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Hilton Garden Inn Wilmington Mayfaire Town Center

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6745 Rock Spring Road, Wilmington, NC 28405
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Hilton Garden Inn Wilmington Mayfaire Town Center
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Hilton Garden Inn Wilmington Mayfaire Town Center
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816 Reviews from our TripAdvisor Community

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Traveler rating
    617
    128
    35
    27
    9
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249
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Wilkes-Barre, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff of this hotel was helpful and enlightened us to places to visit especially Rosa, who was always smiling and friendly with her greetings. Definitely will be back when we visit the area again.

Was this review helpful? Yes
Canandaigua, New York
5 of 5 stars Reviewed 1 week ago NEW

Just stop in for a short visit and the Front desk lady Rosa who was very helpful and very nice. Will definitely stay again... Great Service, very nice rooms and close to shops and restaurants. Great place to stay

Was this review helpful? Yes 1
central NC
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel roughly four years ago and it was OK - average - and earned three stars as a result. This time the experience was more pleasant, thus, the four stars. What's great: Pool area was clean Mattresses were still super comfy (among the best I have experienced in hotels) Check in was efficient Great hair dryer and iron... More 

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

DSAJ1123, I'm happy to hear that the "2nd time was the charm". We appreciate you giving us another opportunity to make things right. At Hilton Garden Inn, We promise to do whatever is takes to make sure that you are completely satisfied. When travel brings you back to Wilmington, don't hesitate to give us a shout. Thanks, Eric Brown Front... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hilton Garden Inn Mayfair was a terrific place to stay in order to visit the beach, without the crazy cost of staying on the beach; the staff is super nice and we were greeted by the very wonderful help of Carolyn at the front desk!! They provide cookies in the afternoon, and coffee, tea, and water with fresh fruit slices... More 

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Elizabeth H; We appreciate your 5 star review of the Hilton Garden Inn Mayfaire. Carolyn is a great asset to our team as she provides the best customer service to all guest. Our lobby features cookies in the afternoon,coffee, tea, and water with fresh fruit slices daily. The Mayfaire Shopping Center is within walking distance to Mayfaire which offers an... More 

Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I prefer HGI because of their restaurant and bar. When I arrived at this HGI, both were closed. I was told they were "short staffed". This is a beach location in NC in July! I had to wait 20 minutes at check in because their rooms were not ready. TV didn't work, had to call maintenance.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Michael K, We are very sorry to hear about your previous stay. I would love the opportunity to speak with you on this matter. Please call me directly at (910) 202-5991. Thanks, Eric Brown Front Office Manager More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very helpful and friendly! The room was clean and the bed was very comfortable. The lobby had refreshments and fruit for the guest, which I thought was a great touch. The hotel was only minutes away from the beach and there was great places to eat near by. I would diffidently recommended this hotel to others.

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Rico O, We appreciate your 5 star review of our award winning hotel. Just like you stated, we are just minutes away from Wrightsville beach and downtown Wilmington. We look forward to welcoming you back to the Wilmington area. Safe travels! Thanks, Eric Brown Front Office Manager More 

Raleigh, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

...but pretty standard for an HGI. The lobby area (that includes the restaurant) is bright and typically pretty clean. There's a nice area with tables and the fireplace so on chilly evenings you can read a book and feel like you're somewhere cozy. The fruit flavoured waters are also really refreshing. I have never used the pool so I can't... More 

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

AerieFaeries; Thank you for choosing to stay at our award-winning Hilton Garden Inn Mayfaire. We appreciate your 4 star review, our clean, comfortable hotel and our pleasant staff. We’re very sorry that our restaurant was closed on the date of your arrival. We sent email out informing guest that our restaurant would be closed due to deep cleaning. If travel... More 

Fayetteville, NC, United States
1 review
5 of 5 stars Reviewed 1 week ago

Had an awesome time and stay at this hotel with my family. Everything you would expect from a Hilton Garden Inn, this place lived up to that, hands down. It was within a 5 minute drive of Wrightsville Beach, and there was great shopping in the Mayfaire Towne Center right in front of the hotel area. Will definitely stay here... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Joshua T; Thank for that raving review. I'm happy to hear that you and your family enjoyed your stay while vacationing down in Wilmington. We look forward to welcoming you back in the future. Thanks, Eric Brown Front Office Manager More 

Wilmington, NC, United States
1 review
2 of 5 stars Reviewed 1 week ago

We stayed here for a wedding and I felt bad that the bride and groom had recommended this hotel to their guests. The hotel had no idea what they were doing, it seemed they were sort staffed and inexperienced. We didn't receive room service and had planned to work from the hotel one day but due to horrible internet service... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Emily P, Thank you for your recent review of our award-winning HGI Mayfaire. We regret that you felt your stay was unsatisfactory and did not match that of the other 743 Tripadvisor contributors that graded our property with 4+ stars. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will... More 

Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We came to Wilmington and stayed here overnight. First, the bad: we had no Internet during our stay. The king mattress didn't have the adjustable dial, which was advertised. The good: the pool was nice and warm after a long day touring the battleship and perfect for my sore muscles. We had dinner and breakfast at the hotel. I had... More 

Was this review helpful? Yes
HGI-Mayfaire, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review

Roberta B; We are thrilled that your enjoyed our pool and other amenities. Thanks for pointing out out our wonderful breakfast staff as they work hard to make breakfast a wonderful experience. We look forward to welcoming you back to Wilmington when travels bring you back. Thanks, Eric Brown Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Friendly and helpful(3)
  • CUSTOMER SERVICE(3)
Questions? Get answers from hotel staff and past guests. Ask a question

216 photos of this hotel

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Standard King Room (38)
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The Hotel (54)

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Hotel & grounds (17)
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Pool/beach area (2)
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Bathroom (5)
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