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All 43 Wilmington hotels

BEST WESTERN PLUS University Inn

2.5 of 5 Hotel   |   5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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84%
Ranked #15 of 43 hotels in Wilmington
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
750chic
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  • Reviews (149)
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149 people have reviewed this hotel

Traveler rating
    81
    42
    13
    7
    6
See reviews for
56
36
14
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
  • All months
    (149)
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    (40)
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    (33)
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    (13)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My family and myself came to Wilmington, NC just for a family get away and the service as well as the hotel stay was great! Kema who was the clerk working at the front desk was absolutely magnificent!! I could not have chosen a better place to stay!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear 750chic, Thank you for taking the time to review our Best Western Plus; I'm very pleased you and your family had a great visit and found our staff excellent! We're grateful for your 5-star ratings across the board and look forward to seeing you the next time you're in Wilmington. Thanks again for your comments! David Amick eCommerce Manager... More

1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Seriously lacking in customer service. Discovered a giant COCKROACH on the wall in our room. The front desk offered no apologies. Bugs were crawling around the breakfast area. Never staying at a Best Western again.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear DPWT, Thank you for your review. We take our cleanliness very seriously and appreciate you bringing this to our attention to further investigate. Our housekeeping team will use your feedback to ensure we remain as clean as possible. If you'd like to discuss it further, please call me at the number below. Thanks again for your comments and we... More

Greensboro, North Carolina
Top Contributor
57 reviews 57 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We made our 3 night reservations thru HotWire. After checking in, when we went to our room on the fourth floor we discovered that our room was a very stinky smoking room. We got our first hint of smoke on that floor as soon as we got off the elevator. I went back to the front desk; I was greeted... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Gene H, Thank you for writing a detailed review of your stay. We are very sorry to hear that we did not provide you with the level of customer service you and all of our guests deserve and will use your feedback to do a better job in the future. While we do encourage our guests to book directly... More

Las Cruces, New Mexico
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Only there for one night while passing through. Hotel was clean, room was clean and spacious. Desk clerk was very nice and helpful. Room was on the first floor and next to the pool so it was a little noisy until the pool closed. Not really a problem and we didn't have a reservation so no complaints.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Sharon B, Thank you for taking the time to write a review - I'm glad you enjoyed your stay and found your room clean and spacious! We appreciate your high ratings and look forward to seeing you the next time you pass through Wilmington. David Amick eCommerce Manager Daly Seven, Inc More

Annapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I would recommend this hotel to anyone traveling in the area. The staff are very pleasant and helpful with any inquires at this hotel. Quality of the rooms and service were very much worth the pricing.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Joyce H, We appreciate you taking the time to review our Best Western Plus and are very happy to hear you found our staff helpful and felt you received great value for your money! Thanks so much for your recommendation and we look forward to seeing you the next time you're in Wilmington. David Amick eCommerce Manager Daly Seven,... More

LANCASTER, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My family has moved to Wilmington, and this is the ONLY location I love to stay at. I enjoy the hot items on their continental breakfast, free wifi, the pool, and the comfortable and clean beds! It's the perfect location, and a great value. You truly get your money's worth!

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Lisa N, Thank you for taking the time to share your experience - we're delighted to be your top choice in Wilmington and that you feel you receive excellent value for your money! We are grateful for your 5-star ratings across the board and can't wait for your next visit. Thanks again for your review! David Amick eCommerce Manager... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

Good location, set back off of highway so quiet. Kema at the front desk offered exceptional service. All the staff was friendly and helpful. Clean, great beds in our room, nice décor, good breakfast!!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear JMWL2014, Thanks for taking the time to review our Best Western Plus; I'm very pleased to hear you found our staff excellent and our location was great for your needs! It's also good to read you found your guest room very comfortable and clean. Thank you again for your comments and we look forward to seeing you the next... More

Piscataway, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here July 24 through July 27th. The hotel had a great location for getting to the colleges, Riverwalk area and beaches. Breakfast was good and they did their best to keep it stocked. Better than most hotels. We brought our dog along and only had one issue one morning while I was quickly trying to walk her through... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear dolp121, Thank you for reviewing your recent stay - we're glad you had a good stay overall and plan to return, though do apologize for the couple of inconveniences you ran into. Our team will discuss your feedback to ensure our rooms are as clean as possible and our service is friendly and helpful. Thanks again for your comments... More

Fayetteville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

No frills but clean rooms and common areas, friendly staff. Conveniently located near the University not far from River walk in one direction or the beach if you go the other way..there were a lot of kids there our weekend attending a soccer camp but noise was not a problem...Breakfast staff did their best to keep food filled for the... More

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Kelli2013, Thank you for taking the time to review our hotel; I'm glad to hear you had a comfortable, quiet stay even though we were busy and that you found our staff very friendly! We're thankful for your high ratings and look forward to seeing you the next time you're in the area. Thanks again for your comments! David... More

1 review
2 of 5 stars Reviewed July 21, 2014

My wife and I stayed at this location for our wedding anniversary and after checking in we got to our room and it stunk like cigarette smoke, we asked non smoking room. After the punch of the smell, I checked the beds and found bedbugs in both beds. They gave us another room that was cleaner but we found bugs... More

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Franklin Q, Thank you reviewing our hotel. We take our cleanliness very seriously and apologize for any inconvenience; though after investigation none of our rooms contain "bedbugs," issues with some insects may occur seasonally and we will use your feedback to continually monitor and ensure we provide clean, comfortable accommodations for all of our guests. If you'd like to... More

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Additional Information about BEST WESTERN PLUS University Inn

Address: 5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
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Also Known As:
Innkeeper - Wilmington Hotel Wilmington
Innkeeper Hotel Wilmington

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#10 Family Hotel in Wilmington #15 Romantic Hotel in Wilmington #17 Business Hotel in Wilmington
Hotel Class
Number of rooms
95

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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