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Holiday Inn Express Hotel & Suites Statesville

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939 North Carolina Avenue, Statesville, NC 28677
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Statesville
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • English first
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  • Spanish first
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  • All months
    (133)
  • Mar-May only
    (35)
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Clifton Park, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My family and I stayed here for one night driving back from Florida. This was our 4th IHG property of the trip and by far the worst. Check in at 7pm was slow as clerk was not behind the counter, but rather on his phone and laptop in the breakfast area. After 12 hours of driving all my kids wanted... More 

Was this review helpful? Yes
hiestatesville, General Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Please accept our most sincere apology for the service you experienced during your stay here at the Holiday Inn Express & Suites of Statesville NC. We have addressed your issue with the employee mentioned, and we assure you that this will not be happening again, Be it you or any one of our guests. The pool was indeed closed, as... More 

Raleigh, North Carolina
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I really hate to write this kinds of reviews but people need to know what they will be experiencing when they stay at this location. The poor staff have to work with this property and I am sure they hear the complaints also but there is not much they can do about the noise from outside sources. And the poor... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Dear KG4MXV, Thank you for taking the time to share your experience with us during your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness and staff service commendable. However, it is unfortunate that issues with the noise disturbances prevented you from fully... More 

Rochester, New York, United States
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed July 25, 2015

The staff was amazingly helpful ad sweet. The hotel is pretty new and very clean and modern. Spacious room. Very comfy beds, this coming from a woman who normally sleeps only 3 hours a night while at home. Hot breakfast was very good, the staff continually brought out hot fresh eggs, bacon, etc. not a typical continental breakfast-much better. No... More 

Was this review helpful? Yes
hiestatesville, General Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Thank you for your lovely review! We are very pleased to hear the breakfast servers were so attentive! We read these reviews as a team, to better hone in on what we can do, to better serve guests just like YOU! The breakfast attendant will be very pleased to hear your words! Your review is very helpful to us, and... More 

Covington, Pennsylvania, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2015

I always look for a Holiday Inn Express when travelling, you can count on good service, clean rooms and great breakfast. I did find this one a bit pricier but was willing to pay the extra. Currently there is a lot of construction going on in the area, but I have to say, I never heard any of the machinery... More 

Was this review helpful? Yes
hiestatesville, General Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Thank you so much! Your input is very valuable to our team! We do hope you will be coming back to see us! More 

Level Contributor
14 reviews
8 hotel reviews
2 of 5 stars Reviewed July 21, 2015

Property was dated and well worn. Our son found a pair of underwear hanging on the sink drain pipe. They weren't ours. A pair of socks later fell out of the rolling office chair. Pool was over chlorinated and loud, breakfast was subpar. World's slowest elevator. The "reception" was pretty sorry, I guess if you just wanted beer it was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Dear casey e, Thank you for staying with us during your business trip and for writing us a review. We are very sorry to see you did not enjoy your overall experience with us especially that you found our hotel dated, cleanliness and breakfast below your expectations. Please accept our sincerest apologies for any inconvenience these aspects have caused. We... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2015

Stayed here during a family reunion and found it to be very clean. It was quite noisy on our hallway throughout the night but all in all was a great place to stay. The beds were Very comfortable and everyone seemed to enjoy it. Easy to find right off the interstate. I would recommend this place to anyone looking for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Dear Becky F, Thank you for taking the time to write a review of our hotel. I am delighted to hear that we were able to meet your expectations when it comes to providing comfortable room accommodations. On the other hand, I sincerely apologize for any inconvenience you may have experienced with the noise levels during your past stay. Rest... More 

Chattanooga, Tennessee
Level Contributor
321 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed July 14, 2015

I've been staying here ever since the hotel was build and have always enjoyed my stays but this last time was different. When I first entered the building I detected a bad order. When I got to my room I had work to do but I listen to either the news or ESPN while I work. I had problems with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Dear CRLoveToTravel, Thank you for sharing your experience with us. I sincerely apologize for any inconvenience you may have experienced with the internet service provided and with the vending machines. I understand that having a good internet connection is one of the main reasons why you chose to stay with us and I regret that we did not meet your... More 

NEWMAN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

My husband and I as well as my mother, brother, daughter, and brother and sister in law were staying here for our son's wedding in Statesville and while everyone there was very kind to us while we were there, the manager first informed us that the AAA rate we were given when we made the reservation via phone was wrong... More 

Was this review helpful? Yes 1
GARLAND
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 19, 2015

I was driving from Texas to Virginia and stopped in Statesville NC for the night. There are several hotels near the interstate. Some looked good and some looked sketchy. Holiday Inn has always treated me well and I looked in to this one. I was greeted upon arrival and got a king sized room at a fair price. I could... More 

Was this review helpful? Yes
Wisconsin Rapids, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 3, 2015

This is a newer hotel so I was excited to see what this place had to offer. The suite we stayed in was on the 4th floor so the noise level was low-key. The room was spacious. Beds were a bit high (for a petite person) but overall they were comfortable and there were plenty of pillows. One thing I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Statesville, responded to this review

Dear Bao C, Thank you for taking the time to review our property. I am pleased to note that you liked the spacious rooms and comfortable bedding. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It seems that we were not able to execute an exemplary... More 

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