Dear Reviewer Urraco64, Many thanks for choosing Sheraton Changsha Hotel and taking time to write comments here. I gald to see that you like Changsha city which is well known as an ancient city with rich culture. For Sheraton Changsha Hotel, it isn't a mandatory choice for you because it also enjoyed great popularity in China. We opend for 6... More

Dear reviewer ShanghaiPandas, Many thanks for taking the time to write comments and share with your experience in Sheraton Changsha Hotel. And very honorable that we meet your expectation of quality standard as a Sheraton Hotel. We aim to provide all the guests warm and professional service and it seems did work. Thank you for your prise to our staff... More

Dear reviewer smclain4jc, Thank you for choosing Sheraton Changsha Hotel and taking time to share with your positive comments here. I am pleasant that you appreciate our apartment for staying. We want to provide all the guests warm and attentive service all the time to make every guest feel like at home. Very honorable that you like the breakfast which... More

Dear reviewer aardvigator, Very honorable that rooms of Sheraton Changsha Hotel meet your expectation and provided an environment where you can feel comfortable while you are away from home. Many thanks for choosing our hotel and your taking time and share with your experience.Look forward to your next visit with a pleasant staying experience with our warm smile as always. More

Dear reviewer HK-squared, Thanks so much for your positive reviews and experience sharing for your stay in Sheraton Changsha Hotel.We are appreciated for your kindly remind the lobby lounge issue and we will try our best to do better.We are very glad that our noodles met your taste.And your comments will assist us in providing a better stay for our... More

Dear reviewer Carbine, Many thanks for your very taking the time to write of your experience while staying with us. I sincerely apologize for the lack of services you have received in our Club Lounge. Being that we have a mix of Asian and Western clientele, we do our outmost to meet both tastes however it seems that we fail... More

Dear reviewer Klavier, Many thanks for your very kind words and most positive review. We aim to please our guests while they stay in Changsha by providing comfort and excellence in service. I am pleased that you appreciate our complimentary Wi-Fi which we recently installed following the many requests from our esteemed clientele. It is with your comments and sometimes... More

Dear guest, Firstly thanks so much for taking the time to share your comments.Please accept my most sincere apology for your negative experience you had during your stay. I reviewed your comments and passed to our managment and related associates. And apology mail actually showed that all of us cared very much for your feeling. We are committed to provide... More

Thanks very much for choosing Sheraton Changsha Hotel and very honorable that our hotel meet your expectation as a Sheraton Hotel. We are very gald to to know you are satisfied with our service, associates and facilities.Look forward to your next visit with a pleasant staying experience with our warm smile as always. More