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DoubleTree by Hilton Hotel Rocky Mount

Certificate of Excellence
3.5 of 5
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651 N. Winstead Ave, US 64 & I95, Rocky Mount, NC 27804
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DoubleTree by Hilton Hotel Rocky Mount
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Ranked #3 of 21 Hotels in Rocky Mount
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ashlee M Phoenixville, Pennsylvania
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553 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenixville, Pennsylvania
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel was very very nice plus you get a free hot chocolate chip cookie when you check in!! BONUS!!! The room was very nice, spaceous. Bed slept good. The connected restaurant Texas was good and convenient. The staff was very nice too.

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Wyckoff, New Jersey
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent one night and found it very clean. The pool area is very nice. It is located outside and is heated. The staff was helpful and friendly. It was very close (walking distance) to an Outback restaurant. Easy on and off access to I 95 as well.

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

We are glad to know that you enjoyed our beautiful, modern and Excellent pool area! Thank You so much for staying with us and leaving us such an Excellent review! Family travel should be a fun time, and we try to pay attention to the little tings that can go along way in creating a rewarding experience. Next time you... More 

Kingston, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Everything is very clean, people are very nice and always helpful. The attached restaurant is so so. But not bad for the distance to go. I had one minor issue, my smoke alarm started beeping at 2AM. But I called the front desk and they had it resolved in about 15 minutes.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for leaving us such an Excellent review! We aim to provide our guests with nothing short of an Excellent Experience, and our team members are the best in Rocky Mount! Hearing that our team quickly resolved your smoke alarm beeping, lets us know that our staff worked hard to let you know that you mattered. 360... More 

Kingston, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

While traveling with my 76 year old mother, I booked on line thru trip advisor with two beds for $149. My credit card was charged in full. I called the hotel to confirm availability. Angie Bobbit confirmed the room was available. We arrived to check in. Ms Bobbitt stated that booking online is not booking with the hotel and they... More 

Was this review helpful? Yes 3
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

It's unfortunate that your view of your experience was as negative and unpleasant as you indicated. We are happy to be a very popular hotel in Rocky Mount, and rooms will often sell quickly from one hour to the next. We unfortunately never received the reservation you made through the third party agency, and as such our staff unfortunately couldn't... More 

Cape Cod, Massachusetts
Top Contributor
138 reviews 138 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here on the up Route 95. Nice hotel, great rates for quality, excellent staff at check-in. Good non-chain restaurants near by. Room was comfortable, clean and well appointed. As a Hilton Honors member....this was a real find. Would definitely return.

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

You like us, you really really like us! Thank you so very much for leaving us such an Excellent review and for allowing us to serve you! We not only want our guests to have an Excellent Experience in our hotel, but also in our beautiful city! We appreciate you taking the time to tell our story. 360 degrees of... More 

Fredericksburg, VA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Short and sweet - An excellent reasonably priced hotel with nice clean rooms, good bar and food for afternoon and evening (at reasonable prices with drink and food specials), a managers reception on Monday thru Wednesday evenings (6-7 PM), a friendly staff (and I mean the entire staff was very friendly, not just a put-on smile), and an excellent cook... More 

Review collected in partnership with DoubleTree by Hilton

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Your review is Excellent and our team is celebrating knowing that we did exactly what we set out to do every single day, and that's to provide all of our guests with 360 degrees of Excellence! We know it's the little things that matter, and from the genuine smiles on our faces to the, Manager's Reception's three nights a week,... More 

Raleigh, North Carolina
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very nice, clean, great location, close to restaurants .. (Texas, Cracker Barrel, Outback and many more). The staff was amazing! They were very friendly, helpful and professional. There were a few events going on during the weekend I was there so I was worried about noise but to my surprise it was very peaceful and quiet. I... More 

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Your Excellent review is cause for us to celebrate! Thank You so very much for taking the time to provide us with feedback and for allowing us to serve you and your guests. We are the Event Center and hotel of choice when traveling to Rocky Mount, and as such there are constantly people everywhere. Hearing that we were able... More 

suffolk, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is one that is affordable, comfortable, clean and the staff is friendly and accomadating. I would reccomend this hotel to family and friends. Very good location with a choice restuarants nearby.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for your Excellent review! We appreciate you recommending us and allowing us the opportunity to serve you! We hope that on your next stay with us we will do even better job of providing you with an Excellent Experience! Any additional comments that you have on what we can do better, please call our General Manager's... More 

Medford, NJ
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Staff is friendly and helpful, very accommodating. Beds are very soft if that is your preference. toilets need to be upgraded, they are very low. 6 out of 10 overall. Breakfast is average at Texas Roadhouse.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for allowing us to serve you and for taking the time to provide us with valuable feedback. 360 degrees of Excellent Service is our goal, and we apologize for you being left with an experience that to you, fell short of that. Please call our General Manager's office directly as we would like to Make This... More 

1 review
4 of 5 stars Reviewed 1 week ago

Hotel was warm and friendly. Everyone went out of their way in that regard. Including the restaurant staff who were more than obliging. Sadly, we unrolled a bath towel and found it disgustingly dirty but that was just an unfortunate experience and wouldn't rate our stay on that basis alone. It did turn us off early on though. All things... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so much for your Excellent review and for staying with us! We are delighted to hear that all of our team members you encountered went out of their way to show you Excellent Service! We apologize for the unfortunate incident you cited, and if you would like to speak further then please don't hesitate to call our General... More 

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