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All 39 Winston Salem hotels

Comfort Suites Winston Salem/ Hanes Mall

2.5 of 5 Hotel   |   200 Capitol Lodging Court, Winston Salem, NC 27103
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Ranked #12 of 39 hotels in Winston Salem
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83 people have reviewed this hotel

Traveler rating
    38
    27
    8
    4
    6
See reviews for
33
16
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Aiken, SC
2 reviews
2 of 5 stars Reviewed yesterday NEW

This is the worst hotel my wife and I have stayed at in as long as we can remember. We travel 7-12 weekends a year and have never had the number of problems this property had. Pipes made noises all night. Closet door fell from track upon initial use. Dresser drawers would not close. First room assigned smelled like a... More

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Family night stay over for a dance competition, and the comfort had just what we needed. $80 room had two great beds, eight nice pillows and a pullout couch. Whole place was really clean. Far enough from I-40 to miss the road noise, but still as easy to get back on highway as you could hope for...near the big mall... More

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MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am glad to hear you enjoyed our new bedding package, which includes firm and soft pillows, crisp linen and triple sheeting. We hope to have our online photos updated soon! Please come back and see us. More

Kernersville, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here because I had a medical appointment the following morning and feared that icy roads would hinder travel from home. Service was warm and welcoming, and we slept well on comfortable beds. Hallways were quiet. Many restaurants nearby for supper, the breakfast was excellent, and coffee was available around the clock. Would recommend.

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MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel is located less than 1/2 a mile to Novant Health Forsyth Medical Center and 3.8 miles to Wake Forest Baptist Medical Center. I hope your procedure went well and I am glad to hear that our location to the facility helped during bad winter weather. More

Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 25, 2014

The staff was pleasant and accommodating, room was nice and clean, BUT the breakfast was little more than what you could get at a gas station, and the building literally "shakes" when people walk on the floors above your room! We had several "teams" staying in the rooms around and above us and it was like an earthquake all night... More

Was this review helpful? Yes 1
Wesley Hills NY
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

Stayed here for 1 week awaiting the birth of our grandson, and the Hospital was right up the road . The place was cleaned daily and any problems fixed ASAP. Had a problem with the in room Microwave did not work. It was changed the next morning along with a lose fitting in the bathroom sink as well. Maintenance Man... More

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Lake Lure, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2014

I came to this site to book my room, found this hotel, made a reservation. The morning of my reservation day, the weather caused me to cancel. I cancelled by 10am and was given a confirmation number. The reservation dept told me I booked 2 rooms, which I didn't but he cancelled both. I have 2 charges of $87 on... More

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MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Booking through third party vendors can be challenging when it comes to cancelling and I do apologize for the difficulties you have experienced. I have tried to contact you several times and have been unsuccessful in reaching you. I do not have your last name or dates of stay so if you could contact me directly I will research and... More

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2013

Stayed with my wife visiting her family for Christmas. Hotel is in a great location near Hanes Mall so just about anything you need is right there, at the same time the hotel is a little bit back off the main road so it was very quiet. Breakfast in the morning was very good and all the staff I dealt... More

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MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Often people will drive passed us and do not realize that we are tucked away behind Outback Steakhouse off Hanes Mall. Thank you for the review. We hope to meet you next time you are in town visiting your family. More

Paducah, Kentucky
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 27, 2013

The hotel was clean and quiet, and the service was superb. Every day, everything that should be done to service a room was, in fact, done. This was a first for us after 30 years of travel. Even better, when we had a maintenance issue on Christmas Day, the desk staff went above and beyond to find someone to repair... More

Was this review helpful? Yes 1
Wadesboro, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

I stayed at this hotel on Christmas day 2013 and checked out on the next day, the rooms are always clean and very comfortable, the staff are always courteous and friendly, willing to help and make your stay as comfortable as possible, this visit was different, this time i checked out and left my pocketbook in the room, didn't realize... More

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MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am glad to hear you realized your belonging were left behind quickly. In the event you had gotten further, we are happy to ship items left behind at the owner's request and expense. We look forward to seeing you again soon! More

Chesterfield, Virginia
Contributor
20 reviews 20 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 14, 2013

Comfort Suite My wife and I stayed at the Comfort Suites for a weekend in November. We were sightseeing with friends from Tennessee. We spent the weekend touring Old Salem. There is easy access to and from the interstate highway. The front desk staff was very cordial and helpful and we were very pleased with our room. It was bright,... More

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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Comfort Suites Winston Salem/ Hanes Mall Hotel
Comfort Suites Winston Salem
Winston Salem Comfort Suites
Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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