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All 36 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
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Ranked #9 of 36 Hotels in Winston Salem
A recent review
5 of 5 stars reviewed yesterday
Nursetraveler Raleigh
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112 reviews from our community

Traveler rating
    57
    32
    14
    5
    4
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26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh
1 review
5 of 5 stars Reviewed yesterday NEW

Have stayed in many Courtyards and find them to be good-excellent. This hotel shined as the Manager, Tom, ensured this hotel was fully staffed during a snowstorm. Jackie and Bridget made sure we all had breakfast, Lionel and Tom shoveled walks early and helped clean our cars, Teresa and other front desk took care of all our needs. The rooms... More 

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Shortt Gap, VA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had to stay over in W-S after experiencing car trouble. So stopped in here. The suite was great everything was spot on - the hospitality and the cleanliness. Speaking of that the only minor complaint is that housekeeping seemed to be rushing us out of the room but other than that couldn't have asked for a better place to rest... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Shane Sparks, Thank you thinking we had a hotel that was “Spot On- The hospitality and the cleaniness ” and I would have to agree, We are blessed with a very caring and thoughtful staff. You mentioned that the hotel was very well maintained and it is, it all New and clean … The staff here is amazing at... More 

Springdale, Arkansas
Top Contributor
93 reviews 93 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having frequently traveled for many years, I get to spend a lot more time at home. When I do stay away from my own bed, I prefer a clean nice hotel that gets customer service and taking care of the guest. This location is very well maintained and does an outstanding job making you feel at home. If I can't... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Paul K., Thank you thinking we had a hotel “that gets customer service ” and I would have to agree, We are blessed with a very caring and thoughtful staff. You mentioned that the hotel was very well maintained and it is, it all New and clean … and we do plan to keep it that way for many... More 

Johnson City, Tennessee
Top Contributor
143 reviews 143 reviews
55 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 17, 2015

One of the best Courtyards I've visited and there had been a whole bunch. This place is probably the cleanest.  Rooms are updated and they sparkle. Not because they're are new, but rather because the cleaning staff does a great job. I couldn't find a spot on the bathroom floor, the carpet was clean as can be and even the... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Yaser Z., Thank you thinking we had “ One of the Best Courtyards” and I would have to agree, We are blessed with a very caring and thoughtful staff. You mentioned that the hotel was very clean and it is, it all New and clean … and we do plan to keep it that way for many years to... More 

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2015

This is a great place to stay, whether business or pleasure. The hotel is very accommodating, with friendly staff. The rooms are a very good size. I was very comfortable with the bedding. This hotel is located in the heart of Downtown Winston. You are within walking distance to several great restaurants. This is in ideal place for conferences, and... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Phillip H., Thank you thinking we had a “Great Place” and I would have to agree, We are blessed with a very caring and thoughtful staff. You mentioned bedding being comfortable, it all New… and we do have several great restaurants in the area. Thanks for your kind words and we look forward to serving you in the future..... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed December 24, 2014

I chose this hotel for the proximity to Forsthye Medical Hospital. I came in from Atlanta to visit with my sister who was having surgery at the Hospital. Although it was very short notice the front desk staff took extra time to make sure I was accomodated. Even calling to check on everything once I was in my room. The... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear aliceadams2014, We appreciate all of your nice compliments on our staff and hotel. We are so glad that we could help you during your time of need. We are glad that you found our rooms comfortable and nicely decorated. We hope that you will visit us again in the future. Tom Ferrell, General Manager More 

Mansfield, Texas
Senior Contributor
39 reviews 39 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 9, 2014

Ver well appointed room. Very clean and comfortable. Laid out for working. Friendly service. Room comes with a free hot breakfast that was better than most. Fast wifi. Free printing in lobby. Starbucks on site. Would recommend highly. Convenient to a ton of restaurants

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Texzilla H, Thank you for your kind words about our hotel and its staff!! Our guest do find the hotel either by GPS or just calling the hotel number for directions if you need. Yes our Starbucks on site is a big hit with guests and thank you for your high recommendations. We look forward to serving you in... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed November 16, 2014

I had a great experience staying here. The staff was very helpful and couteous. I enjoyed Sonia the receptionist and also Shirley the housekeeper from New York was excellent. The rooms were clean and well taken care of. This place is a steal for the price and location is perfect. Very close to the mall and shopping center. They staff... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Wendy N, Thank you for your kind words about our hotel and its staff!! Sonia and Shirley certainly are stand outs on our staff, and are very customer focused. We do have a great location to the mall and great restaurants, and have a great staff to accommodate your guest needs… Thanks again for your kind words and we... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Great hotel to stay as you pass thru Winston Salem NC or even a few days in a row...Great staff and breakfast bunch! General Manager - Mr Victor a super neat guy and talks with all the guests....Again a great place... John & Gloria Dunn VA Beach VA

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Thank you for your kind words and I will let Victor know of your response. Tom Ferrell More 

Satellite Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

Just a basic stay as I was passing through the area. Clean, comfortable, polite staff and quiet. Would recommend again. The neighborhood was great and the proximity to the highway was perfect. I was travelling to Troy NC.

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear jnjewlz, Thank you for your comments about the Courtyard Hanes Mall, I am very proud that you noticed that we were clean, comfortable and had a polite staff. Many of our guest find this hotel as a great stop over hotel like you did as well as a great long term stay hotel. Thanks again for your comments and... More 

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem

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