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Hampton Inn Wilmington-University Area/Smith Creek Station

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124 Old Eastwood Road, Wilmington, NC 28403
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Hampton Inn Wilmington-University Area/Smith Creek Station
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Hampton Inn Wilmington-University Area/Smith Creek Station
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312 reviews from our community

Traveler rating
    225
    67
    15
    2
    3
See reviews for
112
62
24
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (312)
  • Mar-May only
    (87)
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    (102)
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

After a late start on my drive from Tallahassee, Florida to New Bern, NC, I decided to stop in Wilmington, NC. I reviewed Trip Advisor & other search engines for the best rate, knowing I would be there less than ten (10)hours. $104.00 Seemed to be the rate for this Hampton Inn. I greeted Ed, the front desk associte. I... More 

Was this review helpful? Yes 1
Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Linda Y, I am very relieved to hear that our cheerful breakfast staff was able to turn your experience around! Thank you so much for your comments. In fact, I wish that we had received your feedback sooner in reference to our night auditor Ed, an employee that we let go two weeks ago. I am so sorry that... More 

United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Its sadden to say that Hampton's are cheapening their offerings and racing their prices at the same time. Use to be my favorite chain of hotels for my business travels. The quality of their continental breakfast sucks. You even have to peal the hard boiled eggs. Marriott's are starting to look better.

Review collected in partnership with Hampton

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Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Carlos Z, I am disappointed to hear that you are not a fan of the new and improved On-The-House Breakfast offerings. Our new boiled eggs are a fresher upgrade over the former boiled eggs, although they were already peeled. Although I cannot speak for all Hampton Inn hotels worldwide, but rates of all hotels in Wilmington, Marriott brand included,... More 

Whitsett, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Hampton Inn during a weekend wedding and we were very pleased with everything. The staff was very welcoming and the room was spotless. We enjoyed our stay and we hope to come back again!!

Review collected in partnership with Hampton

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Liseth O, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Toby H, Thank you for your review and CONGRATULATIONS on your wedding. We are glad you both enjoyed your stay with us, and we hope to see you along with your family in the near future! More 

Hurdle Mills, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived on April 30, 2015 on business accommodations. However I was so pleased with the warm and welcoming staff that rather than finding a cheaper hotel for a leisurely stay after business was handled, I booked for another night. My husband was coming in to celebrate our anniversary. Thank you to Alex who took good care of us! Happy... More 

Review collected in partnership with Hampton

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Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Melinda H, I'm so glad we exceeded your expectations during your first stay with us. Thanks for not only giving us a try for one night, but for also extending your stay! Updated standards in our breakfast allow us to have more offerings for guests, and our multiple waffle makers keep lines short for these hot and tasty treats.... More 

Cary, North Carolina
Top Contributor
77 reviews 77 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel again for yet another gymnastics meet. (Wrote 2 previous reviews as well for same travel reason.) I am not kidding when I say the customer service is always good! The hotel is always clean, breakfast never ran out of anything despite it being packed with little gymnasts (those girls can eat!) and their families. Wifi worked... More 

Was this review helpful? Yes
Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear HattieMags, Thank you for the flattering compliments! Comments are especially taken seriously when given by one of TripAdvisor's Top Contributors like you. Our top-knotch staff does a great job of preparing themselves to offer outstanding service daily, whether it is through spotless sleeping rooms, clean and inviting lobby care, breakfast on-the-go or our on-the-house breakfast service, welcoming attitudes at... More 

Paris, France
1 review
4 of 5 stars Reviewed 3 weeks ago

Good business hotel, easy reservation via internet, friendly reception, clean rooms, good internet without extra fees (which some hotels are still practicing, sometimes at outrages fees). The brown bag in the morning was very convenient as I had to leave at 4:15 AM.

Review collected in partnership with Hampton

Was this review helpful? Yes
Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Erich W, We are very pleased that you found your stay with us to be satisfactory! The points you outlined in your review (easy reservations, friendly service, and clean rooms) are the very basic standards that we guarantee for every guest, every day. We'd love to accommodate you the next time you head over the ocean. See you soon! More 

wilmington nc, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Breakfast was good but they ran out of stuff. I was woken up 4 times by slamming doors. A little afford and those doors wont slam a all. There was no Bath tube. I am a man of very few so if I can say what I need to say in 100 word, why should I be required to use... More 

Review collected in partnership with Hampton

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Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear John B, I'm very glad that you enjoyed our delicious breakfast! Thank you for your recent stay with us, and if you do prefer a bathtub in your room, be sure to book a room with 2 queen beds. The front desk has all the details on the room type if you give us a call to make your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great experience in Wilmington. The hotel is certainly not a 5 star but does not claim to be. It was clean and the staff was awesome. Hampton Inn has one of the best cancellation policies in the hotel chain.

Review collected in partnership with Hampton

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Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear 719ferrellh, I'm so glad you enjoyed your stay in Wilmington. With so much to offer; from our historical downtown to relaxing Wrightsville Beach; to mid-town shopping and more, there is always something for everyone to appreciate. Your Hampton Inn always has friendly faces, cozy beds, hot breakfast, and a 24 hour Suite Shop with snacks and necessities. Thanks for... More 

Pinehurst, United States
1 review
5 of 5 stars Reviewed April 15, 2015

When we come to Wilmington, we always stay at this facility. It is clean, efficient, and everyone is helpful. Hampton Inn rooms are some of the best for a hotel that is not priced out of range for the average person. Will be there again when in Wilmington.

Review collected in partnership with Hampton

Was this review helpful? Yes
Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear C. Wayne H, We are extremely appreciative of your loyalty. Hampton Inn Hotels worldwide are known for upstanding standards in hospitality and cleanliness, and we take it seriously around here! Thank you for taking the time to review our hotel and for the kind comments you've shared. We will see you soon, and meanwhile we'll be doing our best... More 

Concord, NC, United States
1 review
4 of 5 stars Reviewed April 8, 2015

This hotel was everything you need out of a hotel - clean room, easy access to elevators, good breakfast, pretty decent gym, etc. A little bit tucked away and hard to find at first but overall no problems here.

Review collected in partnership with Hampton

Was this review helpful? Yes
Laura U, Manager at Hampton Inn Wilmington-University Area/Smith Creek Station, responded to this review

Dear Andrew T, Thanks for staying with us! I'm glad you found our location pleasing, not too far off the beaten trail, but also not on a busy highway or major road. If you stay with us again you'll find that what you experienced is standard at our hotel and can always be expected- clean rooms, hearty and hot breakfast,... More 

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