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BEST WESTERN Smoky Mountain Inn

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130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
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BEST WESTERN Smoky Mountain Inn
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272 reviews from our community

Traveler rating
    150
    93
    22
    4
    3
See reviews for
92
101
16
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Dunlap, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I was very pleased with this hotel and the staff. The breakfast was nicer then I expected. The breakfast area is a little small but other then that I was happy with everything. The front desk staff when I checked in were excellent and very helpful.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

We enjoyed the view and the cleanliness of the rooms. The ladies that checked us in and out were friendly and helpful. They upgraded our room and helped us find a great place to eat. The breakfast was also adequate. My husband appreciated having hard boiled eggs.

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathy, Thank you for staying with us at the Best Western Smoky Mountain Inn and taking time out of your trip to provide feedback on your visit. We are happy to hear that you had a wonderful stay with us. Our staff takes pride in providing clean accommodations and a superb guest experience. If there is anything I can do... More 

St. Petersburg, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at BW Smoky Mountain Inn. The staff was so friendly and accommodating. The room was very comfortable and clean and we loved the birdfeeders on the beautiful landscaped property. The view of the mountains was relaxing and calm. Breakfast was was very nice with a good variety of foods. We would highly recommed this hotel... More 

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Mike & Kathy, Thank you for staying at the Best Western Smoky Mountain Inn. I am glad you were able to relax in our beds, enjoy the mountain views from our property and take advantage of our proximity to world famous hiking trails in Western North Carolina. Our staff works relentlessly to provide clean accommodations and a wonderful guest experience.... More 

St. Petersburg, Fl, United States
1 review
5 of 5 stars Reviewed 1 week ago

The location of this Best Western places you near the Blue Ridge Parkway and the shopping of Main St. Waynesville. You will be also very happy with the service with a smile you will receive at this Best Western.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Doug, thank you for staying at the Best Western Smoky Mountain Inn. We are excited to hear that you enjoyed your visit and had a wonderful experience. I really enjoyed speaking to you and learning about your background and various adventures. Best of luck with your new home. We look forward to hosting you soon! Best, P. Shah More 

WR, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff was awesome! Beds were comfy, in-room wifi was fast enough to stream a few shows, and outside there was a really lovely view of the mountains. We didn't have any problems, everything was clean and functioned. I'm cheap and rarely book anything above $100/night, but the amenities here were a lot nicer than I was expecting. The breakfast was... More 

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Colin, thank you for visiting us at the Best Western Smoky Mountain Inn. I really appreciate you taking the time out of your day to provide us with feedback regarding your recent stay. We are glad that you enjoyed breakfast and found our location to be convenient. We look forward to hosting your next trip to Western North Carolina! Best,... More 

Ocala, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was one of the nicest small hotels I have stayed in! The property was spotless, inside & out. The beds were so comfortable we didn't want to get up! For a small venue, they prepare a very nice breakfast, with a good variety of foods, All of the staff were very courteous and helpful. Being surrounded by the beautiful... More 

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Georgia, Thank you for taking the time to provide online feedback regarding your stay. Our staff is excited to hear that you had a wonderful experience at our facility and you were able to enjoy your room. We take pride in our hospitality and cleanliness in effort to create a pleasant guest experience. As you pointed out, our location makes... More 

Lawrenceville
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When traveling in this area for business (1 or 2 times annually) always stay here. Convenient location to customer and restaurants. Wonderful view. Be aware of crowded weekends, especially in the fall. Crowded all the time in summer. Best to avoid in the winter due to ice and snowfall.

Review collected in partnership with Best Western

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Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joe, Thank you for being a loyal guest to the Best Western Smoky Mountain Inn and taking time out of your day to provide us feedback. I am glad to hear that you find our proximity to local businesses and customers convenient. If there is anything I can do to help you book your next visit, please let me know.... More 

Poplar, Wisconsin
Top Contributor
53 reviews 53 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped late on our travels home and loved how easy it was to pull up to our first floor room and park to unload. We definately will go back to this quiet clean and picture perfect location. The rooms are clean and standard and the breakfast was very good!

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Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. I am glad to hear that you enjoyed the mountain views and found the accessibility to your room convenient. As you mentioned, our staff takes great pride in providing clean facilities and ensuring our guests are comfortable. If there is anything I can do to help you book... More 

Bentonville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Smoky Mountain Inn in Waynesville, NC is a real bargain. Look for my YouTube video reviews of the room and the breakfast. The owner is personable and the staff is very friendly and helpful. This place should not be confused with (and is not affiliated with) the Smoky Mountain Inn and Suites in Cherokee which has a less than... More 

Review collected in partnership with Best Western

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Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dan, Thank you for staying at the Best Western Smoky Mountain Inn. We are glad to hear that your experience inspired you to create YouTube videos related to your stay! As you correctly pointed out, we are testing various coffee brands, so I appreciate your perspective on the existing coffee brand versus the Folgers coffee. Our staff works diligently to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I don't usually choose Best Western, as my hubby hasn't always cared for them in the past. But the reviews here on Trip Advisor were helpful, and it looked promising. It was a good choice. We both enjoyed it, and I am very happy when I find a good hotel at under $100/night! It was right off the highway, but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Guest S, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for visiting us at the Best Western Smoky Mountain Inn. We are glad to hear that you had a wonderful stay and were able to enjoy the scenic view of the Smoky Mountains. Similar to your experience, other guests find our close proximity to the highway and local attractions very convenient. We look forward to hosting your next... More 

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