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All 39 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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79%
Ranked #12 of 39 hotels in Winston Salem
A recent review
5 of 5 stars reviewed 2 days ago
Catherine W Monument, Colorado
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  • Reviews (94)
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  • Room tips (19)
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94 people have reviewed this hotel

Traveler rating
    47
    26
    13
    4
    4
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21
15
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38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Monument, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

My sister, mom and I spent 5 nights last week at this property. Friendliest most helpful staff. Sonya, Teresa, Faith, Tom(restaurant) and Tom (GM) were wonderful. Nice location near shops and dinning. Hotel located ina a great little neighbor. Lobby was hopping in the evenings with small groups of folks gathering. We did not want to leave. Rooms were cleanly... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The staff here is fantastic and it's in a very nice area of Winston-Salem. Had a good room with a nice balcony. A little bit of a musty smell, but nothing horrible. The bed however, was just flat out miserable. Felt like I was sleeping on box springs.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Martha H, Thank you for your kind comments about our staff and hotel. We have within the past year replaced all Double Beds with NEW SERTA PILLOWTOP QUEEN BEDS but do have some king rooms that are in need of beds and the good news is we have all NEW KING SERTA PILLOW TOP BEDS on their way and... More

Roanoke, Virginia, United States
Top Contributor
99 reviews 99 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I took my grandson to a kids triathlon in Winston Salem. Race started at 8. We need to be there early and breakfast did not start until 7. The Bistro staff went out of their way to get breakfast for my two grandkids and my wife and I. They packed up food for us to eat on our way to... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Mike M, Thank you for your kind words about our hotel and great staff. We love to serve and it shows. Location cannot be beat, with easy access to major highways, and a block away from the largest mall between Miami and New York. We look forward to your return visit, so we can share with you more Southern... More

Raleigh
Contributor
15 reviews 15 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The front staff was excellent no problems there at all. Friendly and more than accommodating. Very clean, good bedding, comfortable bed and pillow. Very clean in lobby, too. But, rooms very small. Noise issues, not sure if it's the poor insulation or something else, but we could hear noises like people moving around. Either above or on the sides of... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Nan12331310, Thank you for taking the time to post your comments on tripadvisor and thank you for your kind words about our staff, room cleanliness, and the comfortable bed a pillows. We do try very hard to make our guest feel very much at home. The room sizes, although they do meet the Marriott standard, can seem small depending... More

Charlotte, NC
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was very helpful and friendly. Our room was comfortable and quiet. The breakfast was particularly good. Had a bit of a snag with the wireless connection - needs improvement. Even so, would definitely stay here again.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear baltg, Thank you for taking the time to post your comments on tripadvisor and thank you for your kind words about our staff, room cleanliness, and the Great Breakfast!!. We do try very hard to make our guest feel very much at home and that also includes a Great Breakfast served with a smile!!. We do often have room... More

Velbert, Germany
2 reviews
5 of 5 stars Reviewed June 19, 2014

A very comfortable room with great breakfast service. Very friendly stuff, especially the breakfast chief. Good Price and nearby the interstate. A lot of Restaurants within 5 minutes by car or 15 minutes as pedestrian.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear gerniel, Thank you for taking the time to post your comments on tripadvisor and thank you for your kind words about our staff, room cleanliness, and the Great Breakfast Service!!. We do try very hard to make our guest feel very much at home and that also includes a Great Breakfast served with a smile!!. We do often have... More

Huntersville, North Carolina
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 16, 2014

I booked 20 rooms at this hotel for a travel lacrosse team. The rooms were nice and very clean. The hotel staff were very accommodating. I was looking for a restaurant to take our team to and the lady at the front desk took the time to go through the restaurant listing and recommend quite a few restaurants for us... More

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Cindy_Q49232, Thank you for your kind words about our great little hotel, We truly are blessed with a great staff that loves to keep the hotel in top notch shape, while serving our guest. We do often have packages available that include breakfast for just a few dollars more. Courtyards do allow you to order only what you want... More

Florida
Top Contributor
58 reviews 58 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 3, 2014

This was my first stay in a Courtyard in over 5 years, still a rewards member without status and was assigned to a top floor room. The free inroom wireless was excellent and quick connection. The mini refrigerator, sofa and lobby Bistro is a nice touch. I checked out in the morning, went to work but asked permission if I... More

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Welcome Back To the New Courtyard!! Our concept is called Refreshing Business and it is receiving rave reviews!!It has been rolled out to over 90% of the Courtyards chain wide (Over 800 and growing), our internet continues to be upgraded (we recently doubled the number of access points per hallway) and we are currently running 20 mgs and will be... More

Mountain City, Tennessee
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 17, 2014

Obvious Marriott standards here: spotless rom, bathroom, & amenities. Friendly welcome at Front Desk offers a full range of services. Consistency is hard to beat. This facility offers it all, and very convenient to major highways & local dining & shopping.

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear rgdrake, Marriott is the best in the industry because they maintain such high standards, that are followed through all the way to the staff level, and that is true hear at the courtyard Hanes Mall. We truly are blessed with a great staff that keeps our customers coming back time and time again. We Love what we do and... More

Rochester, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2014

I stayed here for 4 days and enjoyed my stay very much. The neighborhood was nice, clean and quiet. The check-in was fast and efficient and the staff was very nice. I really enjoyed the lobby cafe and bar, especially after a long work day. Walking distance to the Hanes Mall , restaurants and stores.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Kikibellla1210, It truly is a Nice place for Business Travelers, with so much more to offer. We truly are blessed with a great staff. Thank you for your kind words about our hotel, and I am very glad to hear that you like our new Bistro concept. It features great Food and Beverage options including Starbucks in the mornings... More

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Winston Salem
Hotel Class
Number of rooms
122

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