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The Hotel of West Jefferson

2.5 of 5 203 Hampton Place Court, West Jefferson, NC 28694 (Formerly Hampton Inn West Jefferson)
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Certificate of Excellence 2014
The Hotel of West Jefferson
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The Hotel of West Jefferson
The Hotel of West Jefferson
The Hotel of West Jefferson
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14 reviews from our community

Traveler rating
    5
    6
    2
    0
    1
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3
6
1
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Indian Trail, North Carolina
Top Contributor
86 reviews 86 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Have read some of the negative reviews and must say we did not have the same experience. We were greeted properly and it was explained to us the hotel was under renovation since it was changing from a Hampton to a Holiday Inn the first of the year. The lobby was bright and clean, as was our room which was... More 

Was this review helpful? Yes 1
Winston Salem, North Carolina
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We stayed here often when the hotel was a Hampton and thought it was fantastic. Our last stay was terrible with rude service and scary guests. We felt unsafe at night with mostly loud men that were smoking inside and outside by our cars. The room was dirty and carpet not clean. Must be why the Hampton dropped them!!! They... More 

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IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review

Dear NewRiverClear, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here on business. Co booked this for us believing it offered comfort and amenities. On arrival the desk clerk was VERY nonchalet, no smile, no welcoming personality, just very dry. We found that the business center, which we really needed was not available, the year round indoor swimming pool was not available. My husband asked... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review

Dear Brenda B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the business center and customer service which was unacceptable. We will address these concerns. I assure you that the... More 

Bhopal, India
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 2, 2014

New, nice large comfortable rooms, above average breakfast, easy access, clean, ok internet. A bit expensive but it makes it a good place to stay for a business trip. Fast food is across the street and nice restaurants are a couple of miles down the road On the other hand, some of the staff are disinterested as other reviewers note.... More 

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Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 21, 2014

We were staying in West Jefferson for a wedding and my mom called the chamber of commerce to ask their opinion on this hotel since it didn't have a website. The chamber told her that it was the nicest place to stay nearby and that we wouldn't be disappointed. He was correct. It was a clean, quiet place to stay.... More 

Was this review helpful? Yes 3
Top Contributor
55 reviews 55 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 4, 2014

Hotel sits on the side of a hill. The lady at reception greeted us as we came through the door and was very nice. She checked us in quickly and we were off to our rooms. Lobby was clean. They are in the middle of changing from a Hampton Inn to a Holiday Inn Express so they were painting and... More 

Was this review helpful? Yes 1
Stafford, Virginia
Top Contributor
52 reviews 52 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 1, 2014

Hotel is very clean and is nicely decorated. The hot tub was not hot and desk clerk seemed uninterested in helping with getting it heated up. She just blew us off basically saying "push the button on the wall" When she was told that didn't help she just shrugged and turned away. so we sat in a cool bubble tub... More 

Was this review helpful? Yes 1
Stafford, Virginia
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 1, 2014

Nice and clean hotel. Prices were a little higher than most in the area but we traveled on Labor Day Weekend so that is to be expected. Most other hotels in the area were booked. The hot tub was a bubble tub as it would not heat up. Informed the front desk but they did not know what the problem... More 

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Maryville, Tennessee
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed August 3, 2014

We were trying to find a Hampton, and our GPS led us here. Turns out it isn't a Hampton anymore, but we were tired of looking for a place to stay, so we took a chance. It was one of the cleanest hotels we have seen in a while. The staff was very friendly, room was nice, and bed was... More 

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Washington, DC
Contributor
20 reviews 20 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

We stayed here on our way from Asheville to DC. It was a great stop and we were very happy. Clean room, recently built and the decor was nice. The breakfast was great for an included breakfast. The wifi was very fast and included. I recommend this place.

Was this review helpful? Yes 1
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Additional Information about The Hotel of West Jefferson

Address: 203 Hampton Place Court, West Jefferson, NC 28694 (Formerly Hampton Inn West Jefferson)
Location: United States > North Carolina > North Carolina Smoky Mountains > West Jefferson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Hotel of West Jefferson 2.5*
Number of rooms: 58
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Also Known As:
Hampton Inn West Jefferson Hotel West Jefferson

6 photos of this hotel

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