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BEST WESTERN Smoky Mountain Inn

130 Shiloh Trail, Waynesville, NC 28786
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Certificate of Excellence 2014
BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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252 reviews from our community

Traveler rating
    138
    85
    22
    4
    3
See reviews for
86
96
15
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (48)
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There are newer reviews for BEST WESTERN Smoky Mountain Inn
See the most recent reviews
Charlottesville, United States
1 review
5 of 5 stars Reviewed December 2, 2013

We just had a quick overnight stay while traveling through the area, but was very satisfied with the service and quality of the hotel. Lobby and rooms were very clean, well maintained. Folks at the front desk were very welcoming and friendly. Beautiful view.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Roger & Joann s, Thank you for the positive review of our hotel and thank you for recognizing our efforts to be the cleanest hotel here in the mountains! We are very happy to know that you also appreciated our staff! Your recommendation means everything to us and we would like to sincerely thank you for taking the time... More 

Douglasville, Georgia
Top Contributor
63 reviews 63 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 19, 2013

We had a girls get away weekend in Waynesville recently and were very pleased with this lovely motel. We arrived late on a very rainy, foggy, chilly blustery night but there were four very cushy comfortable beds awaiting us. The linens were clean and soft and the rooms were very clean with plenty of clean fluffy towels; were we at... More 

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear KY_Road_Trippers, Thank you kindly for your gracious review and details of your stay. We are happy to hear that all went well and that you had a wonderful time. More importantly, it is great to see that your cell phone and pillow made it back to you in a timely manner, Our staff works hard at pleasing our guests... More 

Austin, United States
1 review
3 of 5 stars Reviewed November 17, 2013

average quality hotel with terrible quality breakfast, location over car dealer and very close to stores. Good hotel for one day stay, but not for the family stay. Housekeeping doing good job, everything else is average.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Martin A: Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry you did... More 

Alexandria, Virginia
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 16, 2013

We stayed here 3 nights Nov 8-10 while visiting Smoky Mountain NP. The location was very convenient to the parkway, restaurants, and interstate. Room 241 was an excellent choice for view and quiet. It is an end unit (see photos). The room was very clean, king bed was very comfortable, towels fluffy, shower hot and strong, shower curtain bowed out.... More 

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear CtheUSA, Thank you for taking the time to write a review of your stay. We are so happy to hear that you are very pleased with our rooms and the kind comments about front desk staff. We hope on your return visit the breakfast room will be more accommodating.Thank you again for posting your review. If I can be... More 

Charlotte, North Carolina
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 14, 2013

Every roomy rooms,table.microwave,ref.and cute bench outside room to sit and view the mountains,what a great view of everything.Lady at front desk what a pleasure she is and all the other staff. We love Best Western never have a found a bad one.

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Bonita C , Thank you for reviewing your recent stay at our property. We are very happy that you enjoyed your stay at our property and appreciate the compliments and recommendation. . We look forward to seeing you again! If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402. Thank you... More 

Englewood, Fl, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

Have stayed here many times, and will definitely stay when we are in the area. Could never give a bad review, because it's always a pleasure to stay there. I will definitely get the front desk lady's name next time, she is great. Donna R.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Donna R, Thank you very much for sharing your feedback and your local tips for travelers. Great to hear that you enjoyed your stay and even better to hear that you are a repeat guest! Please know that we appreciate your business and we certainly look forward to your next visit to Waynesville! If I can be of assistance... More 

Cullowhee, North Carolina
1 review
4 of 5 stars Reviewed November 2, 2013

This hotel is clean, quite, comfortable and in a great location. The rates are fantastic, everyone was exceptionally nice and the breakfast was quite good. The only thing preventing me from giving this hotel an excellent rating is the towels. You might as well dry yourself off with sandpaper. I know this might sound like a trivial complaint - and... More 

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Pay_Day_on_the_AT, Thank you for the candid review, of course appreciative of the positive comments, but also the honest feedback regarding your stay. Even with the 4 or 5 stars, we expect every aspect of your stay to be perfect. Your feedback is a valuable resource to ensure we provide the level comfort as well as value you expect. We... More 

Hampshire England
Top Contributor
68 reviews 68 reviews
46 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed November 2, 2013

The motel, for it is only a motel, was as clean as they could make it with people walking into the room off the street. The staff were generally friendly with the exception of the large lady with short curly hair in reception who was NOT. She was nice enough when the Manager was there, but when he was not... More 

Was this review helpful? Yes 1
Pace, Florida
1 review
4 of 5 stars Reviewed October 28, 2013

My wife and I stayed at this hotel on October 22nd & 23th. Our room was clean and comfortable and was a nice size. Every thing in the room worked. Miss Karen the front desk clerk at our check in and out was very nice and helpful. She gave suggestions of good places to eat and things to see and... More 

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear frazierspad: Thank you for your kind words! We do work hard every day to deliver a clean, welcoming experience for our guests. It's a pleasure to have you as our guest, and we look forward to your return. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Debra J.... More 

Hot Springs, Arkansas
Top Contributor
95 reviews 95 reviews
23 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 28, 2013

This is a terrific place to stay during a visit in the Smokey Mountains. The rooms are spacious and very clean; up to date with nice tiles in the bathroom and quiet AC/heat unit. Would have liked a queen bed vs. two double beds, but maybe they were all taken by then. The breakfast is somewhat limited but very good... More 

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear GoRoadie: Thank you so much, our staff takes pride in both the physical attributes as well as the service levels of the hotel and it's rewarding to all when guests such as you acknowledge their efforts. We are delighted that you discovered our hotel, and appreciative of the positive review. We certainly look forward to your next visit to... More 

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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Price Range (Based on Average Rates): $
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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