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Zhangjiajie Pullman Hotel

Certificate of Excellence
5.0 of 5
Hotel website
Huajuan Road, Zhangjiajie 427400, China
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Zhangjiajie Pullman Hotel
Best prices for: 1 room 1 guest
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Ranked #1 of 368 Hotels in Zhangjiajie
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Juja80301 Boulder, CO
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381 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • Chinese (Simplified) first
  • English first
  • French first
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Boulder, CO
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is about a 15 minute walk to the Zhangjiajie National Forest Park entrance (Tianzi mountain). It's also a short walk to restaurants on the main street. Beautiful hotel with very nice rooms. Staff had good English. Excellent breakfast buffet.

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Juja80301, Thank you for your wonderful comment during your recently stay in Pullman Zhangjiajie! we are so happy to know you like the hotel good location as well as good service of our staff, and spend a wonderful holiday here, as the first international 5 star hotel, located in the main scenic spot Wulingyuan area, it is the best... More 

San Francisco, California
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The advantage of this hotel lies in its convenient location to Wulingyuan. It was about a 10-15min walk and there were many local eateries also in walking distance. The rooms and the hotel itself was clean and upscale appearing. The beds were comfortable which does say a lot for a hotel in China. However, the customer service needs quite a... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear macgyver2013, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel is a very good solution if you are visiting the amazing Zhangjiajie national park but also need some place comfortable where to relax after a long walk in the park. It is less than 10-min walk from the main entrance to the park so you can either walk or use a taxi from the outside taxi area. There... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Antonio, Thank you for taking the time to share you comment with us! we are so glad to konw you are satisfied with hotel and had a wounderful holiday here!just as you said, hotel is located in the wulingyuan area, very near to each senic spot.for lunch or dinner,we have both chinese and western restuarant for you choose from,... More 

Tel Aviv
Top Contributor
119 reviews 119 reviews
30 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay 2 nights, as part of an organized trip of ~ 20 days in China. So I din't know the price. But it was a very good hotel. The rooms were excellent with all enmities you like. The food - breakfast and dinner buffet were good. It is located within walking distance to the park entry, which is convenient.... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Adomvatik, Thank you for taking the time to share your recently stay experience with us! we are so glad to know that you are satisfied with our hotel,especially the hotel rooms, variety of breakfast choice and helpful staff,as the first international five star hotel, we not only have good facilities, good location ,also we offer the best service to... More 

Singapore
Top Contributor
101 reviews 101 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We took 2 adjacent rooms (no connecting room option in this hotel, unfortunately) to accommodate 2 adults and 3 kids on holiday. Rooms are large, well stocked with amenities. Wifi was free and worked fine in the room. Breakfast spread was nice, and the Chinese and International restaurant options for dinner were both tried, and were of good quality. The... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Snottin, Thank you for choosing stay in Pullman Zhangjiajie and thank you for your wonderful comment! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Nice hotel, good for the money, decent breakfast buffet (both European and Chinese). Quality of sleep is fine, there is an outside pool ( we did not use it as it was not warm enough, but it appears to be very clean). Staff is friendly and helpful, even though many of them do not speak English, they always try to... More 

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Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your recently stay experience in Pullman Zhangjiajie! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Bendigo, Australia
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were a group of 13 Australian travellers we recently stayed 2 nights & wished we had stayed 3 & skipped the Docheng Hotel the evening before. The location is excellent & by far the best place to stay when visiting the nearby National Forest Park. The rooms were spacious clean & quiet. The Bar/ Restaurant Manager was courteous &... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Houston
Top Contributor
92 reviews 92 reviews
37 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 30, 2015

We stayed there for two nights. The place is about 30 minutes ride to the entrance of Zhangjiajie, a famous tourist attraction of natural beauty. The room is nice but decoration is not the type I like. But it is still ok and comfortable. The hotel itself is unusual in that all the buildings are under a glass dome. Sunshine... More 

Was this review helpful? Yes
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recently stay experience at the Pullman Zhangjiajie! We are so glad to know you like the hotel and spend a wonderful holiday here. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Noida, India
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stayed three days with the hotel recently on vacation. Everything about the hotel is great. The location is ideal with close access to most of the scenic spots like yuanjiajie, yangjiajie, Ten Li Gallery, Tianzi and Baofeng lake. The art theater is next door. Market place is also walking distance. Of course, it's away from main city as it... More 

Was this review helpful? Yes 1
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Anurag66, Thank you for your comments regarding your stay at the Pullman Zhangjiajie. we are so happy to know you are satisfied with hotel and spend a wonderful holiday here .I will share your comments with colleagues. I am sure that this feedback will serve as an encouragement to all us as we strive to continuously improve the quality... More 

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