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All 39 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Ranked #13 of 39 Hotels in Winston Salem
A recent review
4 of 5 stars reviewed 3 days ago
viaggiatoreciao
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102 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
20 reviews 20 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A standard hotel experience focused more on the business traveler. The hotel is located in a safe, business area with offices directly across the street and next to it. The Hanes Mall is less than a mile away along with fast food/chain type restaurants (Red Lobster, Bojangles. Chili's, Buffalo Wild Wings...). Rooms are very clean and nicely appointed with comfortable... More

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Philadelphia, Pennsylvania
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 7, 2014

We stay at Courtyards and Marriott Hotels most often when we are on the road. Usually they are great value and easy places we enjoy. Here the staff was excellent and the facility as a whole was great. Our room, however, had an odd smell and was slightly damp. Full disclosure - it was Winston Salem in August! So we... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear JB from Philly, Thank you for your kind words you spoke of in your Tripadvisor comments. We truly are blessed with a great staff here in Winston Salem. You are correct also about all the rain lately, add some heat and it makes everything humid. We have replaced several ac units for the rooms this year so they are... More

Dallas, Texas
1 review
5 of 5 stars Reviewed September 4, 2014

I traveled to this hotel site for 6 months and the main reason was because of Sonya's outstanding customer service. She displayed great professionalism and was able to take care of any issues I may have had. Sonya's work ethic was outstanding and helps make the experience and stay at the Courtyard Marriott in Winston-Salem enjoyable.

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Whiteyj27, Thank you so much for your kind comments about our Superstar Welcome Ambassador Sonya. She is a joy on the Front Desk, and a great asset for this hotel. She is so genuine and sweet, our guests love her. She is also fun for her coworkers to work with, with her quick wit, and amazing ability to remember... More

Easley, South Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2014

I was pleasantly surprised by our recent stay at this hotel. We booked online at the last minute, for a very decent price. Our room was clean and had everything we needed and in a safe area close to everything we could want. The pool looked very nice (we could see if from our balcony) we wish we had more... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Michele Y, Thank you so much for your kind comments about our hotel.We are delighted that you enjoyed your stay with us, and hope that you return soon to enjoy our Southern Hospitality and the pool soon. Our staff look forward to welcoming you and your family back. Again thanks for your kind comments and I hope when you... More

Southeast Florida
Top Contributor
140 reviews 140 reviews
124 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed August 30, 2014

This is a hidden gem of a property. It is out of sight of the main roads and tucked away behind a hill. From the outside, it looks ordinary. Inside is another matter. It is bright, cheery, has a nice Starbucks serving restaurant area , used also for breakfast and dinner. The King bed rooms are awesome, comfortable, and nicely... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Visitednewplaces, Thank you so much for your kind comments about this Hidden Gem of a hotel, which is great. We did recently go through a full remodel of rooms, halls, front desk, lobby, meeting rooms, and Bistro that has a Satrbucks!! Again thanks for your kind comments and I hope when you come back in a few months to... More

Detroit, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

I traveled to Winston Salem to visit family and our stay from beginning to end was wonderful. The hotel staff was very nice and so accommodating. The rooms were very clean and very comfortable. I would definitely stay again.

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Tiff2345, We are so happy that you and your family enjoyed your stay at the courtyard Hanes Mall. We truly blessed with a great staff here that really love taking care of our guests.. The Housekeeping Staff here is also outstanding and most of them have been here for many years. Again thanks for your kind comments and I... More

Charlotte, NC
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
141 helpful votes 141 helpful votes
2 of 5 stars Reviewed August 10, 2014

I travel to Winston Salem frequently for business and typically stay at the nearby Hampton Inn (same price and recommended). The Hampton was full the last time I was in town, so my company booked me here instead. I did not enjoy my stay. The room was musty and never got more than barely cool, no matter how long the... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear IzzyBea, Please call me at 336-760-5777, so that I may follow up on the issues that you have put in your review, and somehow compensate you for your unhappiness. I am not sure when you stayed here, what room you were in, or who checked you out. So it is very difficult for me to follow up on these... More

Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 2, 2014

Stayed here for two nights. Wanted to be close to Wake-Forrest, but everything was full. This was 5-10 minutes away which wasn't too bad. Very close to the highway, across the street from the mall and there are lots of restaurants nearby. Only problem is my GPS couldn't figure out how to get there, it thought the entrance ramp to... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Titanthedog, Thank you for your kind words about your recent stay at the Courtyard Hanes Mall in Winston Salem, NC. Many of our guest that stay here are going to Wake Forest and do not want to stay in a downtown setting. Here we have easy access to highways, restaurants, and shopping. Sorry you had a problem with your... More

Monument, Colorado
1 review
5 of 5 stars Reviewed July 23, 2014

My sister, mom and I spent 5 nights last week at this property. Friendliest most helpful staff. Sonya, Teresa, Faith, Tom(restaurant) and Tom (GM) were wonderful. Nice location near shops and dinning. Hotel located ina a great little neighbor. Lobby was hopping in the evenings with small groups of folks gathering. We did not want to leave. Rooms were cleanly... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Catherine W, Thank you for your kind words about our amazing staff, that I believe is one of the Friendliest and Most Helpful staff in Winston Salem!!! We love to serve our guest and it shows. The location is great , near major highway, shopping, and Great restaurants. We look forward to your family returning and we can WOW... More

Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 16, 2014

The staff here is fantastic and it's in a very nice area of Winston-Salem. Had a good room with a nice balcony. A little bit of a musty smell, but nothing horrible. The bed however, was just flat out miserable. Felt like I was sleeping on box springs.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Martha H, Thank you for your kind comments about our staff and hotel. We have within the past year replaced all Double Beds with NEW SERTA PILLOWTOP QUEEN BEDS but do have some king rooms that are in need of beds and the good news is we have all NEW KING SERTA PILLOW TOP BEDS on their way and... More

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

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