First of all, this is no longer a Holiday Inn. I recently booked well in advance to this hotel based on free pet lodging. I was assured of that as well. Upon check in I was informed that there would be a 25.00 fee for the pet. I explained my booking but was told there was always a charge. The 2 front desk people were very unfriendly and would not accept my explanation until I gave them the name of the person who booked my room. Upon checkout I let the new front desk person know what had happened and she told me there should have not been a pet charge and there never was in the past. Was I scammed? Do not know but beware. more