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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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1 room 1 guest
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BEST WESTERN Smoky Mountain Inn
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356 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Chattanooga, Tennessee
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After a failed attempt to stay at another lodging (see review for Grandview Lodge), I saw the reviews online rated this Best Western as pretty good. There was a room available for our night. We had a king size room on the second floor, on the end closest to the highway. The room had obviously been recently remodeled. On the... More 

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Atlanta, GA
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were very happy with our stay here on our annual visit to Waynesville. The motel is nicely maintained, very clean. The renovations were well done. Staff very accommodating, even when we left something behind which they are mailing to us. We will make this our new Smokies HQ. Thanks for a lovely stay.

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Butner, North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I only have good things to say about this hotel. The staff was very friendly; the lady at breakfast was even making waffles for everyone who wanted one. The room was clean, comfortable, and quiet. AC worked great as did the hot water. I liked having a fridge and microwave in the room. The tv was clear and had all... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Great value! Our room had an incredible view. The staff is excellent and very knowledgeable of the area. The new renovation is looking great. We brought our young daughter and the staff was very helpful to make our stay great. The rooms had an iron and iron board, microwave and coffee pot and the breakfast had lots of variety. The... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Ativ, Thank you for choosing to stay with us at the Smoky Mountain Inn. We love to hear feedback from our guests, especially our repeat visitors. It was a pleasure to see your daughter again as she has grown significantly since your last visit. As you pointed out, we are currently upgrading our facility. Among numerous other items, we have... More 

Rushford, Minnesota
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place to stay with out the high cost of Asheville hotels. Friendly,clean and a great view. I spent some time talking to the manager,a great guy who is enthusiastic about this great place. Would go back whenever we are in the area. TX for your warm ambiance. Mark

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Mark, Thank you for choosing to stay at the Smoky Mountain Inn. It was a pleasure speaking with you and hearing about your travels. I know you have many lodging options, so I appreciate you giving our Inn a chance. Recently we have noticed an influx of folks that want to escape the city hassle of Asheville, but still want... More 

Grand Blanc, United States
1 review
5 of 5 stars Reviewed 1 week ago

beautiful view, very nice Inn. you need to check this one out. I stay here every year when in the area. Clean, great staff and very reasonable rates. while you're here check out Clydes Dinner in Waynesville.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Craig, Thank you for being a loyal patron of the Smoky Mountain Inn. We love to hear feedback from our guests, especially our repeat visitors. I am excited to hear that you continue to find our facility to be clean and our staff to be hospitable. These are two areas we focus upon. Also, our Inn is fortunate to be... More 

Canton, GA
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My family stayed here at the beginning of August, and were very impressed with how well taken care of this property is. Our room was immaculate and the beds were very comfortable. The breakfast could have a few more options but, to their credit, they did serve Krispy Kreme donuts! Overall, a great stay.

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. I am delighted to hear that you found our Inn well maintained as we pride ourselves on providing a clean and peaceful environment. We are exploring alternative breakfast options, but I am glad to hear that you enjoyed the Krispy Kreme donuts. We look forward to hosting... More 

Millers Creek, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We make multiple trips to the area each year. We always stay with the folks at Best Western Smoky Mountain Inn. Simply put it is a home away from home when we are there. The staff is attentive to any thing you may need.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Richard, Thank you for continuing to choose the Smoky Mountain Inn for your lodging needs. We are delighted to hear that you view our Inn like your second home. As you can tell, our staff works diligently to create a comfortable and hospitable environment for all of our guests. We look forward to seeing you again soon. If there is... More 

Atlanta
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Motel's owners care about it and its guests. Currently being upgraded but I experienced no inconvenience. Close to Blue Ridge Parkway entrance and friendly to motorcyclists. Continental breakfast is good quality. All my interactions with employees over several repeat stays here have been positive. I like this type of motel with no interior hallways. Convenient with nice views.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Michael, Thank you for taking the time out of your day to provide feedback on your recent stay at the Smoky Mountain Inn. We especially enjoy hearing feedback from our loyal patrons. I am confident that once our upgrades are complete, you will enjoy your experience even more. We look forward to hosting your next stay at the Smoky Mountain... More 

Chapin, South Carolina
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked two rooms and was hesitant when we drove up. Ending up being surprised by the cleanliness and large room. I liked having my car just outside the door. The welcome bag of water, popcorn, and cookies was a nice surprise. Bathroom is small and you can hear outside noise, other people in other rooms or outside.

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Sharon, Thank you for choosing to stay with us at the Smoky Mountain Inn. We understand you have a variety of lodging options, so we appreciate you giving our Inn a chance. As you experienced, our staff tries extremely hard to ensure our guests have a wonderful stay as we diligently try to maintain a clean and relaxing atmosphere on... More 

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