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BEST WESTERN Melaleuca Motel & Apartments

#5 of 7 Hotels in Robe
Certificate of Excellence
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20 Smillie Street, Robe, South Australia 5276, Australia
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BEST WESTERN Melaleuca Motel & Apartments
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BEST WESTERN Melaleuca Motel & Apartments
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176 reviews from our community

Traveler rating
    94
    58
    16
    6
    2
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22
118
9
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamiton NZ
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

When we arrived we received a vey friendly wlcome from Jill. She gave us a map and told us about all the things in the area. After discussing possible dinner options she offered to book us a table at a nearby restaurant (Sails) which I'd also highly recommend. Room was clean and comfortable and everything was in good condition. Situated... More 

Was this review helpful? Yes
BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review. We are so pleased to hear how much you enjoyed your stay, and your dinner at Sails. We hope you get the chance to return to Robe and enjoy it all over again, - maybe on a rainy day with a DVD. thanks again, Jill -Relief Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Heading towards Adelaide, arrived in Robe to stop the night with nothing booked. The information centre was unbelievably helpful and knowledgeable! Gave us a list of accommodation, decided to choose best western. No particular reason, was just close and was too tired to drive anywhere else. Best western was booked out of standard rooms, so she offered us an apartment... More 

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BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review. I can only say how disappointed I am that you took the time to do this review AFTER accepting the upgrade at no extra charge and being aware BEFORE you left reception that there was no FREE wifi, due to us waiting for Telstra to fix it. Nobody forced you to stay, you could have... More 

Greater London, United Kingdom
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was one of our stopovers driving the Great Ocean road from Melbourne to Adelaide. Robe itself was very unexpected, a lovely beach orientated holiday place, with beautiful wide sweeping beaches. The Best Western is set back from the beach, but we walk everywhere when we go on holiday and this was no exception, and we walked around a small... More 

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BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review. Yes we often hear people say what a surprise they had when arriving in Robe. We're glad you enjoyed our motel and the vicinity being one street back from the beach, shops and cafes, making walking to all of this a pleasure. Jill & Geoff Relief Managers More 

Toronto
Top Contributor
224 reviews 224 reviews
188 hotel reviews
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our one night stay in a two bedroom apartment. Yes it is an old motel and the walls are concrete block but the place was clean and had every amenity we could ask for. Jill made us feel so welcome. She booked dinner for us at Sails, escorted us to our suite and even came along later... More 

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BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you so much for your kind review. We are so glad you enjoyed your stay with us, it was our pleasure to share this motel and beautiful Robe with you; yes Sails is a restaurant we are always pleased to recommend. Hope you do get the chance to return some day. Jill & Geoff Relief Managers More 

Glasgow, United Kingdom
Top Contributor
98 reviews 98 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked this in advance and, due to my sister in law breaking her arm, I had to phone to let them know that we would be late. We had driven up from Port Fairy and arrived later than planned but the reception we got was great. I noticed that the reception desk sign said that it would close... More 

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BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review, we hope your sister-in-law's arm is healing well. Yes, Robe has a lot to offer and we hope you get the opportunity to return and enjoy it fully. We appreciate your comments, yes the motel like so much of Robe is old, that being part of the beauty of the amazing history that surrounds this... More 

Melbourne, Australia
Top Contributor
279 reviews 279 reviews
33 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Only stayed here for one night and was greeted by lovely hosts. The apartment room was large and very clean with a spa bath. The bed was comfortable. The only low point would be the kitchen facilities and fixtures/fittings throughout are very old. The couch and tv were new. They have a laundry which only cost $3 a wash and... More 

Was this review helpful? Yes
BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review. We are so pleased to hear how much you enjoyed your stay, and your dinner at Sails. We hope you get the chance to return to Robe and enjoy it all over again, - maybe on a rainy day with a DVD. thanks again, Jill -Relief Manager More 

Llandudno, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Where do I start? What a lovely motel, situation in a beautiful part of Australia. My uncle, younger brother and I stayed here for one night a couple of weeks ago on our drive from Adelaide to Melbourne. Greeted by Jill and another very pleasant gentleman (forgotten his name unfortunately), both of whom had a good sense of humour, they... More 

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Oxfordshire, United Kingdom
Top Contributor
408 reviews 408 reviews
110 hotel reviews
237 helpful votes 237 helpful votes
5 of 5 stars Reviewed March 9, 2015

My wife and I checked in here on the afternoon of Monday 9th March and were greeted by a lovely lady called Jill. We were given a great rate on an apartment which has two bedrooms a kitchen dining room bathroom etc. I cannot rate this facility highly enough. Magnificently clean throughout and also great Wifi which is very important... More 

Was this review helpful? Yes 1
BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Thank you for your review. Geoff and I are relief managers and we see many different motels in our travels. This motel in Robe is a pleasure to manage. It is an older building as so many are in Robe, but when we walk our guests to their room I have never yet heard anything other than 'oh yes, this... More 

Yorkshire,England
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 4, 2015

This has to be one of the worse places I have ever stayed although I admit my standards are very high. I was really glad we were only there for one night. The room was clean but everything else was dreadful from the old fashioned funriture which had definitely seen better days to the en-suite which was little more than... More 

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BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

What date did "Lynnie" (no surname given) stay at Robe please? Jill Betteridge Relief Manager More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2015

We made it to Robe without a booking & found most accommodation in Robe this weekend with "No Vacancy" signs. A quick search on Tripadvisor found this place, with good reviews from fellow travellers with - only 2 rooms remaining. Without haste, we booked immediately. From the moment we entered the reception, we were made to feel warm & welcomed.... More 

Was this review helpful? Yes 1
sbm1, Guest Relations Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review

Dear Slotha, I am glad we were able to fit you in on a busy week and that you enjoyed your stay. Come back again sometime Regards, Kay Manager More 

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