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Holiday Inn Express Omaha Airport

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2510 Abbott Plaza, Carter Lake, IA 51510
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Holiday Inn Express Omaha Airport
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Holiday Inn Express Omaha Airport
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66 reviews from our community

Traveler rating
    13
    27
    11
    8
    7
See reviews for
23
10
2
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Omaha Airport
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Cheyenne, Wyoming
Top Contributor
59 reviews 59 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 8, 2013

We will be making several trips to Omaha now that our daughter is going to college in the great city. We are still on the look out for the best stay for the value. Holiday Inn Express Carter Lake is somewhere I would stay again. The hotel was very clean. The breakfast was good. The only complaint was room service... More 

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Chicago, Illinois
Top Contributor
133 reviews 133 reviews
80 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 16, 2013

If you need an airport close to the hotel, this is your place. A little outdated, yes, but it was comfortable and clean and had all the necessary amenities. There is a gas station and large convenient store across the street, but there are not really any restaurants within walking distance. There was a somewhat questionable crowd at our hotel... More 

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Chattanooga, Tennessee
Top Contributor
61 reviews 61 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 6, 2013 via mobile

There was nothing wrong with the facility with the exception of housekeeping knocking in the door twice before 9:00AM on the morning of check out. I understand the sense of urgency to get the rooms clean but...... Otherwise good for the traveler with a short stay. Very close to the airport.

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Yankton, South Dakota
Top Contributor
56 reviews 56 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 19, 2013

We stayed here the night before we had an early flight the next day. The staff was friendly. The hotel is close to the airport. Plenty of lights outdoors at night with a gas station next door. The rooms are out dated. The beds are not comfortable at all. The bathroom was dirty with hair on the floor. The first... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear bigtwagner, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. Please accept our apologies for the issues you had with your room accommodations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our... More 

Grand Prairie, Texas
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 7, 2013

Check-in was quick, the gentleman that helped us out was friendly and made conversation while he did his thing. The room was exactly what we booked, it was large and very clean. The bed was pretty comfortable, only complaint here was the pillows were kind of lumpy but I didn't have trouble sleeping. One thing we noticed was when we... More 

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Fresno, California
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 3, 2013

We used priority rewards points and arrived at about 1:00AM coming from the airport. There was a nice person at the front desk who had everything ready and gave us all bottles of water. We did not have breakfast here as we were meeting family but the beds were comfortable and our experience was good.

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Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 17, 2013

The weeds on the grounds were waist high (the grass in the pics has been replaced with rock). The night staff were rude to customers who had trouble unlocking the front doors with their room keys (front doors lock at 11pm). When checking in, the front desk person made a sarcastic comment under her breath to a supervisor. The pool... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear Craig R, Thank you so much for your candid review of our hotel. I am sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More 

Chesapeake, Virginia
2 reviews
5 of 5 stars Reviewed July 9, 2013

room was clean,the staff are great, the breakfast is pretty good with wide selections and plenty of room in breakfast area. very close to omaha airport and there is a subway right next to it. anything else you either order in or drive to. one thing i love about this hotel is that i left my iPad in the lobby... More 

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Onawa, Iowa
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2013

I thought our stay here was great. We had nothing but great service from the staff which was very attentive. We got free bottled water upon check-in and a parking envelope for in the morning to have our car driven to the Budget parking lot while we took the shuttle to the airport. Breakfast was good in the morning. The... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 19, 2013

The a/c in our room was broke and we requested a new room as we had somewhere to be an hour after we checked in and needed to shower after a hot day at the zoo. We wanted a cool room when we got back. While I was checking in, the desk clerk told the person in front of me... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear celtdragon, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. It is also disappointing you found the room accommodations and service you received less than satisfactory.... More 

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