We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 8 Mount Buller hotels

Grand Mercure Chalet Mt Buller

4.0 of 5 Hotel   |   207 Summit Road, Mount Buller, Victoria 3723, Australia
Hotel amenities
Save Saved
You added Grand Mercure Chalet Mt Buller to your Saves list
Grand Mercure Chalet Mt Buller
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
64%
Ranked #5 of 8 Hotels in Mount Buller
A recent review
3 of 5 stars reviewed 1 week ago
tinx78 Oakleigh, Australia
Write a Review

134 reviews from our community

Traveler rating
    28
    54
    33
    12
    7
See reviews for
51
49
2
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Oakleigh, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Very great location, just meters from the village and the bus depot. It is expensive and in desperate need of repair. The rooms we had have cheap wood furniture bad lighting, a carpet which looks so dirty (not sure how old the carpet is). Desperately need a reno! But the room have a great heater, i even need to open... More

Was this review helpful? Yes
Sydney, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Chalet is well located at the bottom of the main lift. It is expensive and in desperate need of repair. The staff are overworked, and many were working with flu. The rooms we have had over the past 2 years have varied only in view- all of them have cheap wood furniture bad lighting, a carpet that give electric... More

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Ricardorenard, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are slowly improving the hotel a little bit at a time, it is soon to be celebrating... More

Melbourne, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff were all helpful, the service was excellent. But the building is old and tired. Our beds were rock hard and the springs were the noisiest when you move around. In fact, the bed was so hard that my hip would hurt if I stayed on one side too long and I'd have to turn over from the pain.... More

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Travelr111, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

My family and I had a great trip to Mt Bullet. This is our second stay at this hotel. We had a King Bourke Rm which we got for half price on a special so it was excellent value. The room was spacious and clean. The room did get a little warm at night and you found yourself waking feeling... More

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear 68travelbug, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Torquay, Australia
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 11, 2014

Been a Buller regular for 20 plus years and done all the accom. available. Decided to take our young kids (11 and 8) for first real trip to snow and wanted some privacy that you don't get at lodges. Got super online price (well for the mountains anyway) that was way cheaper than a lodge price for the family. Arrived... More

Was this review helpful? Yes 1
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear JohnMikey, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. The team enjoy hearing positive feedback and certainly appreciate the time it takes you to communicate this feedback. We hope to see you again in the... More

Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

Hotel is in a great location, close to restaurants, supermarket, ski school & snow play park. Our room had a valley view & was quiet, comfortable, warm & most importantly we could see the snow from our window!! Drying cupboard is most handy for drying your wet ski gear. Staff were friendly & helpful. The buffet breakfast provided a great... More

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear Donna P, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. The team enjoy hearing positive feedback and certainly appreciate the time it takes you to communicate this feedback. We hope to see you again in... More

Melbourne
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 27, 2014

Little expensive but very much worth it! Stayed here for a week with my partner and it was fantastic. Excellent location and the staff were very friendly. The restaurant at the hotel wasn't the best, our mains were a little dry and tasteless but the ice cream for dessert made up for it!

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear aplacetocrash, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. We have had a change in chef and front of house manager during the season and we... More

Brisbane
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 17, 2014

Excellent location right in the centre of the village. You can walk out the front of the building and ski to the chair lift. You do have to walk up hill to go to the ski school but that isn't that far. Facilities are great - heated pool, spa, sauna and steam room. Also there is a library which is... More

Was this review helpful? Yes
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review

Dear don11Brisbane, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy General Manager More

Owners: What's your side of the story?
If you own or manage Grand Mercure Chalet Mt Buller, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Mercure Chalet Mt Buller? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Mercure Chalet Mt Buller

Address: 207 Summit Road, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Mercure Chalet Mt Buller 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Agoda, ACCOR and Otel so you can book your Grand Mercure Chalet Mt Buller reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Mt Buller

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (7)
Viewed
View from room (2)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (3)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Mount Buller with
any amenities