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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
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401 Reviews from our TripAdvisor Community

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Killen, AL, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here several times as we travel to Chapel Hill. NC for family visit. We have never been disappointed. We like the location. We always eat at Beaurgards nearby. The cookies and bottled water in the room are nice to have. We're anxious for the new breakfast area to be completed.

Review collected in partnership with Best Western

Helpful?
Thank J. Don B
Dunn, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Reasonable rate, clean room, comfortable beds and a nice touch a bag with 2 bottles of water, a cookie and a bag of popcorn. Mountains were really pretty around area. Hotel was close to highway and also to downtown Waynesville with a lot of eating places available. Outside grounds were also pretty.

Review collected in partnership with Best Western

Helpful?
Thank Shelia A
Victoria,TX
Level Contributor
190 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is your typical "motel"! Clean, quiet, and fine for one night! No real frills....parking outside your room is a plus for unloading. Front desk personnel were very friendly! Breakfast was included, but room was small and very crowded....so we opted not to partake!

Helpful?
Thank cooker72
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff is pleased to hear that you found our accommodations clean & relaxing. We strive to provide a wonderful guest experience. We are in the process of expanding our breakfast area; once complete, I am confident that you will have an even better dining experience. We... More 

Level Contributor
11 reviews
5 of 5 stars Reviewed 2 weeks ago

I visit Waynesville several times a year and each time I reserve a room at Best Western Smoky Mountain Inn. The staff while checking in is always prompt, helpful, and very knowledgeable of the area and various to-do's in and around town. Along with the exceptional maid service, I really enjoy the bags left in each room, which have water... More 

Helpful?
Thank Ashley B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Ashley, Thank you for choosing to stay with us at the Smoky Mountain Inn. We love to hear feedback from our guests, especially our loyal patrons. As you can see, our staff takes pride in providing a clean, hospitable and relaxing environment. We are always happy to answer any questions you have and creating a memorable experience. If there is... More 

FL, United States
1 review
5 of 5 stars Reviewed January 2, 2016

Second time staying at this hotel! Newly remodeled hotel. Beautiful appearance of the room. Extremely comfortable beds!! Good breakfast included in the stay. Very friendly staff (from the check-in to the breakfast attendant). Beautiful view of the mountains! Felt extremely safe staying at this hotel. My adult daughter and I look forward to staying in this hotel again when we... More 

Review collected in partnership with Best Western

Helpful?
Thank Lana C
Manager_BWSMI, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Lana, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you can see, our staff takes great pride in providing a clean, hospitable environment. We are so happy to hear that you enjoyed the recent updates we have made to our facility, including the new carpet, furniture, lighting and what will be an expanded breakfast... More 

Denver, Colorado
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 16, 2015

Stayed here in late September 2015 with a friend at the start of a weeklong bicycle trip across North Carolina. Staff were all very friendly, and accommodated our needs the right way. Coffee maker and fridge in the room were nice touches. The setting in Waynesville in the Smoky Mountains is green and beautiful. Relaxing place.

Helpful?
Thank Marco P
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Marco, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your trip to Waynesville and mountainous terrain of Western North Carolina. We have numerous trails in the area, which makes us a popular choice for guests looking for an outdoor activities (hiking, biking, camping, etc). We hope you... More 

Graham, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2015

I took my granddaughter and niece to the Polar Express in Bryson City on a Friday evening. I was looking for a reasonably priced (and clean) place to stay between Bryson City and Asheville after the train ride. After researching prices, locations, and reviews, I decided to stay at this Best Western location. The price was excellent, which sometimes makes... More 

Helpful?
Thank Traci D
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Traci, Thank you for choosing to stay with us a the Smoky Mountain Inn. We are delighted to hear that you enjoyed your time with us and found our location convenient to Bryson City's Polar Express and other nearby attractions. As you experienced, our staff takes pride in providing a clean, hospitable environment for all of our patrons. We look... More 

Mobile,Al
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 25, 2015

I found this motel clean, comfortable and quit. Rooms have frig, coffee pot and microwave and they even provided popcorn. The breakfast was fair to good. The usual pastries, bagels waffles, fruit, coffee, milk, yogurt, etc. All in all a good experience.

Helpful?
Thank OldSalty
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your visit and the amenities, such as a coffee maker, microwave, and refrigerator, that we offer in all of our guest rooms. Thanks again for taking the time out of your trip to share your feedback. If you need... More 

1 review
5 of 5 stars Reviewed November 19, 2015

One night stay in Waynesville to attend an event in Ashville wanted to stay south of Ashville away from the city. Easy access to the highway and quiet mountain setting. Good service and clean room. Full breakfast available in lobby was good with a variety of choices. Will consider on next trip in North Carolina.

Review collected in partnership with Best Western

Helpful?
Thank 973victorw
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Victor, Thank you for staying with us at the Smoky Mountain Inn. I am glad you were able to enjoy our mountain setting as well as our convenient location to Asheville. Our staff takes pride in providing a clean, relaxing atmosphere, so our guests can have a pleasant experience. We understand you have numerous lodging options and are grateful you... More 

Stoughton, Wisconsin
Level Contributor
116 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

Very nice location that sits on top of a hill and has lovely views of the surrounding country. Older property that is well maintained and has been remodeled. Outside entrances to the rooms circa 1960-70 motels. Staff was very friendly and the beds were quite comfortable. Rated only a 4 instead of a 5 because we were a bit miffed... More 

Helpful?
Thank davidworth59
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

David, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you enjoyed the facility and found our location to be convenient. As you can see, our staff takes pride in providing a clean, friendly environment for all of our patrons. Regarding the rate issue you encountered, there are numerous Best Westerns in... More 

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