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Zhangjiajie Pullman Hotel

Certificate of Excellence
5.0 of 5
Hotel website
Huajuan Road, Zhangjiajie 427400, China
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Zhangjiajie Pullman Hotel
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Ranked #1 of 368 Hotels in Zhangjiajie
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Joyce S Bloomington, Illinois
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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Bloomington, Illinois
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Surprised to see Pullmsn over there. Good size room, big shower room, firm beds. Air conditioning was good. Quite quiet at night. Shouldn't let people smoke in lobby. Breakfast was average, but lucky to have clean decent food in that neighborhood . Very happy with the stay. Will go back there if I go again.

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you very much for your wonderful comments! we are happy to know you happy with the stay and will go back to stay in Pullman Zhangjiajie if you go there again! just as what you said, our room is good size and comfortable, you can have a baby sleeping at night, for breakfast, we have a lot... More 

Hong Kong
Top Contributor
68 reviews 68 reviews
21 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is one of the two better hotels in zhangjiajie area. I did some research on both and had picked this one as the other looks a bit remote and inconvenient in terms of transport. Price is on the mid range by international standard, and if you got friends who can read Chinese try book from a mainland website because... More 

Was this review helpful? Yes 2
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Cindy, Warm greetings from Pullman Zhangjiajie and thank you for your detailed comments on our hotel!hotel is located in the wulingyuan area, very close to each senic spot,the perfect location is very convenient for you to travel, we have both chinese and western restaurant, you can choose different dishes according to your own needs, thanks again and looking forward... More 

Dusseldorf, Germany
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

After looking around for hotels in Zhangjiajie, I admittedly settled on the Pullman because many reviews commented that the staff spoke excellent English. This is true of the majority of the staff at the front desk, though not all. However, this wasn't problematic at all. My husband and I arrived at the Zhangjiajie airport four hours later than anticipated due... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for choosing stay with us and taking the time to share your stay experience on tripadvisor! we are happy to know you love the hotel especially the helpful staff, at the same time, we should say sorry for the unhappy things happen for the pick up service, we will never let this kind of things happen... More 

Sydney
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A great hotel with friendly staff as their biggest asset. While we were here in low season the attentive front desk team greeted us on day 2 as if we'd always been here and fulfilled all our needs immediately. They also know the area quite well and took time talking us through on where to go best for good hikes.... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear GregorandNadine, Warm greetings from Pullman Zhangjiajie and thank you for your comments! we are happy to know you like the spacious and comfortable rooms as well as friendly staff, your satisfaction makes us work more hard to offer the best service to all the guest,and let them feel like at home.we looking forward to meet you soon. Best Regards More 

Lasne, Belgium
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was all-over nice with good and clean rooms and comfortable beds. On our first day we booked a car with a driver and the terms were that we could go wherever we wanted and the driver would wait for us for 1000 yuan for three full days. The first day we went to the park by the suggestion... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recently stay experience on tripadvisor! we are glad to konw in general you like the hotel and had a happy stay!we have the outdoor swiming pool, which is open during the summer, not all the year around as the weather only in summer is available to swim, for dinner,... More 

Shenzhen, China
Top Contributor
139 reviews 139 reviews
38 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 3 nights. Location is very convenient to visit the nearby attractions. Rooms and beds are very good. Main issue is loud noise from the roommates starting their work in the morning. Breakfast is fine and western dinner is good. The Chinese restaurant is heavily overpriced and the dishes are mediocre. I would avoid that. There is nothing... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Traveler190511, Warm greetings from Pullman Zhangjiajie and thank you for your comments!just as you said, our hotel is located in Wulingyuan senic spot, location is very convenient for your travel,also our pullman bed will give you a good sleeping after hiking,friendly pullman staff try their best to offer the best service will make you feeling at home,at the same... More 

Johnson City, Tennessee
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to Zhangjiajie with another family. Each of us had 4 in our party. The staff was friendly and helpful. Breakfast a decent selection of food. The seating was a challenge. We were usually eating between 7:00 - 8:30 and the seating is difficult but again we were trying to seat 8 of us together and on a holiday... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Heather B, Thank you for choosing Pullman Zhangjiajie and taking the time to share your recently stay experience in our hotel,we are happy to know that your two family had a wonderful time in Zhangjiajie, for the breakfast seating area, we have 2 places for breakfast, one is western restaurant which can hold aournd 80 guest, the other is... More 

Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel in my trip to Zhangjiajie, taking about 10-15 minutes of walking to the Wulingyuan ticket office from the hotel. Staffs of the hotel were all very friendly and attentive. Our room was on Flr 2, non-smoking, the scenery from the widow looked so beautiful, and the bed was huge and quite comfortable.

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Joy N, Thank you very much for taking the time to share your stay experience in Pullman Zhangjiajie! we are so happy to know you enjoyed your stay in our hotel as our good location,clean and comfortable room, as well as friendly staff ,as the first international 5 star hotel,we will keep work hard to offer the best stay... More 

Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at the Zhangjiajie Pullman for 3 nights and it was indeed a 5 star experience based on internationally acclaimed standards and not the Chinese self-proclaimed standards which is the norm in China. The rooms were spacious, well maintained and quality bed linens were used to ensure a truly comfortable rest after a tiring day. The bathroom amenities are... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your stay experience in Pullman Zhangjiajie! we are so happy to know you enjoyed your stay here as our good location,clean room, as well as friendly staff ,as the first international 5 star hotel,we will keep work hard to offer the best stay experience for all the guests,... More 

Quezon City, Quezon City, Philippines
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is truly a 5 star hotel! Beds were super comfortable! Breakfast was great too! Highly recommended! Free wifi! Cable have english channels. The location was great, just a few mins.drive from the must see places in zhangjiajie.

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you so much for your wonderful comments for Pullman Zhangjiajie!we are happy to know you like our hotel so much and spend a happy holiday here! Pullman Zhangjiajie as the first 5 star hotel in Zhangjiajie, not only have good location and facilities ,but also offer the high quality service to make all the guest a comfortable... More 

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