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Howard Johnson Express Inn Wilmington

2.0 of 5
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3901 Market Street, Wilmington, NC 28043
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Howard Johnson Express Inn Wilmington
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Ranked #38 of 44 Hotels in Wilmington
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72 reviews from our community

Traveler rating
    2
    11
    16
    15
    28
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20
13
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11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Lake Waccamaw, North Carolina
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Room was just not right. Peeling wallpaper, repeatedly stained chair, dirty ring behind where shower curtain hung in tub. Table was dirty. The one and only soda machine was out of order. Free breakfast was none existant - choice was a small danish, a tiny muffin, or 1/2 a small cinnamon roll. Oh and u could toast a slice of... More 

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HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. I hope you will return to give us the opportunity to change your perception of our breakfast and services. More 

Worcester, Massachusetts
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We had No issues at the HoJo! Very nice accommodations and a very pleasant, helpful and friendly staff at the front desk. Room was comfy & clean. Free wifi. AARP discount on the sign caught our eye. Best bargain in town.

Was this review helpful? Yes
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope... More 

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed 1 week ago

Rooms were clean, spacious and beds were comfortable but be prepared, it's nothing fancy. The property is outdated and run down, however, a clean bathroom and clean sheets are the most important to me and both passed the test. Staff was friendly and the property is located near quite a few places to grab a quick bite to eat but... More 

Review collected in partnership with Howard Johnson

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HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for taking the time to write this review and share your experience. We appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We hope to see you again when your travels bring you back to the... More 

Senior Contributor
31 reviews 31 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So with this hotel, you need to bare in mind that you are paying a cheap price. And therefore you cannot have overly high expectations. However we were pleasantly surprised with our stay here. We initially stayed for 3 nights, as we arrived in WIlmington, explored, then rented a car and moved on. The hotel is small, but fairly quiet... More 

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HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for taking the time to write this review and share your experience. We are glad that you found the majority of your experience to be satisfactory. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more. More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed February 10, 2015

I found this hotel very clean and spacious. I was very surprised at the level of comfort from the mattresses. I am returning this weekend and will staying there again.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
HotelGM329, Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We appreciate your loyalty and we are looking forward to your next visit! More 

Jacksonville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 28, 2014

Watch the fine print. Adjoining rooms are $50 extra per night. The sign on the door may say non-smoking room. Ours was clearly not. Staff very unfriendly and put out with special requests.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
HotelGM329, Manager at Howard Johnson Express Inn Wilmington, responded to this review

I am terribly sorry to hear of your disappointment with our hotel. I am very sorry that this was not effectively explained to you and that the misunderstanding occurred in the first place. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel. More 

Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 16, 2014

The front desk clerk was very pleasant, although initially she could not find my reservation. The lobby is very outdated and continental breakfast consists of a coffee maker and orange juice dispenser. The room was very outdated and had an unpleasant odor. The sheets had dried blood stains on them and we had to drive to the office to get... More 

Was this review helpful? Yes 1
HotelGM329, Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay. I also want to thank you for bringing these matters to our attention and to assure you that your review means a lot to us and that we'll be using your comments to improve upon the guest experience. On behalf of our entire staff, we thank... More 

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