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Sleep Inn & Suites Smithfield

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270 North Equity Drive, Smithfield, NC 27577-6031
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Sleep Inn & Suites Smithfield
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Sleep Inn & Suites Smithfield
Sleep Inn & Suites Smithfield
Sleep Inn & Suites Smithfield
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297 reviews from our community

Traveler rating
    199
    80
    12
    2
    4
See reviews for
84
121
17
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • All months
    (297)
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    (94)
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Erma, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed at a Sleep Inn in Pooler GA 7 days earlier at twice the price and it was awful. I was pleasantly surprised at how nice and clean this Sleep Inn was. Very happy and priced right. Thank you to nice staff also.

Was this review helpful? Yes 2
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

Nicer than expected is everything we hope to be! Nice and clean are the top two on our daily list. We really appreciate that you gave us a chance to host you when you were not quite sure of the outcome. We try to excel at making our guests feel right at home with hospitality plus. We hope to host... More 

Brooksville, Florida
Top Contributor
59 reviews 59 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel twice, once on my way north and then again travelling south along I-95. The first stay was just perfect. The room was absolutely spotless, and looked as if it had been recently remodeled. The bed was comfortable, plenty of pillows, the bathroom was sparkling, there is a fridge and microwave and the wi-fi works great.... More 

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We are thrilled with #1 and Cleanliness! We so appreciate your review knowing you have been our guest several times and you definitely liked all our new updates. We take extra care to treat our guests especially nice as we know how hard it is to travel during the day. We want to meet your expectations for an extra nice... More 

Kingston, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Despite the great staff this hotel has, the carpets need to be ripped out and replaced in order to get rid of the smell of second hand smoke. We were on the 3rd floor and the smell of smoke was so strong in the hall, you would have sworn someone just finished a cigarette! It is shame as this hotel... More 

Was this review helpful? Yes
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We really regret not having the chance to make this stay right for you. We have two floors totally non smoking and would have been more than glad to upgrade you. Thank you for letting us know. Kind regards, MBoyette Sales Director More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The entire hotel reeks of cigarette smoke and perfume (I presume to cover up the stench of cigarettes). I woke up in the middle of the night with red, stinging eyes and a sore throat. Placed towels in front of door to block smoke. No help at all. There is no point in having a non smoking room at this... More 

Was this review helpful? Yes
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We really regret not having the chance to make this stay right for you. We have two floors totally non smoking and would have been more than glad to upgrade you. Thank you for letting us know. Kind regards, MBoyette Sales Director More 

Cincinnati, Ohio
Top Contributor
216 reviews 216 reviews
45 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I rarely write a second review for any establishment but this one deserves the extra kudos for superior service, cleanliness, comfort, safety, location, and reasonable rates. Lisa, a ten year front desk employee, is the epitome of customer service, always asking if there is anything she can do for you to make your stay better. The rooms are larger than... More 

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

Wow! You really know how to win our hearts! Your most excellent review ranks in our all time top 10! As a Trip Top Contributor we truly value your opinion on hospitality and a job well done. We must also thank Lisa for giving you first rate service during your stay. She does have that wonderful way of knowing exactly... More 

A TripAdvisor Member
1 of 5 stars Reviewed March 7, 2015

You cannot go anywhere in hotel without smelling secondhand smoke. We tried towels under doors and fans but it's everywhere. We are non smokers and we are very disappointed in our no smoking room. We had to sleep with the windows open and that didn't help at all.

Was this review helpful? Yes
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We apologize for the smoke that caused your stay to be less than perfect. We are fully staffed at all times so that we can assist you if you are not happy with your room. I wished that we could have given you a room that was more to your liking. Please accept our apologies for this situation. Kind regards,... More 

Lewistown, Pennsylvania
Top Contributor
52 reviews 52 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 6, 2015

We had a pleasant one night stay here on a trip from Pennsylvania to Florida. Everything was good, the room was clean, the breakfast typical of a hotel with free breakfast. I would definitely stay here again.

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We understand that the trip from Pennsylvania to Florida is a long one. We are so glad that your overnight stay with us was everything you like in a Good Hotel! We very much appreciate your 5 star rating! We look forward to hosting you again on your return. Kind regards, MBoyette Sales Director More 

NY
Top Contributor
52 reviews 52 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 6, 2015

Stayed here twice in the last two weeks and it is always a must stay location for our trips back and forth to Florida. We know we can expect a comfy room, friendly service and a reasonable price. The hot breakfast hit the spot before a long drive. The wi fi is strong with no interruptions. Mary and her associates... More 

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

We are thrilled with Always a Great Stay! Because you stay with us often we know that you know us better than anyone. So to hear these accolades from you just means the world to us! Our goal is to make your stay a complete dream from beginning to end. Thanks as well for noting Mary and the front desk... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 28, 2015

We found this motel to be exceptional. The gentleman who checked us in was extremely friendly and helpful. The room was large and very clean. Breakfast was adequate, typical fare. I will look for Sleep Inn & Suites in the future.

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

Very nice indeed to find your Clean and Friendly recommendation for our Sleep Inn! We greatly appreciate your very kind review and strive to live up to this everyday. You also described your experience as exceptional and we are so glad our Front Desk staff assisted you in a friendly, helpful manner. We look forward to having you return to... More 

Eden, North Carolina
Top Contributor
58 reviews 58 reviews
49 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed February 20, 2015

Nice hotel but extremely disappointed with no points just because we are corporate lodging with a "discounted rate". We fill rooms that wouldn't normally be filled so remember that when you treat us less than worthy. No points sends me in the opposite direction. We choose hotels that care about us and do give points. Such a shame because I... More 

Was this review helpful? Yes 1
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this review

So sorry this was the only factor that dismayed you concerning your recent stay with us. We take this into consideration when we give this deep discount to your company. We hope you will be our guest again as it is always a pleasure to serve you! Kind regards, MBoyette Sales Director More 

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