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Holiday Inn Express Shelby

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2001 East Dixon Boulevard, Highway 74, Shelby, NC 28152
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Holiday Inn Express Shelby
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65 Reviews from our TripAdvisor Community

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Traveler rating
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    19
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 6 days ago NEW

Staff was good rooms were clean but smells like mildew on the first floor . was not able to swim in the pool because it was green. Disappointed with holiday Inn express. Recommend staying at the Hampton Inn right behind it.

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Franklin G, I want to thank you for taking the time to give us a review. We have had some issues with our pool. It was cleaned and water has been tested and it is up to standards. We do hope you will visit us again. More 

Glendive, Montana
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We were on vacation traveling from Montana to Myrtle Beach and had a couple of bad motel choices before we found Holiday Inn Express in Shelby. I am extremely picky about cleanliness and had zero issues with this place. Beds, shower, sink, floors, Breakfast area was spotless. Food was actually good! Staff were super friendly and helpful. I even extended... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Jaydsgranny, Thank you so much for taking the time to give us such a wonderful review. I am very pleased to hear that you extended your stay with us!! We look forward to your next visit!! More 

Carrollton, Texas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2015

We were looking for the best or upscale hotel in this small town. After many nights of research and driving around this is the best andddd affprdable! Clean white linens, yummy free breakfast, mini fridge and microwave, vanity mirror and more! The only competition may be when the new Hampton inn is finish building but you will get the best... More 

Was this review helpful? Yes
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear BrightEyes1221, I would like to thank you for the wonderful review of our hotel. We do hope you will return to Shelby and visit us again soon!! More 

North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2015

We recently stayed at the Holiday Inn Express Shelby while in town for a baseball tournament at Gardner Webb University. Most rooms were sold out when we made our reservation so we ended up with a King executive room and it was SO nice. Very spacious and clean. The furnishings were up to date and very comfortable. The staff was... More 

Was this review helpful? Yes 2
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Julie S, Thank you so much for the kind review of our hotel. I am very pleasde to hear that you enjoyed it. We hope to see you again soon!! More 

Myrtle Beach, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015

Two night stay with hubby for visit to Gardner Webb Big South baseball conference. Over $300 for the stay. Complaints: first towel used was threat bare and too short to wrap around me. Second days towel was thicker and longer. Next toilet paper. I hate using the cheapest toilet paper ever made. I suggest spending a few more bucks on... More 

Was this review helpful? Yes 1
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear SamandSandy, Thank you so much for taking the time to give our a hotel a review. I would like to apologize for the issues you experienced during your stay. We do use what IHG mandates as far as toilet paper and our towels. I will speak to our laundry staff and make sure they are going through towels and... More 

Summerville, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

We were very happy with the front desk staff, friendly and helpful. The rooms were clean,breakfast ample. The inn was next to the highway and near a small mall with plenty of places to eat around there.

Was this review helpful? Yes 1
Christy S, front desk agent at Holiday Inn Express Shelby, responded to this review

Dear pansefr, Thank you so much for taking the time to give our hotel such a positive review. We do hope you will visit us again soon. More 

Springfield, Missouri
Level Contributor
63 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 23, 2015

Easy access off the highway. Right next to mall and restaurants. Staff was helpful but not dressed like staff. Laundry hanging on door to the office. There was a snack area set up but food was cold. Thin doors and walls. Light from the hallway beamed under and around the door. Bed was OK. A/C unit worked fine. New Hampton... More 

Was this review helpful? Yes 1
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear BBQPitchman, First I would like to thank you for taking the time to give us a review. Whether it is positive or negative it helps shows us where we can improve. The issues you experienced have been brought to management and the staffs attention and we do apologize. We hope you will return to Shelby and stay with us... More 

Denver, Colorado
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 20, 2015

This hotel was definitely not "fancy", but it was clean and the front desk and housekeeping staff were friendly and accommodating. Our room was simple, but had plenty of furnishings and the bed was comfortable. The bathroom was small, and the vanity was the first thing in the entry way when you open the door to the room which seemed... More 

Was this review helpful? Yes 1
Christy S, guest services at Holiday Inn Express Shelby, responded to this review

Dear Tara M, Thank you so much for taking the time to give our hotel a review. I am pleased to hear that you enjoyed your stay with us and we look forward to your next visit if you return to Shelby. More 

Washington DC
Level Contributor
214 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed March 5, 2015

The front desk was extremely pleasant and the complementary breakfast was ample. But once you get past the lobby it is hard to say anything positive. The furnishings are quite worn. And the cleaning staff started banging on unevacuated rooms quite early, so I got to listen to banging followed by "I'm sorry, I'll come back later" enough times to... More 

Was this review helpful? Yes 1
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear Kauai-Biz Traveler, First I would like to thank you for taking the time to give us a review. I want to begin by apologizing that you were awakened by our house keeping girls. The girls do start their day at 9 am, but yes they should be checking their sheets. We will discuss this procedure with our executive house... More 

Fayetteville, North Carolina
2 reviews
1 of 5 stars Reviewed February 21, 2015

Membership to Marquee Club of Shelby includes a $20 discount for stays at the Holiday Inn Express Shelby. I contacted the hotel prior to making reservations to determine if I needed to apply discount at time of reservation or upon arrival. I was told I could do either. I made reservations on line, only to find out later that the... More 

Was this review helpful? Yes
Christy S, front desk at Holiday Inn Express Shelby, responded to this review

Dear JPH923, I would like to first apologize that your discount was not honored. However when you make reservations online and prepay, the hotel cannot change rates at check in. These rates are also non-refundable. When using a discount or a negotiated rate it is best to call hotel directly to set up reservation. I am very sorry for any... More 

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