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BEST WESTERN Smoky Mountain Inn

130 Shiloh Trail, Waynesville, NC 28786
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Certificate of Excellence 2014
BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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252 reviews from our community

Traveler rating
    138
    85
    22
    4
    3
See reviews for
86
96
15
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • Any
English first
  • All months
    (252)
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    (48)
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    (99)
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    (84)
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    (21)
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waynesville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Angie and Debra made us feel very welcome. Room was nice and view was great. Good value. Not real fancy, but comfortable. Had frig and microwave. Right off highway. The GPS does not recognize this location, but you can see the motel from highway.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Gerald, thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and experience. We have a wonderful staff that is dedicated to providing a superior guest experience as evidence by your interactions with Angie and Debra. I hope you come back and visit us soon. Please let me... More 

Spartanburg, South Carolina, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The cookie jar is always waiting for me there. Good Value, clean room, nice employees. Did I mention cookies? Oh, and they have cookies! They are store-bought hard cookies, but whatever they are, they have a good flavor.

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and the cookies. We appreciate your candid feedback and will take your suggestions into consideration. Please come back and visit us soon! P. Shah More 

NC
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our one night stay at this motel. If we need a place to stay in Waynesville again we would definitely stay here. Vey clean. Breakfast was good. Very nice staff. The view was very nice. We saw a beautiful rainbow there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. We take pride in our facility and we are glad to hear that you had a wonderful experience. One of the unique aspects about our property is the scenic mountain view our hotel offers. We are excited that you were able to witness the beautiful rainbow during... More 

kill devil hills, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

An excellent resting place while visiting the area. Short drive to so many fantastic attractions. Parkway, Maggie Valley, Historic Waynesville, Wheels thru Time Museum. Great view, nice people! Very good Value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Richard, thank you for providing your feedback on the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay at our faciliy and were able to take advantage of our proximity to various local attractions. We look forward to hosting your next trip to the Smoky Mountains! P. Shah More 

Frederick Maryland
Contributor
15 reviews 15 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited friends in Waynesville, NC with touring of Asheville the main focus of our trip. Didn't need a fancy B & B with their high prices, so gave the Best Western Smoky Mountain Inn a try. We were very surprised at this little tucked away hotel. The price was the main draw when booking, but would go back again.... More 

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Beth, thank you for staying with us at the Best Western Smoky Mountain Inn. The view of the Smoky Mountains from our hotel is beautiful and the location is convenient to Asheville, downtown Waynesville and the Blue Ridge Parkway. We hope you come back soon and make us your destination hotel of choice. Please let me know if I can... More 

Prescott
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a great hotel near the Smokey Mountains, but watch out for the morning front desk staff. Karen never greets her guests in the morning and she is always pouting. If you ask her a question she growls the answer back at you. I mentioned it to the owner before we left

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. I am excited to hear that you enjoyed our facilities; however, I am surprised by your experience with your front desk staff. Our front desk staff is top notch and love to accommodate our guests. I invite you to come back and visit us, so we can... More 

Cleveland, Ohio
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We wanted to experience the smoky mountains since this was our first time in North Carolina. We chose this hotel based on other reviews and we were not disappointed. She views were spectacular, the room was very clean, the staff were wonderful and the breakfast was plentiful. It was quite and comfortable and everything we were looking for.

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are thrilled to hear that you enjoyed the accommodations at our hotel and hope this was first of many trips to Waynesville, NC. We look forward to hosting your next vacation! Safe Travels, P. Shah More 

1 review
5 of 5 stars Reviewed 4 weeks ago

good location, easy access to hotel and downtown Waynesville, clean and well equipped room, friendly staff, more than adequate continental breakfast, and very reasonably priced. will likely stay at this hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Mark, thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear about your wonderful stay and your ability to take advantage of our proximity to downtown Waynesville. If there is anything I can do to help book your next reservation, please let me know. I look forward to hosting your next trip Western... More 

Winston Salem
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Thanks to Trip Advisor, we found this place after staying other places in the Waynesville area for over 10 years. We were not happy with "the other places" and decided to give this a try. What a pleasant surprise. We had a room with 2 double beds, fridge, micro, flat screen tv, small table with 2 chairs and a view... More 

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Jim, thank you for staying with us at the Best Western Smoky Mountain Inn and providing your feedback. I am excited to hear that your family was able to take advantage of our scenic views and proximity to local shopping and dining options. I look forward to hosting your family back in Waynesville! Happy holidays. P. Shah More 

Kill Devil Hills, United States
2 reviews
5 of 5 stars Reviewed November 19, 2014

This hotel was recommended by a friend. We were located close to different things we wanted to see. Easy access to Blue Ridge Parkway, Great Smoky Parkway, and other great area attractions. Lots of great shops and places to eat. Beautiful views.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Sara, thank you for staying with us at the Best Western Smoky Mountain Inn. I am excited to hear about your experience and grateful your friend recommended our facility. As you pointed out, we are located close to numerous attractions and our town of Waynesville offers wonderful dining and shopping options. I look forward to hosting your next trip to... More 

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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Price Range (Based on Average Rates): $
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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