But he had no idea what he was doing on the computer... More 

Was this review helpful? Yes 3
comfortsuitesws, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing to celebrate your fiancée's birthday with us. I appreciate you sharing your disappointment with our staff, as we use these as training tools for them. Please come back soon! More 

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