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Howard Johnson Express Inn Wilmington

2.0 of 5
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3901 Market Street, Wilmington, NC 28043
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1 room 1 adult
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Howard Johnson Express Inn Wilmington
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108 Reviews from our TripAdvisor Community

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Jacksonville, Florida
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

Travel tip 101: when you have to go to the "night window" at 9:30pm and they say "well the cable is out but you still can watch a few channels" and then "do you want a smoking room?" when it says nonsmoking facility & still want you to pay the same rate.... RUN!!

Helpful?
Thank tpurvis06
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

I am very sorry to hear of the difficulties you experienced during your recent stay with us. I hope that you would accept our sincerest apologies for all the inconvenience that you experienced. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience... More 

Stamford, New York
1 review
3 of 5 stars Reviewed December 7, 2015

The hotel is out dated and could use repairs, but it was still a comfortable place to rest our heads. The staff were welcoming and very helpful. The breakfast was poor. It did not have much available so we ended up eating out.

Review collected in partnership with Howard Johnson

Helpful?
Thank Dorinda1979
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

We sincerely apologize that we didn't meet your expectations with our hotel. Thank you for still appreciating our accommodations and staffs' excellent customer service. We hope that you can still give us another chance to prove how much we value your business. More 

Nags Head, North Carolina
1 review
1 of 5 stars Reviewed November 5, 2015

the place was filthy and smelled like urine. carpet stained in various places, bed spread had many staines, blankets were staines and sheets were stained and dirty. Furnishings were from the seventies and vary wornout. Outside the room was dirty.

Review collected in partnership with Howard Johnson

Helpful?
Thank Guy Phillip S
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. I hope that you will consider staying with us again so that we can have another... More 

Wilmington
2 reviews
1 of 5 stars Reviewed October 28, 2015

This ranks as one of the worst places I have ever stayed. The outside of the building is falling apart as well as the inside. The room was completely dirty and smelled horrible. I have stayed in other Howard Johnsons and this is by far the worst.

Review collected in partnership with Howard Johnson

Helpful?
Thank John S
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

We sincerely apologize that we didn't meet your expectations in having an excellent customer experience. Rest assured that this will be forwarded to our management to have them look into it and resolve immediately also to our staff and have them reminded of their duties. We hope that you can still give us a chance to prove that we value... More 

Raleigh, North Carolina
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 21, 2015

I wasn't going to write a review, but since they asked... We had to go buy fabric refresher and candles to cover the smell. It was dirty including hair all over the shower, towels weren't clean and dust that appeared to have been there since the 70's which is the decor as well. We never did get internet.The staff was... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank Sarah W
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We greatly appreciate your loyalty and we sincerely apologize for the problems that you encountered with housekeeping and maintenance. Thank you for sharing your honest and constructive review, rating, and evaluation of our hotel. More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 13, 2015 via mobile

This hotel was absolutely great!! A friend and I ended up fleeing from our originally booked hotel for unsafe conditions during the night and this hotel was wonderful. It had very friendly staff and good price. Would definitely stay here again.

Helpful?
Thank Bryanna S
HotelGM329, Guest Relations Manager at Howard Johnson Express Inn Wilmington, responded to this review

Thank you so much for such a wonderful review you have of our hotel and we are so glad that you found us. Our staff is very happy to know that you recognize our efforts of providing you with great customer service and we will surely be waiting for your return. We do hope that you and your friend will... More 

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