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Grand Mercure Chalet Mt Buller

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207 Summit Road, Mount Buller, Victoria 3723, Australia
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1 room 1 guest
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Grand Mercure Chalet Mt Buller
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151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • English first
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  • All months
    (151)
  • Mar-May only
    (29)
  • Jun-Aug only
    (64)
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Melbourne, Australia
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed yesterday NEW

I've stayed at the Chalet many times and it's got its pluses and minuses. On the plus side is the great location near the centre of the village and right next to the Bourke Street chair lift. It's also warm and has plenty of facilities such as a pool, spar, gym and restaurants. It's 20 years old and it has... More 

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Melbourne, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Having stayed in this hotel several times over the last couple of years, our experience have been the same every time. Very late check in and early check out. The staff are great and cannot be faulted. The beds are very uncomfortable and so are the pillows. The rooms are in need of an upgrade although they are clean. Rooms... More 

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Los Angeles, California
1 review
1 of 5 stars Reviewed 4 days ago NEW

The previous comment of "Nightmare" was being polite! I've stayed in hotels world wide on a monthly basis and have never come across one as bad as this. When I complained to the so called "General Manager" his solution was to go to another hotel. Arrogant, rude and clearly no idea about customer service or running a hotel. As rude... More 

Was this review helpful? Yes 1

Travelers are raving about these Mount Buller hotels

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Coming here for the snow, the hotel is not too big, but the room is quite good. I'm staying with 2 friends in 1 room, we have twin bed and 1 big sofa bed that can fit 2 people. The bathroom also quite big but minimalist interior and clean. While near the hotel you will found so many place for... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Its still to soon to talk about this terrible hotel but i have to let other people know NOT to stay there, its definately NOT a 4 star hotel i wouldnt even give it 2!!!! If u want a nice room and customer service stay away from this hole.

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What a let down, firstly the hotel quotes "best hotel in Buller" more like the worst! Secondly, We were put in the dungeon of the hotel (level 2) and we could not get any wifi signal and the hotel charges for wifi. Lastly, there was a pickle in my Bircher muesli before I had even touched it! Not a good... More 

Was this review helpful? Yes 1
Sydney
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is suppose to be the best hotel in Mt Buller - I have no idea who said that. Placed in the below snow dungeon lever which was a dark cave. No internet at all in the room. We arrived for breakfast at 940 am ( closed at 10am) & only had the drags left in the buffet . Dirty... More 

Was this review helpful? Yes 2
Singapore, Singapore
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 29, 2015

I was quite surprised at the quality of the one bedroom apartment as it is quite tired and is in dire need of renovation. One the positive side it was spacious and warm in the rooms and easy to control the radiators to the desired temperature. The location is excellent! I stayed with my family in room 509 and for... More 

Was this review helpful? Yes
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 26, 2015

Our group of six decided unexpectedly to dine with The Black Cockatoo last night and arrived at their door without a reservation. The team could not have been more welcoming. After a 10 minute wait by the roaring fireplace (Shiraz in hand) they took us to our stunning table overlooking the entire valley. Silver service from the moment we sat... More 

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