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Courtyard by Marriott Winston-Salem Hanes Mall

Certificate of Excellence
3.0 of 5
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1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
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Ranked #9 of 36 Hotels in Winston Salem
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Lindsey G Sarasota, Florida
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126 Reviews from our TripAdvisor Community

Traveler rating
    65
    37
    14
    6
    4
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28
18
9
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sarasota, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here twice and enjoyed both times! The staff is very friendly and helpful. The room and hotel is decorated very modern and kept very clean. Breakfast was not included with our room, but they have a cafe in which you can purchase an assortment of items-including Starbucks coffee. Has a great location-easy to get around Winston-Salem from or... More 

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Durham, North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

Our recent stay with this hotel was AWESOME! It was a quick little get away for my husband and I. It was actually a surprise for him for Father's Day. The staff worked with me so that I could have champagne and chocolate strawberries awaiting our arrival. The front desk associate that checked me in was very pleasurable and even... More 

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Lorain, OH
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I especially liked the location since it was close to shopping with many eating options. The staff was attentive with regular greetings and conversation. We stayed here during a very busy graduation weekend and I was concerned that there were be lots of noisy guests. I was pleasantly surprised. The rooms were clean and there were adequate towels and clean... More 

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Naples, Florida
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had stayed here on business many years ago and was happy to see the updates to the rooms. The room was very nicely appointed, clean and the service staff we met and spoke to were pleasant, accommodating and always offered assistance to anyone that needed it. Having Starbucks coffee served in the Bistro was important and appreciated by me.... More 

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Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 4, 2015

Just wanted to write a note to compliment the EXCELLENT customer service we received getting coffee and breakfast from Dawn. She made our morning :) We were a little late when arriving for breakfast and she made sure that we still got service with a smile. She quickly talked to the kitchen and we were pleasantly served past the closing... More 

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Stone Mountain, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2015

We attended Easter services at Old Salem for the second consecutive year. The hotel was immaculate and very accommodating. Even though breakfast was not free as a lot of other places are, the meal looked very enticing. You can tell they really care about their breakfast presentation. The room was spacious and clean and the bed was very COMFORTABLE! In... More 

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Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

I have stayed at this hotel several times in the last year hotel to visit family in the area. My mom was at a nursing home nearby. The hotelstaff is friendly and helpful. They are a joy to be around. The hotel rooms are up to the high standards of what what you would expected of a Courtyard. The hotel... More 

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Georgia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 5, 2015

Ok so please read this entire review. I think it will be helpful. Please note that I am only stating my opinions, so I hope nobody is offended. My wife and I stayed here on Good Friday of 2015 in our way to DC from Atlanta. The hotel was consistent with our expectations of Courtyard. What are our expectations? Clean,... More 

Was this review helpful? Yes 5
Milwaukee, Wisconsin
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed March 26, 2015

Only was here for one night, but it was good. Quiet and comfortable accommodations in the room. Adequate breakfast. Workout room was OK. Busy area. Lots of traffic but also lots of places to eat, and there's shopping in the area. Parking was free and easy. Room was in decent shape and clean -- but showing some wear.

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Rocky Mount, North Carolina, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed March 24, 2015

Everyone went above and beyond to make our stay special and accommodating...even though it was a business trip! They were friendly form the get-go at checkin. The rooms were roomy and extremely clean. Our stay included a delicious breakfast cooked to order and the morning staff was extremely excellent. The room provided an excellent place for my husband to get... More 

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