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Holiday Inn Express Omaha Airport

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2510 Abbott Plaza, Carter Lake, IA 51510
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Holiday Inn Express Omaha Airport
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Holiday Inn Express Omaha Airport
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66 reviews from our community

Traveler rating
    13
    27
    11
    8
    7
See reviews for
23
10
2
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Top Contributor
85 reviews 85 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 20, 2015

I have stayed here any number of times, as a creature of habit. I make my own reservation, and have occasionally used points. It always works well. There are a variety of rooms, each with all the conveniences, including free Wi Fi. It is less than ten minutes from the airport. Checking in and out is quick and easy. The... More 

Was this review helpful? Yes 1
RadisRadis, General Manager at Holiday Inn Express Omaha Airport, responded to this review

We are pleased that you found the hotel close to everything, clean and comfortable. We offer the traditional Holiday Inn Express Free Hot Breakfast and free shuttles to and from the airport. In addition, we offer free shuttle service in the evenings to Omaha's Old Market restaurant district featuring something like 32 restaurant choices. Thank you so much for your... More 

Indianola, Iowa
Contributor
18 reviews 18 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 12, 2015

We stayed here the night before departing from the Omaha airport. The staff was efficient and helpful telling us of great and less expensive parking options. Great shuttle service to airport and breakfast set up extra early to accommodate travelers. My only complaint we didn't receive the wake up call we requested. Fortunately we had a back up alarm set.... More 

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RadisRadis, General Manager at Holiday Inn Express Omaha Airport, responded to this review

Thank you for your great review. We're sorry to learn that we missed a wake up call requested, we know how vital and important it is to our guests. We thank you for the overall positive review of our hotel and the mention of our free airport shuttles, our airport parking options and our free cold breakfast including yogurt, whole... More 

Gretna, Nebraska
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2015

I chose this hotel based on its proximity to the airport for an early morning flight. I checked in after 9:00 so wasn't needing much - which is a good thing because the room failed to deliver on most everything. I had paid for two queen beds, no way the beds in the room were queens. They felt more like... More 

Was this review helpful? Yes 1
RadisRadis, General Manager at Holiday Inn Express Omaha Airport, responded to this review

I'm truly sorry that you didn't find your stay at the Holiday Inn Express Hotel & Suites Omaha Airport everything that you'd hoped it to be. I note that you were disturbed by other guests in the hotel, the hair dryer wasn't working and a few other particulars. I'd appreciate hearing from you and getting the opportunity to make things... More 

Travelers are raving about these Carter Lake hotels

North Platte, Nebraska
Top Contributor
259 reviews 259 reviews
49 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 16, 2014

As another person stated, it is not a quite or soundproof hotel. I could hear the person above me walking - not running or stomping, but just walking. There was a serious smell to the entire hotel which I chalked up to the humidity of the area, but none the less, it smelled. I got in rather late so I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear kbqhills, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast schedule. However, we’re sorry we fell below your expectation regarding soundproofing and the odd smell during your stay. We will look into this concern. I assure you... More 

Lexington, North Carolina
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

I stay near Eppley Field often due to business. The HIE is very adequate, although not outstanding. 1) The walls are a bit thin; you can hear slamming doors and people walking/talking in the hallway. 2) They share a shuttle with another hotel, and it only runs until 10:00pm. Allow some extra time for the shuttle. 3) Rooms are always... More 

Was this review helpful? Yes 1
Signal Mountain, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 17, 2014

This is an OK hotel but I've been in much better Holiday Inn Expresses. It's the little annoyances that add up in this hotel. 1) The thermostat was not hooked up on the wall and didn't figure out until later that you controlled the air at the a/c unit. 2) Housekeeping the night before left four packs of decaf coffee... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear Copernileo, Thank you so much for taking the time to leave us your feedback. I am pleased to know that you found our staff friendly. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction... More 

Liberty, Missouri
2 reviews
1 of 5 stars Reviewed September 2, 2014

We are Gold Elite with Holiday Inn, booked a room for two nights. Left our room at 8:30am, returned at 5pm. When we returned, housekeeping had not been to our room. I went to the front desk and Amanda said she would call her boss. When she returned she said her boss offered a $10 discount, I had her call... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear Michael C, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 30, 2014

When flying out of Omaha, our family always chooses to stay at this Holiday Inn Express. This week, we flew out of Omaha very early (6:55am)...which is earlier than we've ever flown out. It was a very nice surprise to find out the hotel started its continental breakfast at 4:00am for early travelers. No, it wasn't the hot breakfast yet... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 6, 2014 via mobile

Our family came in to stay on a Friday night bc of an early Saturday morning flight out of Omaha, bc we thought we would get more sleep. We were wrong. My wife, 3 year old, and 10 month old all slept poorly and woke up w stuffy noses bc of the humidity in the room. My kids were then... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Airport, responded to this review

Dear bfloth, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More 

Albuquerque
Top Contributor
136 reviews 136 reviews
35 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed June 23, 2014

This was the perfect location for us. Our bed was very comfortable, but we were right next to the elevator area and that noise could be heard in our room. You could hear the maids each morning as they started their day. The staff was very good, and the shuttle driver was the best. He drove us to a great... More 

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