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Courtyard by Marriott Winston-Salem Hanes Mall

Certificate of Excellence
3.0 of 5
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1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
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Ranked #9 of 36 Hotels in Winston Salem
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 weeks ago
Torrie S Winston Salem, North Carolina
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122 reviews from our community

Traveler rating
    63
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    14
    6
    4
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27
16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winston Salem, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just wanted to write a note to compliment the EXCELLENT customer service we received getting coffee and breakfast from Dawn. She made our morning :) We were a little late when arriving for breakfast and she made sure that we still got service with a smile. She quickly talked to the kitchen and we were pleasantly served past the closing... More 

Was this review helpful? Yes 2
Stone Mountain, Georgia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We attended Easter services at Old Salem for the second consecutive year. The hotel was immaculate and very accommodating. Even though breakfast was not free as a lot of other places are, the meal looked very enticing. You can tell they really care about their breakfast presentation. The room was spacious and clean and the bed was very COMFORTABLE! In... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

I have stayed at this hotel several times in the last year hotel to visit family in the area. My mom was at a nursing home nearby. The hotelstaff is friendly and helpful. They are a joy to be around. The hotel rooms are up to the high standards of what what you would expected of a Courtyard. The hotel... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed April 5, 2015

Ok so please read this entire review. I think it will be helpful. Please note that I am only stating my opinions, so I hope nobody is offended. My wife and I stayed here on Good Friday of 2015 in our way to DC from Atlanta. The hotel was consistent with our expectations of Courtyard. What are our expectations? Clean,... More 

Was this review helpful? Yes 5
Milwaukee, Wisconsin
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 26, 2015

Only was here for one night, but it was good. Quiet and comfortable accommodations in the room. Adequate breakfast. Workout room was OK. Busy area. Lots of traffic but also lots of places to eat, and there's shopping in the area. Parking was free and easy. Room was in decent shape and clean -- but showing some wear.

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Rocky Mount, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 24, 2015

Everyone went above and beyond to make our stay special and accommodating...even though it was a business trip! They were friendly form the get-go at checkin. The rooms were roomy and extremely clean. Our stay included a delicious breakfast cooked to order and the morning staff was extremely excellent. The room provided an excellent place for my husband to get... More 

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2015

We are a bus company that has brought an athletic team to the area. This hotel was very accommodating to the large group as well as being bus friendly for parking. The bistro has a great breakfast. The rooms are clean and newer in appearance. Business center is very helpful!

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Richmond, Virginia
1 review
5 of 5 stars Reviewed March 11, 2015

Every year during the first week of March our AAU teams (Cross-over Hoops) play in the Mayberry March Madness tournament, and we always stay at the Courtyard Hanes Mall. Even though it is about 40 minutes from the venues we will be playing in, we love the superb hospitality we receive from the staff and the extra special attention to... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015 via mobile

Great stay, great staff but they randomly add charges to your credit card so make sure you look before checking out. Other than that, very clean and well worth your money. I will consider staying here again.

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Morgangkeith, Thank you for your kind words about our hotel, I am glad you enjoyed your stay. You did however mention there were random charges to your account. If you would please contact me at 336-760-5777 and ask for Tom Ferrell or Brittany (my AGM ) we would be happy to take a look at your account and make... More 

Winston Salem, North Carolina
1 review
2 of 5 stars Reviewed March 7, 2015

I am currently in the middle of my stay here, for 2 weeks ... While the hotel is clean enough, and the front desk folks are nice. House keeping, leaves A LOT to be desired... So far out of the 5 nights that I've been here, Trash has not been taken out twice... and they just didn't show up once... More 

Was this review helpful? Yes
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear 19LT82, OK, so you and I have talked about this yesterday at the front desk and again today in the lobby, I did and still do apologize, that housekeeping missed emptying your trash, as for the pizza box, housekeeping is trained only to empty the trash can, or if in the case of a pizza box if it is... More 

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