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Holiday Inn Express Shelby

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2001 East Dixon Boulevard, Highway 74, Shelby, NC 28152
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Holiday Inn Express Shelby
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Holiday Inn Express Shelby
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57 reviews from our community

Traveler rating
    21
    16
    10
    3
    7
See reviews for
17
4
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC
Top Contributor
170 reviews 170 reviews
45 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed March 5, 2015

The front desk was extremely pleasant and the complementary breakfast was ample. But once you get past the lobby it is hard to say anything positive. The furnishings are quite worn. And the cleaning staff started banging on unevacuated rooms quite early, so I got to listen to banging followed by "I'm sorry, I'll come back later" enough times to... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Kauai-Biz Traveler, First I would like to thank you for taking the time to give us a review. I want to begin by apologizing that you were awakened by our house keeping girls. The girls do start their day at 9 am, but yes they should be checking their sheets. We will discuss this procedure with our executive house... More 

Fayetteville, North Carolina
2 reviews
1 of 5 stars Reviewed February 21, 2015

Membership to Marquee Club of Shelby includes a $20 discount for stays at the Holiday Inn Express Shelby. I contacted the hotel prior to making reservations to determine if I needed to apply discount at time of reservation or upon arrival. I was told I could do either. I made reservations on line, only to find out later that the... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear JPH923, I would like to first apologize that your discount was not honored. However when you make reservations online and prepay, the hotel cannot change rates at check in. These rates are also non-refundable. When using a discount or a negotiated rate it is best to call hotel directly to set up reservation. I am very sorry for any... More 

Tennessee, United States
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 17, 2015

Very courteous and professional staff...extremely clean...easy check in & check out...free breakfast choices were surprisingly plentiful....our room was spacious and it had everything we could possibly need....very clean room. I was surprised there was no exhaust fan in the bathroom for the steam and we could easily hear talking from the hallway when someone walked by with the door closed.... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Deborah C, Thank you so much for taking the time to give us such a wonderful review. We are pleased to hear you enjoyed your stay and we do hope you will visit us again soon!! More 

Knightdale, North Carolina
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 7, 2015

The people make this hotel great. Everyone is very friendly, I have had to change some of my companies rooms and they are more than helpful even though I know it is challenging. The rooms are nice and well kept by the housekeepers. I would recommend this hotel.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Dnourie, Thank you so very much for the wonderful review of our hotel. We appreciate your recommendation and look forward to your next stay with us. More 

Carrollton, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2015

The staff checking in was awesome; very professional and open to help! The linens were fresh and the lobby decor was superb. I was unsure in a small town of the hotel but we were very impressed with the upgrades of this lodging facility and the amenities were fine as well.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Brighteyes1221, I want to thank you on behalf of the staff and myself for taking the time to give us a review. We are very pleased to hear you enjoyed your stay at our hotel. I do hope you will visit us again soon! More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed November 26, 2014

I'm in Shelby on business. I travel 6-8 months out of a year (no stranger to hotels)! Visited three less expensive competitors, stayed at one for one month. Short version, that stay didn't work out...booked stay with HIE, price is higher but worth it. Tier rating below: Hotel front desk: 5 Awesome thank you Sissy, TJ, Housekeeping: 5 Professional &... More 

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Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear BusinessTravel34, On behalf of the staff and myself I would like to thank you for the positive feedback of our hotel. I am so glad to hear that we met your needs and you had a great visit with us. We look forward to your next stay here. More 

Panama City, Panama, Panama
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 22, 2014

The staff checking in was awesome; very helpful and nice. The whole hotel inside and outside was very pretty. The room was clean and also very pretty. All in all this hotel was great except for the fact that my in room cable was annoying and not working well. I usually don't even watch in room TV, but seeing as... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Cassandra W, Thank you for taking the time to give us feedback on your stay with us. I do apologize unfortunately did have some tv / internet issues. And we have been working on them. I am glad to hear that you will return to our hotel upon viviting Shelby again. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2014

This hotel is by far, one of the cleanest, most comfortable, well-appointed, beautifully managed hotels we have visited. In addition, a full service breakfast bar awaits each guest and you will be greeted by friendly staff from the front desk to housekeeping. A wonderful place to stay -- reminiscent of home!

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Joanne S, Thank you so very much for the wonderful review. I am so glad to hear that your stay was an excellent one. We can't wait until you visit us again!! I will proudly share this review with all of our staff. More 

Garner, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

The Holiday Inn Express was easy to locate off Hwy 74 and the room was clean and accommodating. The staff were friendly and the AM breakfast was very good. I especially enjoyed the new two pancakes in one minute machine. I will definitely keep coming to Holiday Inn Express in the future.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear John David, I would like to thank you for taking time to give us such a wonderful review. We are so glad you enjoyed your visit with us. I do hope you will visit us again soon and grab some more pancakes during your next stay! More 

Charlotte, North Carolina
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 28, 2014

We stayed at Holiday Inn Express when family came to town. I was very impressed. The staff was very helpful and friendly. Clean comfortable rooms with comfortable beds. Very inviting lobby with nice decorations. Wonderful clean scent in the lobby. Very good breakfast in the am. Nice grounds outside with pretty vegetation. Will definitely stay again on our next visit... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Kim, Thank you so much for the great review of our hotel. I am so happy that you enjoyed your stay with us here in Shelby. I do hope that you will return and stay with us again soon!! More 

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