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BEST WESTERN PLUS University Inn

Certificate of Excellence
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5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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1 room 1 adult
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BEST WESTERN PLUS University Inn
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324 Reviews from our TripAdvisor Community

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Anchorage, Alaska
1 review
5 of 5 stars Reviewed 5 days ago NEW

Recently spent 2 weeks in the Best Western. Despite the unfortunate circumstance that brought me to town, the stay was great. Cory, at the front desk, was great, answered all my questions and helped with everything I needed. Felicia, our housekeeper, was very accommodating to my obsessively clean wife. Gracia did a outstanding job with breakfast. She was always cleaning... More 

Helpful?
Thank Brandan F
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Brandan F, Thank you for the five star rating, and for taking the time to share your feedback on TripAdvisor! We love to hear that we exceeded your expectations daily during your two week stay with us. We appreciate your kind words about our wonderful staff, and we are happy that our hot breakfast options, and clean rooms, resulted... More 

1 review
3 of 5 stars Reviewed 1 week ago

I was told there were no discounts available although the website states 10% discounts for AA and AARP. Standing at front desk I was then quoted a price per night that was $10 more than online price. Told to register online if I wanted the lesser price. Went back outside to car and completed registration online in the dark and... More 

Helpful?
Thank Toney J
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Toney J, Thank you for providing feedback on your recent booking experience at our hotel. We apologize that our new staff incorrectly handled this situation for you, but we hope that our General Manager's communications with you have provided an adequate resolution, and have displayed that our hotel is thoroughly committed to keeping your loyalty with us in the... More 

Washington, DC
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here twice and will stay here again. Front desk was very helpful and help us bring our luggage during a rain storm. The rooms are a good size with comfy beds and a nice size bathroom with granite counter tops. Breakfast was continental breakfast with two hot options daily.

Helpful?
Thank traveljunkiegirl
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear traveljunkiegirl, I am happy to hear that our staff took great care of you during your recent stay, and that you enjoyed our comfortable beds and complimentary breakfast. Thank you for the five star review, and for being a loyal guest at our hotel. Safe Travels! Rebecca Ramey eCommerce Marketing Manager Best Western University Inn Wilmington Daly Seven, Inc. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Love the staff the nice rooms this is a great hotel I will always stay here when I come to Wilmington, NC. I've stayed at a couple of hotels in the area but this one so far has been the best and very very clean.

Review collected in partnership with Best Western

Helpful?
Thank LAMONT W
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Lamont W, Thank you for the five star review, and for being a loyal guest at our hotel! We love to hear that we are your choice for hotels in our area due to our consistent cleanliness. We look forward to seeing you again in the future! Regards, Rebecca Ramey eCommerce Marketing Manager Best Western University Inn Wilmington Daly... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Pretty nice room. Kind of small, but it was ok. Didn't really get a chance to enjoy it because I was there on business. I had just enough time to check in, handle my business outside of the hotel, come back, go to sleep, wake up, eat breakfast, and leave. But all in all, everything was cool. Not a bad... More 

Helpful?
Thank Anthony H
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Anthony H, Thank you for taking the time to review your recent stay at our hotel. We are happy that you had a great stay, even though you were too busy to take the time to enjoy all that we have to offer. Sometimes business trips can be hectic, so we do what we can to provide you with... More 

garden city sc, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

this was the tenth time that we had stayed at a best western property in the last six months and as with all of the previous stays we found that everything was as we expected and as always it was a pleasure to stay at a best western property

Review collected in partnership with Best Western

Helpful?
Thank Eddie W
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Eddie W, Thank you for being a loyal guest at our hotel, and for the five star review! We love that you choose to stay with us every time you visit Wilmington because of our consistent quality and service. We look forward to the next time you roll in to our hotel! Regards, Rebecca Ramey eCommerce Marketing Manager Best... More 

Greenville, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Many items in the room were not functional - such as toilet and shower head. Someone on our floor was smoking one morning -so strong we ended up leaving with headaches. Managers were never available to speak to. Bed was hard as a rock.

Review collected in partnership with Best Western

Helpful?
Thank Meredith/charle... J
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Meredith/charle...J, We apologize that did not have an ideal stay at our hotel. We wish for all our guests to have a great experience at our hotel. We regret that you had maintenance issues with the toilet and shower. We wish we could have been alerted before you checked out, so that maintenance could have fixed the problem, or... More 

Louisburg, Kansas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The customer service at this hotel was excellent. Place was clean but needs upgrading of carpeting in rooms very badly. Breakfast was good and varied from day to day. Was pleased with the heating and enjoyed the fact it didn't make too much noise.

Review collected in partnership with Best Western

Helpful?
Thank roseann883
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear roseann883, Thank you for taking the time to review your recent stay with us. We are happy that our staff took such great care of you during your recent stay, and that you found your room to be nice and quiet. I have forwarded your comments in regards to the carpeting along to our purchasing and maintenance departments. We... More 

United States
1 review
4 of 5 stars Reviewed December 30, 2015

I stayed at this Best Western for a mini getaway. The top floor is the most renovated. The room and bathroom were very clean. The staff were very professional and polite. I really enjoyed my stay here. Shopping centers and the beach are no more than 15 minutes away from the hotel, if that. I will definitely stay here again.

Review collected in partnership with Best Western

Helpful?
Thank Patrice C
DAmickDaly7, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Patrice C, Thank you for taking the time to write a review on TripAdvisor. We love to hear that we gave you a great stay on your recent getaway to Wilmington. We look forward to seeing you again in the future! Rebecca Ramey eCommerce Marketing Manager Best Western Plus University Inn Daly Seven, Inc. More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

A few years ago my wife and I stumbled across the Best Western inns. We truly enjoyed it. This year on a college visit trip, we booked with them in Wilmington, NC. We arrived and we're greeted by Kory. He was fantastic, especially when our money card didn't work. He told us it was probably because we were traveling, and... More 

Helpful?
Thank Stivy27
E C, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Stivy27, Thank you for choosing to be a loyal guest at our hotel when you visit Wilmington. We are happy that we could give you a great stay during your visit to UNCW, and we hope to see you again in the future! Thank you for your five star review of our hotel and staff! Rebecca Ramey eCommerce Marketing... More 

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