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Comfort Inn Shelby

2.5 of 5 2012 East Marion St, Shelby, NC 28150 (Formerly Hampton Inn)
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Comfort Inn Shelby
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Comfort Inn Shelby
Comfort Inn Shelby
Comfort Inn Shelby
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15 reviews from our community

Traveler rating
    2
    9
    2
    2
    0
See reviews for
4
2
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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greensboro
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for two nights. The bed and the pillows were very comfortable. It was nice to have a choice of pillows. This made for some good rest on an otherwise busy weekend. It was very clean and up to date. The fridge and microwave came in handy for snacks. Breakfast was pretty good and was kept well stocked... More 

Was this review helpful? Yes
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to give us feedback. We are grateful you enjoyed your stay here at the Comfort INN Shelby!! We look forward to having you stay with us again in the future! Our team strives to give all of our guest excellent service, I will make sure the comments are passed to our team. Margie Rainey... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 14, 2014

I stayed here for 12 nights while in the area on business. There were four of us in two rooms. Upon check-in we found that our room had a terrible acrid-sweet smell, as if a bad odor was being masked by WAY too much air freshener. We immediately asked for another room and the front desk accommodated us immediately. The... More 

Was this review helpful? Yes
Margie R, General Manager at Comfort Inn Shelby, responded to this review

My staff and I greatly apologize for your inconveniences. We have addressed the issues pertaining hot water and it has now been resolved. We strive to exceed our guests expectations. I hope in the future you will give us another opportunity to accommodate you. More 

Blythewood, South Carolina
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 3, 2014

Likes: Service was pretty good; staff was friendly and our room was clean. We had a small refrigerator and microwave in our room. The refrigerator worked pretty well - even has a small freezer compartment. There is a Denny's restaurant right next door and the mall (has Belks, Marshalls, movie theater, and others) is close enough to walk to so... More 

Was this review helpful? Yes 1
Margie R, General Manager at Comfort Inn Shelby, responded to this review

We apologize for the noisy air conditioner and the inconvenience it caused you during your stay. Our goal is to satisfy every guest to our fullest potential. In the future please notify the front desk of any indiscretions of any inconvenience so we can properly handle the issue. Thank you for choosing Comfort INN! Margie Rainey 704-482-5666 mmeadows@sdchotels.com More 

Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 31, 2014

Ok, truth be told I didn't want to miss the finale of this TV show and I'm usually travelling back to my job on Sunday evenings and decided to use some of my reward points to book this room. The front desk staff was friendly and there was fresh coffee and cookies which is a nice perk. The king room... More 

Was this review helpful? Yes 1
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Margie Rainey... More 

Bristol
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 25, 2014

This is the fifth time I've stayed at this location; just perfect for my needs; pleasant, convenient, clean; polite staff. It's best for the budget conscious; you can't go wrong; if you need something, they do their best to provide it. Breakfast included is fine; next to a mall.

Was this review helpful? Yes 1
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Margie Rainey... More 

United States
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 11, 2014

As per the other reviews, I thought this would be OK... I was wrong. I'm not sure who wrote the other reviews, if they were paid to do so, or if their standards are just that different. We checked in after midnight and although the parking lot wasn't at all full, we were told ours was the last room available.... More 

Was this review helpful? Yes 2
Margie R, General Manager at Comfort Inn Shelby, responded to this review

We do apologize for you being placed in the handi cap with a roll in shower. When booked through a third party sometimes that places you in a last room availability. For future reservations please call our property directly and we will make sure you are placed correctly. More 

Newport, Rhode Island
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

Hotel is along very busy road. Room was on 2nd floor near elevator and road = LOUD. Room picked up road noise and headlights, unless blackout curtains were sealed tightly. The elevator had a very LOUD bell! Ask for a room on the opposite end of the hall (unless you need the elevator - the hall is very, very long.... More 

Was this review helpful? Yes
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Townsend, Tennessee
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2014

I stayed at this Comfort Inn while attending a get-together with friends. The room was clean and comfortable. I love a room that has a chair comfortable enough to sit in and this one had TWO! One for relaxing, the other at the desk. Extra pillows on each of the firm beds made finding a comfortable position easier. A fridge... More 

Was this review helpful? Yes 1
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to fill out our survey. We appreciate your kind words as we strive to accommodate each guest. We look forward to having you stay with us on your next visit in town. Thank you for your business!!! More 

Ridgeway, Va
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 3, 2014

All staff members that I dealt with were perhaps the friendliest I've seen. You can tell by their attitude that they truly enjoy working at this hotel. The hotel was very clean, inside and out. I look forward to staying there again. Keep up the good work.

Was this review helpful? Yes
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Margie Rainey... More 

Gainesville, Georgia
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 5, 2014

Very good property; formerly a Hampton. Hostess was friendly. Parking was ample and close to the mall and plenty of food nearby. Price was on the high side but not much else in Shelby. New Hampton under construction nearby. Clean room and good a/c. Would stay here again. Breakfast was similar to Hampton an walking distance to Denny's.

Was this review helpful? Yes
Margie R, General Manager at Comfort Inn Shelby, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Margie Rainey... More 

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Additional Information about Comfort Inn Shelby

Address: 2012 East Marion St, Shelby, NC 28150 (Formerly Hampton Inn)
Phone Number:
Location: United States > North Carolina > Shelby
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Shelby 2.5*
Number of rooms: 77
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Also Known As:
Hampton Inn Shelby Hotel Shelby
Shelby Hampton Inn

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