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Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center)

Certificate of Excellence
2.5 of 5
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4706 New Centre Drive, Wilmington, NC 28405
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Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center)
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240 Reviews from our TripAdvisor Community

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Traveler rating
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    12
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107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (240)
  • Mar-May only
    (64)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (25)
All months
1 review
5 of 5 stars Reviewed 6 days ago NEW

The room was excellent, the people was courteous and very helpful with a smile always, breakfast was like one in a 5 star hotel, with plenty of options and alternative. The hotel was well located close to beaches, and places for entertainment.

Was this review helpful? Yes
cx_wanc, Guest Relations Manager at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you Mr Eduardo Jasson for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our complimentary Be Our Guest hot breakfast and preferred our spacious suite room with 2 queens beds. We look forward to your next stay when you comes to Wilmington. Please "Like" us on Facebook... More 

Louisburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

There was a mixup for my rooms reservation and the hotel did nothing to accomadate me and my family. The male reservation check in person was very rude. I will never stay at this hotel ever again. I will only do my reservation through the original hotel reservation person. I will tell friends and family members to not do a... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for taking the time to provide us with the details of your experience. We apologize that your experience was anything less than satisfying. We have noted your complaints regarding the disappointing service you received from the staff, and we are making the changes necessary to ensure that our service is kept up to the highest standard. Thank you... More 

Charlotte, NC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited this hotel Sunday August 16, 2015 and stayed one night. We were moving our daughter into UNC-Wilmington the next day. Check in was very slow and crowded. Not sure what some of the issues were with people in front of us. We had no problem checking in. We were charged $25.00 for a deposit while we were at... More 

Was this review helpful? Yes 1
cx_wanc, Guest Relations Manager at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had comfortable stay. . We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a very clean family friendly environment where the staff met all of my needs. I plan to use this facility from now on anytime we come back to the beach. They have made a repeat customer out of me.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
cx_wanc, General Manager at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Ms. Kimberly. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Charlotte, North Carolina
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

The stay was okay. The welcome was nice. But when I got up to my room, the door was hard to open. We had to bust through the room door every time we entered and slam it shut once we came in. The bathroom tub had a stain. But overall the stay was cool. Could have been better.

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, in regards to the room door and bath tub. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

45 min check in after a long battle with honoring their listed price on hotels.com ask us to wait until after midnight to book it online then we were unable to book online after the clock rolled. Finally got our room, the room was then two queens instead of the King suite with the wall (separate room). Back down three... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for taking the time to share your experience with us. We apologize for the disappointing service you received from the staff during check in and for the issues you encountered with the rooms you were provided. We want to make sure our guests are comfortable and receive the best service. We appreciate your feedback and hope for another... More 

Rome, Georgia
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here the last week of July and it was great. The room was clean, all hotel employees were pleasant and seemed to be happy. Bobbi on the front desk was especially helpful with restaraunt suggestions and seemed to enjoy talking with the guests. The location was great, close to Market St. and all the resaraunts you could ever... More 

Was this review helpful? Yes
Kevin C, Manager at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

THank you for taking the time to review our hotel. If I can be of any assistance to you in the future please let me know. Take Care, More 

new york
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So chose country inn since I have stayed at them in last, and being part of Carlson Group means high standards. Checked in, got to room and found dirty tips next to bed, checked sheets and found chips and other sketchy looking stuff in bed. Don't think they even changed the sheets when the other people left. Told front desk,... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Wilmington Airport at Market Street (Convention Center), responded to this review

Thank you for reaching out and writing your review. We do apologize for the dissatisfaction with your stay, specifically in regards to the cleanliness of your room, as well as the quality of the dinnerware used for breakfast. This type of service is atypical for our hotels, and your comments will be reviewed with management to ensure that these issues... More 

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