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Howard Johnson Express Inn Wilmington

2.0 of 5
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3901 Market Street, Wilmington, NC 28043
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1 room 1 guest
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Howard Johnson Express Inn Wilmington
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95 Reviews from our TripAdvisor Community

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Traveler rating
    2
    15
    24
    17
    37
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34
16
13
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (30)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (7)
All months
1 review
1 of 5 stars Reviewed 1 week ago

Had to ask the front desk 4 times for extra pillows before they actually looked for some. Also on hotels.com I booked the room for $98 the front desk charged us $134 outlets barely worked and wifi didn't work. Breakfast was very basic and small. Would visit again.

Was this review helpful? Yes
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We greatly appreciate your loyalty and we sincerely apologize for the problems that you encountered with housekeeping and maintenance. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues,... More 

Durham, North Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a perfect location but it needs upgrading in the rooms! It's clean and the staff is very friendly and the prices are affordable but the rooms needs upgrading! I enjoyed my stay!!

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. It is great to hear of how you enjoyed the value and the convenient location of our hotel! We also appreciate your suggestions for improvement and look forward to impressing you during future stays. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Upon checking in immediately notice 4 inch step up to get into room. 1 bed had bed cover with stains on it. Floor in main room area & in bathroom were not level. Hotel booklet in room contained letter stating that if you were in the room for 15 minutes you could not get a refund regardless of what your... More 

Was this review helpful? Yes 1
Angier, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

Traveling on a budget, I didn't have high hopes for this place. But it was definitely not worth over a 100 a night. It is a cheap outdated motel with poor customer service, awful breakfast and poor housekeeping. When asked the front desk assistant about nearest beach, she was not very eager to help. When cleaning the room, they didn't... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I do hope you'll return and let us show you a far better... More 

Carolina Beach, North Carolina
1 review
1 of 5 stars Reviewed July 14, 2015

Over priced, nasty room! Never again. Breakfast sucks. I feel like someone didn't use vasoline!

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I hope you will return to give us the opportunity to change... More 

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