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All 278 Zhangjiajie hotels

Zhangjiajie Pullman Hotel

4.0 of 5 Resort   |   Huajuan Road, Zhangjiajie 427400, China
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Ranked #1 of 278 hotels in Zhangjiajie
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
tan j Zhanjiang, China
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275 people have reviewed this hotel

Traveler rating
    131
    100
    34
    9
    1
See reviews for
32
46
16
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Zhanjiang, China
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel ranking the number one on Tripadvisor, a lot of people write the positive comment for Pullman Hotel,so I choose my 3 nights to stay here,I satisfied with everything in this hotel,good location,comfortable beds,friendly service,it is a true 5 star hotel and the best hotel in Zhangjiajie, I will recommend to my friends.

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Guangzhou, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

We wanna everything the best when we travel, best services, best hotels, best foods, etc. then we choose Pullman Zhangjiajie after a lot of search on website, and this hotel didn’t make me disappointed ,We really enjoyed our stay here,.good facilities, luxurious hotel lobby, comfortable beds, Friendly and helpful staff and good food! Wish we could have stayed there longer.

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Suzhou, China
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been an Accor card holder for 7 years and have stayed at Accors in Asia, Europe and Australia. This hotel is okay but not Pullman standard. The hotel itself looks nice enough, but there are some glaring issues that need to be addressed. 1. The air conditioner/heater stayed a constant temperature the whole time even though we tried... More

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Kelly Z, Guest Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Jarrett B, Thank you for choosing to stay with us and we appreciate your feedback. We are sorry to hear about any uneasiness we may have caused you, we have reviewed your observations with our management as a source of opportunity and improvement. Please accept our sincere apologies for all the inconvenience brings to you,we will take appropriate actions... More

Chicago, Illinois
Contributor
20 reviews 20 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a beautiful hotel and extremely well located.Room was comfortable and clean and filled our needs.Staff were charming and very welcoming. They all went out of there way to help us.some spoke English, some not, that was ok with us..we all managed to understand each other .The location off the hotel is walking distance to the national park a... More

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear B2SQUARE, Warm greetings from Pullman Zhangjiajie and thank you for sharing your stay experience on tripadvisor!we feel so lucky that you are satisfied with our hotel and spend a happy holiday here!What we should do is to offer you a comfortable staying and an unforgettable experience.Wish you and your family happiness and coming again! Best Regards Kelly More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Althought it is a 4 star hotel in world stardard but it is one of the best hotel that i had stayed during my Zhangjiajie & Phoenix Old Town visit. Pros: Warm hospitality. Beautiful hotel. Clean & modern deco room. Good breakfast. Less than 10 minutes car ride from the Zhangjiajie geopark/national park. Cons: hotel restaurants closes very early, last... More

Was this review helpful? Yes 1
Kelly Z, Guest Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Kampung25, Warm greetings from Pullman Zhangjiajie and thank you for your wonderful comment! Pullman Zhangjiajie is the only international five star hotel in Zhangjiajie,located in wulingyuan area which near each scenic spot(Tianzi Mountain,Yellow Dragon Cave and Baofeng Lake),Also we are Striving to provide freindly service, safe and comfortable staying environment for all our guest.With your encouragement, we will work... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only transportation option i had from where I was located to Zhangjiajie was train and I was on the train for 11 hours to get to the Zhangjiajie and stayed one night. This hotel was oasis after 11 hours in the train. Pro : Friendly Concierge Affordable price for 5 star hotel. Really, there is not much option for luxury... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear chrisinchina1, warm greetings from Pullman Zhangjiajie and thank you for taking time to share your stay experience on tripadvisor!we feel so lucky that you are satisfied with hotel and give complimetary to our service especially our concierge ,for the shower problem,we should say sorry for the inconvenience brings to you,thanks again,all ladies and gentlemen welcome you to Pullman in... More

Changsha County, China
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is extremely good.I fell very comfortable ,The sevice attitude is very kind and their staff is extremely inthusiastic .It is worth you coming here .If you come to zhangjiajie next time, the here is best choice .

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Yin t, Warm greetings from Pullman Zhangjiajie and thank you for your kindly comment on tripadvisor!As the first and the only five star international hotel in Zhangjiajie,we are not only have good location(near each scenic spot),but also with Elegant environment and fresh air,all staffs with enthusiasm sincerely welcome you back to Pullman Zhangjiajie next time! Best Regards Kelly More

Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2014

The hotel is located with in walking distance from one of the park gates making it a great location to hike the park. The rooms were in good shape well maintained the house keeping staff to good care of us. Special thanks to the manager in the restaurant he was asking if we need any think more if the food... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Bob, Thank you for sharing stay experiece on Tripadvisor,we feel so glad to know you are satisfied with hotel and spend a happy holiday here,as the only international five star hotel in Zhangjiajie,we are not only have good location(near each scenic spot),aslo we try our best to offer good service for you,thanks for your comment again and sincerely looking... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 29, 2014 via mobile

We arrived at the Pullman ZJJ early in the day after a rather rough overnight train. Our hope was that perhaps we might be able to use the showers in the gym or something while we waited until check-in time, t to our pleasant surprise, Alice at the front desk quickly arranged our room to be made available. From the... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Bec_H10, Warm greetings from Pullman zhangjiajie and thank you for your wonderful comments!we are so happy to know you love our Pullman hotels so much and spend a wonderful holiday here,as the only international five star hotel in Zhangjiajie,our location is very good for you to travel,near each senic spot,aslo we try all our best to offer the good... More

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Additional Information about Zhangjiajie Pullman Hotel

Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Zhangjiajie
#1 Top resorts Hotel in Zhangjiajie
#5 Best Value Hotel in Zhangjiajie
Price Range (Based on Average Rates): $
Hotel Class:4 star — Zhangjiajie Pullman Hotel 4*
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