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All 36 Winston Salem hotels

Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5 Hotel   |   1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
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Ranked #10 of 36 Hotels in Winston Salem
A recent review
5 of 5 stars reviewed 1 week ago
yaser z Johnson City, Tennessee
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109 reviews from our community

Traveler rating
    55
    31
    14
    5
    4
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26
16
8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johnson City, Tennessee
Top Contributor
136 reviews 136 reviews
52 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best Courtyards I've visited and there had been a whole bunch. This place is probably the cleanest.  Rooms are updated and they sparkle. Not because they're are new, but rather because the cleaning staff does a great job. I couldn't find a spot on the bathroom floor, the carpet was clean as can be and even the... More 

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Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay, whether business or pleasure. The hotel is very accommodating, with friendly staff. The rooms are a very good size. I was very comfortable with the bedding. This hotel is located in the heart of Downtown Winston. You are within walking distance to several great restaurants. This is in ideal place for conferences, and... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed December 24, 2014

I chose this hotel for the proximity to Forsthye Medical Hospital. I came in from Atlanta to visit with my sister who was having surgery at the Hospital. Although it was very short notice the front desk staff took extra time to make sure I was accomodated. Even calling to check on everything once I was in my room. The... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear aliceadams2014, We appreciate all of your nice compliments on our staff and hotel. We are so glad that we could help you during your time of need. We are glad that you found our rooms comfortable and nicely decorated. We hope that you will visit us again in the future. Tom Ferrell, General Manager More 

Mansfield, Texas
Senior Contributor
38 reviews 38 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 9, 2014

Ver well appointed room. Very clean and comfortable. Laid out for working. Friendly service. Room comes with a free hot breakfast that was better than most. Fast wifi. Free printing in lobby. Starbucks on site. Would recommend highly. Convenient to a ton of restaurants

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Texzilla H, Thank you for your kind words about our hotel and its staff!! Our guest do find the hotel either by GPS or just calling the hotel number for directions if you need. Yes our Starbucks on site is a big hit with guests and thank you for your high recommendations. We look forward to serving you in... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed November 16, 2014

I had a great experience staying here. The staff was very helpful and couteous. I enjoyed Sonia the receptionist and also Shirley the housekeeper from New York was excellent. The rooms were clean and well taken care of. This place is a steal for the price and location is perfect. Very close to the mall and shopping center. They staff... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Wendy N, Thank you for your kind words about our hotel and its staff!! Sonia and Shirley certainly are stand outs on our staff, and are very customer focused. We do have a great location to the mall and great restaurants, and have a great staff to accommodate your guest needs… Thanks again for your kind words and we... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Great hotel to stay as you pass thru Winston Salem NC or even a few days in a row...Great staff and breakfast bunch! General Manager - Mr Victor a super neat guy and talks with all the guests....Again a great place... John & Gloria Dunn VA Beach VA

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Satellite Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

Just a basic stay as I was passing through the area. Clean, comfortable, polite staff and quiet. Would recommend again. The neighborhood was great and the proximity to the highway was perfect. I was travelling to Troy NC.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear jnjewlz, Thank you for your comments about the Courtyard Hanes Mall, I am very proud that you noticed that we were clean, comfortable and had a polite staff. Many of our guest find this hotel as a great stop over hotel like you did as well as a great long term stay hotel. Thanks again for your comments and... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 18, 2014

A standard hotel experience focused more on the business traveler. The hotel is located in a safe, business area with offices directly across the street and next to it. The Hanes Mall is less than a mile away along with fast food/chain type restaurants (Red Lobster, Bojangles. Chili's, Buffalo Wild Wings...). Rooms are very clean and nicely appointed with comfortable... More 

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Tom F, Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear viaggiatoreciao, Thank you for taking the time to share your experiences with the Tripadvisor readers. I am glad you enjoyed your stay with us, and yes the hotel is very clean, safe, and blessed with a great staff. We look forward to you returning next time your travels bring you to the Winston Salem area. Thanks again, Tom Ferrell... More 

Philadelphia, Pennsylvania
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 7, 2014

We stay at Courtyards and Marriott Hotels most often when we are on the road. Usually they are great value and easy places we enjoy. Here the staff was excellent and the facility as a whole was great. Our room, however, had an odd smell and was slightly damp. Full disclosure - it was Winston Salem in August! So we... More 

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear JB from Philly, Thank you for your kind words you spoke of in your Tripadvisor comments. We truly are blessed with a great staff here in Winston Salem. You are correct also about all the rain lately, add some heat and it makes everything humid. We have replaced several ac units for the rooms this year so they are... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed September 4, 2014

I traveled to this hotel site for 6 months and the main reason was because of Sonya's outstanding customer service. She displayed great professionalism and was able to take care of any issues I may have had. Sonya's work ethic was outstanding and helps make the experience and stay at the Courtyard Marriott in Winston-Salem enjoyable.

Was this review helpful? Yes
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Whiteyj27, Thank you so much for your kind comments about our Superstar Welcome Ambassador Sonya. She is a joy on the Front Desk, and a great asset for this hotel. She is so genuine and sweet, our guests love her. She is also fun for her coworkers to work with, with her quick wit, and amazing ability to remember... More 

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Marriott
Winston Salem Courtyard
Hotel Style:
#8 Family Hotel in Winston Salem
#10 Business Hotel in Winston Salem

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