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All 365 Zhangjiajie hotels

Zhangjiajie Pullman Hotel

5.0 of 5 Resort   |   Huajuan Road, Zhangjiajie 427400, China
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Ranked #1 of 365 Hotels in Zhangjiajie
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 7, 2015
Kaychan Singapore
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338 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Singapore
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 7, 2015 via mobile

We stayed in this hotel for three days at the end of December 2014. It was among one of the excellent hotels we stayed in during our 2 weeks' tour of the Hunan area this winter. The hotel is situated away from the city centre. I guess it was the low season and we were given a beautiful room on... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Kaychan, Thank you for taking the time to review our Hotel and for your detailed comments. We were pleased to read you found the hotel location,the comfortable room ,the breakfast to be satisfactory and spend a happy holidy here! also we should thank you for your help comment for the shower door did not fit the opening ,we will... More 

Zhuhai, China
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 26, 2014

The Pullman is a nice western-style hotel (I was the only Western person in the place). Staff is very friendly and helpful all the time. Nice clean, large room. I had the King-bed which was huge enough for a family of four! One slight negative -- the room doors are very heavy: solid. That is nice. But, they close by... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Reedmankin, Warm greetings from Pullman Zhangjijaie and thank you for your wonderful comments. we are so glad to know you like everything in the hotel including the good location, clean and big room,outstanding breakfast as well as friendly service.Pullman hotel as the only international 5 star hotel in Zhangjiajie,we not only have the complete facility equipment,but also offer the... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 30, 2014

Very close to the park and caves. Walking distance to good local and cheap restaurants. Rooms are a good size. Good breakfast, mix of western and chinese. Internet speed was good. As mentioned by previous customers the air conditioner is centrally controlled which can be an issue but the windows can be opened.

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Rmja086, Thank You for your kind review regarding your recent stay here with us at Pullman Zhangjiajie Hotel. we are so pleased to note you spend an overall enjoyable stay. As you rightly mentioned our location is very convenient for all the travellers ,it is close to each main scenic spot like Tianzi mountain, Baofeng lake and so on,... More 

Harvest, Alabama
Top Contributor
60 reviews 60 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 23, 2014

Best hotel I stayed in during this trip to China. Great breakfast. Comfortable, warm, and clean. The room was in all ways better than I needed, and should suit a picky traveler. Some of the staff speak native quality English.

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Craig H, Thank you for your wonderful comments for Pullman Zhangjiajie!Pullman Zhangjiajie hotel is located in Wulingyuan area ,close to each scenic spot like Tianzi mountain,Yellow dragon cave,Baofeng lake,not only have the good location,but also pullman staffsoffer the high quality service to make all guests an unforgettable experience. We looking forward to your next visit in near future! Best... More 

Mexico City, Mexico
Top Contributor
111 reviews 111 reviews
97 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 20, 2014 via mobile

Staff are very friendly. The room was cozy, clean and the beds comfortable. On both bed sides, there were sockets which can be used for charging BB or iPhone. There were 3 layers of curtain. On weekday the Internet connection was very fast. When the hotel got crowded, the connection became quite slow. The air conditioning was centrally controlled, so... More 

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Warm greetings from Pullman Zhangjiajie and thank you for your wonderful comments on tripadvisor!Pullman hotel offering a heaven for all travelers where the authenticity and energy of its location transforms a stay into a unique and unforgettable experience, we invite you to experience Pullman Hotels again , a new attitude hotel for business travelers. Best Regards Kelly More 

nj
Top Contributor
132 reviews 132 reviews
109 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed November 17, 2014

Very close to the park. Nice lobby with comfortable bar and bar food. Very large Asian restaurant which is set up primarily for bus groups, but had a good a la carte Chinese menu (very limited English spoken by the staff). Very comfy room, balcony overlooking the courtyard, very nice pool. Breakfast was delicious with many choices.

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear ssgtravel, Thank you for your wonderful comments after your stay in Pullman Zhangjiajie! we are very happy to know you like everything in the hotel and have a fantastic holiday, for the limited english spoken staff, now we are doing the english traing every week by the foreign trainer, hope next time your stay in Pullman Zhangjiajie will see... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 17, 2014

We're a U.S. couple and we stayed at the Pullman Zhangjiajie for a few nights early in November. The lobby was a bit chilly to match the weather outside, but the rooms were a good temperature and can be easily adjusted. We had a nice size room with a gigantic "king size" bed (it was either two full or queen... More 

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear pktravelin, Thank you very much for taking the time to share your stay experience in Pullman Zhangjiajie! we are so happy to know you enjoyed your stay here as our good location,clean room, as well as friendly staff ,as the first international 5 star hotel,we will keep work hard to offer the best stay experience for all the guests,... More 

Tehran, Iran
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

We were there On October for three nights on 9th to 12th OCT. The location is good . It is not far away from the sightseeing areas . The Breakfast is also very good . You can find whatever you want with great quality . The staff speak English well ,so you do not have any problem to communicate with... More 

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear arman m, Warm greetings from Pullman Zhangjiajie and we are so happy to read that you enjoyed your recent stay with us ! We do pride ourselves on the fantastic location which near each scenic spot like Tianzi mountain, Baofeng lake & Yellow drogan cave,at the same time, we try our best to offer the hig quality service. All... More 

Shanghai, China
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 6, 2014

We are a North American couple living in Shanghai now and we love to explore China. So recently in Nov 2014 we visited Zhangjiajie and stayed at Pullman. Its a great hotel and close to almost all the attractions in Zhangjiajie. Pro - western style hotel - resort feel - very clean rooms - bathroom have great water pressure -... More 

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Joecool10, Thank you so much for taking your valuable time to write us a review about your stay at Pullman Zhangjiajie. We are glad to learn that you are satisfied with hotel location, food,clean room as well as the service and our staff. Once again, we thank you for your generous words of praise and your recommendations. We look... More 

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Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Price Range (Based on Average Rates): $
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#4 Best Value Hotel in Zhangjiajie

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