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Residence Inn Rocky Mount

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230 Gateway Boulevard, Rocky Mount, NC 27804
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Residence Inn Rocky Mount
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Residence Inn Rocky Mount
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304 Reviews from our TripAdvisor Community

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Traveler rating
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127
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stow, Ohio
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Residence Inn in Rocky Mount, North Carolina in July of 2015. I was traveling to the area with a group on business, and this was the recommended hotel. We flew into the Raleigh-Durham International Airport – from there it was about an hour and fifteen minute drive to the hotel. The hotel is located very close... More 

Was this review helpful? Yes
Becky K, General Manager at Residence Inn Rocky Mount, responded to this review

Thank you very much for your kind words. We sure hope you come back and see us again should your travels bring you back to Rocky Mount. We are going to do renovations starting in the fall so when you come back you will come back to a new product. Becky K. GM More 

Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveling with my son and our dog on our relocation from NYC to Orlando, Fl. Needed a great place to rest after a long day on I-95 South. The Residence Inn was wonderful, comfortable beds, the shower was just awesome, the staff was friendly and very helpful. I highly recommend this hotel for the weary traveller.

Was this review helpful? Yes
Becky K, General Manager at Residence Inn Rocky Mount, responded to this review

Thank you very much for your review. we hope that you stop and see us if your travels take you back north. Becky Kerere GM More 

Level Contributor
11 reviews
7 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Just an OK stay. Pool was cloudy, breakfast was subpar for other Marriott properties. No waffle maker. Manager's reception was a nice addition. Maid kept turning our AC off when she cleaned the room. Wifi speed was around 3meg for free. 5 meg for upgraded.

Was this review helpful? Yes
Becky K, Manager at Residence Inn Rocky Mount, responded to this review

Thank you for your review. Thank you for bringing this to my attention. We are going to be going through a complete renovation in the fall, so I hope you come back and visit us after renovations. We will have a new product. Thanks again. Becky K GM More 

Columbus, Ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Needed a place for one night. The staff was very friendly and helpful. The room was clean and the set up was nice. The beds were comfortable and the extra space with the kitchen and living area was very helpful. The carpet is in need of an upgrade and the kitchen linoleum could be replaced. The kitchen was clean and... More 

Was this review helpful? Yes
Becky K, Manager at Residence Inn Rocky Mount, responded to this review

Thank you very much for your review. Your response is very helpfil to me. I will tell you that we about to start our complete renovation process. We will have a new Residence Inn loo for your next stay!! Thank you Becky More 

Boynton Beach, Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 24, 2015

Convenient for I95 travel, close to amenities. Kitchen came in handy for refrigerator for snacks, dog's medications. Room, while clean, is in desperate need of updating. Furniture was so worn, worse than any hotel I've seen to date. I realize this is mostly an en route property, but still expect more from a Marriott property.

Was this review helpful? Yes
Becky K, Manager at Residence Inn Rocky Mount, responded to this review

Ms. Susan Thank you for review. We are in a great postion off I95 so glad you came to stay with us. I would like to tell you that the roperty will be going through a complete rennovation starting in November of this year. I know that doesn't help with your most recent stay but if you come back through... More 

Wellesley, Massachusetts
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 21, 2015

Have stayed here 3 times over the past 10 years, driving North/South on I-95. Great location and very comfortable accommodations. Can walk to several good restaurants for dinner. The breakfast the Residence Inn provides is very well done… well stocked and very good quality. The hotel staff is always friendly and welcoming. We understand they are in the process of... More 

Was this review helpful? Yes
Becky K, General Manager at Residence Inn Rocky Mount, responded to this review

Thank you very much for your survey of our hotel. We hope that after rennovations you will find us even better!!! Thanks again!! Becky More 

Harrisburg, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 10, 2015

This was a good hotel overall, great location. As other reviewers have mentioned, it definitely needs to be updated and refreshed. A renovation is way overdue. The pool and hot tub were not open, despite it being early/mid June, which was disappointing. A lot of outside noise, including road noise, could be heard in the room at night. The breakfast... More 

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jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Thank you Ray S for taking your time to post your review, we take you feedback very serious. I apologize for the condition of our hotel at this time. My company has recently purchased this property and we will undergo a total renovation later this year. We have addressed the issues with the pool and spa, they are now up... More 

Rochester, New York
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 24, 2015

This hotel's location to the i95 and restaurants is very convenient, but the pool isn't operable which for a family with kids is a negative. The rooms are not the cleanest as others that we've stayed at. This is why it is rated at average

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Mjmetzler, thank you for taking your time to post this review, my company has recently purchased this hotel and we are in the process of repairing our pool, we will also undergo a total renovation later this year. Please accept our apology for this inconvenience, please visit us again once we have completed our upgrades and improvements. Thank you for... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed May 11, 2015

Although this property is a little outdated and the bed was not very comfortable the customer service was far beyond my expectations. I would stay again for that reason alone. A special thanks to James for making our stay very enjoyable.

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Mjmetzer, thank you for taking your time to post this review, I apologize for our pool not being ready during you visit. We are in the process of getting it ready for our guest to enjoy. We have recently come under new ownership and this is one of the issues we are addressing, we will undergo a total renovation later... More 

1 review
1 of 5 stars Reviewed May 9, 2015 via mobile

The hotel is very dated with uncomfortable beds. Our room door did not shut properly, so it would not lock without pushing extremely hard. The thermostat was old and incredibly sensitive, we were either freezing or burning up. The carpet and furniture had holes and tears in them. When we checked in, the tub had an inch of water in... More 

Was this review helpful? Yes
jamesmichaelwhite, Front Office Manager at Residence Inn Rocky Mount, responded to this review

Please accept my apology for the condition of you room, my company has recently purchased this hotel and we will begin a total renovation later this year. It is our main goal to return this hotel to the standard you deserve. Please give me a call at the hotel personally I wish to dicuss this stay with you. Thank you. More 

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