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BEST WESTERN PLUS University Inn

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5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS University Inn
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BEST WESTERN PLUS University Inn
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276 Reviews from our TripAdvisor Community

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Traveler rating
    155
    81
    23
    8
    9
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109
66
20
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (276)
  • Mar-May only
    (76)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (32)
All months
1 review
1 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for a family trip that we take every year to the wilmington area and had a very bad stay/experience with this hotel. Found old rotten food on the floor and the worse was seeing a huge cockroach running around our hotel room. Staff didn't seem surprised when we told them about the cockroach and only offered... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Cg174803, Thank you for your feedback. Providing a clean environment is one of our biggest priorities and we regret falling short of our goal during your stay - the summer months tend to bring more pests and we try our best to prevent any issues. Rest assured we are following up with our housekeeping staff to ensure the pristine... More 

Matthews, North Carolina
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband, two month old daughter, two dogs and I enjoyed our two night stay. Most of the employees were extremely nice and friendly. They were helpful with ideas of places to go during our stay. The key lime candy at the front desk is delicious.. Only bad part was that the business computers in the lobby don't work very... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Acarey453, Thank you for reviewing our Best Western Plus! We're glad you found our staff so helpful and friendly. However, we do apologize for the inconvenience with our business center and appreciate you bringing your concerns to our attention. Thanks again for your comments and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Salvisa, Kentucky
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My family and I decided to go to the Wilmington NC area on vacation. We didn't know exactly where we wanted to stay. There were five of us so we had to book two rooms. The front desk had three rooms available each of the three nights. They worked diligently to keep us from moving our stuff. Besides that they... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear chrsmckinney, We appreciate you taking the time to leave a review! It's great to hear our staff was able to accommodate your needs and made you feel so welcome. We look forward to seeing you the next time you're in Wilmington! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We had an awesome stay at this hotel except for one "experience" we could've done without. We stayed 4 nights and were surprised at how CLEAN it was! Our room was pristine when we arrived and the housekeeper kept it clean the whole time we were there. The King size beds are the most comfortable I've ever slept on! The... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Taylor B, Thank you for taking the time to write a detailed review - we're glad you found us to be very clean and comfortable overall. However, we sincerely apologize for the inconvenience due to the power outage and are using this experience as a training opportunity to better handle such situations in the future. We regret the lack... More 

Burlington, NC, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very comfortable, easy access to interstate and local main streets, would stay here again. The bed was surprisingly comfy. We had requested a ground floor room and were a bit wary when we had the first room inside the door from the parking lot afraid it would be noisy with a lot of traffic as people arrived but it was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Vicki A, Thank you for taking the time to review our Best Western Plus! I'm happy you had a quiet, comfortable stay and our team looks forward to your next visit. Thanks again for your comments and high ratings! David Amick eCommerce Manager Daly Seven, Inc More 

New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

a very good hotel to stay. the rooms were clean and comfortable. staff was pleasant. breakfast was good, different variety each day, they kept replenished the items. They keep the area and tables clean. It is not far from the airport, beaches and downtown Wilmington.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Sadie B, We appreciate you staying with us again and taking the time to praise us publicly! It's great to hear you had another good stay and enjoyed our complimentary breakfast. Thanks again for your review and we look forward to your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed there for two nights and it was everything we wanted and more. From the friendly check-in to the time we left, this was one of the best hotels we've stayed at. It was a short drive to Wrightsville Beach and to everything we wanted to see downtown. A must stay next time we are in town.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Jonathan K, Thank you for reviewing our Best Western Plus! We're glad you found our staff so friendly and had one of your best ever hotel experiences. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family had a wonderful time at this Best Western. Our room was very clean and everything worked. They had a nice outdoor pool and the breakfast was GREAT! This is the only place I'll stay at when visiting Wilmington, NC.

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Randolph H, We appreciate you taking the time to review our Best Western Plus! It's great to hear your family had an outstanding visit and enjoyed the variety of amenities and facilities we offer. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc More 

Harrisburg, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We were originally staying in Room 206. Once in the room and un-packing, I noticed ants crawling on the night stand. Upon further investigation, I noticed ants crawling out of the carpet cove baseboards and on the walls. Called down to front desk and they immediatly had another room to move us to. The gentleman at the front desk came... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Darren B, Thank you for taking the time to share feedback regarding your recent stay. While we're happy you found most of our staff excellent and that you enjoyed your re-assigned room. However, providing a clean environment is one of our biggest priorities and we regret falling short of our goal; our staff is using your feedback to avoid... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came up to Wilmington for the fourth of July/Vacation. the Inn was easy to find and very close to lots of shopping, dinning and downtown. Sadly we had a room in front of the pool so there were many nights that we had to deal with the noise until almost 11. The room was a great size, clean and comfortable.... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review

Dear Larry B, We appreciate you taking the time to write a review and hope you enjoyed your holiday getaway! We're glad you found your room clean & comfortable and enjoyed our complimentary breakfast. We always like to hear what we can do better and will pass your feedback onto our corporate team for further discussion; we also apologize for... More 

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Prices are for 1 room, 2 adults
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