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All 36 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Ranked #10 of 36 Hotels in Winston Salem
A recent review
5 of 5 stars Reviewed May 3, 2014
napolian Florida
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107 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard by Marriott Winston-Salem Hanes Mall
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Florida
Top Contributor
68 reviews 68 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 3, 2014

This was my first stay in a Courtyard in over 5 years, still a rewards member without status and was assigned to a top floor room. The free inroom wireless was excellent and quick connection. The mini refrigerator, sofa and lobby Bistro is a nice touch. I checked out in the morning, went to work but asked permission if I... More 

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Welcome Back To the New Courtyard!! Our concept is called Refreshing Business and it is receiving rave reviews!!It has been rolled out to over 90% of the Courtyards chain wide (Over 800 and growing), our internet continues to be upgraded (we recently doubled the number of access points per hallway) and we are currently running 20 mgs and will be... More 

Mountain City, Tennessee
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 17, 2014

Obvious Marriott standards here: spotless rom, bathroom, & amenities. Friendly welcome at Front Desk offers a full range of services. Consistency is hard to beat. This facility offers it all, and very convenient to major highways & local dining & shopping.

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear rgdrake, Marriott is the best in the industry because they maintain such high standards, that are followed through all the way to the staff level, and that is true hear at the courtyard Hanes Mall. We truly are blessed with a great staff that keeps our customers coming back time and time again. We Love what we do and... More 

Rochester, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2014

I stayed here for 4 days and enjoyed my stay very much. The neighborhood was nice, clean and quiet. The check-in was fast and efficient and the staff was very nice. I really enjoyed the lobby cafe and bar, especially after a long work day. Walking distance to the Hanes Mall , restaurants and stores.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Kikibellla1210, It truly is a Nice place for Business Travelers, with so much more to offer. We truly are blessed with a great staff. Thank you for your kind words about our hotel, and I am very glad to hear that you like our new Bistro concept. It features great Food and Beverage options including Starbucks in the mornings... More 

Grapevine, Texas
Top Contributor
82 reviews 82 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 2, 2014

This is one of the better Courtyards. The staff was terrific. Helping in every way. Rooms were quiet & nicely done. I love that this one has the Bistro open at night. The staff was great. It's nice to be bake toward in the lobby have a bite to eat & a glass of wine. Hoping all Courtyards go to... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear SherriB1050, Thank you for your kind words about our Great little hotel, and I am very glad to hear that you like our new Bistro concept. It features great Food and Beverage options including Starbucks in the mornings and a full bar in the evenings. Fresh salads, burgers, wings are available for dinner. We look forward to serving your... More 

NC
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 24, 2014

we were here this past weekend. were able to check in early thanks to helpful front desk staff. room was perfect . . . very clean and extra towels as requested. we were only a few doors from elevator and ice machine (and faced street/entrance to hotel) and never heard anything all night. breakfast in bistro isn't included with room,... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Lake_Norman_Crew, Thank you for your kind words about your weekend stay at the Courtyard Hanes Mall, I am so glad that you enjoyed your stay, and got a peaceful night’s sleep. Most guest love the Bistro, featuring Starbucks, fresh products, and a full bar. Great ingredients for a fun weekend away. Couple that with our location to the largest... More 

Johnson City, Tennessee
Top Contributor
126 reviews 126 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 18, 2014

That's the beauty about The Marriott family. You can pretty much know what you're getting. This time wasn't any different. Nice property, friendly people and very clean room. The hotel looks like it has been recently updated and has a new feature on the doors.... The keys are "touch key system". You don't have to deal with inserting and failing... More 

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear yaser z, Yes, Courtyards are very consistent and this property is as well, and thanks for noticing that this is a Nice property, friendly people and very clean room. I happen to agree. The hotel was updated about a year ago and shortly after the update we installed the “State of the Art” RF electronic key system to ensure... More 

Winston Salem, North Carolina
1 review
2 of 5 stars Reviewed January 11, 2014

Very basic problems with this hotel. Hotel policy is enforced in a manner very unfriendly for children. Also, guests cannot enjoy their own alcohol in the lobby while the lobby restaurant is open, and during those hours, guests must eat their own food in their room or in a specific and isolated section of the lobby. It seems that the... More 

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Charles Y, Thank you for your comments about our hotel, perhaps I can further explain why the North Carolina Liquor Control commission does not allow alcohol from an outside source, to be consumed in a licensed area known as our Bistro. It can be consumed in your guest room, or in a private meeting room. We are required to... More 

Euclid, Ohio
1 review
5 of 5 stars Reviewed January 10, 2014

This was my family's second stay at Courtyard by Marriott. The staff here is always very welcoming and accommodating to your needs, whether it is associated with rooming or related to dining. We've stayed in other hotels in Winston but this is the one that I have returned to and look for as it has all needs. The dining area... More 

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Kinshasha h, Thank you for your kind words about the Courtyard Hanes Mall, our staff is very guest and customer focused, where you are our number 1 priority. Yes the location is great with great access to prime shopping, Restaurants and freeway access. We look forward to your return visit. Thank you.. Tom Ferrell General Manager More 

Columbus, Ohio
Top Contributor
52 reviews 52 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 30, 2013 via mobile

My wife and I had a great few nights stay. Sonya warmly welcomed us. The bed and pillows were super comfortable. Really liked that there were areas where we were able to socialize with family at night. The rate was certainly affordable and one of the better ones in town. Definitely recommended!

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear GCbone41, Thank you for your kind comments about our hotel and one of our Superstars Sonya. She certainly is a jewel and guests really love her. We hope that when you come to the area you stop in, we have great shopping packages to the Mall next store. Thanks again and we look forward to serving your needs in... More 

Boston, Massachusetts
Top Contributor
58 reviews 58 reviews
19 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed November 29, 2013

Decent hotel, but like a number of Courtyards that don't want elite members to stay by refusing free breakfast, the Hanes Mall Courtyard is in that camp. When there are numerous Marriotts brands (or other brands) in the area, why would an elite stay there with their family? Breakfast for my family each day has been $50, which would be... More 

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear travelalot20, Marriott corp sets the Brands standards for each of the Brands, and 1 of the Standards set for Courtyards are the Bistro concept with an ala cart menu that the guest pays for what they choose. Courtyard Hanes Mall is in support of the Marriott Brand Standards that are required by Marriott Corp. This is a great hotel... More 

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Marriott
Winston Salem Courtyard
Hotel Style:
#9 Family Hotel in Winston Salem
#10 Business Hotel in Winston Salem

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