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Four Points By Sheraton Yangzhou Hanjiang

Travelers' Choice award winner
No.109 Jiangyang West Road, Hanjiang District, Yangzhou 225009 , China
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Four Points By Sheraton Yangzhou Hanjiang
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Four Points By Sheraton Yangzhou Hanjiang
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46 Reviews from our TripAdvisor Community

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4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (46)
  • Mar-May only
    (9)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (16)
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Toronto
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Four Points Sheraton was a really pleasant surprise in a town like Yangzhou, where most hotels have terrible service, especially in the city center because locals DO NOT speak any English at all. I was initially booked at the Holiday Inn Express but moved here on the very same day. Although 20 mins away from the main areas, this... More 

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Yangzhou, China
1 review
2 of 5 stars Reviewed May 14, 2015

This hotel can not be real Sheraton. They switching OFF air conditioning in the whole hotel to save money. I complained 3 (!!!) times about this to reception personnel. First time they very friendly promised to help and put in my room ugly terrible noisy portable HEATER!!!. Second time they promised to advice their AC engineer. No changes. Today I... More 

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ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear Sergiy Z, Thank you for the feedback you have provided. Your comments are important to us. We do share all reviews with all management team members, especially the negative ones, all issues addressed on reviews will be distributed to related departments. With that, an investigation or immediate action will take place. I sincerely apologize for the uncomfortable bring to... More 

Singapore, Singapore
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 6, 2015

Stayed there for 2 nights. The hotel is quite grand, nice and clean. The interior is quite new also. Generally very comfotable to stay. The Staffs are friendly and professional. The breakfast spread is ok,nothing to complain about.

Was this review helpful? Yes
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear CHLo1980, Thank you so much for your review and sharing your experience with us. We appreciate your good comments regarding our services. We are very happy to have you with us and looking forward to welcoming your back soon. More 

Oxford
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 23, 2015

this is the second time I have stayed in Four Points by Sheraton Yangzhou, Hanjiang, and this time just as good as the first time. All staff friendly and have a sufficient grasp of English to be more than helpful. the rooms are are a very good size and are extremely clean and fresh. breakfast has a vast array of... More 

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ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear TonyMo758, Thank you so much for your review and sharing your experience with us. We do appreciate your good comments regarding the rooms and services. We are very happy to have you with us and looking forward to welcoming your back soon. More 

Manila, Philippines
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 28, 2015

First time to Yangzhou on a business trip - I was pleasantly surprised by the hotel in this somewhat small industrial town. Despite mixing up my airport pickup and leaving my (non-Chinese speaking) colleagues and I to find our own way to the hotel, the stay could not be faulted. The hotel is also well done and representative of the... More 

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ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear prabh1602, Thank you so much for your review and sharing your experience with us. I do apologize for our colleagues mixed up your airport pickup. And I will share your detailed reviews with our management team members. With that, an investigation or immediate action will take place. Thank you again for taking time to review our hotel, your comments... More 

Haarlem
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed February 17, 2015

Stayed in this hotel for almost 4 weeks for work. Room and bed are comfortable. Internet during my stay worked well, no issues. Water is hot and toilet seats heated (quite a luxury!). Choice of television channels disappointing. The only minus points for me were that the AC cannot be set under 24 degrees Celcius. I had the technicians in... More 

Was this review helpful? Yes 2
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear Frank, Thank you for the feedback you have provided. Your comments are important to us. We do share all reviews with all management team members, especially the negative ones, all issues addressed on reviews will be distributed to related departments. With that, an investigation or immediate action will take place. I sincerely apologize for the uncomfortable bring to you... More 

Rotterdam, The Netherlands
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 7, 2015 via mobile

Rooms and service are very nice. Only the WiFi in the hotel is not very fast. As i had to work in the evening i had some issues getting on the internet. The buffet could use some variance especially when you are staying there for more Then a week.

Was this review helpful? Yes
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear M Z, Thank you very much for your detailed and valuable comments regarding your stays. I do apologize for your unpleasant experiences regarding the WIFI. Our IT manager will take actions immediately to detect the network and ensure to provide the best surfing experience to our guest. For the buffet, our chefs keep doing their best to enrich the... More 

Shanghai, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 13, 2014 via mobile

This hotel was a total disaster for us. First at check in, the front desk took ages to have our ID cards scanned, and the staff were extremely impatient. After waiting for about 15 minutes, we were allocated a double bed, even though we booked a single large bed before hand. We, as a couple, slept in separate beds in... More 

Was this review helpful? Yes
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear Guest, Thank you for the feedback you have provided. Your comments are important to us. We do share all reviews with all management team members, especially the negative ones, all issues addressed on reviews will be distributed to related departments. With that, an investigation or immediate action will take place. I sincerely apologize for all uncomfortable bring to you... More 

Suzhou, China
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 14, 2014

We booked this hotel with our Starwood points for a weekend in Yangzhou. We moved two times out of rooms. The first time we moved out of a room, the bedroom carpet was extremely damp and a little moldy because the shower leaked onto it. It looked like they knew this was a problem, but did not want to properly... More 

Was this review helpful? Yes
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear Jarrett B, Thank you very much for your detailed and valuable comments regarding your stays. My apologies for the poor experiences you have mentioned, and I have instantly addressed matter of your concern with our Hotel management and corrective actions have been taken to avoid the reoccurrence in the future. We would like to thank you again for taking... More 

Level Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed August 8, 2014

After staying one week at that hotel I got following impression; It's a nice hotel, but all the higher class appearance fades once u've got a closer look. The breakfast buffet and dinner buffet has some old products, which didn't get replaced. The staff service is depending on their personal mood and will. However most of them are very friendly.... More 

Was this review helpful? Yes
ada l, Public Relations Manager at Four Points By Sheraton Yangzhou Hanjiang, responded to this review

Dear Flyhead, Thank you very much for your detailed and valuable comments regarding your stays. We appreciate your good comments regarding the rooms and services. And thanks for your advice for the buffet and room service, your comments are important to us. I will share your feedback with our hotel management team and Chef, and we will try our best... More 

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