I stayed at this Holiday Inn when I most recently came to Shelby, NC for a family member's Homegoing Services and the front desk staff was very pleasantly accommodating. The room was clean and so was the bathroom. The hotel is situated in an area that was conducive for walking to a Shopping Mall and Movies, as well as Ruby... More

I had a meeting on Monday morning so I was looking for a local hotel in Shelby. I looked at Tripadvisor and found the Holiday Inn Express to have good reviews. Upon arrival, I was greeted with a smile and quickly checked in. I asked for a room change and had no issues getting one close to the front desk... More

I know they don't rate the Holiday Inn Express using the diamond system, but if they did, this little jewel would rate five! You are greeted at check-in by a cheerful desk clerk and the smell of chocolate chip cookies baking. The rooms are always clean and well prepared( we have stayed here many times). Morning coffee and breakfast is... More

when you open the room door - the bathroom sink is immediately on the open side of the door. if your wife was drying her hair you would smack her with the door clean room - comfortable, but layout was starnage from my perspective

One more hotel out there with out dated policies on credit card holds. I was going to book and pay online as I do with every room every week I travel. I would say 90% of Holiday Inn's do not require a second credit card at check in for "incidental holds" bu this one does. They lost my reservation and... More

For a Holiday Inn Express, this isn't a bad hotel. It's probably the best option in Shelby. Unfortunately, the hotel decided to charge me for another 2 nights stay after my 2 night visit. When I called and inquired about the charges, I was told that I indeed stayed at the hotel for a total of 4 nights when I... More

Checking in hotel was easy and the desk clerk was pleasant. We needed extra linens and were given what we needed. Breakfast the following day was good. Hotel was renovated about 3 months ago and they did a great job. Room was clean and did not have any issues. I would recommend this hotel to everyone. You will not go... More

Having never been to Shelby, I was leery of some of the hotels based on not so great reviews. This place had the best rating, bar none and is well deserved. It is actually located on the Cleveland Mall property. It's important to know that, because all of the driving directions I got on line had me making a U-turn... More

It wasn't clear to me how old this facility is, but my room appeared to have been refurbished not long ago. A couple of choices they made in the room were odd. First, when you walk in the door, you are met by the sink. Now maybe it's because I have not seen this layout before that it struck me... More