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Zhangjiajie Pullman Hotel

Certificate of Excellence
5.0 of 5
Hotel website
Huajuan Road, Zhangjiajie 427400, China
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Zhangjiajie Pullman Hotel
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402 Reviews from our TripAdvisor Community

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Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (402)
  • Mar-May only
    (104)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (61)
All months
1 review
3 of 5 stars Reviewed 1 week ago

I will start of by saying that the rooms are fantastic, spacious and comfortable. The hotels location is excellent and staff are also friendly. However, there were many things that irritated both myself and my family members in the few days that we were there. 1. After deciding that it would be fun to play a game of table tennis,... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Roos V, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

San Francisco, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is probably the best one in the area and not too far from Zhangjiajie Park Service is great and food was surprisingly really good. Our bed was so big it was ridiculous-I think it may have been 2 CalKing bed combined lol I would definitely stay here if I were to come back.

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for your wonderful comment during your recently stay in Pullman Zhangjiajie! we are so happy to know you like the hotel good location as well as good service of our staff, and spend a wonderful holiday here, as the first international 5 star hotel, located in the main scenic spot Wulingyuan area, it is the best... More 

Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What an amazing stay in a beautiful location. The hotel is very new and is an oasis. Maria, Brenda, Regina and Coco were so friendly and helpful to make our stay the most memorable. We for sure will recommend to anyone and will hope to come back again.

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Livelifewithpassion, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Malmo, Sweden
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is close to Zhangjiajie park (not town, town is 30-40 minutes away 150 RMB, to airport 45 min 160 RMB) Taxi to the park entrance takes only a couple of minutes 10 RMB, walking 15-20 min. The hotel itself is really large, with a big pool (bring a swim hat!). Room was large with soft beds. Large assortment... More 

Was this review helpful? Yes 2
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Christina Ö, Thank you for taking the time to share the comments with us!we are so glad to know you like the hotel location,beautiful and large ourdoor swimming pool,as well as comfortable rooms, as the first 5 star hotel, we not only have the good loaction, complete facilities,but also offer the best service to all the guest! Thanks again... More 

Jakarta
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2015

This hotel is one of the best hotels we have ever stayed. The rooms are large and comfortable, and are very clean. The service offered by the staff is great and they are all very helpful, especially the receptionist, who really helped us a lot with our rooms and our queries, although I find that they still need more training.... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Japarelisa, Thank you for your wonderful comment during your recently stay in Pullman Zhangjiajie! we are so happy to know you like the hotel good location as well as good service of our staff, and spend a wonderful holiday here, as the first international 5 star hotel, located in the main scenic spot Wulingyuan area, it is the best... More 

London, United Kingdom
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 20, 2015

Please note if this review is informative and useful! This hotel is 45 minutes away from Zhangjiajie train station and 50 minutes from airport. About 120-180 Yuan taxi ride. It is nicely near the Tianzi Mt. national park area. It is 45 minutes away from the Tianmen Mountain gondola. Bus is easy and only 12 yuan to city - no... More 

Was this review helpful? Yes 3
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear VooDooTravelPro, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Washington DC
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 18, 2015

We were truly impressed by the magnificence of the lobby, the efficiency of the staff, and how many spoke English. The hotel is beautiful, the rooms are well appointed and the bar area very nice for an evening power down. This is a brand new hotel and it feels that way when you walk in. We found the breakfast buffet... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear t25624, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

5 star hotel.... Nice room, beautiful bathrooms with separate shower. Restaurant dining food are great, however, skip any western style dessert as they have not got it right. Try out the massage parlor, had a great foot bath and foot massage for extremely cheap... I think it was 1000 rem.

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Lin P, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 17, 2015

We were told this was a good hotel and it exceeded expectations. The hotel is new modern and clean, there are lots of attentive staff and most speak fairly good English. The assistant manager Brenda was amazing and spent 15 minutes helping us with how to navigate the National Park. You can walk to the Wulingyuan entrance from Pullman. The... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear louise l, Thank you for taking the time to share your comment with us! we are so glad to konw you are satisfied with hotel and had a wounderful holiday here!just as you said, hotel is located in the wulingyuan area, very near to each senic spot.for lunch or dinner,we have both chinese and western restuarant for you choose... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 14, 2015

As far as hotels go, my initial thoughts were that Pullman was somewhat bland, with an oversized lobby and modern decor, but it grew on me. The staff was friendly and helpful, and they knew the area well. The entrance to the park is just a ten minute walk away, which is what makes the location of the hotel so... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear CXP1, Thank you for choosing stay in Pullman Zhangjiajie and thank you for your wonderful comment! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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