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Extended Stay America - Wilmington - New Centre Drive

2.0 of 5
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4929 New Centre Drive, Wilmington, NC 28403
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Extended Stay America - Wilmington - New Centre Drive
Best prices for: 1 room 1 guest
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Ranked #35 of 44 Hotels in Wilmington
A recent review
5 of 5 stars Reviewed April 11, 2015
Debra M Fort Walton Beach, Florida
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47 reviews from our community

Traveler rating
    14
    8
    4
    8
    13
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7
16
7
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fort Walton Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

My rental house won't be ready for 3 months but my job started now. Extended Stay America was there with a great efficiency at a great price. My dog is also a very welcome roommate which is so important to me. The staff has so far been very friendly and helpful. The location is awesome, walking distance to great restaurants... More 

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Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests. I am glad our location was convenient for your needs and that we were able to accommodate your dog as well. The staff and I would like to thank you... More 

Herndon, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2015

Hotel and lobby look nice, but then our hotel room smelled very badly like pee. We asked for a diff .room, but the manager said, we dirtied this room already and would not give a diff. room. We already had gotten a bad headache, had opened the windows etc., but it had not made it better. We had no choice... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

Thank you for taking the time to review your recent stay. The experience you described regarding room odor and service you received is truly regrettable. Please accept my apology. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff. We will be sure to pay closer... More 

A TripAdvisor Member
1 of 5 stars Reviewed March 27, 2015

Stayed one night, room was dirty, transient construction workers set off fire alarms, smoked in hallways, foul language threatening each other. Staff said it was my fault I didn't notify them and tried to make me feel silly for being afraid all night long.

Was this review helpful? Yes 2
Sydney, Australia
Top Contributor
76 reviews 76 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 7, 2014

My husband and I had a great 2 night stay here. We have been on the road for the last 3 months so it was amazing to have a kitchen that we could cook our own meals in. We definitely took advantage of this. The staff were very polite and helpful, our room was clean, and the wifi worked really... More 

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Easley, South Carolina
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 5, 2014

My husband gas been here for work for over a month and has begged to get linens changed, clean towels and his room cleaned. After 6 weeks of begging he was finally DROPPED OFF sheets, towels and a vacuum for him to do it himself. He is stuck here for another 3 weeks. The staff does NOTHING. THEY ARE LAZY... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review

We recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why we were so disappointed to read your post. Please accept our most sincere apologies for your husband's room not being cleaned and for not providing you with... More 

Wilmington, North Carolina
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 15, 2014

This hotel is what I've come to expect from Extended Stay. Dirty, run down, smells bad, slow internet. 1) The room is barely clean, run down, cigarette burns on the sink and counter. 2) The stairwells have an odor that I cant even describe. 3) the internet is very slow. Hope you have a 4G hotspot or your screwed. This... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

I stayed here for 10 days for work in June 2014, and overall it was ok. I did have dishes in my room (which was a good thing, cause my coworker didn't have any but did eventually get some from the front desk), so I was able to cook for the rest of the stay. The dishes though were not... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

Stayed for the Fourth of July weekend in a queen, non-smoking, studio. Absolutely perfect. The front desk people were so nice and helpful (Lauren was her name) the air conditioning was great and loved the kitchenette. Will definitely return. 15 mins from beach, down the road from Walmart and lots of good food options.

Was this review helpful? Yes 1
Memphis, Tennessee
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed June 23, 2014

After staying in several other extended-stay locations we were quite disappointed with this one. Friendly and knowledgeable staff did not make up for the overwhelming cigarette smell that fills the entire hotel even in the non-smoking rooms. Please work on your air filtration. The new confusing policy about ordering your kitchen in big cumbersome bins was awkward and confusing. The... More 

Was this review helpful? Yes 1
Knoxville, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 16, 2014

This place reeked of cigarette smoke. The moment you enter the lobby it nearly knocks you down. Check in went okay. Staff was friendly. I initally booked through Booking.com and thought I was getting a NON-SMOKING suite with a queen bed, but upon entering the room, it was not what I had reserved. My little sister and I noticed burned... More 

Was this review helpful? Yes 3
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