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BEST WESTERN Smoky Mountain Inn

130 Shiloh Trail, Waynesville, NC 28786
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Certificate of Excellence 2014
BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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256 reviews from our community

Traveler rating
    140
    87
    22
    4
    3
See reviews for
87
96
15
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The best western is well maintained and the rooms are clean. The break fast was good. The big windows in the breakfast area have a good view of the mountains. It is reasonably close to Cherokee and the Ocanaluftee visitor center. Our GPS messed up by taking to Shiloh Drive instead of Shiloh trail. Apart from that hiccup the place... More 

Was this review helpful? Yes
melbourne, fl
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is an extremely well run, clean, nicely furnished hotel. The staff is excellent. I will not spend twice the money to stay in a more upscale hotel when I come to this area. This one will be my home.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. I am excited to hear about your experience and glad we were able to make you feel comfortable. If there is anything I can do to make your next stay even better, please let me know. We look forward to hosting your next trip to the Smokies!... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel. It is clean and conveniently located near Waynesville. I have stayed there several times. The staff was very courteous. You are requiring me to write a minimum of two hundred characters and I am finished.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Christine, thank you for staying with us at the Best Western Smoky Mountain Inn. We are excited that you had a great experience and continue to choose us as your preferred lodge in Waynesville. If there is anything we can do to make your next stay more comfortable, please let us know, and we will try our best. I can... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I usually don't expect much from properties of the motor inn genre, but this was great. I was not there during much daylight hours, but I'm sure a second floor room had a spectacular view in the daytime. The room was pleasant and the furniture relatively updated. Bathroom was dated and small, but clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Gary, thank you for visiting us at the Best Western Smoky Mountain Inn. I am excited to hear about your experience at our facility. We hope you come back to enjoy the beautiful views of the Smokies. If there is anything I can do to help you make your next reservation, please let me know. We look forward to seeing... More 

waynesville, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

Angie and Debra made us feel very welcome. Room was nice and view was great. Good value. Not real fancy, but comfortable. Had frig and microwave. Right off highway. The GPS does not recognize this location, but you can see the motel from highway.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Gerald, thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and experience. We have a wonderful staff that is dedicated to providing a superior guest experience as evidence by your interactions with Angie and Debra. I hope you come back and visit us soon. Please let me... More 

Spartanburg, South Carolina, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2014

The cookie jar is always waiting for me there. Good Value, clean room, nice employees. Did I mention cookies? Oh, and they have cookies! They are store-bought hard cookies, but whatever they are, they have a good flavor.

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and the cookies. We appreciate your candid feedback and will take your suggestions into consideration. Please come back and visit us soon! P. Shah More 

NC
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2014

We enjoyed our one night stay at this motel. If we need a place to stay in Waynesville again we would definitely stay here. Vey clean. Breakfast was good. Very nice staff. The view was very nice. We saw a beautiful rainbow there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for staying with us at the Best Western Smoky Mountain Inn. We take pride in our facility and we are glad to hear that you had a wonderful experience. One of the unique aspects about our property is the scenic mountain view our hotel offers. We are excited that you were able to witness the beautiful rainbow during... More 

kill devil hills, United States
1 review
5 of 5 stars Reviewed November 30, 2014

An excellent resting place while visiting the area. Short drive to so many fantastic attractions. Parkway, Maggie Valley, Historic Waynesville, Wheels thru Time Museum. Great view, nice people! Very good Value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Richard, thank you for providing your feedback on the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your stay at our faciliy and were able to take advantage of our proximity to various local attractions. We look forward to hosting your next trip to the Smoky Mountains! P. Shah More 

Frederick Maryland
Contributor
15 reviews 15 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 28, 2014

We visited friends in Waynesville, NC with touring of Asheville the main focus of our trip. Didn't need a fancy B & B with their high prices, so gave the Best Western Smoky Mountain Inn a try. We were very surprised at this little tucked away hotel. The price was the main draw when booking, but would go back again.... More 

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Beth, thank you for staying with us at the Best Western Smoky Mountain Inn. The view of the Smoky Mountains from our hotel is beautiful and the location is convenient to Asheville, downtown Waynesville and the Blue Ridge Parkway. We hope you come back soon and make us your destination hotel of choice. Please let me know if I can... More 

Prescott
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 27, 2014 via mobile

This is a great hotel near the Smokey Mountains, but watch out for the morning front desk staff. Karen never greets her guests in the morning and she is always pouting. If you ask her a question she growls the answer back at you. I mentioned it to the owner before we left

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kiloume, thank you for staying with us at the Best Western Smoky Mountain Inn. I am sorry to hear about your experience with our front desk staff. I assure you this is not a typical guest experience. If you would like to discuss further, feel free to reach me at 828-456-4402. I hope you give us another chance to provide... More 

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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Price Range (Based on Average Rates): $
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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