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All 39 Winston Salem hotels

Comfort Suites Winston Salem/ Hanes Mall

2.5 of 5 Hotel   |   200 Capitol Lodging Court, Winston Salem, NC 27103
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Ranked #15 of 39 Hotels in Winston Salem
A recent review
4 of 5 stars reviewed 3 weeks ago
Angela Marie L Winston-Salem, North Carolina, United States
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94 reviews from our community

Traveler rating
    43
    31
    9
    4
    7
See reviews for
38
18
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Winston-Salem, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My fiance stayed in the jacuzzi suite for his birthday. The hotel was clean and everything worked very well. Only thing is that some of the staff was not very helpful. On my first night here I called the front desk to extend my stay for another night. But he had no idea what he was doing on the computer... More

Was this review helpful? Yes 1
comfortsuitesws, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing to celebrate your fiancée's birthday with us. I appreciate you sharing your disappointment with our staff, as we use these as training tools for them. Please come back soon! More

Mayaguez, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Great location next to Malls and restaurants, and short easy drive to downtown. Rooms are clean and spacious. There were some noise issues with the room just on top of mine. Also the internet connection was awfull, to the point that i wasn't able to connect most of the time. Other than that ok.

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am sorry about the internet connection was failing during your stay. The access points have been reset and it seems to be working perfectly now. More

Atlanta
Top Contributor
74 reviews 74 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed here for 3 nights and really enjoyed our stay. The property is in a a great location, right off interstate and close to a mall and tons of restaurants....several within walking distance. Rooms were very spacious and beds were quite comfy. Loved the Keurig coffee pot...what a bonus. We did end up moving to 5th floor after our... More

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Walking distance to Nacho Daddy's, Bad Daddy's Burger, Burger King, Chuck E Cheese, Carolina Ale House, Subway, Starbucks, and many more. More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

We really enjoyed our overnight stay here! It is a little difficult to locate because it is behind another motel, but it was worth the trouble. The staff was friendly, room was clean and modern and it was at a very convenient location. We enjoyed the guest social with draft beer and wine, too! Would stay again if in the... More

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Guest reception is held Monday, Tuesday, and Wednesday evenings only. We are glad you enjoyed it. Please come again soon. More

High Point, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

BEWARE CONVERSATIONS YOU HAVE WITH FRONT DESK STAFF OVER THE PHONE. OUR RESERVATION WAS CHANGED TO ANOTHER NIGHT WITHOUT OUR REQUESTING IT OR BEING AWARE OF THE CHANGE. We read the great reviews for this hotel and made a reservation using reward points on Thursday, June 26th for Saturday night, June 28th. We received a confirmation email from Choice Hotels... More

Was this review helpful? Yes 1
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am sorry about the misunderstanding that occurred with your reservation. To avoid confusion I always recommend having a confirmation resent after a call is placed. This way if an agent has misunderstood it can be caught sooner rather than later and corrected if needed. If not then you have a clean copy of your confirmation for your travel. More

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed June 20, 2014 via mobile

Nothing but great things to say about this hotel. Great staff, clean modern rooms, awesome pool and very safe area. Was there for a tennis tournament with friends and all had wonderful things to say the hotel. Will return for sure.

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel is a short distance to all Winston Salem tennis facilities. Please contact the hotel direct for tournament rates. More

1 review
5 of 5 stars Reviewed June 20, 2014

The location was fantastic... It was close to many eateries and shopping. The hotel itself was very clean, the staff was great, and breakfast was excellent. I would definitely use this hotel again anytime I am in the Winston Salem area for business or pleasure.

Was this review helpful? Yes
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

A hot breakfast is offered daily. Monday-Friday from 6am-9am and Saturday and Sunday 7am-10am. The hotel offers grab bags at the front desk for early risers. More

Cartersville, Georgia
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 1, 2014

Just returned from a wonderful two night stay at this Hanes Mall Comfort Suites. Wow, what a beautiful hotel and the room was clean, modern and excellent. The staff was friendly and one of the ladies was kind enough to snap a photo of my husband, myself, brother and sister in law in the lobby. The breakfast was the usual... More

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing Comfort Suites Hanes Mall for your recent stay in Winston Salem. The hotel offers a variety of hotel discounts with qualifying membership verification or identification, such as AAA, AARP, Military, Senior, and more. More

Daytona Beach, Florida, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2014

The staff was courteous, the room was clean. We had a fridge and microwave. There was coffee and creamer downstairs throughout the day. In the morning regular breakfast (including eggs and bacon, yogurt and waffles) was offered. I would stay at the Comfort Inn again. It was a great value

Was this review helpful? Yes
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Just to clarify we are the Comfort Suites, located at 200 Capitol Lodging Court, Winston Salem, North Carolina 27103. Comfort Inn, also a Choice property, is located across town. Please come back and see us again soon. More

Ooltewah, Tennessee
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2014

The room was upscale, and very clean bathroom was updated and large bed was nice and soft the tv worked great as well as internet, area was clean and close to a mall. Service from front desk was courteous and prompt, overall a great stay for a good price !

Was this review helpful? Yes 1
MicrotelWS, Guest Relations Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We do our best to offer competitive prices and offer a value to our guests. I am pleased you were happy with your accommodations and hope you come back next time you are in Winston Salem. More

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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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