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Courtyard by Marriott Winston-Salem Hanes Mall

Certificate of Excellence
3.0 of 5
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1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
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Ranked #10 of 36 Hotels in Winston Salem
Certificate of Excellence
A recent review
4 of 5 stars reviewed today
PinkIsSoPretty Columbus, Ohio
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed today NEW

We stayed here on our way from NC to Ohio. The hotel's front desk staff is really nice and that's the best part. The hotel itself is just okay. Our room was musty at night and smelled like exhaust was coming from the AC in the morning. It was clean and the beds are super comfortable. They do have breakfast... More 

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Houma, Louisiana
Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago

The ladies at the front desk helped us select where to eat each night- and even labeled a map for us. They didn't steer us wrong. Such friendly people in the whole town. And it's nice to have a cafe in the hotel- the food was good but a bit pricey. The room was comfortable and very clean. We had... More 

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Atlanta, Georgia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The best thing about this hotel is they have a real Starbucks Coffee shop in there lobby area, which doubles as a full bar at night. On the negative, I changed rooms 3x due to AC issues. I finally got a room with a quiet, working unit. Check out your AC unit before you unpack your bags.

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Amy N, Thank you for your comments concerning your stay at the Courtyard Hanes Mall. I do apologize that you had to change rooms to find an ac unit that got the room cold enough for your liking. Some of our ac units have had a hard time during the record heat we have had in NC this past... More 

Jasper, GA
Level Contributor
86 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel before and find the facility and staff friendly and efficient. I find it to be a little out of the way, but not terribly bad. The room was clean and in good shape. The Fitness Center is fairly small with only two treadmills. They have a typical Courtyard restaurant set-up and were willing to... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Randy L, Thanks for your kind comments about Courtyard Hanes Mall, we are truly blessed to have a great staff that will do things like make sure you are able to get breakfast even if they are not totally open. Our housekeeping staff also does a great job every day. We look fore to you returning and staying with... More 

Sarasota, Florida
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here twice and enjoyed both times! The staff is very friendly and helpful. The room and hotel is decorated very modern and kept very clean. Breakfast was not included with our room, but they have a cafe in which you can purchase an assortment of items-including Starbucks coffee. Has a great location-easy to get around Winston-Salem from or... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Lindsey G, Thank you for your kind comments and perfect score of 5 out of 5 on your Tripadvisor review of the Courtyard Hanes Mall. I am glad you found it to be Relaxing and Pleasant. Our breakfast is served piping hot and freshly made, served on dishes with silverware vs reheated, severed on Styrofoam and free. Guest love... More 

Durham, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

Our recent stay with this hotel was AWESOME! It was a quick little get away for my husband and I. It was actually a surprise for him for Father's Day. The staff worked with me so that I could have champagne and chocolate strawberries awaiting our arrival. The front desk associate that checked me in was very pleasurable and even... More 

Was this review helpful? Yes 1
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear ChristyL, Thank you for your kind comments and perfect score of 5 out of 5 on your Tripadvisor review of the Courtyard Hanes Mall. W3e were very happy to help you surprise your husband with the chocolate dipped strawberries and Champagne, I am sure it went over well. We are truly blessed with a great staff here. Thank you... More 

Lorain, OH
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 9, 2015

I especially liked the location since it was close to shopping with many eating options. The staff was attentive with regular greetings and conversation. We stayed here during a very busy graduation weekend and I was concerned that there were be lots of noisy guests. I was pleasantly surprised. The rooms were clean and there were adequate towels and clean... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear ClassyK, Thank you for your kind words about the Courtyard Hanes Mall to Tripadvisor about your stay. I am glad you found it to be very nice for the price and were able to come during the graduation time period. We look forward to your return visit. Thank you again for your comments Tom Ferrell More 

Naples, Florida
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 8, 2015

I had stayed here on business many years ago and was happy to see the updates to the rooms. The room was very nicely appointed, clean and the service staff we met and spoke to were pleasant, accommodating and always offered assistance to anyone that needed it. Having Starbucks coffee served in the Bistro was important and appreciated by me.... More 

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear Barbra S, I am so glad you were able to return to our hotel and get to see our beautiful remodeling job. Guest are raving about the new looks and how comfortable the rooms are. We also remodeled our food service area and added a Bistro that features a Starbucks, and the guest are very excited about that!!! Thank... More 

Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 4, 2015

Just wanted to write a note to compliment the EXCELLENT customer service we received getting coffee and breakfast from Dawn. She made our morning :) We were a little late when arriving for breakfast and she made sure that we still got service with a smile. She quickly talked to the kitchen and we were pleasantly served past the closing... More 

Was this review helpful? Yes 2
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear TorrieS, Thank you for your kind words about our Excellent Customer service here at the Courtyard by Marriott Hanes Mall. We really do bend over backwards for our guests to ensure they are happy during their stay, even if that means to reopen the kitchen after closing down. This is true Southern Hopspitality!! Thank you again for your comments... More 

Stone Mountain, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2015

We attended Easter services at Old Salem for the second consecutive year. The hotel was immaculate and very accommodating. Even though breakfast was not free as a lot of other places are, the meal looked very enticing. You can tell they really care about their breakfast presentation. The room was spacious and clean and the bed was very COMFORTABLE! In... More 

Was this review helpful? Yes 2
tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review

Dear LoweryF, Thank you so much for yet another perfect score of 5 out of 5 on our Tripadvisor review of the Courtyard Hanes Mall!! We pride ourselves on anticipating our guests’ needs and exceeding their expectations!! Oh and those beds in the guest rooms are all double sided pillow top beds from Serta, which is why they are soooo... More 

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