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Holiday Inn Express Shelby

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2001 East Dixon Boulevard, Highway 74, Shelby, NC 28152
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Holiday Inn Express Shelby
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Holiday Inn Express Shelby
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62 reviews from our community

Traveler rating
    21
    19
    12
    3
    7
See reviews for
19
6
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed at the Holiday Inn Express Shelby while in town for a baseball tournament at Gardner Webb University. Most rooms were sold out when we made our reservation so we ended up with a King executive room and it was SO nice. Very spacious and clean. The furnishings were up to date and very comfortable. The staff was... More 

Was this review helpful? Yes
Myrtle Beach, South Carolina
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 days ago NEW

Two night stay with hubby for visit to Gardner Webb Big South baseball conference. Over $300 for the stay. Complaints: first towel used was threat bare and too short to wrap around me. Second days towel was thicker and longer. Next toilet paper. I hate using the cheapest toilet paper ever made. I suggest spending a few more bucks on... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear SamandSandy, Thank you so much for taking the time to give our a hotel a review. I would like to apologize for the issues you experienced during your stay. We do use what IHG mandates as far as toilet paper and our towels. I will speak to our laundry staff and make sure they are going through towels and... More 

Summerville, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

We were very happy with the front desk staff, friendly and helpful. The rooms were clean,breakfast ample. The inn was next to the highway and near a small mall with plenty of places to eat around there.

Was this review helpful? Yes
Christy S, front desk agent at Holiday Inn Express Shelby, responded to this review

Dear pansefr, Thank you so much for taking the time to give our hotel such a positive review. We do hope you will visit us again soon. More 

Springfield, Missouri
Top Contributor
58 reviews 58 reviews
42 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Easy access off the highway. Right next to mall and restaurants. Staff was helpful but not dressed like staff. Laundry hanging on door to the office. There was a snack area set up but food was cold. Thin doors and walls. Light from the hallway beamed under and around the door. Bed was OK. A/C unit worked fine. New Hampton... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear BBQPitchman, First I would like to thank you for taking the time to give us a review. Whether it is positive or negative it helps shows us where we can improve. The issues you experienced have been brought to management and the staffs attention and we do apologize. We hope you will return to Shelby and stay with us... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 20, 2015

This hotel was definitely not "fancy", but it was clean and the front desk and housekeeping staff were friendly and accommodating. Our room was simple, but had plenty of furnishings and the bed was comfortable. The bathroom was small, and the vanity was the first thing in the entry way when you open the door to the room which seemed... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Tara M, Thank you so much for taking the time to give our hotel a review. I am pleased to hear that you enjoyed your stay with us and we look forward to your next visit if you return to Shelby. More 

Washington DC
Top Contributor
200 reviews 200 reviews
52 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed March 5, 2015

The front desk was extremely pleasant and the complementary breakfast was ample. But once you get past the lobby it is hard to say anything positive. The furnishings are quite worn. And the cleaning staff started banging on unevacuated rooms quite early, so I got to listen to banging followed by "I'm sorry, I'll come back later" enough times to... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Kauai-Biz Traveler, First I would like to thank you for taking the time to give us a review. I want to begin by apologizing that you were awakened by our house keeping girls. The girls do start their day at 9 am, but yes they should be checking their sheets. We will discuss this procedure with our executive house... More 

Fayetteville, North Carolina
2 reviews
1 of 5 stars Reviewed February 21, 2015

Membership to Marquee Club of Shelby includes a $20 discount for stays at the Holiday Inn Express Shelby. I contacted the hotel prior to making reservations to determine if I needed to apply discount at time of reservation or upon arrival. I was told I could do either. I made reservations on line, only to find out later that the... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear JPH923, I would like to first apologize that your discount was not honored. However when you make reservations online and prepay, the hotel cannot change rates at check in. These rates are also non-refundable. When using a discount or a negotiated rate it is best to call hotel directly to set up reservation. I am very sorry for any... More 

Tennessee, United States
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 17, 2015

Very courteous and professional staff...extremely clean...easy check in & check out...free breakfast choices were surprisingly plentiful....our room was spacious and it had everything we could possibly need....very clean room. I was surprised there was no exhaust fan in the bathroom for the steam and we could easily hear talking from the hallway when someone walked by with the door closed.... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Deborah C, Thank you so much for taking the time to give us such a wonderful review. We are pleased to hear you enjoyed your stay and we do hope you will visit us again soon!! More 

Knightdale, North Carolina
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 7, 2015

The people make this hotel great. Everyone is very friendly, I have had to change some of my companies rooms and they are more than helpful even though I know it is challenging. The rooms are nice and well kept by the housekeepers. I would recommend this hotel.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Dnourie, Thank you so very much for the wonderful review of our hotel. We appreciate your recommendation and look forward to your next stay with us. More 

Carrollton, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2015

The staff checking in was awesome; very professional and open to help! The linens were fresh and the lobby decor was superb. I was unsure in a small town of the hotel but we were very impressed with the upgrades of this lodging facility and the amenities were fine as well.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Brighteyes1221, I want to thank you on behalf of the staff and myself for taking the time to give us a review. We are very pleased to hear you enjoyed your stay at our hotel. I do hope you will visit us again soon! More 

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