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DoubleTree by Hilton Hotel Rocky Mount

Certificate of Excellence
3.5 of 5
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651 N. Winstead Ave, US 64 & I95, Rocky Mount, NC 27804
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DoubleTree by Hilton Hotel Rocky Mount
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Ranked #2 of 21 Hotels in Rocky Mount
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
RoadLessTraveller Southern US
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653 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern US
Level Contributor
182 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Good: new and well maintained, friendly staff, easy location, nice decor. The Bad: not much, hot and cold mislabeled in tub, parking is a little odd. This is a newer and well maintained Double Tree. I stayed several nights and all of my interactions with the staff were excellent. Everything worked as expected. The gym was large and well... More 

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Myrtle Beach, South Carolina
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a night on a return trip to home in Myrtle Beach after visiting family in New Jersey. Very nice place, excellent, friendly staff. Hotel has an independently owned and operated steakhouse attached with a 10% discount for hotel guests. Clean, comfortable rooms. Very pleasant stay. Would recommend.

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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

I've been meaning to write this review since early May. We were blown away at the hospitality this hotel showed us and everyone staying for the baseball tournament. Alana bent over backwards for us in reservations. They are lucky to have her as an employee. Her follow up was impeccable. Jessica also went out of her way to make the... More 

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Wow! Thank You so very much for leaving such an Excellent review! We are proud to see that our team members made such an impression, that you followed up to make sure to sing their praises! Due to the beautiful Rocky Mount Sports Complex, we cater to young athletes and their families all year long. We work hard to create... More 

Bel Air, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was our first stay at a DoubleTree. After a long day on the road, the staff combined with the excellent facility made for a very relaxing stay. DoubleTree at Rocky Mount NC thank you, you are fantastic.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so much for your Fantastic review! We are so delighted that you allowed us the privilege of serving you and that you took the time to sing our praises! We work hard to provide what we call 360 degrees of Excellent service, and our team members have created a culture of Excellent service that's second to none. Thank... More 

1 review
5 of 5 stars Reviewed 1 week ago

Stayed here when travelling to Rocky Mount for a family event. The service was excellent and the facilities were clean and nice. The staff was tremendous, especially Lorenza Johnson who consistently went above and beyond to make our stay comfortable. He not only addressed our requests, he anticipated other things we might want or need and helped with those in... More 

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for leaving such an Excellent review! We are the number one hotel in Rocky Mount for family events and we're happy to hear that we made your experience special. As you indicated in your review, our dedicated team members create the first class Excellent Experience in our hotel! We work hard to anticipate our guests needs,... More 

Sanford, North Carolina
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in town teaching insurance classes. The facilities were very nice. And the staff was the most friendly, energetic and accommodating you will find anywhere. I travel a lot and have to say this entire staff (and I mean everybody) displayed customer service attributes that were very impressive. I'd certainly recommend a stay here. Very nice place, very nice... More 

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

WOW! Thank You so much for leaving such Excellent comments about our wonderful team! We appreciate you allowing us the opportunity to serve you, and we're proud to hear how wonderful you thought we were! We know that when people travel on business, it can't be stressful and tough. What sets our hotel apart, is that we work hard to... More 

Virginia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a decent areas but there's not many food choices close to the location. The room was nice and the linens were clean and white. The furniture did have stains which reduces sitting areas. There was a restaurant attached to the hotel. Breakfast was standard. Every staff member you passed gave the greeting of the day.

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank you so much for your review! We appreciate the opportunity to serve you as we know that you have several choices to choose from. There are several unique places to dine and have authentic experiences in our city, that are convenient to our hotel. Next time you stay with us, make sure to let us know what you're looking... More 

Belmar, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay the staff was good and helpful. Lorenza Johnson stopped working on his project to get more copy paper for me. The manager happy hour was nice. The restaurant attached to the hotel served a good dinner and nice breakfast.

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David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You so much for your wonderful comments about our staff and our hotel! We appreciate you taking the time to say positive things about our team members and your stay. We are delighted to hear that you enjoyed our complimentary Manager's Reception that we're proud to offer three nights a week. We hope that on your next visit to... More 

Clinton, Maryland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The room was very nice, however the refrigerator was not working. The Engineer Mr. Lorenza Johnson came to the rescue. He replaced the refrigerator and had a wonderful conversation with my mom and I. Its great when you can go to a hotel and feel like you are at home or even better, I would highly recommend this place the... More 

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

"Its great when you can go to a hotel and feel like you are at home or even better," your Excellent words are music to ears! Thank You so much for leaving such, thoughtful and kind comments about our hotel of Excellence! As you experienced and pointed out, what makes it feel like home here is because we have incredible... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

Alana N. and her staff took great care of our group at the hotel. The Gateway Convention Center provided our meal venues. The meals were excellent thanks to the great group of chefs and the wait-staff was attentive and extremely efficient.

Was this review helpful? Yes
David J, Public Relations Manager at DoubleTree by Hilton Hotel Rocky Mount, responded to this review

Thank You much for your allowing us to host your Association group! Due to our Excellent location and incredible event staff, we host many regional Association events and business conferences. As you pointed out in your feedback, from our Excellent sales team to every member of our staff, we work hard to make our Association's have nothing short of an... More 

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