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Holiday Inn Wilmington

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5032 Market Street, Wilmington, NC 28405
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Holiday Inn Wilmington
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Holiday Inn Wilmington
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47 reviews from our community

Traveler rating
    27
    16
    2
    2
    0
See reviews for
11
13
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Being a traveling salesperson - aka a Nomadic Gypsy, I made a mistake of which I learned about while Dominique's smile welcomed me at the front desk. Though my dilemma was probably not the first time she's ever encountered a guest showing up a day late, she quickly took up my plight with the hotel manager. The problem was resolved... More 

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Lancaster, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an great overnight stay at this Holiday Inn. After traveling and spending 6 of the past 7 nights in hotels, we asked Dominique for an upgrade to our reservation since we are IHG Reward Club members. She gave us top notch treatment and upgraded us to an executive suite which was very nice and unexpected. Thanks Dominique, you... More 

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Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for joining us at the Holiday Inn during your recent trip to Wilmington, North Carolina. We are pleased to hear that you enjoyed your stay and really look forward to sharing this feedback with Dominique and the rest of our team. We hope you enjoyed the rest of your trip and that you will come back to see... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel almost every week, so I stay in a lot of hotels. This was my first time at this hotel and it was not a good experience. First, I booked the room and paid, in advance, through a third party. I learned the day before my scheduled trip that I was going to be delayed a day. Since the... More 

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Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for your review. We appreciate the kind words about our clean hotel and convenient location. However, our goal is to provide excellent customer service to each and every hotel guest, so we are disappointed to hear that you were not completely satisfied with your stay. Thank you for bringing these concerns to our attention so that we can... More 

Clemmons, North Carolina
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last month for a cheer competition! I'm pretty sure we took over the 5th floor and the indoor pool with a bunch of 5-15 year olds. This hotel was FANTASTIC at dealing with all of us....they were able to accomodate us to have rooms beside each other as well. The room itself was great....the beds... More 

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Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for joining us at the Holiday Inn for the Wilmington cheer competition! We are so glad to hear that you and your group enjoyed your stay. We appreciate you recommending our friendly team and comfortable rooms to fellow travelers. We hope everyone had a wonderful time at the competition and that you will come back to see us... More 

Lynchburg, Virginia, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I was expecting closer to the beach/river area. The mistake was my own NOT the HI! The HI was spotless and the staff was wonderful. Bed was comfortable, maybe not the pullout so much. We added the breakfast to our stay and I think my teenager probably ate more than I paid for the entire stay. I... More 

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Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for recommending the Holiday Inn Wilmington to fellow travelers. This is one of the highest compliments that you can give our team! We apologize for any miscommunication that occurred regarding our location. We hope you enjoyed being half way between Wrightsville Beach and historic downtown. We are grateful for all of your feedback and hope to see you... More 

Claremont, North Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Brandon at the front desk was invaluable with his assistance. We were touring UNCW with our daughter and needed lots of help. He provided parent rate booking, printed off maps of the campus (which we had left at home), patiently answered numerous questions and surprised our daughter with a special dessert for her 18th birthday! He was incredibly helpful, pleasant... More 

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

A special thanks to you and your family for joining us at the Holiday Inn during your recent trip to Wilmington, North Carolina! We are excited to hear that you enjoyed your tour of UNCW. Please tell your daughter congratulations and welcome to the Wilmington community! We look forward to seeing you and your family again soon. Sincerely, Holiday Inn... More 

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was back in Wilmington, NC for a quick business trip this time so I decided to stay at this hotel again because my previous time was good. Not so good this time. It was very chaotic while I was trying to check in (kids running around behind the front desk and too many employees hanging around). No wonder my... More 

Was this review helpful? Yes 1
Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for your review. We appreciate the kind words about our clean, comfortable guest rooms. However, our goal is to provide a positive experience for travelers each and every time they stay with us. Therefore, we are disappointed to hear about the inconveniences that you experienced on this particular visit. Thank you for sharing this feedback with our team... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed March 19, 2015

When i went to check in I didn't notice that I had accidentally booked the Holiday inn express. But due to the wonderful greeting, and professionalism by Dominique and Brandon at the front desk I knew this was the hotel I should have booked, so I immediately cancelled that booking, and booked with the Holiday Inn. During my two night... More 

Was this review helpful? Yes
Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for recommending the Holiday Inn to business and leisure travelers alike. We appreciate the compliments about our comfortable beds, friendly team and delicious breakfast selection. We hope to see you again very soon! Sincerely, Holiday Inn Wilmington Management Team More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

I & my friend stayed for 4 days in second week of Feb, 2015. Their Service is terrific. Brandon & Larry were at front desk. Brandon is hell of a guy. He wanted to accommodate us. Make us comfortable, personally checked on us & remembered us. If we go again this is our only choice. Their hot breakfast is terrific... More 

Was this review helpful? Yes 1
Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

Thank you for choosing the Holiday Inn during your recent trip to Wilmington, North Carolina. We look forward to sharing this feedback with Brandon, Larry and the rest of our team. We appreciate your compliments and look forward to seeing you again in the future! Sincerely, Holiday Inn Wilmington Management Team More 

Dawson, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

Room was very clean, Great price and staff was awesome...thank you Dominique, you were such a savior!!! Best hotel in Wilmington, NC!!! We will definitely make this our new travel home while in the area.

Was this review helpful? Yes 1
Danielle K, Guest Relations Manager at Holiday Inn Wilmington, responded to this review

A special thanks to you and your family for joining us at the Holiday Inn during your recent trip to Wilmington, North Carolina. We are pleased to hear that you enjoyed your stay and appreciate the kind words about our clean rooms, great value and friendly team. We look forward to being your home away from home in Wilmington! Sincerely,... More 

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