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All 39 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Ranked #14 of 39 hotels in Winston Salem
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
rgdrake Mountain City, Tennessee
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86 people have reviewed this hotel

Traveler rating
    42
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    11
    4
    4
See reviews for
18
14
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Mountain City, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Obvious Marriott standards here: spotless rom, bathroom, & amenities. Friendly welcome at Front Desk offers a full range of services. Consistency is hard to beat. This facility offers it all, and very convenient to major highways & local dining & shopping.

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Rochester, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for 4 days and enjoyed my stay very much. The neighborhood was nice, clean and quiet. The check-in was fast and efficient and the staff was very nice. I really enjoyed the lobby cafe and bar, especially after a long work day. Walking distance to the Hanes Mall , restaurants and stores.

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Grapevine, Texas
Top Contributor
82 reviews 82 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the better Courtyards. The staff was terrific. Helping in every way. Rooms were quiet & nicely done. I love that this one has the Bistro open at night. The staff was great. It's nice to be bake toward in the lobby have a bite to eat & a glass of wine. Hoping all Courtyards go to... More

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NC
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 24, 2014

we were here this past weekend. were able to check in early thanks to helpful front desk staff. room was perfect . . . very clean and extra towels as requested. we were only a few doors from elevator and ice machine (and faced street/entrance to hotel) and never heard anything all night. breakfast in bistro isn't included with room,... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Lake_Norman_Crew, Thank you for your kind words about your weekend stay at the Courtyard Hanes Mall, I am so glad that you enjoyed your stay, and got a peaceful night’s sleep. Most guest love the Bistro, featuring Starbucks, fresh products, and a full bar. Great ingredients for a fun weekend away. Couple that with our location to the largest... More

Johnson City, Tennessee
Top Contributor
74 reviews 74 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 18, 2014

That's the beauty about The Marriott family. You can pretty much know what you're getting. This time wasn't any different. Nice property, friendly people and very clean room. The hotel looks like it has been recently updated and has a new feature on the doors.... The keys are "touch key system". You don't have to deal with inserting and failing... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear yaser z, Yes, Courtyards are very consistent and this property is as well, and thanks for noticing that this is a Nice property, friendly people and very clean room. I happen to agree. The hotel was updated about a year ago and shortly after the update we installed the “State of the Art” RF electronic key system to ensure... More

Winston Salem, North Carolina
1 review
2 of 5 stars Reviewed January 11, 2014

Very basic problems with this hotel. Hotel policy is enforced in a manner very unfriendly for children. Also, guests cannot enjoy their own alcohol in the lobby while the lobby restaurant is open, and during those hours, guests must eat their own food in their room or in a specific and isolated section of the lobby. It seems that the... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Charles Y, Thank you for your comments about our hotel, perhaps I can further explain why the North Carolina Liquor Control commission does not allow alcohol from an outside source, to be consumed in a licensed area known as our Bistro. It can be consumed in your guest room, or in a private meeting room. We are required to... More

Euclid, Ohio
1 review
5 of 5 stars Reviewed January 10, 2014

This was my family's second stay at Courtyard by Marriott. The staff here is always very welcoming and accommodating to your needs, whether it is associated with rooming or related to dining. We've stayed in other hotels in Winston but this is the one that I have returned to and look for as it has all needs. The dining area... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Kinshasha h, Thank you for your kind words about the Courtyard Hanes Mall, our staff is very guest and customer focused, where you are our number 1 priority. Yes the location is great with great access to prime shopping, Restaurants and freeway access. We look forward to your return visit. Thank you.. Tom Ferrell General Manager More

Columbus, Ohio
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 30, 2013 via mobile

My wife and I had a great few nights stay. Sonya warmly welcomed us. The bed and pillows were super comfortable. Really liked that there were areas where we were able to socialize with family at night. The rate was certainly affordable and one of the better ones in town. Definitely recommended!

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear GCbone41, Thank you for your kind comments about our hotel and one of our Superstars Sonya. She certainly is a jewel and guests really love her. We hope that when you come to the area you stop in, we have great shopping packages to the Mall next store. Thanks again and we look forward to serving your needs in... More

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed November 29, 2013

Decent hotel, but like a number of Courtyards that don't want elite members to stay by refusing free breakfast, the Hanes Mall Courtyard is in that camp. When there are numerous Marriotts brands (or other brands) in the area, why would an elite stay there with their family? Breakfast for my family each day has been $50, which would be... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear travelalot20, Marriott corp sets the Brands standards for each of the Brands, and 1 of the Standards set for Courtyards are the Bistro concept with an ala cart menu that the guest pays for what they choose. Courtyard Hanes Mall is in support of the Marriott Brand Standards that are required by Marriott Corp. This is a great hotel... More

Myrtle Beach, South Carolina
1 review
1 of 5 stars Reviewed November 14, 2013 via mobile

Black mold on ceiling in the bathroom, there was a blood spot on my pillowcase, killed 2 spiders. ..SO glad I didn't have my family with me. Counter staff very nice and at least acted suprised for me. Gave the manger a day to follow up with me and I still have not heard a word.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Signman5, I am truly So So Sorry if I was to get back to you, I did check with my AGM on this and she indicated that she has communicated via Email with you a few times, but if this is not sufficient and you would like to speak with me directly I would be more than happy to.... More

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
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