We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Smoky Mountain Inn

Certificate of Excellence
Hotel website
Hotel deals
130 Shiloh Trail, Waynesville, NC 28786
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN Smoky Mountain Inn
Professional photos View all
Browse nearby
BEST WESTERN Smoky Mountain Inn
Add Photo Write a Review

309 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    171
    103
    26
    5
    4
See reviews for
106
116
19
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (309)
  • Mar-May only
    (82)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (30)
All months
Athens, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The breakfast is the better sort of free breakfast, the rooms were clean and had all the amenities we needed (fridge, coffee, AC etc.) Much better than the last few places we've been, and a good price.

Review collected in partnership with Best Western

Was this review helpful? Yes
Valparaiso, Indiana
1 review
3 of 5 stars Reviewed 5 days ago NEW

Good hotel for the area, there are not any luxurious hotels around. So this is as good as it gets. I stayed 2 different times. Friendly staff, great breakfast. Now the issues: First time there were issues with the cleaning. Guess what the issues were the second time.... same. This time I could not even use the bathroom since there... More 

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Best Western Smoky Mountain Inn. I am disappointed to hear about your experience as we take pride in our cleanliness. We are in the process of replacing our carpets, so I do not anticipate this issue to occur again. However, I think it would be beneficial to have a conversation. Please call... More 

Williamson, Georgia, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel was a welcome relief during our trip home to Atlanta. The hotel is surrounded by mountains and is up on the side of a hill so the views are even better! It was clean, the bed was extremely comfortable, the room was well-provisioned and smelled good. There was a continental breakfast in the morning that included waffles. The... More 

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Carla, Thank you for staying with us at the Best Western Smoky Mountain Inn. We are excited to hear about your wonderful experience. We take pride in providing a hospitable environment for all of our guests. We look forward to hosting your next visit to Western North Carolina! Thanks again for taking the time out of your day to provide... More 

Charlotte, North Carolina
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We usually stay at this hotel at least once per year. These people truly care about their property. There is updating in progress, which will make things even better, but there was no construction noise, etc. that bothered our stay. Housekeeping corrected a couple of issues with a friends room and took time to ask if anything could be done... More 

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. We are glad to hear that you enjoyed your stay and found our staff to be hospitable. We strive to create a unique guest experience for all of our patrons. If there is anything I can do to help you book your next stay, please feel free... More 

1 review
3 of 5 stars Reviewed 1 week ago

Just an ordinary stay, nothing outstanding, of course they were in the middle of updating. The main areas were clean, everything was where it should have been. The carpets were in need of cleaning, I suppose they are renovating all rooms, so maybe it was supposed to have been replaced. Had good quality pillows, one think I am picky about... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are delighted to hear that you took time out of your trip to provide feedback on your recent stay. As you pointed out, we are in the process of refreshing our rooms, including new guest room carpet. We look forward to hearing your feedback once complete. Thanks... More 

Oneida, TN, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel room was ready for me when I arrived. Usually fresh sheets every night, I said it was OK to change them every 2nd day. Room was very clean; good TV; good bath & shower. Small 1-cup coffeemaker worked well. Breakfast in small b-fast nook room good--- cereal, donuts, bread for toast, hard-boiled eggs, "make your own waffles" that I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Keith, Thank you for staying with us at the Best Western Smoky Mountain Inn and sharing your experience with us. We are excited to hear that you enjoyed the newly installed rainfall shower heads and flat screen TV's. We are in the process of expanding our breakfast room, so we look forward to hearing your thoughts once complete. Please let... More 

Killen, AL, United States
1 review
5 of 5 stars Reviewed 1 week ago

Location and quality suited us perfectly. The room was clean and well-decorated. Nice views and beautiful landscaping. Impressed with the freezer/fridge. Enjoyed a nice meal at nearby Bogart's on Main Street in Waynesville.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

J. Don, Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. We are pleased to hear that you enjoyed your visit and the newly installed microwave and refrigerator. As you can see, our staff works hard to ensure the property is clean and well maintained. Also, our proximity to numerous wonderful dining options makes... More 

Union, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay ! the rooms were very clean, mine Fridge 32" flat screen the beds were clean and comfortable , Quite " intill i started our bike LOL " and the view outside our room was spectacular ! wall to wall Mountains ! The Hotel Staff was just as good as the view . we... More 

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Silk, Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. I am glad to see that you enjoyed our in-room amenities and our staff's hospitality. As you pointed out, we are conveniently located near many shops and restaurants, which many of our guests also tend to enjoy. Our staff looks forward to hosting your... More 

Lexington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was very clean and comfortable. We only stayed one night but it was very enjoyable. The hotel's appearance is clean and the room was updated. The hotel was close to area attractions but at the same time quiet and private. It has a beautiful view.

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Ann, Thank you for visiting us at the Best Western Smoky Mountain Inn. On behalf of the team, I am delighted to hear that you enjoyed your experience. Our staff works diligently to ensure a clean and relaxing atmosphere for all of our guests. We hope you come back to visit us soon. If there is anything I can do... More 

Burlington
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'll admit that I was concerned when I saw a lot of motorcycles lined up that this might be a noisy night. I was wrong. Folks came and went but we slept very well. This is a place with few amenities (no elevator) and it needs perking up; but it was clean and well staffed and it served the purpose... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Mick, Thank you for choosing the Best Western Smoky Mountain Inn and taking the time out of your day to share your experience with us. We are pleased to hear that you enjoyed your visit, found our accommodations clean and our staff hospitable. We hope you come back to visit us soon! If you need help making future reservations, please... More 

Questions? Get answers from hotel staff and past guests. Ask a question

74 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Dining (1)
Viewed
View from room (8)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (10)
Viewed
Pool/beach area (5)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (6)
Viewed
Bathroom (2)
Viewed
Dining (3)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay