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Extended Stay America - Wilmington - New Centre Drive

2.0 of 5
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4929 New Centre Drive, Wilmington, NC 28403
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Extended Stay America - Wilmington - New Centre Drive
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51 Reviews from our TripAdvisor Community

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Traveler rating
    14
    9
    4
    9
    15
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8
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11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (51)
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    (16)
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    (23)
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    (6)
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    (6)
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Chapel Hill, North Carolina
2 of 5 stars Reviewed 1 week ago

I used Priceline's Name your own price tool to book this hotel. Instead of my usual Comfort Suites rooms I get on business trips, I opted to go for Priceline to maybe get something swanky and close to the beach. I put in a $100 limit per night for three nights. What do I get? This freaking place. Advertised for... More 

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Knightdale, North Carolina
2 reviews
1 of 5 stars Reviewed 3 weeks ago

The driveway into the hotel is hard to see, as the 'entrance' sign is too far back from the street and hidden by landscape. The staff was friendly. To start our weekend, we get to our door, couldn’t get in. Had to go back to the front desk with our things. The front staff had to take the machine to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More 

Wilmington, North Carolina
Level Contributor
5 reviews
4 of 5 stars Reviewed June 16, 2015

This property and brand go out of their way to make clientele happy. I read reviews from the people who wait last minute and complain that they smell smoke because they take a discount room late at nite. Thats not accurate of what the property is like. I stayed here for 2 weeks in may of 2015 and have no... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that we exceeded your expectations and that you found our hotel to be a great value. I truly appreciate your comments about our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed June 14, 2015

The stench of smoke hits you in the face as you enter the lobby. I requested a non-smoking room, but they did not have any available. My room smelled so bad I did not sleep at all the first night. The room was old and run down with cigarette holes in the bed spread and the carpet. I was sick... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

I received a copy of your review, and wanted to take a moment to respond. I sincerely apologize that your stay with us did not meet our company’s high standards. In response to your feedback, I will make sure our rooms are inspected thoroughly before guest arrivals as well as working with our housekeeping staff on ways to better eliminate... More 

Fort Walton Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 11, 2015

My rental house won't be ready for 3 months but my job started now. Extended Stay America was there with a great efficiency at a great price. My dog is also a very welcome roommate which is so important to me. The staff has so far been very friendly and helpful. The location is awesome, walking distance to great restaurants... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests. I am glad our location was convenient for your needs and that we were able to accommodate your dog as well. The staff and I would like to thank you... More 

Herndon, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 5, 2015

Hotel and lobby look nice, but then our hotel room smelled very badly like pee. We asked for a diff .room, but the manager said, we dirtied this room already and would not give a diff. room. We already had gotten a bad headache, had opened the windows etc., but it had not made it better. We had no choice... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

Thank you for taking the time to review your recent stay. The experience you described regarding room odor and service you received is truly regrettable. Please accept my apology. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff. We will be sure to pay closer... More 

A TripAdvisor Member
1 of 5 stars Reviewed March 27, 2015

Stayed one night, room was dirty, transient construction workers set off fire alarms, smoked in hallways, foul language threatening each other. Staff said it was my fault I didn't notify them and tried to make me feel silly for being afraid all night long.

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 7, 2014

My husband and I had a great 2 night stay here. We have been on the road for the last 3 months so it was amazing to have a kitchen that we could cook our own meals in. We definitely took advantage of this. The staff were very polite and helpful, our room was clean, and the wifi worked really... More 

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Easley, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 5, 2014

My husband gas been here for work for over a month and has begged to get linens changed, clean towels and his room cleaned. After 6 weeks of begging he was finally DROPPED OFF sheets, towels and a vacuum for him to do it himself. He is stuck here for another 3 weeks. The staff does NOTHING. THEY ARE LAZY... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

We recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why we were so disappointed to read your post. Please accept our most sincere apologies for your husband's room not being cleaned and for not providing you with... More 

Wilmington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 15, 2014

This hotel is what I've come to expect from Extended Stay. Dirty, run down, smells bad, slow internet. 1) The room is barely clean, run down, cigarette burns on the sink and counter. 2) The stairwells have an odor that I cant even describe. 3) the internet is very slow. Hope you have a 4G hotspot or your screwed. This... More 

Was this review helpful? Yes 3
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