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BEST WESTERN PLUS University Inn

2.5 of 5 5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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Certificate of Excellence 2014
BEST WESTERN PLUS University Inn
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BEST WESTERN PLUS University Inn
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202 reviews from our community

Traveler rating
    115
    54
    19
    7
    7
See reviews for
79
49
15
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
  • All months
    (202)
  • Mar-May only
    (40)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (24)
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Hillsborough, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel offers excellent value for the money. The staff is helpful, friendly, and courteous. Rooms are clean and comfortable, and the continental breakfast is superb. Also offers a nice fitness center that is of unusual quality for a hotel of this size and price range. I highly recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear David T, Thank you for taking the time to review our Best Western Plus; I'm delighted you felt you received outstanding value for your money! We're glad you found our staff so friendly and our amenities exceeded your expectations. Thanks again for your comments & 5-star ratings; we can't wait for your next visit! David Amick eCommerce Manager Daly... More 

Raleigh, North Carolina
Top Contributor
143 reviews 143 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

You can't go wrong staying at this Best Western Plus property. The staff is well trained to meet or exceed the expectations of guests. The breakfast is ample to get your day started. The rooms are clean and well maintained and the location is convenient and quiet. I recommend this location for families and business travelers as I have had... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Kristopher K, Thank you so much for your loyalty to our Best Western Plus! We're glad you always have an awesome stay and can't wait for your next visit. Thanks again for your kind words! David Amick eCommerce Manager Daly Seven, Inc More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Do not stay at this hotel. The staff is rude. The night manager Koshana scared my 7 year old son. She was so unfriendly. Not what you need after aong day of travel. It got worst when we got to the room. The room smelled, the bathroom was dirty. Neither the sink nor the bathtub drained. The shower curtain was... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear JimmyHendrix8, Thank you for taking the time to share feedback. We pride ourselves in providing friendly, helpful service and regret that we fell short during your visit. We have recently replaced the shower curtains in all of our rooms and have followed up with our housekeeping team to ensure their cleanliness; we've also checked the drains and found everything... More 

Wendell, North Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights. When we first walked into the room (and every time you enter the room) it smelled a bit like men's cologne but it wasn't a bad smell so we didn't say anything. It was better than some of the musty or flowery smells we have encountered in hotels before. The room was clean and the... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Tritons2012, Thank you for reviewing our Best Western Plus! I'm glad to hear you had a good stay and found our location excellent for you to get around. I'm also happy you found your room so comfortable and will pass your feedback regarding its smell to the rest of our team. Thanks again for your high ratings and we... More 

lamar, United States
2 reviews
4 of 5 stars Reviewed December 16, 2014

The staff was very helpful. I didn't get anyone's name. The room was clean, the wifi was slow. the breakfast was just mediocre! I would stay here again. The last time I stayed here the WIFI was better and the breakfast was much better. The personnel are good there. I didn't stay there for the breakfast

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Peter M, Thank you for sharing your latest experience at our hotel - we're glad you had a good stay overall and found our staff so helpful! We do apologize a couple aspects fell short of your expectations and will share your feedback with our team to look into further. Otherwise, thanks again for your comments and we look... More 

Bellingham, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2014

I was originally staying one night but due to work ended staying for the week, extending each day. The staff was great about the situation. The room was decent and the bed was very comfortable. For what it is the breakfast was good with light variation every day that I was there. Coffee is excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear James L, We appreciate you reviewing our Best Western Plus; I'm glad to hear our staff was able to easily accommodate your change of plans and you had a great week with us! We're grateful for your 5-star ratings across the board and look forward to seeing you the next time you're in Wilmington. Thanks again for your 5-star... More 

Brisbane
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

Amazing stay. Location was good, 10min drive to historic downtown. Close walking to some restaurants, Olive Garden & Hooters. Morgan on the front desk was great, she offered us freshly baked cookies on arrival (yum!!!!) and was helpful when we needed to book taxis etc. Bed was comfy, room was quiet and breakfast area was spacious. Thanks for a great... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear allyluscombe, Thank you for your kind words - we're flattered you found us the 'Best' Best Western! It's great to hear you had a very comfortable stay and our staff was able to make you feel welcome. Thanks again for your praise and we look forward to seeing you the next time you're in Wilmington! David Amick eCommerce Manager... More 

mass
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

Have recently stayed several times at the Best Western University Inn because my daughter attends UNCW. The hotel staff is friendly, the rates are great (I booked some visits online at the hotels website and others by calling hotel direct), clean rooms and free breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear kasmooth, Thank you for your review and staying with us on several occasions! We're glad you find our location great to visit your daughter at UNCW and that your stays have all been clean & comfortable. We appreciate your 5-star ratings and can't wait for your next visit! Thanks again for your comments. David Amick eCommerce Manager Daly Seven,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

Excellent stay as always at any best western motel. It's our motel of choice. Spent 3weeks in western states, and we sought out best western's at every stop. The rooms were always nicely done and breakfasts were very welcome in the mornings. Excellent coffee by the way.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jerry K, We appreciate you taking the time to review us; it's great to hear we lived up to your typical Best Western experience! We're also glad you loved our complimentary breakfast. Thanks again for your comments and we hope to see you for another stay soon! David Amick eCommerce Manager Daly Seven, Inc More 

Milroy, Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

I've stayed at this hotel 4-5 times now and have found it to be excellent every time. it's not luxury but it is dependably clean and comfortable. It's well located for shopping and great for when we visit our UNCW students. I am really picky about my hotels - and I like this one. Our room was clean, the bed... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear jenwesner, Thank you for making us a go-to destination in Wilmington and taking the time to praise us on TripAdvisor! We're glad you continue to experience great service and that our location works well for you. Thanks again for your review & we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

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Additional Information about BEST WESTERN PLUS University Inn

Address: 5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
Number of rooms: 95
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Also Known As:
Innkeeper - Wilmington Hotel Wilmington
Innkeeper Hotel Wilmington
Hotel Style:
#8 Family Hotel in Wilmington
#11 Romantic Hotel in Wilmington
#14 Business Hotel in Wilmington

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