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All 8 Mount Buller hotels

Grand Mercure Chalet Mt Buller

Summit Road, Mount Buller, Victoria 3723, Australia
Hotel amenities
Grand Mercure Chalet Mt Buller

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Ranked #4 of 8 hotels in Mount Buller
A recent review
4 of 5 stars reviewed 4 weeks ago
Davyd L Melbourne, Australia
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121 people have reviewed this hotel

Traveler rating
    23
    49
    31
    11
    7
See reviews for
40
49
2
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you're looking for the easy option in terms of staying at Mount Buller, the Chalet is the place to go but you don't want to try it on a tight budget - you can stay at a comparable hotel in Aspen or Zurs for less. It's very central to the village and gives ski-in ski-out access to Bourke Street.... More

Was this review helpful? Yes 1
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Davyd L, Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. Kind regards, Renae Kennedy General Manager More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2013

We stayed there for 2 nights - 2 adults 2 young kids in the standard king room. Very happy with the service/reception staff also the cleanliness of the room. Large selection of food at breakfast that keep all 4 of us happy. The location is also excellent right at the centre of Mt buller, very convenient if you have young... More

Was this review helpful? Yes 2
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear 2superblue, Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 18, 2013

We made an advance booking and the rates were very reasonable in "snow dollar" terms. We had a king room overlooking the Bourke Street run which was very spacious and could comfotable accommodate 2 adults and 2 young children on the sofa bed. The hotels allows you to take your skis and boots into your room and there is a... More

Was this review helpful? Yes 1
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear australiantripper_10, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Perth, Western Australia
Top Contributor
90 reviews 90 reviews
42 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed July 19, 2013

When you go to Buller you have to expect to be gouged - travel to and from, accommodation, food, drink, ski hire, lift passes, etc. - but if you can come to terms with that and take things for what they are, then the Grand Mercure is an excellent place to stay. Perfect location to ski in, ski out. The... More

Was this review helpful? Yes 1
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Romford, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Geelong, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2013

Stayed at the Chalet during peak season - very expensive but what was offered to our family made it all worth while . Location - stunning - Burke street at our door step . A heated pool & spa - to relax in at the end if the day . Casual meals at Après & the Black Cockatoo provided friendly... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Springs85, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 20, 2013

have recently returned from a 4 day trip to mt buller, staying at the mt buller chalet hotel & suites (this is the grand mecure run by accor). we were there weekend after opening weekend (ie. 16-19 june) thankfully we stayed there and as the village was only approx. quarter opened (only 4 places open for dinner), i was greatful... More

Was this review helpful? Yes
Melbourne, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 12, 2013

I stayed at the Grand Mercure Chalet in Mt Buller on the opening weekend of the Snow Season. Accor had a great deal for $130 per night. We have of course pre-paid this via Credit Card. Upon arriving to Mt Buller, Hotel was fairly easy to spot after asking the Information Center where it was. Check-in was nice and easy... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 6
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Minela86, Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would appreciate the opportunity to discuss this with you further, if you could please email me on renae.kennedy@mtbullerchalet.com.au.... More

Melbourne, Australia
1 review
4 of 5 stars Reviewed June 5, 2013

The room was very clean and spacious. Wasn't overly happy with the shower over the bath and the quality of the shower fittings but the water pressure was excellent. The bed (king) was comfortable but I struggled to sleep well with a pillow that kept going flat - for some reason hotel pillows are abysmal (not just here), I am... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Jag22_7, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. Kind regards, Renae Kennedy General Manager More

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Additional Information about Grand Mercure Chalet Mt Buller

Also Known As:
Mercure Mt Buller
Address: Summit Road, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Amenities:
Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Mount Buller
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Grand Mercure Mt Buller Chalet is an alpine resort, 3 hours drive north east of Melbourne. The chalet features 62 rooms, with spectacular views of either the mountains or valley, a restaurant, indoor heated swimming pool, spa, gym and sauna. Mt Buller is also an ideal location for mountain activities in the summer. ... more   less 
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