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BEST WESTERN Smoky Mountain Inn

2.0 of 5 130 Shiloh Trail, Waynesville, NC 28786
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Certificate of Excellence 2014
BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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259 reviews from our community

Traveler rating
    143
    87
    22
    4
    3
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88
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fayetteville, Georgia
Top Contributor
795 reviews 795 reviews
125 hotel reviews
321 helpful votes 321 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here while visiting the town. This is a nice hotel. We had a clean room with comfortable beds. We decided to eat breakfast somewhere else. Overall, our stay at this Best Western was great. I would definitely recommend this hotel to anyone who is looking for a great place to stay in Waynesville.

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Caleb, thank you for visiting us at the Best Western Smoky Mountain Inn and taking time out of your schedule to provide feedback. We are excited to hear that you had a wonderful stay. Our staff takes pride in providing a superior guest experience. We look forward to hosting your next trip to Waynesville! If there is anything we can... More 

Englewood, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a small Best Western tucked away in Waynesville, NC, right off the Interstate which is very convenient to getting around in the area. My Family and I had two adjoining rooms, for 3 days and were very happy with our experience. The rooms were very clean, the staff is very friendly, the breakfast was very nice, and it... More 

Was this review helpful? Yes 1
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are so happy to hear that you had a wonderful experience. We take great pride in our cleanliness & hospitality and hope you come back to see us soon! If you need help making your next reservation, please feel free to contact us at 828-456-4402. Safe travels... More 

Santee, South Carolina
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the cleanest and friendliest hotels with a great view. Located in a great and scenic spot with good access to a local community that is a true treasure in the North Carolina Mountains. Don't really have any criticisms of this property other than rates sometimes seem a bit too excessive. Can't complain since it's probably the best Best... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you visiting us at the Best Western Smoky Mountain Inn. We appreciate you taking time out of your day to provide your feedback. I am glad to hear that you enjoyed your stay and proximity to local shops and restaurants. We look forward to hosting your next visit to Western North Carolina! Please let me know if I can... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

The best western is well maintained and the rooms are clean. The break fast was good. The big windows in the breakfast area have a good view of the mountains. It is reasonably close to Cherokee and the Ocanaluftee visitor center. Our GPS messed up by taking to Shiloh Drive instead of Shiloh trail. Apart from that hiccup the place... More 

Was this review helpful? Yes 1
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. We are excited to hear that you were able to enjoy our facilities and the beautiful views from our property. We take great pride in our hospitality and providing a wonderful guest experience. As you mentioned, our proximity to various local attractions makes our hotel even more... More 

melbourne, fl
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2015

This is an extremely well run, clean, nicely furnished hotel. The staff is excellent. I will not spend twice the money to stay in a more upscale hotel when I come to this area. This one will be my home.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. I am excited to hear about your experience and glad we were able to make you feel comfortable. If there is anything I can do to make your next stay even better, please let me know. We look forward to hosting your next trip to the Smokies!... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed January 12, 2015

This is a very nice hotel. It is clean and conveniently located near Waynesville. I have stayed there several times. The staff was very courteous. You are requiring me to write a minimum of two hundred characters and I am finished.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Christine, thank you for staying with us at the Best Western Smoky Mountain Inn. We are excited that you had a great experience and continue to choose us as your preferred lodge in Waynesville. If there is anything we can do to make your next stay more comfortable, please let us know, and we will try our best. I can... More 

Rochester, United States
1 review
4 of 5 stars Reviewed December 30, 2014

I usually don't expect much from properties of the motor inn genre, but this was great. I was not there during much daylight hours, but I'm sure a second floor room had a spectacular view in the daytime. The room was pleasant and the furniture relatively updated. Bathroom was dated and small, but clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Gary, thank you for visiting us at the Best Western Smoky Mountain Inn. I am excited to hear about your experience at our facility. We hope you come back to enjoy the beautiful views of the Smokies. If there is anything I can do to help you make your next reservation, please let me know. We look forward to seeing... More 

waynesville, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

Angie and Debra made us feel very welcome. Room was nice and view was great. Good value. Not real fancy, but comfortable. Had frig and microwave. Right off highway. The GPS does not recognize this location, but you can see the motel from highway.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Gerald, thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and experience. We have a wonderful staff that is dedicated to providing a superior guest experience as evidence by your interactions with Angie and Debra. I hope you come back and visit us soon. Please let me... More 

Spartanburg, South Carolina, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2014

The cookie jar is always waiting for me there. Good Value, clean room, nice employees. Did I mention cookies? Oh, and they have cookies! They are store-bought hard cookies, but whatever they are, they have a good flavor.

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and the cookies. We appreciate your candid feedback and will take your suggestions into consideration. Please come back and visit us soon! P. Shah More 

NC
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2014

We enjoyed our one night stay at this motel. If we need a place to stay in Waynesville again we would definitely stay here. Vey clean. Breakfast was good. Very nice staff. The view was very nice. We saw a beautiful rainbow there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. We take pride in our facility and we are glad to hear that you had a wonderful experience. One of the unique aspects about our property is the scenic mountain view our hotel offers. We are excited that you were able to witness the beautiful rainbow during... More 

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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Smoky Mountain Inn 2*
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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