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All 359 Zhangjiajie hotels

Zhangjiajie Pullman Hotel

5.0 of 5 Resort   |   Huajuan Road, Zhangjiajie 427400, China
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Ranked #1 of 359 Hotels in Zhangjiajie
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Cavan75 Palo Alto, California
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313 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Palo Alto, California
1 review
5 of 5 stars Reviewed yesterday NEW

This is the perfect location to stay for visiting the National Forest Park. It's only a few minutes walk/drive to the gate. All the staff was friendly and helpful thought the level of English is pretty low. The rooms were clean and up-to-date. WiFi worked pretty well. The pool is a bit small and you have to wear a swimming... More

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Singapore
Contributor
20 reviews 20 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Truly as commented. Surprise me to have such a excellent service in a county Zhangjiajie. The checking is very fast and polite, feel like at home. You are attended every now and then. The rooms is clean and the bed is good. A small pool but poolbar service is not there. A bit run down in décor but well maintained... More

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Payoh, Thank you so much for taking your valuable time to write us a review about your stay at Pullman Zhangjiajie. We are glad to learn that you are satisfied with hotel location, food,clean room as well as the service and our staff. Once again, we thank you for your generous words of praise and your recommendations. We look... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Based on the recommendation of club China top trip, we finally choosed Zhangjiajie Pullman Hotel, and stayed four nights at this hotel in Wulingyuan where is a small downtown and near to the scenic area. Pullman is a five star hotel, the appearance of the hotel looks very low-key, not that kind of luxury five star hotels in big cities,... More

Was this review helpful? Yes 14
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Kandy B, Thank you so much for taking your time to write us a review on tripadvisor regarding your recent stay at Pullman Zhangjiajie. We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, clean rooms and so on. We look forward to your return visit very... More

London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is not in Zhangjiajie, but that's a good thing. It is Wulingyuan, which is about 40 mins north of Zhangjiajie. The location is perfect if you want to visit the national forest park. We had a 3 day stay. On day one we walked up Tianzi Mountain and got the cable car down. On day two we got... More

Was this review helpful? Yes 4
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear LightyPar, Warm greetings from Pullman Zhangjiajie and thank you for your comment!Pullman Hotel is right in the lush valley of Zhangjiajie' core scenic zone,very close to each famous scenic spot,it's the best choice when you travel Zhangjiajie,for all the inconvenience brings you, we should say sorry for that and will try our best to improve. Thanks with Best Regards... More

Newcastle
Contributor
18 reviews 18 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Pullman is very convenient for the different areas of the park and a good choice for accomodation in this area. We personally don't like staying in large chain hotels and don't feel comfortable but that is us and not the hotel. I could not fault the room, location, service or the staff. I do get annoyed when people write... More

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Kelly Z, Guest Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Sandie and Steve , We would like to sincerely thank you for taking the time to share your experience and as well for choosing to come and stay with us.we are delighted to see that our convenient location, friendly service of staff especially from Julia created lasting memories for you! We certainly hope that you will be able to... More

Sorrento, Italy
Reviewer
5 reviews 5 reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 12, 2014

There are 3 down towns you can book your hotel when you come to Zhangjiajie, so it will be very convenient for your trip if you book a hotel With a good location. We booked our hotel near to entrance of Zhangjiajie National Forest Park, we spend 5 days in Zhangjiajie, but Andy, a trip advisor from Zhangjiajie Tour Club... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Jason L, Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as comfortable rooms. we are also very appreciated for your kindly advice which push us improve,we will do some trainings to improve the english level for our staff,hope to see you again... More

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 8, 2014

This is by far the best hotel to stay in if you are in Zhangjiajie. The location is ideal – much, much closer to the national park than the vast majority of other hotels. It is also walking distance to some good restaurants. The only complaint I would have is the smell of cigarette smoke in the hallways. It was... More

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Europa2011, Warm greetings from Pullman Zhangjiajie and thank you very much for your compliments of our good location as well as our food and breakfast. We are delighted that you had a wonderful stay and we look forward to welcoming you back soon. Best Regards Kelly More

Florianopolis, SC
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 2, 2014

The room, breakfast, location, staff and swimming pool were great. Some little problems: 1) We ordered pizza 3 times and they forgot to put pepperoni in all the 3 times; 2) They charged us 38 RMB (almost USD 7) for a regular can of coca-cola (330ml); 3) Free Internet in the room, but its not so fast; 4) They charged... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear thiagobrasiloficial, Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as our services. we are also very appreciated for your kindly advice which push us improve,hope to see you again on your next visit to Zhangjijaie! Best Regards Kelly More

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

We stayed in a deluxe room, smoking free. Spacious, clean, comfy bed, nice bathroom and bathtub. Breakfast is nice and good. It has a variety of choice (eastern and western) and will fill you up as you'll be walking and climbing stairs alot in the national park! Coffee was not so good though, the one in the room (Nescafe) is... More

Was this review helpful? Yes 3
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear La Tyyy, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience. Best Regards Kelly More

New York City, New York
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 17, 2014

This hotel is meant to be a 5 star hotel, i guess the star system in China is different from Europe or the States, for me and my boyfriend this was a 3 star and no more. The room was big and comfy, loved the bathtub, nice tv, had all the amenities you'd expect in a room. The staff was... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Irsida, Warm greetings from Pullman Zhangjiajie and thank you for taking the time to share your rencently stay experience in Pullman Zhangjiajie!our hotel is A truely five star hotel and the only international five star hotel in Zhangjiajie,located in Wulingyuan area,very near to each scenic spot ,also we have both western and chinese restaurant for you to choose when... More

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Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

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