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Sheraton Changsha Hotel

#3 of 1,290 Hotels in Changsha
Certificate of Excellence
No.478 Furong Middle Road, Section 1, Yunda International Plaza, Kaifu District, Changsha 410005, China
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Sheraton Changsha Hotel
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Ranked #3 of 1,290 Hotels in Changsha
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Slim N Guangzhou, China
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959 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Guangzhou, China
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is my third consecutive trip this year to Changsha, staying every time at the Sheraton conveniently located next to places where I conduct my business. I am not here to talk about the hotel which I find it as good as any other 5 stars hotel in China. This article is destined to lovers of spicy food; at "... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Slim N, We are so glad to get your positive comments here on Tripadvisor and thank you for choosing Sheraton Changsha always as your preferred hotel in Changsha. Hope you had a nice memory here with us! And thank you for your good comments to our Feast restaurant and nice dishes-steamed Fish Head, Braised bean curd, I will pass... More 

Urumqi, China
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the time I checked in for two nights in June for business until I left, the hotel staff was there for me for all my needs, including some free rubber bands! The front desk provided me with necessary information on distance to south changsha railroad station, taxi fares and so on. When the TV wouldn't open, they sent a... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear sukyevd, Thank you so much for staying at Sheraton Changsha as your preferred hotel. We are so glad to know that you enjoyed your stay here, I will definitely transfer your nice comments about our front desk and technician to management team and the whole hotel. We are certainly looking forward to hopefully having you back again on your... More 

new zealand
Level Contributor
342 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got caught in Changsha recently after missing a flight connection. After a quick phone call to determine if they had rooms available headed to the Sheraton Changsha. The room was fine as was the comfort of the bed. Also the breakfast the next morning was fine. Was scrambling to book new flights and firstly had great assistance from Ella Lu... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear thesmdm, Thank you so much for taking the time to provide this wonderful feedback on Tripadvisor and thanks for Sheraton Changsha as your preferred hotel in emergency. We are so proud to know the kind and professtional service which provide from our nice staff Ella Lu and Yen Li, I will definitely transfer your appreciation to management team and... More 

Denmark
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Overall good hotel, centrally located, but not sticking out as one of the better Sheratons Mediocre, Sheraton (China style), service not so good. Maybe we were unlucky, but the Chinese restaurant was awful. They started moving around furnitures during our dinner (20.30), half of the menu was "no more" Go for the one next door!

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Snejbjerg, Thank you so much for your comments here on Tripadvisor and thank you for choosing Sheraton Changsha. We are glad to get your positvie comments and also the kind suggestions you gave to us about the service, restaurant and more. I will pass it to our management team and share with related departments. The team of Sheraton Changsha... More 

Singapore, Singapore
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 15, 2015

This is a new Sheraton in Changsha and was happy with the stay. Room was clean the bed comfortable but staff need more experience. Did not eat in the hotel as I had other plans but may do in the future. Will come back again if I am in Changsha. Paul's Hotel Rating 1 - 5 1 Disaster, never stay... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Paul M, Thank you for choosing Sheraton Changsha as your preferred hotel in Changsha. And we are so gold to have your positive and professional comments through Tripadviosr. Of course, we want to get your full scores of 5 points in your next stay. We aim to provide warm, high-efficieny and professional service for every guest, but we still... More 

Beijing, China
Level Contributor
108 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed April 3, 2015

I arrived at 10am after an overnight train, and despite the official 3pm check-in, our room was waiting for us. The room was clean and well-appointed. Cable TV options were better than most other hotels in China and the wi-fi was very reliable. I had both dinner and breakfast at their buffet restaurant and thought both meals were excellent, with... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear harvlaw, We are so glad to know that you and your family had a nice time here with Sheraton Changsha!Thank you for your "excellent" review and we appreciate your recommendation for our hotel which including our room, service, breakfast and buffet dinner. We really are so proud to be sharing this beautiful hotel with the world while our staff... More 

Milan, Italy
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 28, 2015

We spent three hours having great buffet lunch here. There is an huge variety of dishes, oriental and occidental, the taste is very good. We eat a fantastic "pomodoro pasta" like we are usual eating in Italy. It's not cheap, but you have to try at least once. Fish, meat, mushrooms, vegetable, iceCream, sweets... the choice is incredible!

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear ReadyToGooo, Thank you very much for your nice comments about Sheraton Changsha! We are delighted to learn about your appreciation of our delicious food at Feast A World of Flavors! Our hotel located in the CBD Changsha which is very convenient to reach every business circle.Look forward to the immense pleasure of welcoming you back in the not too... More 

Boston, Massachusetts
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is ideal for homesick Americans looking to recreate an identical experience to what they know at home. This a clean, modern, and perfectly reasonable hotel, that seems to try very hard to not be Chinese. Furnishings, amenities, layout and room size match their U.S. offering perfectly. Whether this suits you or not is entirely up to you, but... More 

Was this review helpful? Yes 1
Sunnie_Ding, General Manager at Sheraton Changsha Hotel, responded to this review

Dear Sportznoshr, On behalf of our entire family we are absolutely thrilled that you enjoyed your trip at Sheraton Changsha with us. So glad to know you like our furnishings, amenities, layout , good service and wonderful location. We are certainly looking forward to hopefully having you back again on your next opportunity to return to Changsha. Until then please... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 8, 2015

Stayed for 1 night here. The hotel located in the city center with a luxuary shopping mall next to it. The room is quite simple but the bed keep the sheraton level, sleep well. Althought the hotel opened for many years but everything here have a good maintaining. Nice.

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Raymemory, Very glad and honored to get your positive comments in Tripadvisor! I am willing to know that you enjoyed your trip here at Sheraton Changsha Hotel, so pleasant that you like our guest room and comfortable bed. Thank you so much for taking the time to provide this wonderful feedback and I will look forward to sharing with... More 

Chevy Chase
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 14, 2014

Changsha is a fun, energetic and developing city but it does not yet seem to have "international class" facilities. This is especially true for the Sheraton which offers the usual product but falls short on quality. The room is large and functional but tired. As previous reviewers suggest, ask for a room on a high floor because the street is... More 

Was this review helpful? Yes
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear wurzel_DC, We are so glad to get your positive comments here on Tripadvisor and thank you for choosing Sheraton Changsha as your first stay in Changsha. Hope you had a nice memory here with us! And thank you for your good comments to our concierge, I will pass it to our concierge team and share with whole hotel. The... More 

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