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All 296 Zhangjiajie hotels

Zhangjiajie Pullman Hotel

5.0 of 5 Resort   |   Huajuan Road, Zhangjiajie 427400, China
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88%
Ranked #1 of 296 hotels in Zhangjiajie
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Irsida New York City, New York
  • Reviews (299)
  • Photos (147)
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  • Room tips (26)
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299 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is meant to be a 5 star hotel, i guess the star system in China is different from Europe or the States, for me and my boyfriend this was a 3 star and no more. The room was big and comfy, loved the bathtub, nice tv, had all the amenities you'd expect in a room. The staff was... More

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Irsida, Warm greetings from Pullman Zhangjiajie and thank you for taking the time to share your rencently stay experience in Pullman Zhangjiajie!our hotel is A truely five star hotel and the only international five star hotel in Zhangjiajie,located in Wulingyuan area,very near to each scenic spot ,also we have both western and chinese restaurant for you to choose when... More

Houston, Texas
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed a weekend stay at the Pullman in July, during what seemed to be a peak point in the tourist season. The hotel was busy but we had excellent service. We speak very little Chinese; however, the staff were very helpful in answering questions and helping us navigate Zhangjiaje, find restaurants, etc. The rooms are large and very comfortable,... More

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience. Yours sincerely, Kelly More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

the hotel is very nice with a very good price. we have a team conference there, people have very relax timing people enjoy the massage there, though it's not very new for the situation . people can speak good english and have good patient for the service.

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Christine I, Thank you for your kind review of Pullman Zhangjiajie. We are delighted to hear that you have had such a wonderful time with us, and that you appreciate the hospitality offered by our professional team. I have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked this hotel through the hotel website. We booked family fun package for 3 days stay which is included in pick up and drop off service from and to the zhangjiajie airport. This service turned out to be convenient for the traveler since public transportation is limited to the wulingyuan area. Yes there is public bus going to the... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear rahmadimd, Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service ,good location and wide range of breakfast choice,especially the"family fun offer" which makes your stay easier as this package offer free pick up&drop off service . We look forward to welcoming you back... More

Guangzhou, China
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

Helpful Staff; some spoke English. Nice pool, but you need a swimming cap. The spa didn't look that great, which was a shame, since a massage would have been nice after all that hiking. The food in the Chinese restaurant was overpriced and nothing outstanding. They didn't have a few of the dishes we wanted. Breakfast was disappointing.

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest Alicia23_13, Thank you for taking the time to share your recently stay experience on tripadvisor! we are glad to know you loved hotel's outdoor swimming pool which is free opening to in house guest,wear a swimming cap is to make sure all guest's safety and healthy.also we will try our best to improve breakfast quality ,hope your next... More

Indianapolis
Contributor
15 reviews 15 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2014

In Wu-ling-yuan area, around 10 to 15 minutes walking distance to the Wulingyuan Gate of Zhangjiajie Natrional Park. Wu-ling-yuan area is already much less crowded than Zhangjiajie city area, and the hotel is not at the center of Wu-ling-yuan area, so it is pretty quite. Start from hotel, I spent one day to see Huang-shi-zhai and Jin-bian-xi, spent second day... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest park_2006, Warm greetings from Pullman Zhangjiajie and thank you for your feedback! It was a pleasure to have you staying with us and we are happy to know you are satisfied with hotel especially good location and quite evironment. We are all looking forward to welcome you back to Zhangjiajie and stay with Pullman! Sincerely, Kelly More

1 review
5 of 5 stars Reviewed June 12, 2014

Stayed there for 2 days and will definitely stay there again. Very quite surrounding, service was good and staff quite attentive. Food at the Cafe was a so-so need more choices. It it within walking distance to the National Park. I had a room facing the large beautiful pool. Just love this place and will come back just for a... More

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest Paopei, Thank you very much for your wonderful comment for Pullman Zhangjiajie after your stay! We are so happy to know you love everything in hotel and spend an unforgetable holiday here!as the first and the only international 5 star hotel in Zhangjiajie,we are not only well locted,with completed Facilities and equipment,but also we try our best to... More

Rapid City, South Dakota, USA
Top Contributor
61 reviews 61 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 12, 2014

Located not far from the main entrance to the Jangjiajie park this is a very nice five star hotel. Rooms are clean and comfortable. Service is ok but not outstanding. A lot of tour groups go through here so there can be surges of crowds. The pool is very nice and sprawling but like some pools in Asia won't allow... More

Was this review helpful? Yes 1
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear David S, Really thank you for sharing your recently stay experience at Pullman Zhangjiajie!Pullman hotel is well located and near each scenic spot which it is very convenient for your travel here,Pullman bed is comfortable and makes you relax after hiking,for the outdoor swiming pool,it is free opening for all in house guest ,to make sure all the guest's... More

Thane, Maharashtra, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 11, 2014

Really good stay. Very conveniently located, walkable to the Park entrance and also marketplace. Loved it overall. Wish I could stay there one more night but it wasn't available. The first day we had a problem about the bath tub. I had a relaxing bath but the the water wasn't draining. They fixed it anyway. The pool was really huge... More

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Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Ashis Bhattacharya, Warm greetings from Pullman Zhangjiajie and we are so happy to konw you enjoy your stay with us! Just as you said,Pullman Zhangjiajie is located in the scenic area Wulingyuan,very near to each scenic spot entrance,so it is the best choice when you travel here!for all the in house guest can free use Gym &outdoor swiming pool,which... More

Shanghai, China
2 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 31, 2014

The Pullman offered a very good standard in comparison to some other Chinese hotels of a similar star rating. I agree that the courtyard rooms are best but the one we had had the biggest bed we have ever seen. The staff were very helpful especially when we asked to move rooms due to building works next door. There was... More

Was this review helpful? Yes
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Melvin555, Thank you for your wonderful review of Pullman Zhangjiajie! We are happy to know how much you enjoyed your stay with us especially our courtyard rooms with good view,the room type for this is Deluxe room&Executive room,also we are appreciated the praised from you for the hotel staff's hospitality. We look forward to your return visit soon! Best... More

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Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Price Range (Based on Average Rates): $
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Zhangjiajie #1 Top resorts Hotel in Zhangjiajie #7 Best Value Hotel in Zhangjiajie
Hotel Class
Number of rooms
456

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