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BEST WESTERN Melaleuca Motel & Apartments

3.5 of 5 20 Smillie Street, Robe, South Australia 5276, Australia
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Certificate of Excellence 2014
BEST WESTERN Melaleuca Motel & Apartments
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BEST WESTERN Melaleuca Motel & Apartments
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153 reviews from our community

Traveler rating
    85
    53
    9
    5
    1
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18
99
9
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We reached this hotel on a cold wet windy day.The room we had booked (double room) was unavailable due to previous guests opting to stay on so we were "upgraded" to a large family room. This was a very large barn of a room. Whilst it was clean and well equipped it had no personality. The walls are just painted... More

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Contributor
18 reviews 18 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 24, 2014

Received a friendly welcome. Took us to our room, gave us milk and a map of the area, explained how to use the TV, etc. and even reminded us about the time change! The electric blanket came in handy. Nice walk into town where we had dinner at the suggested restaurant Café Belgiorno (it was delicious!) and had free wine... More

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Castlemaine
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

This motel is in a great location, just a block back from the main beach which is important during bad weather and high winds. An easy walk to restaurants and shops. The rooms are a little old, but are clean and have good facilities such as tea/coffee making, microwave, crockery. The hosts are extremely welcoming and helpful with sound recommendations... More

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Martin S, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi TessaCastlemaine. Thank you for your review of our motel we really appreciate it. Our Standard rooms all have a microwave, toaster, electric jug & crockery & cutlery as do our self contained apartments. We are pleased that you enjoyed your stay with us & we hope to see you again. Kind regards Martin Stanley More

Doha, Qatar
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 25, 2014

The accommodation is nothing special, basic but clean. Overpriced for a motel but we managed a comfortable night's sleep. Robe is a super destination, and a must-see if travelling between Adelaide and Melbourne. This motel is within easy walking distance of everything that Robe has to offer, a pint or two and dinner at the Caledonian Inn is a must.... More

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi Charlie e. Thank you for your review of our motel & we are sorry that we did not meet your expectations. You have made a couple of unfortunate assumptions in your review to which I would like to respond. Firstly you complained about the price of the room before you decided to stay so you had every opportunity to... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 14, 2014

This motel would have been perfect had the blackout not happen that night we check in. The staff is very friendly and shows us everything we need to know about the room with a spa bath. It looks good and spacious plus it finally has free WIFI for us to connect to everyone at home. I am so thrilled to... More

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi JorinGoh, Thank you for your review of our motel. It was indeed unfortunate that the whole town had a blackout the night you stayed with us. As you said we have torches available for all of our guests in such cases. We have installed solar lights right around the motel as well which serves us by not having to... More

Burnley, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 20, 2014

Stayed here one night whilst travelling Great Ocean Road. Host Martin is fabulous. Was really obliging with everything. Everything else was, well, awful. The room was clean though. Pillows were awful and the bathroom was more like a cupboard with a toilet shower and sink in. The water pressure was diabolical in the shower. The sliding door came off its... More

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi Julie P. Thank you for your review of our motel. I consider your comment "Everything else was, well, awful" the opposite view of most of our guests. We realize that our motel is an older one but we try to make up for it with our cleanliness and hospitality. Yes the bathroom is small but it is certainly not... More

Slovakia
1 review
4 of 5 stars Reviewed May 19, 2014

Stayed here last week with my wife and had a comfortable night. The hot water for the shower wasn't hot enough for my normal bath, however the hot water from the sink tap was excellent so I told the host about this during check out and he said he'll have his plumber check the bathroom where we stayed. They also... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi mitanahoney. Thank you for your review of our motel we appreciate it. It was great that you commented on the hot water to me as we had the plumber come and check out the HWS. As we don't sleep in the rooms we do rely on guest feedback for any problems which we then act upon. Kind regards Martin... More

Blue Mountains National Park, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2014

had a FANTASTIC stay, free movie hire (a nice surprise for my 3yr old), SPOTLESS room, exceptional service, truly a home away from home. with all things Robe has to offer at your door step. will be back.

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi r b. Thank you for your lovely review of our property I am pleased that you enjoyed your stay. I trust the rest of your holiday was good as ell. We do pride ourselves on our cleanliness and as you say the free DVD collection of over 500 DVD's is a bonus. All the best of wishes & we... More

Melbourne
Contributor
20 reviews 20 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2014

I decided to stay in Robe after just driving into town on a road trip and decided I liked the feel of it so much I wanted to stay the night. Because of the holidays and the cruise ship (that apparently didn't show) I got the last room. The owner couldn't not have been more helpful and obliging, letting me... More

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi kwillyau. Thank you so much for the great review of our motel. We try very hard with making people feel at home & particularly with our cleanliness. We do hope to see you again 'Kind regards Martin Stanley More

Solihull
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2014

We stayed one night after our third day driving from Melbourne to Adelaide. Everything we needed was there, other than the free wifi that had just been upgraded but couldn't be found on my laptop which was probably my problem as I was told that the effectiveness of the system had been checked very recently. I was given a number... More

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Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Hi Solihull Tony, Thank you for your review of our motel we really appreciate it. Our free WIFI system was upgraded late last year and yours is the first complaint we've had for it. As you said there is a free 1800 number to call if you have difficulties and we have found in all cases that it is the... More

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Additional Information about BEST WESTERN Melaleuca Motel & Apartments

Address: 20 Smillie Street, Robe, South Australia 5276, Australia
Phone Number:
Location: Australia > South Australia > Robe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Melaleuca Motel & Apartments 3.5*
Number of rooms: 17
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Also Known As:
Best Western Robe
Robe Best Western

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