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BEST WESTERN PLUS University Inn

Certificate of Excellence
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5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS University Inn
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BEST WESTERN PLUS University Inn
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243 reviews from our community

Traveler rating
    141
    65
    20
    8
    9
See reviews for
97
59
17
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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Rock Hill, South Carolina
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel appeared to be newly remodeled and was in excellent condition. The room was nicely furnished and had a fridge, microwave and coffee maker. The hotel is located about 4 miles east of downtown but there are major highways nearby making it easy to get around and also make it centrally located to visit Wrightsville beach. There are lots... More 

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San Diego, California
Top Contributor
114 reviews 114 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for two nights this month. It was a great little place. It's right next door to a Costco, so we were excited about that for all of you Costco addicts out there! :-) There were many restaurants and stores on that street, too. We went to Cracker Barrel up the street and had a great homestyle dinner and... More 

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United States
1 review
1 of 5 stars Reviewed 1 week ago

The gentlemen at the front desk was very pleasant. Got to the room - seemed average which was fine for the $84.00 price I guess... Sat our bags down and out came a roach from behind the TV area. Tried to scare it out the door but it went into a little hole in the corner of the floor by... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jamie S, Thank you for taking the time to share feedback. Providing a clean environment is one of our biggest priorities and we appreciate you bringing your concerns to our attention. Our housekeeping team will investigate your comments to ensure we provide the comfortable, pristine room our guests expect. If you would like to discuss further, please reach out... More 

Senior Contributor
34 reviews 34 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here often when in town and it is always a good experience. Clean hotel with comfortable beds. Breakfast is ok, pretty typical. Convenient to several good restaurants. I would recommend to anyone.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear itravelnc, We appreciate you taking the time to review our Best Western Plus; it's great to hear you enjoyed your stay! We look forward to seeing you the next time you're in Wilmington. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everyone at this Inn was helpful and nice. The room was clean. The breakfast was really good. We asked for extra towels and were given them with no trouble. All amenities were working. The pool was cold, but clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jeanne M, Thank you for taking the time to leave a review! I'm happy to read you had a great stay and found our staff so friendly. We are grateful for your 5-star ratings across the board and can't wait for your next visit! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Mountain City
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

have stayed here before, still a nice overnight, no surprises, good service & helpful staff, great breakfast with variety of selection and large area, CLEAN, roomy, bathrooms large, warm cookies, free newspaper, large lounge to sit and relax in, good value, convenient to campus, restaurants, and shopping front desk is great for recommending and also on directions

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Joann S, Thank you for staying with us again and taking the time to review your experience! We're glad you had another clean, comfortable stay and found our staff so helpful. We can't wait to see you the next time you're in Wilmington! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Franklin
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel staff were extremely helpful and friendly. The room was spotless and the hotel amenities were great. Excellent location in the Historic District. Great fishing from the hotel dock. Will definitely stay here again!!! The only thing missing is a microwave oven in the room.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Barbara H, We appreciate you reviewing our Best Western Plus; it's good to read our location was excellent for your needs and you enjoyed our amenities! We're also happy you found our staff so friendly & helpful. Thanks again for your feedback and we look forward to your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

Chaerleaton, SC, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff were very friendly, helpful and knowledgeable. The room was clean and comfortable, had everything you needed. I enjoyed the breakfast it was hot and plenty to eat. It was a nice quiet place and a lot restaurants very close.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Andrea B, Thank you for reviewing our Best Western Plus! It's great to hear you found everything so clean and comfortable, as well as that our staff was easily able to help out with your needs. Thanks again for your comments and we can't wait for your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When we first arrived at the hotel, it was very late at night, and the woman working the front desk was very nice and helpful. We get into the room and are so excited to finally get some sleep in what looks like a nice room. We open the closet door and out runs a cockroach! Come to find out... More 

Was this review helpful? Yes 2
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Tiffany D, Thank you for taking the time to write a review. Providing a pristine environment is one of our biggest priorities and we apologize that we fell short during your visit; our team is following up on your comments to ensure any issue has been eradicated. Please reach out to me at the number below and I would... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was a jewel. The "cleanliness" score was 100 per cent. The complimentary breakfast far surpassed other hotels in this price category. The rooms were clean, and the staff was helpful and friendly. We will stay here again. The location is convenient to stores and restaurants.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Nancy W, We appreciate you taking the time to write a review and are delighted we succeeded in our goal of providing a pristine environment! It's also great to hear our location was good for your needs. Thanks again for your praise and we hope to see you for another stay soon! David Amick eCommerce Manager Daly Seven, Inc More 

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