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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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276 reviews from our community

Traveler rating
    153
    94
    22
    4
    3
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94
102
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed yesterday NEW

Love it there! Great staff and breakfast. The view is just beautiful. Beds are very comfortable. Nice upgrade from two doubles to two queens for convenience! I've stayed at this location now five different times. Gets better or stays very good each time. Thanks

Review collected in partnership with Best Western

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Kernersville, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Loved staying here...clean and very comfortable..along with my daughter and her 7 month old it was very accommodating. Will definitely stay here again....The location was very convenient, the rooms were so clean, modern. The beds were very comfortable along with an awesome modern shower/bathroom...couldn't ask for a better place to stay!

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Elaine, thank you for bringing your family to the Best Western Smoky Mountain Inn. Our staff is excited to hear that you enjoyed your stay in the Smokies and had a memorable experience. Each member of our staff strives to provide a hospitable environment for guests of all ages. We appreciate you taking the time to provide your candid feedback.... More 

Rose Hill, North Carolina
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

2 stories high but I didn't have to walk one single stair. One of those places where you don't have to walk into the lobby and ride an elevator to your floor - you enter your room from the balcony outside your room. Once you drive around to the back of the hotel, you go through the breezeway to the... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn and taking time out your schedule to provide feedback on your stay. I am glad you were able to enjoy the breathtaking views of the Smoky Mountains from your room as well as the in-room amenities such as the new refrigerator and microwave and free WiFi. We work... More 

Dunlap, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I was very pleased with this hotel and the staff. The breakfast was nicer then I expected. The breakfast area is a little small but other then that I was happy with everything. The front desk staff when I checked in were excellent and very helpful.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathy, Thank you for staying with us at the Best Western Smoky Mountain Inn. On behalf of our entire staff, I am happy to hear that you enjoyed your experience at our hotel. Our staff prides ourselves on providing a friendly, clean and comfortable environment for all of our guests. Thanks again for taking time and providing us feedback. If... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We enjoyed the view and the cleanliness of the rooms. The ladies that checked us in and out were friendly and helpful. They upgraded our room and helped us find a great place to eat. The breakfast was also adequate. My husband appreciated having hard boiled eggs.

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathy, Thank you for staying with us at the Best Western Smoky Mountain Inn and taking time out of your trip to provide feedback on your visit. We are happy to hear that you had a wonderful stay with us. Our staff takes pride in providing clean accommodations and a superb guest experience. If there is anything I can do... More 

St. Petersburg, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at BW Smoky Mountain Inn. The staff was so friendly and accommodating. The room was very comfortable and clean and we loved the birdfeeders on the beautiful landscaped property. The view of the mountains was relaxing and calm. Breakfast was was very nice with a good variety of foods. We would highly recommed this hotel... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Mike & Kathy, Thank you for staying at the Best Western Smoky Mountain Inn. I am glad you were able to relax in our beds, enjoy the mountain views from our property and take advantage of our proximity to world famous hiking trails in Western North Carolina. Our staff works relentlessly to provide clean accommodations and a wonderful guest experience.... More 

St. Petersburg, Fl, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The location of this Best Western places you near the Blue Ridge Parkway and the shopping of Main St. Waynesville. You will be also very happy with the service with a smile you will receive at this Best Western.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Doug, thank you for staying at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your visit and had a wonderful experience. I really enjoyed speaking to you and learning about your background and various adventures. Best of luck with your new home. We look forward to hosting you soon! Best, P. Shah More 

WR, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was awesome! Beds were comfy, in-room wifi was fast enough to stream a few shows, and outside there was a really lovely view of the mountains. We didn't have any problems, everything was clean and functioned. I'm cheap and rarely book anything above $100/night, but the amenities here were a lot nicer than I was expecting. The breakfast was... More 

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Colin, thank you for visiting us at the Best Western Smoky Mountain Inn. I really appreciate you taking the time out of your day to provide us with feedback regarding your recent stay. We are glad that you enjoyed breakfast and found our location to be convenient. We look forward to hosting your next trip to Western North Carolina! Best,... More 

Ocala, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This was one of the nicest small hotels I have stayed in! The property was spotless, inside & out. The beds were so comfortable we didn't want to get up! For a small venue, they prepare a very nice breakfast, with a good variety of foods, All of the staff were very courteous and helpful. Being surrounded by the beautiful... More 

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Georgia, Thank you for taking the time to provide online feedback regarding your stay. Our staff is excited to hear that you had a wonderful experience at our facility and you were able to enjoy your room. We take pride in our hospitality and cleanliness in effort to create a pleasant guest experience. As you pointed out, our location makes... More 

Lawrenceville
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When traveling in this area for business (1 or 2 times annually) always stay here. Convenient location to customer and restaurants. Wonderful view. Be aware of crowded weekends, especially in the fall. Crowded all the time in summer. Best to avoid in the winter due to ice and snowfall.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joe, Thank you for being a loyal guest to the Best Western Smoky Mountain Inn and taking time out of your day to provide us feedback. I am glad to hear that you find our proximity to local businesses and customers convenient. If there is anything I can do to help you book your next visit, please let me know.... More 

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