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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
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331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, United States
4 of 5 stars Reviewed yesterday NEW

We've been staying at the Best Western Smokey Mountain Inn for the past 15 years. It's not a 5 star resort but the rooms have always been very comfortable and extremely clean. The staff has always been friendly and accomodating. A word about Waynesville, NC. The title of this review happens to be the unoffical motto of the town. The... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Northville, Michigan, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is south of Asheville near the highest part of the famous parkway. It is four miles from a parkway entrance and there are views of the mountains right out your window. This is an older property and not a BW plus. However, they are renovating the rooms and expanding their breakfast area. I think most or all of the... More 

Was this review helpful? Yes 1
Salisbury, NC, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Though this is an older hotel, it has been maintained very well by the owners who have had the motel for 25 years. All of the staff went out of their way to make our stay comfortable. The view of the Smokey Mountains may very well be the best in the entire area. I have already recommended it to family... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Aurora, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Room was very clean. Hotel in in the process of updating all rooms. Very nice! Benches outside the rooms. We were welcomed upon arrival with a gift bag containing two water bottles, cookies, and popcorn. What a nice surprise after a long drive! Oh...and you can't beat the view!

Review collected in partnership with Best Western

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5 of 5 stars Reviewed 5 days ago NEW

We've had horrible experiences at Best Westerns in the past and have written them completely off. We were very pleasant surprised at this site and even my wife was impressed. Granted - it's the old design but, the owners obviously take a great deal of pride in their facility and have done everything in their power to modernize, at least... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Glen, Thank you for giving Best Western Smoky Mountain Inn a chance. As you pointed out, our staff takes great pride in providing a clean, friendly and relaxing environment. We are glad to hear that you liked our recent renovations. Once the updates are complete, we believe our Inn will become even more enjoyable. We look forward to hosting your... More 

Raleigh, North Carolina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

On the road traveling and we knew we couldn't make it home. A quick look on my Trip Advisor app showed this to be a quality motel. It lived up to it's ratings. We found friendly staff, clean, nice smelling modern rooms, super soft towels and an extra large rain-style showerhead, complementary popcorn, cookies and two water bottles, fluffy pillows,... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Peajay, Thank you for choosing the Best Western Smoky Mountain Inn. We know you have numerous lodging choices, and we appreciate your decision to stay with us. Our staff is excited to hear that you found our Inn comfortable, relaxing and hospitable. We try extremely hard to ensure our guests have a wonderful experience. We look forward to hosting your... More 

Atlanta
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Location is quiet up on a hill about a quarter mile from I-40. Our king room was spacious with a table and two chairs, sofa, microwave, safe, quiet refrigerator, good Beautyrest mattresses. Bucolic setting with a mountain view. 30 minutes from Asheville. 30 minutes from the BRP hiking. Golf nearby.

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing the Best Western Smoky Mountain Inn. I am so happy to hear that you were pleased with our hospitality along with some of our newly installed in-room amenities. We will continue to upgrade our offerings over the next few months to make your next stay even more enjoyable. You have pointed out what many of our... More 

Montgomery, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Mattress must have been recently installed as it was comfortable and supportive for a side sleeper. Family run franchise. Owners on site and responsive to needs. Beautiful landscaping. Quiet location on a hill quarter mile from the interstate.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Robert, Thank you for choosing to stay at the Best Western Smoky Mountain Inn. Our staff is delighted to hear that you found our hospitality to be top notch. As you can see, we take pride in providing a wonderful guest experience in a peaceful and relaxing setting. We hope you come back to see us again soon! Thanks again... More 

Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My sister and I travelled from 2 separate parts of the US to visit our brother after 30 something years who lives in Waynesville, NC. We stayed at the Best Western for a week. The grounds are immaculate and peaceful. The rooms are very spacious and very clean. We are very picky people and clean freaks to say the least.... More 

Was this review helpful? Yes 1
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. I am excited to hear that you enjoyed your time at our facility and were able to experience our numerous offerings - our peaceful setting, our courteous staff and our proximity to nearby attractions. As you pointed out, we are upgrading our accommodations to better... More 

Auburn, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is one of the best values I have experienced while traveling for business or pleasure in western North Carolina. The Smoky Mountain Inn is a well-managed and excellent quality hotel at a very scenic location located conveniently on the edge of Waynesville. We could travel to the heart of Waynesville, the Blue Ridge Parkway, or the Great Smoky Mountains... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Calvin & Elizabeth, Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. On behalf of the staff, I am thrilled to hear that you enjoyed your visit and found our location convenient to nearby attractions. As you experienced, our staff is always striving to ensure our guests have a memorable experience. We hope your... More 

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