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Hilton Wilmington Riverside

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301 North Water Street, Wilmington, NC 28401
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Hilton Wilmington Riverside
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Hilton Wilmington Riverside
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755 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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Concrd, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was tremendous. They were helpful, courteous and always had a smile on their face. The rooms were a little small but I didn't care about that because it is Wilmington and you need to be outside.

Review collected in partnership with Hilton Hotels & Resorts

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Stamford, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

The hotel is old and is in dire need of modernizing. My phone did not work in my room. When I notified the front desk they did nothing. I left a dental retainer in the room after I checked out. I immediately called the hotel and was instructed to leave a message with the housekeeping staff. They never returned any... More 

Review collected in partnership with Hilton Hotels & Resorts

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San Diego
Top Contributor
57 reviews 57 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The BEST part of this hotel is the LOCATION..on the River Walk, close to every thing..within walking distance for the historical district, tours, restaurants. I was here here before, May 2009. It is quire similar with some changes, more torn up than I recollect but they are doing renovations to the River walk. I don't know what it is about... More 

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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our room was very comfortable with a great view. It was a convenient walk to everything. The concierge made some wonderful recommendations and the staff was very friendly. We are planning to stay there again next month.

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WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for sharing about your lovely experience at the Hilton Wilmington Riverside. We're delighted to see you enjoyed your stay with us, our staff recommendations, and are coming back for another visit next month! We look forward to welcoming you back to the Historic Downtown Wilmington riverfront. More 

Yanceyville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Made reservations on line; reservation confirmation reflected 2 queen beds, sofa bed with separate living area; refrigerator, microwave. When we arrived, we were in a tiny ROOM with 2 double beds and a TINY bathroom-no microwave or refrigerator. We specifically looked for and reserved a room with refrigerator to store insulin. The front desk sent a refrigerator to the room,... More 

Review collected in partnership with Hilton Hotels & Resorts

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WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for your review regarding your recent stay at the Hilton Wilmington Riverside. We're very sorry to hear you the information you were given by the party you booked your reservation with was inaccurate. We do not have queen bed types at our property, nor do we have microwaves and refrigerators in our guest rooms. We do have a... More 

1 review
1 of 5 stars Reviewed 5 days ago NEW

During my stay at the hotel 6-21 - 6-23-15 it was obvious that this hotel is not well maintained. There was dust all over and not just a days worth of dust I am talking months or more. The room # 802 was very small with dust in all areas that are not easily wiped down. The hotel is just... More 

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Atlanta, Georgia, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Great location but the hotel was very outdated and didn't seem clean. I was very disappointed as this was probably one of the worst hiltons we have stayed at recently. It could definitely use a major facelift. The pool was dirty, you could barely see your feet it was so cloudy. I would recommend staying elsewhere until they decide to... More 

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WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for sharing about your recent experience at the Hilton Wilmington Riverside. I'm pleased to let you know we're currently renovating the majority of our guest bathrooms to include a walk-in shower, a reduced vanity size and brighter lighting. We're removing all wallpaper and retiling the bathrooms, as well. We hope you have a chance to see the improvements... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

Stayed here last week. Here is my summary: 1. The place is filthy. Carpets stained, woodwork dirty. 2. Had a king room CONNECTING with a family with small kids. Had to be moved at 11:00 PM to a room NEXT to the elevators and ice machine. 3. Second, and, thankfully, last day, fire alarm went off during our nap at... More 

Was this review helpful? Yes 1
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for your recent review; we're very sorry to see you did not enjoy your stay with us. We hold service, cleanliness and safety above all else and are disappointed this was not the impression you received. I'll share your comments with our team so we can ensure our future guests have a superior experience. Thank you again for... More 

Charlotte, North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We rarely stay at 4-5 star hotels, but thought we would try this one because it was on the water, but I have had better experiences at a Holiday Inn Express. There is no microwave or fridge in the rooms because they want you to use their room service and restaurants. The room was comfortable but average, peeling wallpaper in... More 

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WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for reviewing your recent stay with us--we're very sorry to hear you were not impressed with our property. Though we are an older Hilton, we constantly work on projects to keep our building well preserved. We're currently in the process of removing all wallpaper during the remodeling of our guest restrooms. We hope to have the opportunity to... More 

Greensboro, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My overall stay at the Hilton Riverside in Wilmington was fair, however the cooling system malfunctioned just after we arrived. Our room temperature reached 84 degrees which was about 10 degrees cooler than the outside temperature. My 3 night stay involved me purchasing a fan to try to stay somewhat cool enough to sleep. I would have relocated to another... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review

Thank you for sharing about your recent stay at the Hilton Wilmington Riverside. We're very sorry for the inconvenience to and discomfort of your party when our air conditioner was malfunctioning. We certainly did not intend or expect for this to occur, and tried to assist our guests as best as possible during the outage. We strive to provide the... More 

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