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Crystal Bay on the Broadwater

182 Marine Parade, Southport, Gold Coast, Queensland QLD 4215 , Australia
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1 room 1 guest
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Crystal Bay on the Broadwater
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66 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (66)
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Noosa, Australia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are looking for apartments in the Labrador region of the Gold Coast then this property offers great value. Has a pretty good pool, underground parking and great views of the Broadwater inlet. Rooms are not new but not old either. If you have an event at the Gold Coast Acquatic Centre or work in Southport then it's a... More 

Was this review helpful? Yes
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Well, here we are again on our 9th visit. The Crystal Bay resort lives up to it's name by every apartment having a view over the crystal waters of the Broadwater. We now live in West Australia and wondered why we were driving some 4,500 kilometers across Australia from Mandurah, West Australia to Southport in Queensland, but on arrival remembered... More 

Was this review helpful? Yes 1
Forster
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 9 nights on the 6th floor. Everything was clean, service was excellent. Crystal bay resort is an excellent place to stay, with views of the Broadwater, across to SeaWorld, and Southport spit. The exercise room, table tennis table, pool and heated spa are clean and well maintained. It is an excellent place to stay, to explore all the... More 

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Great to hear you enjoyed your stay at Crystal Bay and thank you for taking the time to review our property. Hope to see you again soon! More 

Adelaide, Australia
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed in a two bedroom, two bathroom apartment on level 13 and were very impressed. The level of comfort was excellent. The view was absolutely amazing. We found the layout to be well thought out reducing noise from our children in their bedroom. The apartment had everything that we needed, even swimming noodles for the kids to use in... More 

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CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback and happy to hear you enjoyed your recent stay at Crystal Bay. Yes, the views from our apartments are amazing!! Your issues regarding the cleanliness has been passed onto our Housekeeping Supervisor. As we always strive to provide a comfortable experience for our guests, we thank you for bringing these matters to our attention. Look... More 

Redcliffe, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Crystal Bay for 2 nights on a last minute impulse getaway. Room 507 is on the 5th level was very clean, with great views and reasonably quiet as it is not above the pool. The appliances we used worked, the water pressure in the shower is weak to fair but the water is hot and constant. The... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2015

We stayed here during Jan school holidays, 2 adults 3 children. Great location, close to everything but out of the way from the busy city. We had a car so transport was easy and could find our way around just fine. Accommodation was good, nothing flash but the veiw....AMAZING !!! Could sit on the balcony all day. Pool area was... More 

Was this review helpful? Yes 1
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your positive feed back. Great to hear you enjoyed your stay at Crystal Bay and we hope to welcome you back again soon! More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 6, 2015

We've stayed here twice over the past 2 years and have been unimpressed with the reception staff both tmes. The facilities are lovely but are in need of some maintenance, ie tiles falling off spa wall, and mould in jhe shower eecess. And just pray you dont need any assistance with ANYTHING as all you'll get it is a roar... More 

Was this review helpful? Yes 3
CrystalBayResort4215, Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your review, however I feel it was totally unjustified. You appeared to have no problem with your stay, not once did you come down to reception for any problem or assistance. The only issue you seemed to have was when you checked out and wanted to re-book for next year's Gold Coast Marathon. You were not happy... More 

Singapore, Singapore
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2015

We stayed from 16/06/2015 for 11 days. Staff were very helpful and friendly. All items were in good condition and was well maintained. From Microwave oven, washing machine, fridge, coffee maker, toaster, ironing board, etc. The kitchen is fully stocked with utensils/ crockery etc so you can cook there if you want. We also requested for a high floor unit... More 

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your lovely feedback, we always appreciate comments from guests. We look forward to seeing you at the Crystal Bay on the Boradwater in the future. More 

2 reviews
5 of 5 stars Reviewed June 26, 2015

Highly recommend, we stayed ten nights in a clean, updated one bedroom apartment. All amenities in great condition and enough cleaning products to get you started. Our only complaint is with the WIFI - really hit and miss with constant dropping out. Will return

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you Marty for your feedback and we are pleased to hear you had a wonderful stay. We are always working on improving our guests experiences and will ensure to rectify WiFi issue in the shortest possible timeframe. We look forward to welcoming you at the resort during your next visit. More 

Austinmer, NSW, AUS
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 10, 2015

We stayed for 3 nights in early June 2015, Room 1105, 2 bedrooms. Unit included a kitchen, laundry and enough tea, coffee, detergent etc. to get you started. We had a beautiful view over the broad water, the room was very comfortable, clean and extremely quite which made for an excellent sleep. The shower was great which had a massage... More 

Was this review helpful? Yes 2
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your positive feedback. So pleased you enjoyed your stay with us and the great facilities within our resort and in the immediate area. Look forward to welcoming you back again soon! More 

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