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Crossland Economy Studios

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7910 N. Point Blvd., University Parkway, Winston Salem, NC 27106
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Crossland Economy Studios
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Crossland Economy Studios
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34 reviews from our community

Traveler rating
    4
    7
    1
    7
    15
See reviews for
6
3
7
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Greenville, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

So I went there this passe weekend, I would not recommend this to anybody, the sanitation rating is a 90.00 and we asked if we could go see the room first. So we went to see the room and somebody was in there naked on the bed.

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you were checked into the wrong room upon your arrival. In response to your feedback, I discussed your comments with the team, and we are reviewing our check-in process to make sure this doesn't happen in the future. I am grateful for the feedback you provided so... More 

Charlotte
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 10, 2015

The environment was good. No loud music or people hanging out. My check-in experience was not good. The first room had not been cleaned that day. I was checking in at 5:00pm. When I went back to the office another patron was given a key to a room that was still occupied. The second room was ok. My reservation stated... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2014

My time here was well spent. The best thing for me is that I was able to cook and didn't have to spend too much money on take out. You get free WiFi. The laundry room is good. I would recommend this place to anybody. Its affordable and clean.

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen, our free Wi-Fi and our laundry facilities during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels. We hope to see you again,... More 

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed November 27, 2014

My family and I needed a hotel for a few extended days in WinstonSalem, NC until our apartment was ready for move in. Nevertheless, my 11 year old daughter encountered an experience which was temporarily I accommodating at the time. However, Crossland Extended Suites management was very professional & accommodating with rectifying our family needs!!! Thank you very much Joshua... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to help your family in your time of need. I am so glad to know that my staff provided you with such great service. Thank you again for your kind words. The staff and I would love to... More 

Lowell, Massachusetts
1 review
2 of 5 stars Reviewed July 13, 2014

No room cleaning (unless extra was paid)....asked for non-smoking, was given smoking....room appeared MUCH larger on website....bathroom sink was coming off wall.....hole by the door inside the room......air conditioner didn't feel like it was conditioning...overall NOT an enjoyable stay, I will not be staying with this company again

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are very sorry that we could not accommodate your room request and that your room did not meet your expectations. We will be working with our maintenance engineer to ensure everything in our rooms is in proper working order prior to our guest's arrival.... More 

Roswell
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 25, 2014

I prepaid for a room for a Friday night through Travelocity. I was to attend a conference in Winston-Salem on Saturday and would not be arriving at the hotel until 11:00. While in route, a message was left on my cell phone by the manager saying that they had overbooked rooms and were canceling my reservation. There was no offer... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Crossland Economy Studios, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience. In response to your feedback, I will review our reservations policies and guest protocol to ensure your experience is not repeated. If you would like to discuss this further, please feel free to contact me directly at, wsu2@extendedstay.com. I do hope... More 

Norristown, PA
Contributor
15 reviews 15 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 19, 2014

I am a bit surprised by some of the reviews. We stayed here two nights. We had the 2 bedroom apartment and it was decent for the money. The beds were comfortable, the televisions worked, the microwave worked. Both bathrooms were fine. The area was nice with lots of stores nearby. The front desk staff was extremely friendly and courteous.... More 

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios, responded to this review

Thank you for writing a glowing review of our hotel. The staff and I appreciate your kind remarks regarding our comfortable accommodations and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again the next time you’re in town! More 

Rochester, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2014

This place is a joke!! I made my reservation weeks in advance through Hotels.com. I called in the morning for an early check in. They had my name on the list and said it wouldn't be possible that day with all the bookings. That was fine until I arrived that afternoon to check in. I was first told they only... More 

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios, responded to this review

Thank you for taking the time to write a review of your stay. I apologize for the issues that you dealt with during the check-in process at our hotel. I will meet with our entire staff to review our guest protocol and reservation policy so that this issue does not affect future guests. If you would like to discuss this... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 16, 2014 via mobile

I travel often and stay at a wide range of hotels. This is by far worst ever. The girl at the front desk couldnt stop sniffelling, nor could the guys she was talking to before me. There was also a large man in room 100 laying there with the door open. Im no square or cop but hmm. Front desk... More 

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room and that the level of professionalism our staff displayed did not meet your expectations. I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Also, your... More 

Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2014

They need to clean it was horrible I have still not received a call back I have pictures the bathroom had mold dust and lent in towels stains on the walls and floor spider webs I will never go to that location again

Was this review helpful? Yes 1
Manager_11525, Manager at Crossland Economy Studios, responded to this review

Thank you for taking the time to write a review of your stay. I apologize for the level of cleanliness in your room and I am working with the staff to improve our cleaning procedures so that this issue does not affect our future guests. Please contact me, at wsu@extendedstay.com, if you would like to discuss this issue any further.... More 

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