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All 8 Waynesville hotels

BEST WESTERN Smoky Mountain Inn

130 Shiloh Trail, Waynesville, NC 28786
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91%
Ranked #1 of 8 hotels in Waynesville
Certificate of Excellence 2013
A recent review
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153 people have reviewed this hotel

Traveler rating
    78
    60
    12
    1
    2
See reviews for
47
65
7
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Any
English first
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went to the hotel without any online reservation as I didn't know its location. I arrived too late with my family including my mom and dad who are more than 80 years old. The lady at the front desk was very nice to receive us keeping smile at night time. The room was very clean, really clean and it... More

Was this review helpful? Yes 1
Indian Land, South Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

I usually don't do reviews but I was led to this hotel by reading the reviews so just wanted to confirm that everything was as perfect as the reviews said. We just got back from spending two nights there. The room was very clean, beds were comfortable, office people were very pleasant, and I know that we'll visit again soon.... More

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Lubbock, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in this motel very much. Our room was very clean and well maintained and the bed was very comfortable. The staff was outstanding - very friendly and accommodating. It is in a good location with a great view. The breakfast was excellent. We highly recommend this motel to anyone to anyone traveling in this area.

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Lapeer, Michigan
Top Contributor
95 reviews 95 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Older hotel just above the town and the freeway. No noise up there whatsoever. Rooms are very tidy and very clean. Beds are soft and the staff are very pleasant to deal with. Easily one the finest Best Western hotels I have stayed at this year. Would not hesitate to recommend to anyone.

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New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night during a three week trip across the country. This property is well maintained and it is a quick drive to restaurants in the area. The views of the mountains are nice. I wouldn't hesitate to stay here again. We traveled in the off season and it was a good value for the accommodations.

Review collected in partnership with Best Western

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Jacksonville, Florida, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

There were 4 groups of us staying there for a funeral of a close Air Force friend. The hotel was clean, inviting and comfortable. The breakfast was a great start for the emotional days we were there. The staff was outstanding. We were well rested and stood tall to say goodbye to our friend. Thanks for making our accommodation a... More

Review collected in partnership with Best Western

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London, United Kingdom
Top Contributor
116 reviews 116 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely views. Wooden swing and birdfeeders - if you look you can see the I-74, but you can ignore it if you want. Clean room, comfortable bed, lovely helpful staff - would have liked this stay to be part of a restful weekend, not a mini road trip! Would happily have stayed here for a restful romantic weekend.

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Lexington, SC, United States
1 review
4 of 5 stars Reviewed March 16, 2014

The hotel was in a good location when I needed a room for business. This area did not have many choices but the location was good. The room was clean. Not many guests the night I stayed so it was very quite. Great view as it was looking over the town and in the foothills of the mountains. I will... More

Review collected in partnership with Best Western

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Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Todd S: Thank you for your comments and review. We are happy to know you enjoyed your stay and would return to stay with us again. We look forward to your return visit! If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402. Sincerely, Debra J. Brown Public Relations Manager BEST... More

Renton, Washington, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stumbled upon this hotel after fleeing a very scary near-stay 2 exits away. We stayed in a non-smoking double queen room. It was fair priced (about $70 for the night) located just off the highway. It was clean, comfortable, safe, quiet and modern.

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Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Jo_T2012: Thank you so much for your kind words. I'm so glad you enjoyed your stay and you think we are a nice place to stay, Your recommendation means everything to us and we would like to sincerely thank you for taking the time to post a review If I can be of assistance in the future, please don't... More

Mifflinburg, Pennsylvania
2 reviews
4 of 5 stars Reviewed March 3, 2014

Rooms are very clean. Friendly, helpful staff. Great view of Smoky Mountains from rooms at front of hotel. Breakfast bar was more than adequate, fresh and nicely presented. Very close to good restaurants and shopping. Would choose this hotel again when in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dear Lumberalex: Thank you for your kind words! We do work hard every day to deliver a clean, welcoming experience for our guests. It's a pleasure to have you as our guest, and we look forward to your return. If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402. Sincerely, Debra J.... More

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Additional Information about BEST WESTERN Smoky Mountain Inn

Also Known As:
Best Western Smoky Mountain Hotel
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Waynesville
Price Range (Based on Average Rates): $
Reservation Options:
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