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All 8 Mount Buller hotels

Grand Mercure Chalet Mt Buller

4.0 of 5 Hotel   |   207 Summit Road, Mount Buller, Victoria 3723, Australia
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Grand Mercure Chalet Mt Buller
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Ranked #5 of 8 Hotels in Mount Buller
A recent review
3 of 5 stars reviewed 2 weeks ago
Susan C Melbourne, Victoria, Australia
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136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Choosing to stay at this hotel is not difficult! If you're looking for location and easy access in the village. Everything is great until you go to the rooms. The king size bed was extremely uncomfortable (hard) the furniture outdated and uncomfortable. I guess if you're on the slopes skiing all day you would want a comfortable room at night.... More

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Brisbane, Australia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in the best location on the mountain, right next to the main lift, only 50m to the main Foodworks store, 100m from the Village Square, 200m from the bus depot, plus the Snow Play zone is only 100m away on the Valley side. Very convenient walking distance everywhere, especially if you have young children. Check in –... More

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Oakleigh, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 7, 2014

Very great location, just meters from the village and the bus depot. It is expensive and in desperate need of repair. The rooms we had have cheap wood furniture bad lighting, a carpet which looks so dirty (not sure how old the carpet is). Desperately need a reno! But the room have a great heater, i even need to open... More

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Sydney, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 2, 2014

The Chalet is well located at the bottom of the main lift. It is expensive and in desperate need of repair. The staff are overworked, and many were working with flu. The rooms we have had over the past 2 years have varied only in view- all of them have cheap wood furniture bad lighting, a carpet that give electric... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Ricardorenard, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are slowly improving the hotel a little bit at a time, it is soon to be celebrating... More

Melbourne, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 20, 2014

The staff were all helpful, the service was excellent. But the building is old and tired. Our beds were rock hard and the springs were the noisiest when you move around. In fact, the bed was so hard that my hip would hurt if I stayed on one side too long and I'd have to turn over from the pain.... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Travelr111, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 18, 2014

My family and I had a great trip to Mt Bullet. This is our second stay at this hotel. We had a King Bourke Rm which we got for half price on a special so it was excellent value. The room was spacious and clean. The room did get a little warm at night and you found yourself waking feeling... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear 68travelbug, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Torquay, Australia
Top Contributor
50 reviews 50 reviews
32 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed August 11, 2014

Been a Buller regular for 20 plus years and done all the accom. available. Decided to take our young kids (11 and 8) for first real trip to snow and wanted some privacy that you don't get at lodges. Got super online price (well for the mountains anyway) that was way cheaper than a lodge price for the family. Arrived... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear JohnMikey, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. The team enjoy hearing positive feedback and certainly appreciate the time it takes you to communicate this feedback. We hope to see you again in the... More

Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2014

Hotel is in a great location, close to restaurants, supermarket, ski school & snow play park. Our room had a valley view & was quiet, comfortable, warm & most importantly we could see the snow from our window!! Drying cupboard is most handy for drying your wet ski gear. Staff were friendly & helpful. The buffet breakfast provided a great... More

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Donna P, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. The team enjoy hearing positive feedback and certainly appreciate the time it takes you to communicate this feedback. We hope to see you again in... More

Melbourne
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 27, 2014

Little expensive but very much worth it! Stayed here for a week with my partner and it was fantastic. Excellent location and the staff were very friendly. The restaurant at the hotel wasn't the best, our mains were a little dry and tasteless but the ice cream for dessert made up for it!

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MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear aplacetocrash, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. We have had a change in chef and front of house manager during the season and we... More

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Additional Information about Grand Mercure Chalet Mt Buller

Address: 207 Summit Road, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Chalet Mt Buller 4*
Number of rooms: 62
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Also Known As:
Mercure Mt Buller

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