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All 358 Zhangjiajie hotels

Zhangjiajie Pullman Hotel

5.0 of 5 Resort   |   Huajuan Road, Zhangjiajie 427400, China
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Ranked #1 of 358 hotels in Zhangjiajie
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
sandie2Newcastle Newcastle
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308 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Newcastle
Contributor
18 reviews 18 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

The Pullman is very convenient for the different areas of the park and a good choice for accomodation in this area. We personally don't like staying in large chain hotels and don't feel comfortable but that is us and not the hotel. I could not fault the room, location, service or the staff. I do get annoyed when people write... More

Was this review helpful? Yes
Kelly Z, Guest Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Sandie and Steve , We would like to sincerely thank you for taking the time to share your experience and as well for choosing to come and stay with us.we are delighted to see that our convenient location, friendly service of staff especially from Julia created lasting memories for you! We certainly hope that you will be able to... More

Sorrento, Italy
Reviewer
5 reviews 5 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are 3 down towns you can book your hotel when you come to Zhangjiajie, so it will be very convenient for your trip if you book a hotel With a good location. We booked our hotel near to entrance of Zhangjiajie National Forest Park, we spend 5 days in Zhangjiajie, but Andy, a trip advisor from Zhangjiajie Tour Club... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Jason L, Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as comfortable rooms. we are also very appreciated for your kindly advice which push us improve,we will do some trainings to improve the english level for our staff,hope to see you again... More

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is by far the best hotel to stay in if you are in Zhangjiajie. The location is ideal – much, much closer to the national park than the vast majority of other hotels. It is also walking distance to some good restaurants. The only complaint I would have is the smell of cigarette smoke in the hallways. It was... More

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Europa2011, Warm greetings from Pullman Zhangjiajie and thank you very much for your compliments of our good location as well as our food and breakfast. We are delighted that you had a wonderful stay and we look forward to welcoming you back soon. Best Regards Kelly More

Florianopolis, SC
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room, breakfast, location, staff and swimming pool were great. Some little problems: 1) We ordered pizza 3 times and they forgot to put pepperoni in all the 3 times; 2) They charged us 38 RMB (almost USD 7) for a regular can of coca-cola (330ml); 3) Free Internet in the room, but its not so fast; 4) They charged... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear thiagobrasiloficial, Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as our services. we are also very appreciated for your kindly advice which push us improve,hope to see you again on your next visit to Zhangjijaie! Best Regards Kelly More

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

We stayed in a deluxe room, smoking free. Spacious, clean, comfy bed, nice bathroom and bathtub. Breakfast is nice and good. It has a variety of choice (eastern and western) and will fill you up as you'll be walking and climbing stairs alot in the national park! Coffee was not so good though, the one in the room (Nescafe) is... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear La Tyyy, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience. Best Regards Kelly More

New York City, New York
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 17, 2014

This hotel is meant to be a 5 star hotel, i guess the star system in China is different from Europe or the States, for me and my boyfriend this was a 3 star and no more. The room was big and comfy, loved the bathtub, nice tv, had all the amenities you'd expect in a room. The staff was... More

Was this review helpful? Yes 2
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Irsida, Warm greetings from Pullman Zhangjiajie and thank you for taking the time to share your rencently stay experience in Pullman Zhangjiajie!our hotel is A truely five star hotel and the only international five star hotel in Zhangjiajie,located in Wulingyuan area,very near to each scenic spot ,also we have both western and chinese restaurant for you to choose when... More

Houston, Texas
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 9, 2014

We enjoyed a weekend stay at the Pullman in July, during what seemed to be a peak point in the tourist season. The hotel was busy but we had excellent service. We speak very little Chinese; however, the staff were very helpful in answering questions and helping us navigate Zhangjiaje, find restaurants, etc. The rooms are large and very comfortable,... More

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience. Yours sincerely, Kelly More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2014

the hotel is very nice with a very good price. we have a team conference there, people have very relax timing people enjoy the massage there, though it's not very new for the situation . people can speak good english and have good patient for the service.

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Christine I, Thank you for your kind review of Pullman Zhangjiajie. We are delighted to hear that you have had such a wonderful time with us, and that you appreciate the hospitality offered by our professional team. I have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you... More

Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

We booked this hotel through the hotel website. We booked family fun package for 3 days stay which is included in pick up and drop off service from and to the zhangjiajie airport. This service turned out to be convenient for the traveler since public transportation is limited to the wulingyuan area. Yes there is public bus going to the... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear rahmadimd, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service ,good location and wide range of breakfast choice,especially the"family fun offer" which makes your stay easier as this package offer free pick up&drop off service . We look forward to welcoming you back... More

Guangzhou, China
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

Helpful Staff; some spoke English. Nice pool, but you need a swimming cap. The spa didn't look that great, which was a shame, since a massage would have been nice after all that hiking. The food in the Chinese restaurant was overpriced and nothing outstanding. They didn't have a few of the dishes we wanted. Breakfast was disappointing.

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest Alicia23_13, Thank you for taking the time to share your recently stay experience on tripadvisor! we are glad to know you loved hotel's outdoor swimming pool which is free opening to in house guest,wear a swimming cap is to make sure all guest's safety and healthy.also we will try our best to improve breakfast quality ,hope your next... More

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Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Price Range (Based on Average Rates): $
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Zhangjiajie #1 Top resorts Hotel in Zhangjiajie #7 Best Value Hotel in Zhangjiajie
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Number of rooms
456

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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