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Zhangjiajie Pullman Hotel

Certificate of Excellence
5.0 of 5
Hotel website
Huajuan Road, Zhangjiajie 427400, China
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Zhangjiajie Pullman Hotel
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Ranked #1 of 368 Hotels in Zhangjiajie
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
WhiteSeagullM Chicago, Illinois
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376 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel, good for the money, decent breakfast buffet (both European and Chinese). Quality of sleep is fine, there is an outside pool ( we did not use it as it was not warm enough, but it appears to be very clean). Staff is friendly and helpful, even though many of them do not speak English, they always try to... More 

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Bendigo, Australia
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were a group of 13 Australian travellers we recently stayed 2 nights & wished we had stayed 3 & skipped the Docheng Hotel the evening before. The location is excellent & by far the best place to stay when visiting the nearby National Forest Park. The rooms were spacious clean & quiet. The Bar/ Restaurant Manager was courteous &... More 

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Houston
Top Contributor
91 reviews 91 reviews
36 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed there for two nights. The place is about 30 minutes ride to the entrance of Zhangjiajie, a famous tourist attraction of natural beauty. The room is nice but decoration is not the type I like. But it is still ok and comfortable. The hotel itself is unusual in that all the buildings are under a glass dome. Sunshine... More 

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Noida, India
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed three days with the hotel recently on vacation. Everything about the hotel is great. The location is ideal with close access to most of the scenic spots like yuanjiajie, yangjiajie, Ten Li Gallery, Tianzi and Baofeng lake. The art theater is next door. Market place is also walking distance. Of course, it's away from main city as it... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Anurag66, Thank you for your comments regarding your stay at the Pullman Zhangjiajie. we are so happy to know you are satisfied with hotel and spend a wonderful holiday here .I will share your comments with colleagues. I am sure that this feedback will serve as an encouragement to all us as we strive to continuously improve the quality... More 

Lynnwood, WA
Top Contributor
74 reviews 74 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were a group of nine western travelers. The Hotel is beautifully set up...Clean, nice hot and powerful showers. Even with a language barrier, my co-traveler was able to navigate the business center no problem. Breakfasts were EXCELLENT...nice to see an omelet so nicely cooked. Other egg options were available...there were also plenty of local choices. The service was quick... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear notsochubby, Thank you for taking the time to share your experience for your recently stay in Pullman Zhangjiajie! it is our pleasure to know you had a wonderful stay in the hotel, as the first international 5 star hotel, we not only have good location(very near to each scenic spot),but also offer the best service to all the guest.... More 

Nanjing, Jiangsu, China
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We made a last minute switch to this hotel and it was a great decision. We're a family of 5 (two adults, 3 kids ages 8,6,22 mos). Originally we were going to stay near the airport since we were just coming in for a weekend trip. But after some more studying over where the major events and sites are we... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear PJchiang, Thank you for your comments regarding your stay at the Pullman Zhangjiajie. we are so happy to know you had an excellent stay in the hotel and I will share your comments with our colleagues especially our driver who offer the professional service. I am sure that this feedback will serve as an encouragement to all of our... More 

Omaha, Nebraska
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long day of hiking in the Avatar Mountains, it was a real treat to stay in this beautiful and comfortable hotel. The beds were so comfortable and it was so clean. We were able to get foot massages and great food as well.

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear eyee5, Thank you for taking the time to share your recently stay experience in Pullman Zhangjiajie! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We walked into the hotel while searching for a cash machine. Since the first moment I knew we are going to exchange it for our current hotel which was not looking as we expected. The staff in Pullman was extremely helpful, especially Frank who went above and beyond to satisfy our needs. The room and bathroom was very nice, clean... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Elena B, Thank you very much for your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to know you are satisfied with hotel and spend a wonderful holiday here. as the first international 5 star hotel, not only have good location but also offer the best service to all the guests,. I am sure... More 

Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While not everyone spoke english, those who did were very helpful and those who didn't found someone who did. The staff helped us plan our hikes, secure taxis that stayed with us all day if it was necessary. They brought ice to our rooms when we were sore from hiking. I loved the location; close enough to walk to the... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Dancesonhertoes, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. we are glad to know you like the room,good location as well as helpful staff which make your stay comfortable. I will share your comments with our colleagues. I am sure that this feedback will serve as an encouragement to all of us as we... More 

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