The last two stays at this property the staff ignored the "do not disturb" sign and knocked/attempted entry into room. General Mgr appears unconcerned with problem and made no effort to remedy problem.
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Dear Mr. BraggDLA,
I am very sorry that you were not pleased with your stay. When you brought the concern of the do not disturb to my attention, I did follow up with my staff (the first time I was not working here yet) and found that on one occurrence you had extended your stay and that information unfortunately did...
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This hotel is about a 10 minute drive from downtown and is right off of interstate 40. It is very clean, comfortable, and a great value. I would definitely stay here again.
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Kaluah23,
Thank you for selecting the Courtyard Marriott Hanes for your visit to Winston Salem! We appreciate you taking the time to write a lovely review.
We look forward to your return and have some great surprises in store for 2012! We will be renovating all of the guestrooms, public areas, meeting rooms and will have the new high tech...
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I was in town to visit family. The hotel was very clean even though a little difficult to find. I was very surprised at how pleasant the staff was. I called the hotel 3or 4 times for them to lead me to the hotel due to me taking a wrong turn and Regina would look them up on mapquest each...
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Frank j,
Thank you for selecting the Courtyard Marriott Hanes Mall for your visit with your family! We take great pride in pleasing our guests and meeting all of their needs while away from home. Regina is one of our gems and we thank you for recognizing her efforts to be the very best! I will be sure your comments...
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To be honest... we are used to the Four Seasons and The Ritz. My husband can be a bit of a snob with hotels. When visiting family in Winston-Salem... hotel choices are smaller and quainter. Have stayed in many hotels in this area... and my husband has not been happy! This trip... I let him book the hotel. He grilled...
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Byron N,
Thank you for taking the time to review the Courtyard Marriott Hanes Mall and for selecting us to be your hotel while visiting with family. It gives us great pride to know we met and exceeded your expectations. Our staff enjoys taking care of our guests which shows in the little extra touches they do everyday.
Be sure...
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My husband and I have the pleasure of staying that the Courtyard this past weekend…. We were in Winston-Salem for Christmas shopping at Hanes Mall. It is really hard for us have time away and alone time so we treasure our time together!!! I spend a lot of time trying to make this trip faultless and to find just the...
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Our8kids,
Thank you selecting the Courtyard Marriott Hanes Mall for your special weekend with your husband. It gives us great pleasure to receive your wonderful comments about our facilities and staff. You are correct, the staff at his hotel loves being of service. We take great pride in making sure everything is perfect for every guest. Your comments confirm that...
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Went to the Wake Forest - Notre Game football game. We stayed at the Marriott Courtyard, Winston-Salem, Hanes Mall location. The rooms were very clean and Falecia at the front desk was the BEST!!!! The southern hospitality was incredible! Wonderful breakfast! Had dinner at the Village Tavern! Great restaurant!!! Bleu was awesome too!
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Lunarlady6,
Thank you for your wonderful comments! It gives us great pleasure to know that we are meeting and exceeding our guest's expectations! We hope "your " team was a winner at the game and look forward to your return!
We have some great restaurants in the area. We are glad that you were able to visit a few!
Vicki...
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Went to Winston-Salem for the Va Tech - Wake Forest football game. We stayed at the Marriotte Winston-Salem Hanes Mall. The rooms were clean and the staff could not have been more courteous or helpful. The hotel is in a great location - lots of restaurants, shopping (Mall close by) and easy access to downtown.
I would recommend this hotel...
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JoeB,
Thank you for your wonderful comments. Is was our pleasure to be your host hotel during your visit for the Va vs Wake game. We look forward to your return for shoppimg or for another game. Safe travel until then~
Vicki Hiatt
Director of Sales
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Went there for a training class in one of their conference rooms. Nice facilites and reasonably clean. You can see the sign from I-40, but getting to it can be a challenge for an out-of-towner. Even my GPS couldn't get me there! The area around Hanes Mall is always very busy, so you will probably be in the wrong lane...
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SLCarter32,
Thank for taking the time to comment about your recent visit to the Courtyard Marriott Hanes Mall. It is the goal of each of staff to make all of our guest feel welcome and that they have a "home away from home" with every visit. Please stop by my office on your next visit so I can welcome you...
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I had the best experience at this hotel. I stay at hotels every week three to four nights. I typically stay at same hotel for over a month at a time. The staff made me feel like I was coming "home" not being away from home. Clean, quiet, made to order breakfast, near great restaurants and shopping. NOT on a...
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Stayed for a wedding so the party had many rooms reserved. What was amazing is that the same staff worked the whole weekend, every day! When asked, they said they worked the whole time period when a large group was there. The rooms were very nice and the rate was exceptional for this nice a hotel. Great "main room" in...
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Travelnmaxx,
Thank you for your wonderful comments! It gives the staff great pleasure to know we have succeeded in providing the best of service and amenities for our guests. We appreciate that you noticed our special attention given to groups. We are here to assist with all the planning so you can enjoy the time with your friends and guests....
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29 Reviews
