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BEST WESTERN Pinehurst Inn

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1675 US Hwy 1 S, Southern Pines, NC 28387
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1 room 1 adult
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BEST WESTERN Pinehurst Inn
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165 Reviews from our TripAdvisor Community

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Portsmouth, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel to stay at. It is close to lots of food places and lots of things to do. Their are a lot of one of a kind places to shop at. It is close to Pinehurst golf course and their are lots of shops in Pinehurst Village and also Southern Pines area is also a great... More 

Review collected in partnership with Best Western

Helpful?
Thank Bob J
Management response:

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Beaufort, North Carolina
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Caroline Lopez and Ayanna McMillian made this Best Western excellent. They helped me with directions, so I could attend a conference. I was also allowed to have an early check in. I thought the pet fee was very reasonable and no deposit was required. The room was clean and comfortable. The internet worked. The bed slept well. I thought it... More 

Helpful?
Thank patricia S
Management response:

Thank you for completing the survey regarding your recent stay at our property. I will pass on your thank you to my staff they enjoy helping our guest. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a... More 

Mechanicsville, Virginia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A great value. An older Best Western that could use a little updating in decor. My room was clean and bed comfortable. Internet was fast. Room had small refrigerator and microwave; that's a nice touch.

Review collected in partnership with Best Western

Helpful?
Thank masond123
Management response:

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Raleigh
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Staff had difficulty locating our reservation made ahead of time through Expedia. To get to our second floor room, we carried our luggage up three flights of stairs. No elevators and no staff to assist. Office staff provided little or no customer service. We had a huge water leak in the room. I would never recommend this hotel to anyone.

Helpful?
Thank Judy B
Management response:

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do offer first floor rooms if you were in need of one... More 

Surf City, United States
1 review
4 of 5 stars Reviewed December 24, 2015

Good place to stay , clean rooms, close to area malls and restaurants.Have stayed here several weeks for business. Hotel staff is pleasant to deal with, usually up at 4:30am having coffee while the late night gentleman is preparing coffee and breakfast.

Review collected in partnership with Best Western

Helpful?
Thank Scott R
Cleveland, Ohio
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 23, 2015

This facility is very well maintained with friendly staff. Rooms are clean although mildly outdated. The price is very reasonable. Breakfast features a nice variety and there is a dining area in the back with tables and chairs. Rooms face the parking lot and there is some noise when guests leave in the early morning, but that is to be... More 

Helpful?
Thank Naginalf
Austin TX area
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 21, 2015

We stay almost exclusively in Best Westerns and know they go from just OK to really great. This one in Southern Pines was in the really great category. Everything was clean, everything in the room worked, and the breakfast area was wonderful - large and clean. The lady in charge of the breakfast area (Caroline?) was very helpful and friendly.... More 

Helpful?
Thank RonnieB43
Atlanta, United States
1 review
5 of 5 stars Reviewed November 2, 2015

We had wonderful staff and hospitality from Best Western - everyone was courteous and polite and friendly especially with our late checkouts due to our schedules and activities and my sister being handicapped in a non-handicapped room. I might suggest that you get a few mobile devices like a raised toilet seat or portable toilet seat when handicapped rooms are... More 

Review collected in partnership with Best Western

Helpful?
Thank Rita P
Southern Pines, United States
1 review
1 of 5 stars Reviewed October 26, 2015

I DO NOT recommend this hotel. The door didn't lock, very noisy. Hotel did not speak to people yelling both in and out of the hotel or their rooms. It was a free for all througout the night. I could hear AND feel people walking past! The housekeeper came into the room before I checked out and moved all my... More 

Review collected in partnership with Best Western

Helpful?
Thank Sarah B
Toronto
Level Contributor
236 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed October 22, 2015

We were greeted by a super friendly staff. All helpful and hospitable but the facility is worn and needs maintenance. broken fixtures were not fixed. Not a place I would choose for a vacation but it was funcional.

Helpful?
Thank Airsucker
Questions? Get answers from hotel staff and past guests. Ask a question

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