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BEST WESTERN PLUS University Inn

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5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS University Inn
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BEST WESTERN PLUS University Inn
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250 Reviews from our TripAdvisor Community

Traveler rating
    143
    69
    21
    8
    9
See reviews for
98
60
18
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (77)
  • Jun-Aug only
    (67)
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    (74)
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There are newer reviews for BEST WESTERN PLUS University Inn
See the most recent reviews
1 review
4 of 5 stars Reviewed November 10, 2014

I watch Hotel Impossible, I know certain things to look for in a room. I don't carry a black light but believe me, I am careful where I lay my body and face. It seems to me to be a clean and very friendly hotel.I slept at ease and very well. No noise coming from the corridors or any letting... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Brenda O, Thank you for taking the time to review us - I'm delighted to hear we met your high standard of cleanliness and that you had a great visit! We can't wait to see you the next time you're in Wilmington. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Pineville, United States
1 review
5 of 5 stars Reviewed November 10, 2014

first time Best Western Plus guest, love the new look and level of comfort. Included great breakfast too. Would use location again when in the Boone, NC area. Easy access to Blue Ridge Parkway, Blowing Rock and ski resorts. Snow came early this year and two resorts are open.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Eugene K, Thank you giving Best Western Plus a try and taking the time to write a review; we're glad your first experience was a great one! We appreciate your high ratings and look forward to seeing you the next time you're in the area. Thanks again for your comments! David Amick eCommerce Manager Daly Seven, Inc More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

Very nice and clean, only issue was they didn't have the rooms our reservation was for and maid didn't bring the towels like we asked. But for the price and all it was nice, quiet and clean. We will stay here again

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Scott Sluder J, Thank you for sharing your experience at our Best Western Plus. While I'm glad to read you had a quiet, clean stay, I do apologize for the mix-up at check-in and with your extra towels; our team will use your feedback to improve our service and avoid similar errors in the future. Otherwise, we're happy you... More 

Durham, North Carolina, United States
1 review
5 of 5 stars Reviewed November 8, 2014

Love this hotel it is always clean and the staff is very nice and helpful, great workout room and free breakfast, low rates and they let us check in early on 2 separate occasions, gave us the same low rate each time!!!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear DjMike C, Thank you for your loyalty to our hotel & taking the time to leave a review! I'm delighted to read your stays have been clean & comfortable and you find our staff excellent. We're grateful for your 5-star ratings and look forward to your next stay! Thanks again for your praise. David Amick eCommerce Manager Daly Seven,... More 

Julian, North Carolina
1 review
5 of 5 stars Reviewed November 8, 2014

Our experience was wonderful. Very nice people, very clean and organized. We appreciate all the hard work that everyone does there. Darrell, Doris, Morgan, Melissa and everyone else was very nice and went out of there way to help us and others.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear heygirlss, Thank you very much for your kind words! We're glad you had an excellent stay and our staff made you feel so welcome. We can't wait to see you the next time you're in Wilmington! Thanks again for your review. David Amick eCommerce Manager Daly Seven, Inc More 

carthage, United States
1 review
5 of 5 stars Reviewed November 4, 2014

Clean, best beds and pillows ever! Friendly and very helpful staff. Breakfast is great and plenty to choose from. Love staying here! We stayed here for a leisure trip, but highly recommend for business to with the free wifi.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Candice G, Thank you for taking the time to write a review; I'm very pleased to read you found our service great and had an extremely comfortable experience! We're also happy you enjoyed the selection as part of our complimentary breakfast. Thanks again for your comments and we hope it won't be too long before your next visit! David... More 

Miami, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

I traveled to Wilmington, NC for the PPD BEach2Battleship full iron distance race. I needed a quiet and clean place which was well located. This Best Western had it all. The staff was super friendly. The room was great with TV, microwave etc. There was a 24hr coffee and tea access and the continental breakfast was fur sure better than... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Eastwind78, Thank you for taking the time to write a review - we hope all went well with the race! I'm glad you had a clean, quiet stay and found our service exemplary. We're grateful for your 5-star ratings and hope to see you for another stay soon! Thanks again for your praise. David Amick eCommerce Manager Daly Seven,... More 

Elizabeth City, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

I read these reviews when I book a reservation, so I understand how important they are. I normally read the negative ones first so I get the worst case scenario. Please take my word for it, you will be satisfied with the accomodations provided by this hotel. I was pleasantly surprised at the quality of service, cleanliness and how they... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Richard P, We appreciate you taking the time to review our Best Western Plus; I'm delighted you had an excellent stay and found our staff so accommodating and friendly! It's also great to read you found everything very clean and comfortable. We're grateful for your 5-star ratings across the board and can't wait to see you the next time... More 

Jacksonville, United States
1 review
3 of 5 stars Reviewed November 3, 2014

We stayed 1 night. The business is in a not so good location. The street going to it is filled with potholes. The hallway to my room smelled really strong of cigarette smoke, although the room did not. It's ok. I wouldn't book here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jennifer C, Thank you for taking the time to write a review. While we're glad to see you rate your room, sleep quality, and cleanliness highly, we do apologize you ran into some issues and appreciate the feedback, which we will share with our team to improve our guest experience. If you'd like to discuss anything further, feel free... More 

New Brunswick, United States
2 reviews
3 of 5 stars Reviewed November 3, 2014

The staff were extremely nice, the place looked clean. The only downside were the giant bugs in the room. They call them "palmetto or water bugs" They are roaches no matter how you slice it. Had one in the bath tub caught it and came back that night another one walked by as soon as i sat down.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Robert L, Thank you for taking the time to write a review. We take the cleanliness of our rooms very seriously and are following up on your comments with our team to ensure we eliminate any issues. We sincerely apologize for any inconvenience and are glad to see you rate most aspects of your stay with 5 stars. Please... More 

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