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Crystal Bay on the Broadwater

182 Marine Parade, Southport, Queensland QLD 4215 , Australia
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Crystal Bay on the Broadwater
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A recent review
5 of 5 stars reviewed 1 week ago
Aussie_mum05
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
  • All months
    (61)
  • Mar-May only
    (11)
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    (16)
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    (17)
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    (17)
All months
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here during Jan school holidays, 2 adults 3 children. Great location, close to everything but out of the way from the busy city. We had a car so transport was easy and could find our way around just fine. Accommodation was good, nothing flash but the veiw....AMAZING !!! Could sit on the balcony all day. Pool area was... More 

Was this review helpful? Yes 1
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your positive feed back. Great to hear you enjoyed your stay at Crystal Bay and we hope to welcome you back again soon! More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We've stayed here twice over the past 2 years and have been unimpressed with the reception staff both tmes. The facilities are lovely but are in need of some maintenance, ie tiles falling off spa wall, and mould in jhe shower eecess. And just pray you dont need any assistance with ANYTHING as all you'll get it is a roar... More 

Was this review helpful? Yes 1
CrystalBayResort4215, Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your review, however I feel it was totally unjustified. You appeared to have no problem with your stay, not once did you come down to reception for any problem or assistance. The only issue you seemed to have was when you checked out and wanted to re-book for next year's Gold Coast Marathon. You were not happy... More 

Travelers are raving about these Southport hotels

Singapore, Singapore
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed from 16/06/2015 for 11 days. Staff were very helpful and friendly. All items were in good condition and was well maintained. From Microwave oven, washing machine, fridge, coffee maker, toaster, ironing board, etc. The kitchen is fully stocked with utensils/ crockery etc so you can cook there if you want. We also requested for a high floor unit... More 

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your lovely feedback, we always appreciate comments from guests. We look forward to seeing you at the Crystal Bay on the Boradwater in the future. More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Highly recommend, we stayed ten nights in a clean, updated one bedroom apartment. All amenities in great condition and enough cleaning products to get you started. Our only complaint is with the WIFI - really hit and miss with constant dropping out. Will return

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you Marty for your feedback and we are pleased to hear you had a wonderful stay. We are always working on improving our guests experiences and will ensure to rectify WiFi issue in the shortest possible timeframe. We look forward to welcoming you at the resort during your next visit. More 

Austinmer, NSW, AUS
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 10, 2015

We stayed for 3 nights in early June 2015, Room 1105, 2 bedrooms. Unit included a kitchen, laundry and enough tea, coffee, detergent etc. to get you started. We had a beautiful view over the broad water, the room was very comfortable, clean and extremely quite which made for an excellent sleep. The shower was great which had a massage... More 

Was this review helpful? Yes 2
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your positive feedback. So pleased you enjoyed your stay with us and the great facilities within our resort and in the immediate area. Look forward to welcoming you back again soon! More 

Geelong Bellarine, Australia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 1, 2015

We stayed here for a week and what amazing views we had.we stayed on the 8th floor and had a corner room- just beautiful. Staff friendly and helpful, room nice and clean. You have yr own washing machine and dryer which is handy. The kitchen is fully stocked with utensils/ crockery etc so you can cook there if you want.... More 

Was this review helpful? Yes
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your positive feedback. We are pleased you enjoyed your stay at Crystal Bay and hope to welcome you back in the near future. More 

Yass, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015

The location on the quieter part of Marine Parade is excellent. Immediately across the road is a green area with barbeques, children's play area, walking/running path. The hotel has a lovely swimming pool with spa and the public areas are well looked after. There is also underground parking with an elevator from the basement to all floors. The staff on... More 

Was this review helpful? Yes 1
Wellington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

I stayed here last year and booked again as it was so good. When I booked for April 2015 in September 2014 I requested the same room I had in July however we have been put in a room on level 2. The noise from the pool and the screaming people in the pool is so loud we can't hear... More 

Was this review helpful? Yes 1
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback however we were disappointed to see this as we were able to move you to a room on a higher floor and you seemed happy with this solution. We cannot guarantee all requests we receive, however we always do our best to accommodate them and in this instance, believed we did all we could to... More 

Brisbane, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed March 28, 2015

Fantasic views , good location but apartment outdated and in need of a good clean. Pros: Great balcony views day and nigh. Quieter area and plently of street parking for visitors. . Cons: Outdated, the door is opened by key not card, Air conditioner only in the main bedroom so if you close the door the rest of the apartment... More 

Was this review helpful? Yes
Newcastle, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 1, 2015

Based ourselves here for 3 weeks while visiting family. Booking was easy and staff responded quickly to questions and queries. Had two bed apartment on 9th floor which was well equipped, clean and great views across the Broadwater. This was a privately owned apartment with the resort managing the let on behalf of owners. Resort has nice pool with good... More 

Was this review helpful? Yes 1
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