We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Zhangjiajie Pullman Hotel

Certificate of Excellence
5.0 of 5
Hotel website
Huajuan Road, Zhangjiajie 427400, China
Special Offer
30% off + RMB100 voucher
Zhangjiajie Pullman Hotel
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #1 of 369 Hotels in Zhangjiajie
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
JaparElisa Jakarta
Add Photo Write a Review

392 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    191
    146
    45
    9
    1
See reviews for
62
82
24
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (392)
  • Mar-May only
    (104)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (61)
All months
Jakarta
5 of 5 stars Reviewed 3 days ago NEW

This hotel is one of the best hotels we have ever stayed. The rooms are large and comfortable, and are very clean. The service offered by the staff is great and they are all very helpful, especially the receptionist, who really helped us a lot with our rooms and our queries, although I find that they still need more training.... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Japarelisa, Thank you for your wonderful comment during your recently stay in Pullman Zhangjiajie! we are so happy to know you like the hotel good location as well as good service of our staff, and spend a wonderful holiday here, as the first international 5 star hotel, located in the main scenic spot Wulingyuan area, it is the best... More 

London, United Kingdom
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Please note if this review is informative and useful! This hotel is 45 minutes away from Zhangjiajie train station and 50 minutes from airport. About 120-180 Yuan taxi ride. It is nicely near the Tianzi Mt. national park area. It is 45 minutes away from the Tianmen Mountain gondola. Bus is easy and only 12 yuan to city - no... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear VooDooTravelPro, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Washington DC
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We were truly impressed by the magnificence of the lobby, the efficiency of the staff, and how many spoke English. The hotel is beautiful, the rooms are well appointed and the bar area very nice for an evening power down. This is a brand new hotel and it feels that way when you walk in. We found the breakfast buffet... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear t25624, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

New York
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

5 star hotel.... Nice room, beautiful bathrooms with separate shower. Restaurant dining food are great, however, skip any western style dessert as they have not got it right. Try out the massage parlor, had a great foot bath and foot massage for extremely cheap... I think it was 1000 rem.

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Lin P, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were told this was a good hotel and it exceeded expectations. The hotel is new modern and clean, there are lots of attentive staff and most speak fairly good English. The assistant manager Brenda was amazing and spent 15 minutes helping us with how to navigate the National Park. You can walk to the Wulingyuan entrance from Pullman. The... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear louise l, Thank you for taking the time to share your comment with us! we are so glad to konw you are satisfied with hotel and had a wounderful holiday here!just as you said, hotel is located in the wulingyuan area, very near to each senic spot.for lunch or dinner,we have both chinese and western restuarant for you choose... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As far as hotels go, my initial thoughts were that Pullman was somewhat bland, with an oversized lobby and modern decor, but it grew on me. The staff was friendly and helpful, and they knew the area well. The entrance to the park is just a ten minute walk away, which is what makes the location of the hotel so... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear CXP1, Thank you for choosing stay in Pullman Zhangjiajie and thank you for your wonderful comment! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Shanghai, China
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Was initially assigned a smoking room on a smoking floor although had requested for a non-smoking room ahead. Fortunately, Brenda at the front desk with her courteous and pleasant personality efficiently ensured that we were provided with our preferred rooms with a free upgrade. Buffet breakfast was a good spread though variety between the days was lacking (since we stayed... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Gillian L, Thank you for taking the time to share your comment with us! we should say sorry for the inconvenience bring you at the very begining, however, we are so glad to konw we deal with it immediately which made you feel better, as the first international 5 star hotel, we not only have good location,but also offer... More 

Newcastle, Australia
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was the first time we have stayed at the Pullman Hotel Zhangjiajie and we have shared our experience with friends and family. Price to quality the Pullman is above all competition. The room was large, clean, all the amenities you would require and the King bed was a lot softer than the usual beds that you find in lots... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear AustraliaOwen, Thank you for choosing stay in Pullman Zhangjiajie and thank you for your wonderful comment! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is the main western-style hotel in the area (about 30 minutes drive) from Zhangjiajie airport. You can request hotel pickup on arrival (or take a taxi if you speak Chinese). The hotel is very nice and well maintained with a large swimming pool. We stayed in a very spacious room on the 6th floor with 2 Full beds... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear COC315, Thank you for taking the time to share you comment with us! we are so glad to konw you are satisfied with hotel and had a wounderful holiday here!just as you said, hotel is located in the wulingyuan area, very near to each senic spot.for lunch or dinner,we have both chinese and western restuarant for you choose from,... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A great hotel, with good service and tasteful decor. I wish I could say more about the location but since Zhangjiajie is more a sleepy provincial town than a sprawling metropolis the large distance from the airport (and the national park, the main attraction) one cannot fault the hotel. As it stands, you couldn't hope for accommodation better than this.... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Ayushee V, Thank you for your wonderful comment during your recently stay in Pullman Zhangjiajie! we are so happy to know you like the hotel good location as well as good service of our staff, and spend a wonderful holiday here, as the first international 5 star hotel, located in the main scenic spot Wulingyuan area, it is the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

301 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (150)
Viewed
Dining (21)
Viewed
Pool/beach area (11)
Viewed
Room/suite (29)
Viewed
View from room (8)
Viewed
Hotel & grounds (27)
Viewed
Bathroom (6)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (151)
Viewed
Room/suite (32)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (20)
Viewed
Dining (26)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (6)
Viewed
Other (59)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Zhangjiajie hotels
0.7 mi away
Qinghe Jinjiang International Hotel
6.9 mi away
Harmona Resort Spa Zhangjiajie
Harmona Resort Spa Zhangjiajie
#8 of 369 in Zhangjiajie
4.0 of 5 stars 12 reviews
15.5 mi away
BEST WESTERN Grand Hotel Zhangjiajie
Show Prices
Show Prices
Show Prices
1.2 mi away
Samantha Resort & Spa
Samantha Resort & Spa
#6 of 369 in Zhangjiajie
4.5 of 5 stars 47 reviews
1.4 mi away
Guanshanyue Honeymoon Mansion
Guanshanyue Honeymoon Mansion
#9 of 369 in Zhangjiajie
4.0 of 5 stars 16 reviews
16.3 mi away
Pipaxi Hotel
Pipaxi Hotel
#22 of 369 in Zhangjiajie
3.5 of 5 stars 42 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay