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The Hotel of West Jefferson

Certificate of Excellence
2.5 of 5
203 Hampton Place Court, West Jefferson, NC 28694 (Formerly Hampton Inn West Jefferson)
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The Hotel of West Jefferson
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The Hotel of West Jefferson
The Hotel of West Jefferson
The Hotel of West Jefferson
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18 reviews from our community

Traveler rating
    8
    6
    3
    0
    1
See reviews for
4
7
1
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, TN
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed overnight for business purposes. I arrived very late and was issued room #100. I figured it would be a broom closet... I was shocked to find a huge king bed, jacuzzi tub, and a flat screen TV. The staff was very kind. This was far more than I expected from a small town hotel. Highly recommended

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Aiken, South Carolina
Top Contributor
155 reviews 155 reviews
31 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel has changed names. It is now a Holiday Inn Express. While only there for a meeting found the meeting room was excellent as was the price. I would recommend this hotel to any business needing a pleasant surrounding. Friendly staff, ease of access. Will be back next year.

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Burlington, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is a Holiday Inn Express now. As soon as the front door opened I was VERY impressed with the young lady working the front desk. Her name was Raynelle and she had the warmest and most beautiful smile and greeting I've ever had entering a hotel. She handled check in with ease and was very concerned with making sure... More 

Was this review helpful? Yes 1
Durham, North Carolina
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 6, 2015

I stayed here for a fly fishing trip with my father and it was decent enough as we weren't looking for anything special. However, it was overpriced at 120 dollars for one night and the included breakfast was mediocre. That shouldn't stop you from staying here however, as it is the only half decent hotel in West Jefferson, if not... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review

Dear Sethy45, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Indian Trail, North Carolina
Top Contributor
86 reviews 86 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 21, 2014

Have read some of the negative reviews and must say we did not have the same experience. We were greeted properly and it was explained to us the hotel was under renovation since it was changing from a Hampton to a Holiday Inn the first of the year. The lobby was bright and clean, as was our room which was... More 

Was this review helpful? Yes 2
Winston Salem, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 7, 2014

We stayed here often when the hotel was a Hampton and thought it was fantastic. Our last stay was terrible with rude service and scary guests. We felt unsafe at night with mostly loud men that were smoking inside and outside by our cars. The room was dirty and carpet not clean. Must be why the Hampton dropped them!!! They... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review

Dear NewRiverClear, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

My husband and I stayed here on business. Co booked this for us believing it offered comfort and amenities. On arrival the desk clerk was VERY nonchalet, no smile, no welcoming personality, just very dry. We found that the business center, which we really needed was not available, the year round indoor swimming pool was not available. My husband asked... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review

Dear Brenda B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the business center and customer service which was unacceptable. We will address these concerns. I assure you that the... More 

Bhopal, India
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 2, 2014

New, nice large comfortable rooms, above average breakfast, easy access, clean, ok internet. A bit expensive but it makes it a good place to stay for a business trip. Fast food is across the street and nice restaurants are a couple of miles down the road On the other hand, some of the staff are disinterested as other reviewers note.... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Top Contributor
57 reviews 57 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 21, 2014

We were staying in West Jefferson for a wedding and my mom called the chamber of commerce to ask their opinion on this hotel since it didn't have a website. The chamber told her that it was the nicest place to stay nearby and that we wouldn't be disappointed. He was correct. It was a clean, quiet place to stay.... More 

Was this review helpful? Yes 4
Top Contributor
68 reviews 68 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 4, 2014

Hotel sits on the side of a hill. The lady at reception greeted us as we came through the door and was very nice. She checked us in quickly and we were off to our rooms. Lobby was clean. They are in the middle of changing from a Hampton Inn to a Holiday Inn Express so they were painting and... More 

Was this review helpful? Yes 2
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