We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 39 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Save Saved
You added Courtyard by Marriott Winston-Salem Hanes Mall to your Saves list
Courtyard by Marriott Winston-Salem Hanes Mall
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
79%
Ranked #13 of 39 Hotels in Winston Salem
A recent review
3 of 5 stars reviewed 1 week ago
J B Philadelphia, Pennsylvania
Write a Review

101 reviews from our community

Traveler rating
    49
    29
    14
    5
    4
See reviews for
23
16
5
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Philadelphia, Pennsylvania
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay at Courtyards and Marriott Hotels most often when we are on the road. Usually they are great value and easy places we enjoy. Here the staff was excellent and the facility as a whole was great. Our room, however, had an odd smell and was slightly damp. Full disclosure - it was Winston Salem in August! So we... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear JB from Philly, Thank you for your kind words you spoke of in your Tripadvisor comments. We truly are blessed with a great staff here in Winston Salem. You are correct also about all the rain lately, add some heat and it makes everything humid. We have replaced several ac units for the rooms this year so they are... More

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I traveled to this hotel site for 6 months and the main reason was because of Sonya's outstanding customer service. She displayed great professionalism and was able to take care of any issues I may have had. Sonya's work ethic was outstanding and helps make the experience and stay at the Courtyard Marriott in Winston-Salem enjoyable.

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Whiteyj27, Thank you so much for your kind comments about our Superstar Welcome Ambassador Sonya. She is a joy on the Front Desk, and a great asset for this hotel. She is so genuine and sweet, our guests love her. She is also fun for her coworkers to work with, with her quick wit, and amazing ability to remember... More

Easley, South Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by our recent stay at this hotel. We booked online at the last minute, for a very decent price. Our room was clean and had everything we needed and in a safe area close to everything we could want. The pool looked very nice (we could see if from our balcony) we wish we had more... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Michele Y, Thank you so much for your kind comments about our hotel.We are delighted that you enjoyed your stay with us, and hope that you return soon to enjoy our Southern Hospitality and the pool soon. Our staff look forward to welcoming you and your family back. Again thanks for your kind comments and I hope when you... More

Southeast Florida
Top Contributor
137 reviews 137 reviews
121 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a hidden gem of a property. It is out of sight of the main roads and tucked away behind a hill. From the outside, it looks ordinary. Inside is another matter. It is bright, cheery, has a nice Starbucks serving restaurant area , used also for breakfast and dinner. The King bed rooms are awesome, comfortable, and nicely... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Visitednewplaces, Thank you so much for your kind comments about this Hidden Gem of a hotel, which is great. We did recently go through a full remodel of rooms, halls, front desk, lobby, meeting rooms, and Bistro that has a Satrbucks!! Again thanks for your kind comments and I hope when you come back in a few months to... More

Detroit, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

I traveled to Winston Salem to visit family and our stay from beginning to end was wonderful. The hotel staff was very nice and so accommodating. The rooms were very clean and very comfortable. I would definitely stay again.

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Tiff2345, We are so happy that you and your family enjoyed your stay at the courtyard Hanes Mall. We truly blessed with a great staff here that really love taking care of our guests.. The Housekeeping Staff here is also outstanding and most of them have been here for many years. Again thanks for your kind comments and I... More

Charlotte, NC
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed August 10, 2014

I travel to Winston Salem frequently for business and typically stay at the nearby Hampton Inn (same price and recommended). The Hampton was full the last time I was in town, so my company booked me here instead. I did not enjoy my stay. The room was musty and never got more than barely cool, no matter how long the... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear IzzyBea, Please call me at 336-760-5777, so that I may follow up on the issues that you have put in your review, and somehow compensate you for your unhappiness. I am not sure when you stayed here, what room you were in, or who checked you out. So it is very difficult for me to follow up on these... More

Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 2, 2014

Stayed here for two nights. Wanted to be close to Wake-Forrest, but everything was full. This was 5-10 minutes away which wasn't too bad. Very close to the highway, across the street from the mall and there are lots of restaurants nearby. Only problem is my GPS couldn't figure out how to get there, it thought the entrance ramp to... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Titanthedog, Thank you for your kind words about your recent stay at the Courtyard Hanes Mall in Winston Salem, NC. Many of our guest that stay here are going to Wake Forest and do not want to stay in a downtown setting. Here we have easy access to highways, restaurants, and shopping. Sorry you had a problem with your... More

Monument, Colorado
1 review
5 of 5 stars Reviewed July 23, 2014

My sister, mom and I spent 5 nights last week at this property. Friendliest most helpful staff. Sonya, Teresa, Faith, Tom(restaurant) and Tom (GM) were wonderful. Nice location near shops and dinning. Hotel located ina a great little neighbor. Lobby was hopping in the evenings with small groups of folks gathering. We did not want to leave. Rooms were cleanly... More

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Catherine W, Thank you for your kind words about our amazing staff, that I believe is one of the Friendliest and Most Helpful staff in Winston Salem!!! We love to serve our guest and it shows. The location is great , near major highway, shopping, and Great restaurants. We look forward to your family returning and we can WOW... More

Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2014

The staff here is fantastic and it's in a very nice area of Winston-Salem. Had a good room with a nice balcony. A little bit of a musty smell, but nothing horrible. The bed however, was just flat out miserable. Felt like I was sleeping on box springs.

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Martha H, Thank you for your kind comments about our staff and hotel. We have within the past year replaced all Double Beds with NEW SERTA PILLOWTOP QUEEN BEDS but do have some king rooms that are in need of beds and the good news is we have all NEW KING SERTA PILLOW TOP BEDS on their way and... More

Roanoke, Virginia, United States
Top Contributor
108 reviews 108 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 15, 2014

I took my grandson to a kids triathlon in Winston Salem. Race started at 8. We need to be there early and breakfast did not start until 7. The Bistro staff went out of their way to get breakfast for my two grandkids and my wife and I. They packed up food for us to eat on our way to... More

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Mike M, Thank you for your kind words about our hotel and great staff. We love to serve and it shows. Location cannot be beat, with easy access to major highways, and a block away from the largest mall between Miami and New York. We look forward to your return visit, so we can share with you more Southern... More

Owners: What's your side of the story?
If you own or manage Courtyard by Marriott Winston-Salem Hanes Mall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Courtyard by Marriott Winston-Salem Hanes Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Priceline, Travelocity, Tingo, Hotels.com, Odigeo, Venere and Expedia so you can book your Courtyard by Marriott Winston-Salem Hanes Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Bathroom (3)
Viewed
Room/suite (4)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Room/suite (19)
Viewed
Business center/function rooms (4)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (8)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Winston Salem with
any amenities