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All 39 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Ranked #13 of 39 hotels in Winston Salem
A recent review
4 of 5 stars reviewed yesterday
Michele Y Easley, South Carolina
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  • Reviews (99)
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99 people have reviewed this hotel

Traveler rating
    48
    29
    13
    5
    4
See reviews for
23
16
5
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Easley, South Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was pleasantly surprised by our recent stay at this hotel. We booked online at the last minute, for a very decent price. Our room was clean and had everything we needed and in a safe area close to everything we could want. The pool looked very nice (we could see if from our balcony) we wish we had more... More

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Southeast Florida
Top Contributor
137 reviews 137 reviews
121 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a hidden gem of a property. It is out of sight of the main roads and tucked away behind a hill. From the outside, it looks ordinary. Inside is another matter. It is bright, cheery, has a nice Starbucks serving restaurant area , used also for breakfast and dinner. The King bed rooms are awesome, comfortable, and nicely... More

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Detroit, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I traveled to Winston Salem to visit family and our stay from beginning to end was wonderful. The hotel staff was very nice and so accommodating. The rooms were very clean and very comfortable. I would definitely stay again.

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Charlotte, NC
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I travel to Winston Salem frequently for business and typically stay at the nearby Hampton Inn (same price and recommended). The Hampton was full the last time I was in town, so my company booked me here instead. I did not enjoy my stay. The room was musty and never got more than barely cool, no matter how long the... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear IzzyBea, Please call me at 336-760-5777, so that I may follow up on the issues that you have put in your review, and somehow compensate you for your unhappiness. I am not sure when you stayed here, what room you were in, or who checked you out. So it is very difficult for me to follow up on these... More

Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights. Wanted to be close to Wake-Forrest, but everything was full. This was 5-10 minutes away which wasn't too bad. Very close to the highway, across the street from the mall and there are lots of restaurants nearby. Only problem is my GPS couldn't figure out how to get there, it thought the entrance ramp to... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Titanthedog, Thank you for your kind words about your recent stay at the Courtyard Hanes Mall in Winston Salem, NC. Many of our guest that stay here are going to Wake Forest and do not want to stay in a downtown setting. Here we have easy access to highways, restaurants, and shopping. Sorry you had a problem with your... More

Monument, Colorado
1 review
5 of 5 stars Reviewed July 23, 2014

My sister, mom and I spent 5 nights last week at this property. Friendliest most helpful staff. Sonya, Teresa, Faith, Tom(restaurant) and Tom (GM) were wonderful. Nice location near shops and dinning. Hotel located ina a great little neighbor. Lobby was hopping in the evenings with small groups of folks gathering. We did not want to leave. Rooms were cleanly... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Catherine W, Thank you for your kind words about our amazing staff, that I believe is one of the Friendliest and Most Helpful staff in Winston Salem!!! We love to serve our guest and it shows. The location is great , near major highway, shopping, and Great restaurants. We look forward to your family returning and we can WOW... More

Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2014

The staff here is fantastic and it's in a very nice area of Winston-Salem. Had a good room with a nice balcony. A little bit of a musty smell, but nothing horrible. The bed however, was just flat out miserable. Felt like I was sleeping on box springs.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Martha H, Thank you for your kind comments about our staff and hotel. We have within the past year replaced all Double Beds with NEW SERTA PILLOWTOP QUEEN BEDS but do have some king rooms that are in need of beds and the good news is we have all NEW KING SERTA PILLOW TOP BEDS on their way and... More

Roanoke, Virginia, United States
Top Contributor
108 reviews 108 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 15, 2014

I took my grandson to a kids triathlon in Winston Salem. Race started at 8. We need to be there early and breakfast did not start until 7. The Bistro staff went out of their way to get breakfast for my two grandkids and my wife and I. They packed up food for us to eat on our way to... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Mike M, Thank you for your kind words about our hotel and great staff. We love to serve and it shows. Location cannot be beat, with easy access to major highways, and a block away from the largest mall between Miami and New York. We look forward to your return visit, so we can share with you more Southern... More

Raleigh
Contributor
15 reviews 15 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 28, 2014

The front staff was excellent no problems there at all. Friendly and more than accommodating. Very clean, good bedding, comfortable bed and pillow. Very clean in lobby, too. But, rooms very small. Noise issues, not sure if it's the poor insulation or something else, but we could hear noises like people moving around. Either above or on the sides of... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Nan12331310, Thank you for taking the time to post your comments on tripadvisor and thank you for your kind words about our staff, room cleanliness, and the comfortable bed a pillows. We do try very hard to make our guest feel very much at home. The room sizes, although they do meet the Marriott standard, can seem small depending... More

Charlotte, NC
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 28, 2014

The staff was very helpful and friendly. Our room was comfortable and quiet. The breakfast was particularly good. Had a bit of a snag with the wireless connection - needs improvement. Even so, would definitely stay here again.

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear baltg, Thank you for taking the time to post your comments on tripadvisor and thank you for your kind words about our staff, room cleanliness, and the Great Breakfast!!. We do try very hard to make our guest feel very much at home and that also includes a Great Breakfast served with a smile!!. We do often have room... More

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Winston Salem #11 Family Hotel in Winston Salem
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Number of rooms
122

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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