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Americas Best Value Inn- Wilmington

2.0 of 5
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2828 Market Street, Business Highway 17/74, Wilmington, NC 28403 (Formerly Inn at Wilmington)
Americas Best Value Inn- Wilmington
Best prices for: 1 room 1 guest
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Ranked #34 of 44 Hotels in Wilmington
A recent review
5 of 5 stars reviewed 1 week ago
Shané A Winston Salem, North Carolina
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108 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

These rooms are extremely tiny and they are not cleaned very well. If I wasn't here to work and my company had not paid for these crappy rooms I would not stay here. The staff is very nice and helpful and they do try to be very accommodating with trying to make your visit go smoothly.

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Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Renee H, I appreciate you taking time to post a review regarding your stay. Reviews are very important to a business in order to help ensure a good product and service and I can assure you I do use them as a learning tool for the property and staff. I see you mentioned you were here under your company... More 

Winston Salem, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Took a weekend trip and wanted to see as much as possible. Close to beach and several blocks from downtown as promised. I was pleasantly pleased with everything surrounding the location. Check in was busy but there was some sort of convention going on, but the receptionists worked quickly. When I called to confirm my reservation, there was a small... More 

Was this review helpful? Yes 2
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Shane', Thank you for taking a moment to post a review about our property. It is always great to hear back from a guest (good or bad) in order to working to provide a pleasant experience for our guests. It is especially great when we have a guest who was pleased! I appreciate your honesty and understanding we are... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The staff was friendly, the room clean and it was a great plus to have a fridge and microwave in the room! I was miffed that there was no iron, (I just used the shower to steam up the bathroom, and that got the wrinkles out!). There were "grab and go" brrakfast items (rolls, bagels, juice) that saved me a... More 

Was this review helpful? Yes 1
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Teresa E, I appreciate you taking a moment to respond regarding your recent stay here at Americas Best Value Inn. I do read and respond to all reviews posted and use them to work on improving our service and product. I apologize for the inconvenience you experienced regarding an iron, however, we do have irons and ironing boards available... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We search numerous hotels in Wilmington, not finding one that appealed to us until we turned into 2828 Market St. The staff was very professional and friendly. The housekeepers were the best and the Maintenance Guy John was better than any GPS when needing to find anything nearby. All of this is a reflection of awesome management. The manager has... More 

Was this review helpful? Yes 2
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear typ8, Thank you for taking a moment to post a review regarding our property. It is always appreciated to hear from a guest, whether it be good or bad in order for us to help improve our product and service. Thank you for the wonderful comments regarding the staff. We are a simple hotel and work very hard to... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

this was the worst hotel I have ever stayed. the bathroom was very dirty, hair squeak and secretion. the room had a strong odor. when I went to sleep on the bed I was so short of breath that I had to leave the hotel and drive away with the children in the 12 am think had used some strong... More 

Was this review helpful? Yes 1
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Christianne, Thank you for taking time to post a review regarding your stay. I am terribly sorry you experience here. We are a modest and simple hotel and have been working to upgrade and improve our product and service. I did research your situation and if my staff is remembering correctly we had a guest who checked in to... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 20, 2015 via mobile

My friends and I rented a room here for a local tournament. The condition of the room was as follows: black spot on the bed, roach hanging out on the left wall of the room, the floor was filthy, another roach in the bathroom sink, neither the toilet, shower, or sink had been cleaned. When we turned on the faucet... More 

Was this review helpful? Yes 1
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Chrysee01, Thank you for taking time to post a review on Trip Advisor regarding your stay. I sincerely apologize for the inconvenience you experienced here, as I did when I spoke to you when you were here, however, I am confused because there are a couple of issues you expressed in this review you never mentioned to me when... More 

Raleigh, North Carolina
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 16, 2015

Great price. Good Customer Service. Room was small room but had new flat screen tv with hdmi hook up which is great overall good inexpensive place to stay. Lots of restaurants in the area.Very close to shopping centers and Wrightsville beach.

Was this review helpful? Yes 3
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Hello Emma, Thank you for taking time to post a review on Trip Advisor. It is always great to hear from a guest about their experience here. I use reviews, whether they are good or bad, as a way to correct or improve on our service and/or product. We have made so many improvements in the past year, one of... More 

Morganton, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2014

I travel to Wilmington once a week for my job. And I have stayed its every so-called budget motel in Wilmington. This one by far is the best. Even though this motel is a older motel they have made many improvements just in the lsat 6 months. The rooms are clean and the staff are very accommodating. Believe me I've... More 

Was this review helpful? Yes 3
Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Hello Tom5669, Thank you for taking time to post a review on Trip Advisor on your recent stay. I was happy to hear you were pleased with your room and overall stay. The staff works hard to provide a clean and pleasant environment for our first time guests or returning guests. We have worked very hard since April with all... More 

Lenoir, North Carolina
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 25, 2014 via mobile

The bathroom was not clean at all, the housekeepers start cleaning rooms before 8 am and the morning staff likes to talk on the telephone. If you are traveling through, it is a place to lay your head down, ask for the front side of the building away from the nightly activities that go on in the backside of the... More 

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Annette C, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Army Wife and Happy, Thank you for taking a moment to write a review regarding your recent stay. I would like to personally apologize for the inconvenience you experienced on your visit. Although you commented about the housekeeping staff starting at 8:00am.... My housekeepers do not clock in until 9:00am and then they spend the first 30 minutes getting... More 

1 review
2 of 5 stars Reviewed October 17, 2014

Room was clean. Thats about all that was good ! Old TV with a very fuzzy picture. Limited chanels . WIFI is HORIBLE !!!!! And I needed wifi to be able to study for an exam I was in town to take. I understand now why the room was only $50 a night .

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InnatWilmington, General Manager at Americas Best Value Inn- Wilmington, responded to this review

Dear Blake, I sincerely apologize for the inconvenience you experienced during your stay. We have been working towards upgrading the property and we still have a few things to complete. We are starting to come off from season and slow down some so we can complete the remaining items we are working towards.... flat screen TV's, tiling the bathrooms, resurfacing... More 

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