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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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292 reviews from our community

Traveler rating
    162
    100
    22
    4
    4
See reviews for
99
108
19
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Ann Abor, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Excellent location for anyone motorcycling in the Smoky Mountain area. Very clean with friendly staff. Don't expect much from breakfast. Conveniently located near several good restaurants, gas stations, Walmart, etc.

Review collected in partnership with Best Western

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Waleska, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I would recommend this location to anyone. The staff and room were a great value for the price. We have stayed at other locations in the area, but feel that overall this was the best of all the others. Also had to pay more and got less, therefore this will be our choice in the future.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Pamela, Thank you for taking the time out of your schedule to provide feedback on your recent stay at the Best Western Smoky Mountain Inn. As you can see, our staff takes great pride in providing a welcoming and relaxing environment. If there is anything we can do to help you book your next reservation, please feel free to call... More 

West Bloomfield, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

For the past 3 years my motorcycle touring club has traveled almost 700 miles from Michigan to spend a week at the Best Western Smokey Mountain in Waynesville, NC. We have watched each year there has been a significant investment and related improvement in the facility. Our group has grown from 16 to more than 50 and estimated to be... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. We pride ourselves on providing a clean and hospitable environment, and I am disappointed to hear about your breakfast experience. On behalf of our staff, I apologize for the inconvenience your group faced. We try to accommodate all of our guests, including large groups and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

My two little girls, grandma and I were looking forward to our stay here July 11 on our way to the Outer Banks. Our first time traveling to the smokey mountains. I booked the room on May 11th and I accidentally forgot to change the date to July 11th. I got a email a few days later asking me to... More 

Was this review helpful? Yes 1
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Allen, Thank you for making reservations to stay with us at the Best Western Smoky Mountain Inn. I am sad to hear about the mix-up in the dates, but we are required to adhere by Best Western policies. However, I am most disappointed to hear about your experience with the reservation agent. Please allow me to research this situation to... More 

Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

An inviting hotel with beautiful views and a nice breakfast. The employees were very helpful with directions and restaurant choices. The bed was pretty but could have been better. The pool was a nice amenity, and the location was ideal.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Perry, Thank you for vacationing in Waynesville and choosing to stay with us at the Best Western Smoky Mountain Inn. I am glad to hear that you enjoyed the views of the Smoky Mountains and found our proximity to various restaurants & eateries to be convenient. On behalf of the staff, I hope you come back to see us again... More 

PLAINFIELD
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is so helpful. The hotel is situated where there is not noise, only the peace and quiet of the mountains. The hotel is clean, the staff is amazing. The location is perfect close to Waynesville downtown, and Maggie Valley. The rates are reasonable and it is just a wonderful place to stay.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joedy, Thank you for providing feedback on your recent stay at the Best Western Smoky Mountain Inn. I am thrilled to hear that you had memorable interactions with our staff. As your can see, we take great pride in providing a unique guest experience. Many of our guests, like yourself, find our location to downtown Waynesville, Maggie Valley, Asheville, Blue... More 

Waynesville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Everything here was very nice. The view from the rooms, the cleanness of the rooms, the bed & pillows, and most of the staff service. The breakfast bar could have had a better variety but overall okay. The location was really close to my work which I appreciated.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Linda, Thank you for taking time out your trip to share your Best Western Smoky Mountain Inn experience with us. I am glad to hear that you were able to enjoy our comfortable beds and the breathtaking mountain view. Regarding your breakfast suggestion, we are currently experimenting with various breakfast options, so I appreciate your candid feedback. I am glad... More 

Shelby, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I enjoyed our stay here and would recommend to others. The hotel was clean. The staff was very friendly courteous and helpful. It is close to the highway and there are plenty of stores nearby. We would also recommend eating at Clydes restaruant which is nearby.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dale, Thank you for staying with us at the Best Western Smoky Mountain Inn. On behalf of the staff, I'm happy to hear that you enjoyed your visit to Waynesville. and found our proximity to local shops and restaurants convenient. As you discovered, our staff takes great pride in creating a clean and hospitable environment for our guests. We hope... More 

Greensboro, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We wanted to be part of an extended family event. This location of this Best Western was ideal. WIth joy I can say that the quality of service combined with comforts (quiet, continental bkft) was excellent. I would recommend this specific BW ... & I might be back there in the near future!.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

William, Thank you so much for taking the time out of your day to provide feedback on your recent say at the Best Western Smoky Mountain Inn. Our staff is excited to hear that you enjoyed your experience and were able to spend time with your family. We look forward to hosting your next trip back to Waynesville. If there... More 

Atlanta
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Upgrading in progress. I got a new room this last trip. I've stayed here several times on my motorcycling trips (motel is motorcycle friendly) and it's always been a nice looking property with views of mountains. Coffeemaker refrigerator and microwave in room are appreciated. Owners care about landscaping, and upkeep generally. Waynesville is a nice town, and this property is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Michael, Thank you for continuing to stay with us at the Best Western Smoky Mountain Inn. We are glad to hear that you were able to enjoy our landscaping and in-room amenities as well as our convenient location to the Blue Ridge Parkway. If there is anything I can help you with during your next stay, please let me know.... More 

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