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All 3 Sapphire hotels

Hampton Inn & Suites Cashiers-Sapphire Valley

2.5 of 5 Hotel   |   3245 US Highway 64 East, Sapphire, NC 28774
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87%
Ranked #1 of 3 hotels in Sapphire
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
  • Overview
  • Reviews (128)
  • Photos (23)
  • Amenities
  • Q&A (1)
  • Room tips (24)
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128 people have reviewed this hotel

Traveler rating
    76
    36
    13
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See reviews for
42
62
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

If you are spending most of your time outdoors, shopping, strolling, exploring, then this hotel is a reasonable alternative to pricier hotels. Rooms are clean, fairly comfortable and not terribly far from what the area has to offer.

Review collected in partnership with Hampton

Was this review helpful? Yes
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

Thank you for sharing! We are blessed to be in an area surrounded by waterfalls, hiking, unique shopping, delictable dining options and mother nature. We look forward to a return visit. More

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Te hotel is clean and updated. Our rooms were fres and ready upon early check in. We were running late for an appointment and called ahead. The staff was very accomodating. The staff is cheerful and professional. Location is convenient to all area attractions. Perking is sufficient.

Review collected in partnership with Hampton

Was this review helpful? Yes
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I was pleased to hear that you found our hotel fresh and clean as well as our staff very accommodating. At Hampton we do strive to provide clean, fresh rooms and a friendly staff to make make everyones stay a pleasant one. Thank you for sharing and we hope to see you again. More

St. Pete, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The desk clerk was unbelievably rude and did not correct a problem he was responsible for. He was a young black man with a all about me attitude, when i arrived and ordered additional pillows from one clerk and this one gave them to someone else, he refused to correct the problem or tell me how long it would be... More

Review collected in partnership with Hampton

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mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure... More

Sapphire
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

To work a hotel has to hit all the moving parts, from reservations, to check-in, to room appeal and this property gets an "F" in all departments. From inattentive surly staff, to phones to the front desk that were never answered, to an air conditioner in room 208 that didn't work and there was no one at the front desk... More

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mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I was shocked to read your comments on your recent stay at our hotel. If you would please contact me at the hotel so that I can find out the details of your stay. I do not condone any such actions of my staff and I want to ensure that all 'parts' of the hotel are working as they should.... More

Atlanta, Georgia
Top Contributor
66 reviews 66 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice Hampton in a convenient location---between Cashiers and Lake Toxaway. Large rooms and well maintained. Beware most cell phone providers do not cover this hotel or the Cashiers area----which at times can be viewed as an advantage. If you absolutely must have cell service, nearby Highlands has good coverage. Pillows are firm and square---which if you like good loft is... More

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mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I was pleased to hear that your recent stay with us was an enjoyable one. Our location does have some areas where there are no cell phone towers thus the lack of signal. However it is nice to get away from the day to day noise and experience nature without being intrupted with a phone or text. Thank you for... More

Florida
Top Contributor
129 reviews 129 reviews
93 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent three nights at this hotel in early August with the goal of relaxing and enjoying the scenery. All I can say is "mission accomplished!" The hotel architecture fits in with the mountain setting perfectly and we enjoyed the added touch of rocking chairs on the front porch area. Our studio suite was spacious, clean, and quiet as it... More

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mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I read your comments about your recent stay at our hotel. I was pleased to hear that you had such a good time and it seems like you enjoyed the area as well. I appreciate hearing from all our guests. Thank you for taking the time to share your expereinces. We look forward to a return visit soon. More

Marietta, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Always recheck reservations made in advance in case there are any misunderstandings. Breakfast option is beneficial to travelers. Internet access in rural areas may pose a problem for use of cell phone. This depends on your provider.

Review collected in partnership with Hampton

Was this review helpful? Yes
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I was sad to hear that you had an issue with your recent stay at our hotel. If you could contact me at the hotel I would like to find out more details concerning the 'misunderstandings' that had occurred with your particular reservation. We do offer breakfast to our guests, which does include two hot items that rotate daily, hot... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

If you want to measure a hotel by its pillows, this one is substandard. The staff is excellent and the facilities clean and basic, but the pillows are like bricks. I'm not sure there is anything better in the area, but I suggest that you bring your own pillow if you are traveling by car.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I am sorry to hear that you had 'bricks' for pillows. I don't want anyone to sleep on a brick. That can lead to a very uncomfortable night. We do offer two pillow choices in all our guest rooms. Each room has two foam pillows and two feather pillows on each bed. Extra foam or feather pillows can be requested... More

Chapel Hill, NC
Top Contributor
58 reviews 58 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 27, 2014

This Hampton is in a beautiful location, but unless you have a room on the mountain view side, the room views are of a hill and tree leaves, which was quiet, but not at all scenic. The exterior of the building has a rustic look, different from most Hampton Inns. Our room was basic Hampton, clean and with adequate space,... More

Was this review helpful? Yes 2
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

It disappoints me to find out from a social media site after the guest has departed that we failed. I always welcome the opportunity to improve a guests experience before they leave so they do not depart with negative feelings. If you would please contact me directly at the hotel to discuss these issues it would be much appreciated. More

Atlanta, United States
1 review
4 of 5 stars Reviewed July 23, 2014

I'm Hilton Honors member and this place reaffirrmed why I'm so loyal! I had a room with a view of the Mountains. Decor is nice, bed was very comfy. Staff was very helpful. Complimentary breakfast was standard. A lot to do in close proximity. Great getaway place. I will definitely return!

Review collected in partnership with Hampton

Was this review helpful? Yes
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this review

I am glad to hear that we reconfirmed why you are a loyal Hilton Honors member. At Hampton, we strive to provide every guest clean comfortable surroundings, a friendly staff and valued amenties. I look forward to your next visit. Thank you for posting. More

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Additional Information about Hampton Inn & Suites Cashiers-Sapphire Valley

Address: 3245 US Highway 64 East, Sapphire, NC 28774
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Jackson County > Sapphire
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Cashiers-Sapphire Valley 2.5*
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Also Known As:
Hampton Inn & Suites Cashiers-Sapphire Valley Hotel Sapphire
Hampton Inn And Suites Cashiers-Sapphire Valley
Hampton Inn Sapphire
Sapphire Hampton Inn

23 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
60

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hampton Inn & Suites Cashiers-Sapphire Valley and other travelers.
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Questions? Get answers from Hampton Inn & Suites Cashiers-Sapphire Valley staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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