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DoubleTree by Hilton Hotel Rocky Mount

Certificate of Excellence
3.5 of 5
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651 N. Winstead Ave, US 64 & I95, Rocky Mount, NC 27804
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DoubleTree by Hilton Hotel Rocky Mount
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Ranked #2 of 21 Hotels in Rocky Mount
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Desiree D Rocky Mount, North Carolina
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633 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rocky Mount, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

The staff along with Mr. Willie Mason was excellent. This was my first event last night and everyone there was excellent. Everything that was needed for the event that I could not provide was provided with a smile. The food, audio/visual and customer service was above what I expected. I will definitely do service there again and send referrals to... More 

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Knoxville, United States
2 of 5 stars Reviewed 2 days ago NEW

Three times I have stayed here over the last 2 years. All three times there seems to be some sort of maintenance issue, construction, etc. And they love to stick you right next to the elevator when your request on-line not to be near it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for your honest feedback, and for the three times that you allowed us to serve you. We sincerely apologize for any of the inconveniences that you experienced. We are a very busy hotel and we are constantly doing work to keep our hotel new, fresh modern and in top shape! We do try to work hard... More 

Pottstown, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had an unplanned stop in Rocky Mount on the way home from FL. Made an error booking our room online and received tremendous assistance from the front desk staff, especially Dominique. Our room was extremely clean and well appointed. We will make this our stopping point on future excursions.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

We're so happy that your unplanned stop brought you to our Excellent DoubleTree hotel! Thank You so much for leaving such an Excellent review, and we appreciate you allowing us to serve you! We know that mistakes can happen when booking last minute stops, and we try to make sure our team always shows the empathy that all guests deserve.... More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The Double Tree in Rocky Mount takes great care is guests, especially baseball families playing in the area. They are prepared for kids of all ages and help whenever needed. Lorenza Johnson from maintenance helped us with a clogged sink and got us a new fridge in minutes. He did it all with a smile and ensured we had all... More 

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so very much for your kind words about our hotel of Excellence! We are proud to be located in the city of Rocky Mount, which has one of the finest Amateur Sports complex's on the East coast! We are very well aware of how hectic traveling with young athletes can be, and we really have worked hard to... More 

NC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a short last minute stop in Rocky Mount. Easy booking on site, great service and a comfortable room. I would stay here again either for business or with family. They are connected to the Texas Roadhouse, but it was the best combination of convenient and not hindering hotel usage.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for staying with us and leaving such a wonderful review. We are happy to hear that you found our hotel so comfortable and convenient. We understand that your traveling experience should be Excellent and that its our job to make that easier for you! We appreciate your kind comments and on your next visit we promise... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Not much to do in Rocky Mount, but if you need to stay somewhere, you can't beat here. Jessica and Tyler at the front desk are always so helpful. Need somewhere to eat? Not only are the nightly managers specials good...they are free too (can't beat free). There is a steak house in the hotel and an outback within walking... More 

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so much for wonderful review about your stay here! We are happy to hear that our staff made such an impact on you, and responded quickly to your needs. That's what separates us from all the other hotels in Rocky Mount, we have a dedicated staff that's committed to providing Excellent service! We're so sad to hear that... More 

Marco Island, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Lovely hotel, clean and comfy. Restaurant with it is good. Employees were very helpful and polite. Special mention for "Lorenza Johnson" very pleasant and hard working.we travel back and forth, north to south often and will definitely stay again.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for staying with us and for leaving such an Excellent review! The City of Rocky Mount is the halfway point between New York and Florida, and as such we serve many travelers like yourself off of I-95. As you experienced, what separates our hotel from all the rest, is our culture of Excellence that's created by... More 

Rocky Mount, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our Alumni Chapter host a scholarship banquet at the DoubleTree Ballroom in Rocky Mount on June 26th. The service was outstanding! The room was setup just like we wanted and everything looked very classic. We asked about changing the podium and Willie Macon took care of it before our program started. The food looked good and taste GREAT! Service with... More 

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so much for leaving such an Excellent review! We are the number one place in Rocky Mount for events as have we several beautiful ballrooms, and the best catering team in the city! We are happy to hear that our team responded to desires promptly and that the food was delicious! We welcome guests into a world of... More 

Ormond Beach, Florida
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

From the moment I was greeted by Reginald, the Concierge and the rest of the staff I knew I was in the right spot for the night. The Manager's reception was an unexpected surprise. The beds were great. I will definitely be back my next time through.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for leaving such an Excellent review and for allowing us to serve you! We are proud to be the only hotel in Rocky Mount that offers a concierge service, because we want to make sure that what our guests experience is nothing short of Excellent! Our Mon-Wed evening Manager's Reception is another example of us wanting... More 

New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had a wonderful nights stay at the Double Tree in Rocky Mountain, NC. Lorenza escorted us to our room and noticed that the refrigerator wasn't working properly. Within 10 minutes he brought us a new one with a smile and asked again if there was anything else we needed. Lorenza is a great asset to the company. The staff here... More 

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for leaving such an Excellent review! Your review speaks to all the little things that matter and how we provide them at a level of Excellence like no other hotel in Rocky Mount! We know that travel is fun, but also can be tough and weary. At our hotel we work hard to provide what we... More 

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