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Comfort Suites Winston Salem/ Hanes Mall

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200 Capitol Lodging Court, Winston Salem, NC 27103
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Comfort Suites Winston Salem/ Hanes Mall
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Comfort Suites Winston Salem/ Hanes Mall
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109 Reviews from our TripAdvisor Community

Traveler rating
    49
    36
    12
    5
    7
See reviews for
42
22
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
See the most recent reviews
rush,ky
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed for one night...wanted 2 rooms close but they could not do so, even though very few rooms were rented. It was clean, but dated. The tubs would not drain, thankfully we had 2 bathrooms in the suite. The rooms open up to the outside...my bad for not checking on that. I was traveling with 2 other females...

Was this review helpful? Yes 1
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 28, 2014

We stayed during thanksgiving week and the staff was very nice. The room was very clean, our only complaint was our toilet stopped up and had to get a plunger. Breakfast was okay, the baccon was burnt. Would come back due to how close the mall was.

Was this review helpful? Yes
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing Comfort Suites Hanes Mall for your holiday stay. We look forward to seeing you again in the future. More 

Hillsville, Virginia, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2014

Had an early morning medical procedure in Winston and this hotel was close. Made my reservation on line sight unseen as it was close to my appt site. Wow. Desk clerk was friendly and helpful. Made sure I got the best rate I was eligible for and gave a good rundown on the facilities. Upon arrival at our room we... More 

Was this review helpful? Yes
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please be mindful that our prices fluctuate with increased demand and we only have a handful of Jacuzzi suites on property. It is recommended to book as soon as possible to secure the lowest rates and guarantee availability for the desired room. More 

Hamilton, Canada
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed October 21, 2014

Great location close to shopping and restaurants. The continental breakfast was very good, nice selection of hot and cold items, very clean area to serve and eat breakfast. A little pricey but well worth it. It was only a 10 minute drive to old Salem.

Was this review helpful? Yes 1
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing us for your recent stay in Winston Sale. Prices fluctuate through out the year with seasonal demand. If coming to the area try to avoid citywide event times when rates are at a peak. I hope you enjoyed your visit to Old Salem and hope to see you again in the future. More 

Pinehurst, North Carolina
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 21, 2014

I stayed here for a weekend debate tournament at Wake Forest and found the location of the hotel convenient for travel to and from the school. I was disappointed, however, that upon my late arrival and again early in the morning, I could never get the water hot in the whirlpool/shower that was highlighted in my room. I was very... More 

Was this review helpful? Yes 4
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please call the hotel with more details as I am not aware of any issues with our hot water. Also the hotel has two exits and there are two ways to enter Hanes Mall so I am looking for additional information regarding your parking/driving experience. We rely on guest feedback both positive and negative to enhance future guest experience. I... More 

New Bern, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 22, 2014

Spent the weekend in a suite with two queen beds. Without exception, everyone on staff was welcoming and accommodating. The room was in perfect shape, beds were comfy, wifi worked well and most importantly...it was very clean. Nice breakfast that offered a little more than the average hotel. I will be back.

Was this review helpful? Yes 3
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We are pleased to hear that you enjoyed the double queen suite. We welcome you back next time you are in Winston Salem. More 

Winston-Salem, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 28, 2014

My fiance stayed in the jacuzzi suite for his birthday. The hotel was clean and everything worked very well. Only thing is that some of the staff was not very helpful. On my first night here I called the front desk to extend my stay for another night. But he had no idea what he was doing on the computer... More 

Was this review helpful? Yes 3
comfortsuitesws, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing to celebrate your fiancée's birthday with us. I appreciate you sharing your disappointment with our staff, as we use these as training tools for them. Please come back soon! More 

Mayaguez, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 24, 2014 via mobile

Great location next to Malls and restaurants, and short easy drive to downtown. Rooms are clean and spacious. There were some noise issues with the room just on top of mine. Also the internet connection was awfull, to the point that i wasn't able to connect most of the time. Other than that ok.

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am sorry about the internet connection was failing during your stay. The access points have been reset and it seems to be working perfectly now. More 

Atlanta
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed here for 3 nights and really enjoyed our stay. The property is in a a great location, right off interstate and close to a mall and tons of restaurants....several within walking distance. Rooms were very spacious and beds were quite comfy. Loved the Keurig coffee pot...what a bonus. We did end up moving to 5th floor after our... More 

Was this review helpful? Yes 2
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Walking distance to Nacho Daddy's, Bad Daddy's Burger, Burger King, Chuck E Cheese, Carolina Ale House, Subway, Starbucks, and many more. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2014

We really enjoyed our overnight stay here! It is a little difficult to locate because it is behind another motel, but it was worth the trouble. The staff was friendly, room was clean and modern and it was at a very convenient location. We enjoyed the guest social with draft beer and wine, too! Would stay again if in the... More 

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Guest reception is held Monday, Tuesday, and Wednesday evenings only. We are glad you enjoyed it. Please come again soon. More 

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