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All 43 Wilmington hotels

BEST WESTERN PLUS University Inn

2.5 of 5 Hotel   |   5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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85%
Ranked #15 of 43 hotels in Wilmington
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
dolp121 Piscataway, New Jersey
  • Overview
  • Reviews (142)
  • Photos (45)
  • Amenities
  • Q&A
  • Room tips (17)
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142 people have reviewed this hotel

Traveler rating
    77
    41
    13
    7
    4
See reviews for
54
34
14
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Piscataway, New Jersey
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

We stayed here July 24 through July 27th. The hotel had a great location for getting to the colleges, Riverwalk area and beaches. Breakfast was good and they did their best to keep it stocked. Better than most hotels. We brought our dog along and only had one issue one morning while I was quickly trying to walk her through... More

Was this review helpful? Yes
Fayetteville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

No frills but clean rooms and common areas, friendly staff. Conveniently located near the University not far from River walk in one direction or the beach if you go the other way..there were a lot of kids there our weekend attending a soccer camp but noise was not a problem...Breakfast staff did their best to keep food filled for the... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Kelli2013, Thank you for taking the time to review our hotel; I'm glad to hear you had a comfortable, quiet stay even though we were busy and that you found our staff very friendly! We're thankful for your high ratings and look forward to seeing you the next time you're in the area. Thanks again for your comments! David... More

1 review
2 of 5 stars Reviewed 1 week ago

My wife and I stayed at this location for our wedding anniversary and after checking in we got to our room and it stunk like cigarette smoke, we asked non smoking room. After the punch of the smell, I checked the beds and found bedbugs in both beds. They gave us another room that was cleaner but we found bugs... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Franklin Q, Thank you reviewing our hotel. We take our cleanliness very seriously and apologize for any inconvenience; though after investigation none of our rooms contain "bedbugs," issues with some insects may occur seasonally and we will use your feedback to continually monitor and ensure we provide clean, comfortable accommodations for all of our guests. If you'd like to... More

Indianapolis, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a good hotel. It was clean and quiet. Everyone working at the hotel was very friendly from the front desk to housekeeping. We never heard anyone else at night. Small, but clean pool. Good breakfast selection. The lady managing breakfast did great and was very friendly. Workout room was nice.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Mom2three850, Thanks for reviewing our Best Western Plus. I'm happy to hear you had a comfortable, quiet stay and found all of our staff very friendly! We are grateful for your 5-star ratings and look forward to seeing you the next time you're in Wilmington. Thank you again for your comments! David Amick eCommerce Manager Daly Seven, Inc More

High Point, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have enjoyed staying here for years and will continue to do so. Not far from Wrightsville Beach and plenty of good places to eat nearby. Room was very comfortable and clean towels were always available at the pool area.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Tim G, Thanks for your review and loyalty to our hotel! We're glad you had a clean, comfortable stay and that our location was excellent for you to get to the beach and around the area. Thank you again for your praise and high ratings and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven,... More

Port Huron, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while visiting a friend and found the location really perfect for driving or walking to most of the main stores, restaurants and attractions. We have two young kids and are usually more budget conscience, and this place fit perfectly. The pool was great and so was the breakfast, something for everyone on the menu. The staff was polite... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear kernmyea, Thanks for reviewing our Best Western Plus; we're glad you found our location excellent and enjoyed our pool and complimentary breakfast! I'm also happy to hear our staff was able to help out with all of your needs. Thank you again for your praise and we hope to see you the next time you're in Wilmington! David Amick... More

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay here. We checked in without a problem. The facility was very clean, as was our room. The beds were very comfortable. The pillows were a bit fluffier than I was used to though, so my neck was a bit sore in the morning. I went to breakfast right away in the morning and didn't have... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Michelle B, Thanks for taking the time to review our hotel - we're glad you had a great stay and plan to return the next time you're in Wilmington! It's also great to hear you found your room clean and comfortable. We appreciate your high ratings and hope it won't be too long before your next stay; thank you... More

Asheboro, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my family had a wonder two nights and three days at Best Western PLUS University Inn located in Wilmington, North Carolina. We had a blast we traveled to the BATTLESHIP. We also went to the AQUARIUMS. We also ate at ELIZABETH PIZZA. while we was staying. The Rooms was clean also i like the fact that when we... More

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear James A, We appreciate you sharing your experience at our hotel and are delighted to hear it was an excellent one, as well as that you were able to visit several nearby attractions and restaurants! We do apologize for any inconvenience with our fitness room and appreciate your feedback to help improve our facilities. Otherwise, thanks again for your... More

East Syracuse, New York
Top Contributor
221 reviews 221 reviews
45 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Best Western would be the fourth & final B.W. during a May trip. Darrell made check in quick & smooth. He also helped with the total number of points built up to qualify for a free night. Room #211. A medium size room. Furnishing include king comfortable bed with five pillows. Writing desk with lamp-lamp having two electrical outlets.... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jack L, Thank you for writing such a detailed review of your stay at our Best Western Plus - we're delighted to hear Best Western always helps you feel at home and that you had an excellent visit with us! We appreciate your high ratings and kind words, as well as your thoughtful summation of all the facilities and... More

Cary, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I had read reviews of the hotel on line and it gets very good reviews. The beds were very comfortable but beyond that I do not think it was up to the reviews. We asked for blankets and didn't receive them. When we checked in (1 hour after check in time) the only room they had that was not on... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jacquie W, We appreciate you taking the time to review our Best Western Plus. While I'm glad to hear you found your bed very comfortable, I apologize that our staff did not follow up on some of your requests or were unable to accommodate them - we always try our best to satisfy specific requests and will discuss your... More

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Additional Information about BEST WESTERN PLUS University Inn

Address: 5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
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Also Known As:
Innkeeper - Wilmington Hotel Wilmington
Innkeeper Hotel Wilmington

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#12 Family Hotel in Wilmington #14 Romantic Hotel in Wilmington #18 Business Hotel in Wilmington
Hotel Class
Number of rooms
95

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