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Residence Inn Rocky Mount

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230 Gateway Boulevard, Rocky Mount, NC 27804
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Residence Inn Rocky Mount
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297 Reviews from our TripAdvisor Community

Traveler rating
    165
    71
    35
    12
    14
See reviews for
125
47
4
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
  • All months
    (297)
  • Mar-May only
    (64)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (82)
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Rochester, New York
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel's location to the i95 and restaurants is very convenient, but the pool isn't operable which for a family with kids is a negative. The rooms are not the cleanest as others that we've stayed at. This is why it is rated at average

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Mjmetzler, thank you for taking your time to post this review, my company has recently purchased this hotel and we are in the process of repairing our pool, we will also undergo a total renovation later this year. Please accept our apology for this inconvenience, please visit us again once we have completed our upgrades and improvements. Thank you for... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

Although this property is a little outdated and the bed was not very comfortable the customer service was far beyond my expectations. I would stay again for that reason alone. A special thanks to James for making our stay very enjoyable.

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Mjmetzer, thank you for taking your time to post this review, I apologize for our pool not being ready during you visit. We are in the process of getting it ready for our guest to enjoy. We have recently come under new ownership and this is one of the issues we are addressing, we will undergo a total renovation later... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is very dated with uncomfortable beds. Our room door did not shut properly, so it would not lock without pushing extremely hard. The thermostat was old and incredibly sensitive, we were either freezing or burning up. The carpet and furniture had holes and tears in them. When we checked in, the tub had an inch of water in... More 

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Please accept my apology for the condition of you room, my company has recently purchased this hotel and we will begin a total renovation later this year. It is our main goal to return this hotel to the standard you deserve. Please give me a call at the hotel personally I wish to dicuss this stay with you. Thank you. More 

Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a Marriott fan after years of being a Hilton Diamond member but I was less than impressed by this property. I stayed here for one night and the hotel seemed old and not fresh. Most residence inn's seem to be very new and fresh feeling. The employees were nice but the building and rooms weren't. Someone needs to... More 

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Grant R., Thank you for taking your time to post this review, I apologize for the condition of our hotel at this time. My company has recently purchased this property and it is our main focus to return it to the standards you have come to expect from Marriott. We will begin a total renovation in early October and we... More 

Raleigh, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everytime I come to this area, I look forward to staying at the Residence Inn. Not only is the customer service way above and beyond what is expected, the food and activities each night are delightful. I have been staying at this beautiful property for years. The general manager, Samantha, took over this operation just last year. She has continued... More 

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Thank you so much for taking your time to write such an awesome review, it is always our pleasure to have you with us.I will make sure everyone knows that you remembered our names, that really means a lot to us. As you know we will undergo a total renovation later this year and we look forward to seeing you... More 

Chester Springs, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

On a recent visit, James White was extremely helpful and flexible in accommodating my friends and I on short notice. While being Platinum was helpful, it is obvious that James is a caring professional and a star at customer service.

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Thank you Michael H, for such an awesome review. It was truly my pleasure to assist you and your friends while you were here. Thank you again for choosing us and we look forward to your many returns. More 

1 review
3 of 5 stars Reviewed April 27, 2015

Bed awesome Not cleaned well. Shower curtain not hooked on fell on me. Lots of scratches and dings on furniture. The juice duspenser gave a watered down version of juice concenttate mixef with a vile tasting water a combination of chlorine and plastic

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Thank for taking your time to write your review, our hotel has recently come under new ownership. We will be beginning a total renovation later this year, we will be addressing the issues you encountered. Thank you for choosing us. More 

North Carolina
1 review
5 of 5 stars Reviewed April 27, 2015

Outstanding customer service given on Sunday, April 12th. Melvin went beyond the call of duty to assist one of my associates that evening. He was very willing to help, very knowledgeable and genuinely cared. I couldn't thank him enough for all that he did. I appreciate all that he was able to contribute. ~K.Smith

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Thank you Kim S., for taking your time to write this excellent review. I will make sure Melvin knows you spoke so postively of him. We also thank you for choosing us and we look forward to your many returns. More 

Hopewell, Virginia
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

My Wife & I Stayed here recently...It was a clean & Well Taken care of Hotel...The Staff was very Knowledgeable & Helpful...The Best thing was Definitely the Beds..So Comfortable...If I had any Suggestions for it , it would be a Little Remodeling...I Think its a Older Hotel...Very Clean but just it could've Used a Few upgrades..The Furniture in our room... More 

Was this review helpful? Yes 1
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Mr. John B, thank you for taking your time to write such an awesome review, we appreciate the wonderful comments about us. We have recently come under now ownership and we will begin a total renovation later this year. We hope you will stop by and visit us again once we have completed our improvements and upgrades. Once again thank... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed April 9, 2015 via mobile

Stayed here for a weekend. The hotel was nice and clean. The staff was super helpful including those that help out with the Wonderful full hot breakfast. I will stay here and recommend this hotel to anyone.

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

James M, Thank you for such a positive review, we truly appreciate all the wonderful comments you made about us. We thank you for choosing us and we look forward to your many returns. More 

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