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Mercure Capricorn Resort Yeppoon

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Farnborough Road, Yeppoon, Queensland 4703, Australia
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Mercure Capricorn Resort Yeppoon
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Mercure Capricorn Resort Yeppoon
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1,086 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (1086)
  • Mar-May only
    (306)
  • Jun-Aug only
    (203)
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    (256)
  • Dec-Feb only
    (321)
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Redcliffe, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

We decided to stay one night on our way to Airlie Beach because the resort looks lovely in the pictures, but we had read the reviews so weren't expecting too much. Well we must have been lucky to get one of the nice rooms because there really was nothing wrong with it. It was clean, fairly spacious (separate bedroom with... More 

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

"Resort" does not describe this embarrassing run-down hotel. The photos on the booking websites must be 20 years old - in reality the place is disgraceful & in desperate need of a renovation. I know what you're thinking - a Mercure can't be that bad. That's what we thought too when we booked. We were wrong. We were hit with... More 

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear PennyLawes, We understand that when booking a Mercure hotel there is an expectation of quality rooms and warm, genuine service and although we acknowledge that some rooms at the resort require modernisation it is overwhelmingly disappointing that you were unable to find any positives about the range of activities or caring service that are on display at the property.... More 

Travelers are raving about these Yeppoon hotels

Dromana, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I didn't read the reviews on TripAdvisor until AFTER we had booked our package deal with Flight Centre........obviously we were very concerned about what to expect, as the reviews do have an impact, and we were booked for a 7 night stay. As far as the location, it really is like living in the middle of Botanical Gardens .... simply... More 

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear seasandy3936, We are so pleased that we were able to make your time away so memorable - each and every member of our team work to create a positive, relaxing environment and so often this is overlooked so, from everyone at Capricorn Resort Yeppoon - thank you for making it all worthwhile! Regards Mat Finch General Manager More 

Viti Levu, Fiji
1 review
3 of 5 stars Reviewed 1 week ago

This place has the potential to be really magnificent with great beach and location but soooo worn out with a lot of things falling apart in rooms and buildings.A real shame as we had a great time with our group but the resort staff generally are not efficient and seem worn out or lost interest probably seeing no renovations or... More 

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear russell165, Thank you for highlighting the fantastic potential of the resort, we do understand the potential of the site and look forward to being able to provide a much more memorable experience in the future. We have a great team at the resort who are committed to providing warm service and I am sure this will continue into the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This place is terrible! 4 years ago when I got married there (and spent 10s of thousands of dollars there!!) the rooms were all apparently getting a much needed renovation. Now after my recent visit there, it is still such a tired and dingy place. I understand it has changed names since I was married there, and the new owners... More 

Was this review helpful? Yes 2
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear HBerts2015, Thank you for choosing to revisit the scene of your wedding, we don't take your loyalty for granted. Although the resort has undergone a change in branding since your wedding, the ownership has not changed and Mercure continues to work with the owners to develop an improvement plan for the resort. Regards Mat Finch General Manager More 

cairns
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here recently and upon seeing my room, was blown away at how old, tired and broken down it presented itself. Broken tiling, bath racks, tattered drawers in wardrobe, mismatch of hangers - shall I go on?

Was this review helpful? Yes 2
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear Peter, Thank you for your feedback and I am sorry that the resort rooms did not meet your expectations. Whilst we continue to work with the resort's owner regarding product upgrades in the future we remain committed to providing clean, comfortable accommodation and being a great value family resort. We do hope you notice an improvement when you visit... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My cousin had her wedding here recently. A few problems we had encountered were that the resort messed up the rooms, leaving bridesmaids scattered all over the place when they were originally supposed to be in the same hallway. My cousin's room had no lighting at all. Now while they say all rooms have free wifi, it's a lie. We... More 

Was this review helpful? Yes 1
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear Leah G, We are naturally disappointed that your stay with us did not meet your expectations. We strive to ensure that room allocation requests are taken into consideration however a number of factors such as resort occupancy, room type reserved and loyalty guest preferences must also be factored in. Nonetheless I apologise that this impacted your time away. The... More 

Ocean View, Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A fantasic resort with everything that you can think of provided - just amazing! The gardens are wonderful and it is a bit like dreamland. However, the glory of the resort has long past. It must have been absolutely spectacular a few decades ago (and maybe unaffordable for us). We walked the gardens and had a look at the church,... More 

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear FrauStrub, As your review suggests, when the resort was opened in the late 1980s it was certainly 'the' place to visit. Although the rooms have changed since then, when the karaoke machine fires up in the bar on Saturday nights there is more than a passing nod to the music of the time too! Thanks for taking the time... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

Some great facilities such as the pool, and surrounding bar. The room was tired and needs maintenance. The staff were generally friendly. Good dinner at the Japanese Restaurant on Friday night. Ordinary buffet dinner in the Billabong restaurant on the Saturday night.

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Hi Simon C, Thanks for choosing to stay with us recently and for sharing your experience with us. We are pleased that your visit was comfortable and hope to see you again soon. Regards Mat Finch General Manager More 

Yungaburra, Australia
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I have been visiting this resort for almost 20 years (off and on) and it is so sad to see how it has deteriorated over the last few years. Not only in the room condition and facilities (all the problems mentioned in previous reviews, and more) but more importantly, in the attitude and standard of service from the staff. Staff... More 

Was this review helpful? Yes
MatF-CapricornGM, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review

Dear ResponseRoseGums, Tsuruya Restaurant continues to excel in their field, providing contemporary Japanese cuisine matched with fantastic service - thank you for reaffirming this. Similarly, the resort has invested heavily over the past 6 months in recruitment, selection and training and I am disappointed that you did not notice the warmth which other reviews mention. I hope we have the... More 

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