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All 21 Rocky Mount hotels

Courtyard by Marriott Rocky Mount

3.0 of 5 Hotel   |   250 Gateway Blvd, Rocky Mount, NC 27804
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Courtyard by Marriott Rocky Mount
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65%
Ranked #9 of 21 hotels in Rocky Mount
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Brittany S
  • Overview
  • Reviews (140)
  • Photos (30)
  • Amenities
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  • Room tips (26)
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140 people have reviewed this hotel

Traveler rating
    55
    36
    24
    21
    4
See reviews for
57
25
11
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed 5 days ago NEW

Customer service at front desk was okay. Seemed like I was more of a hassle than a welcomed guest. The air conditioner in our room was not working properly we were all sweating through the night. The bath tub was very dirty. The carpet was torn and coming up in spots. The bed was comfortable and it was convienent to... More

Was this review helpful? Yes
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your feedback. I greatly apologize about the service you received. None of our guests are a hassle, our job to serve you and I so sorry we fell below your expectations. I can assure you your experience does not reflect our best practices. I have shared your feedback with the staff. We are committed to... More

Naples, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Bath tub enclosure was moldy, shower curtain rod was drooping allowing the curtain to slump and gather in tub where you stand. Staff was advised of this problem. Otherwise, comfortable bed, quiet room. Business traveler would not stay at this hotel again due to the hygienic issues within the bathroom.

Was this review helpful? Yes
Lauren M, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your feedback. I greatly apologize about the condition of your tub. I have shared your feedback with housekeeping and maintenace and I can assure it is being taken care of. I would love the opportunity regain your trust. I know we can provide you with an EXCELLENT experience! Thank you for your business and I hope we... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

check in was easy and room was great being clean, orderly , new and comfy. location was nice and safe with plenty of light . the staff was helpful. this time I didn't use the pool of gym but last time it needed maintenace attention it appeared fine from the hallway. I will continue to be a regular customer up... More

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Virginia Beach, Virginia
Top Contributor
107 reviews 107 reviews
48 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very good property. Friendly staff, good value. Food prices a bit high, but this is typical of Courtyard by Marriott. We would stay there again if we stop in the Rocky Mount area. We have recommended this property to friends.

Was this review helpful? Yes 1
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for this awesome review! It is truly our pleasure to serve you! Your referrals also greatly appreciated! I will be sure to share your comments with the staff. Safe travels to you and we anxiously await the opportunity to serve you again! More

New York City, New York
1 review
5 of 5 stars Reviewed June 8, 2014 via mobile

This was such an excellent hotel, the staff was excellent. While staying I experienced a whole new world, an EXCELLENCE world. Thank you to such a excellent team. I will make this out families new stop from now on.

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CIrockymountgm, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank for this EXCELLENT review! Our service is centered around EXCELLENCE and we are so happy to share it with you. It was our pleasure to serve you and we look forward to your many returns! Thank you for your business! More

Trenton, New Jersey
Top Contributor
50 reviews 50 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 7, 2014

From a platinum Marriott member -- this Courtyard is run down and needs some TLC. Toilet paper holder not in the wall and drapes have rarely been cleaned. Had a 2013 calendar of events hanging on the fridge.

Was this review helpful? Yes 2
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your review. I greatly apologize for the inconveniences you experienced while at our property. Our goal is to provide an excellent experience warranting a return and I'm so sorry we failed you. I have shared your experience with the entire staff in an effort to prevent from re-occurring. I would like to thank you for your loyalty... More

Conover, North Carolina
Top Contributor
132 reviews 132 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 5, 2014

Located just off I-95 and US 64 this gem is tucked back in a corner but worth the turns to find. Quiet, so clean you'd think it was brand new - but it's 3 years old - with very nice, friendly staff and good food. One of the better Courtyard's I've stayed in - and one I'd highly recommend.

Was this review helpful? Yes
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for this awesome review. It was truly our pleasure to serve you! I will be sure to share your feedback with the entire staff. Whenever you are back in the Rocky Mount area, we hope to have the pleasure of serving you again. Thank you for your business! More

New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 5, 2014

As a long time Marriott customer and Time Share owner I have come to expect first quality in all respects when staying at a Marriott property. I was quite surprised to find the state of our room to be well below those standards. The furniishings looked terribly used and tired, characterized by chipped,marred and scratched furniture. The elevator rug was... More

Was this review helpful? Yes 2
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your review. I greatly apologize and understand your frustrations regarding condition. We are hoping to schedule a renovation very soon. Thank you the kind comments regarding the staff. I will be sure to share. Your loyalty to Marriott is very appreciated and I hope we can regain your trust and earn your business again. More

Columbia, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 4, 2014

This is a good location with several places to eat. The hotel is always clean, comfortable and quite. The pool area is also clean with loads of towels. I have no problems when I call the front desk for anything, including a roll out bed or extra soap. The staff members are always kind respond with a quickness. Above all,... More

Was this review helpful? Yes
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for this awesome review. I'm so glad you were able to enjoy your stay with us and your continued loyalty is appreciated. Also thank you for the wonderful comments about Danielle. I will be sure to share. We anxiously await your return and opportunity to serve you again. More

King William, Virginia
Top Contributor
132 reviews 132 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed June 1, 2014

This is a great location with a couple restaurants nearby but the facility itself could use some work -- our bathroom was quite a bit rundown and the fitness center was out of service. The bed and pillows were excellent which made for a very restful night in a quiet area. Just what we needed. This was just an average... More

Was this review helpful? Yes 1
CIrockymountgm, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your feedback. I am glad you were able to enjoy a excellent night's rest in our comfortable beds. I apologize for the inconvenience regarding our fitness center. When you are back in the area please give us another try. I know we could provide an excellent experience to match our excellent beds. Thank you for... More

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Additional Information about Courtyard by Marriott Rocky Mount

Address: 250 Gateway Blvd, Rocky Mount, NC 27804
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Rocky Mount
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Rocky Mount 3*
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Also Known As:
Courtyard By Marriott Rocky Mount Hotel Rocky Mount
Courtyard Rocky Mount
Rocky Mount Courtyard
Rocky Mount Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Rocky Mount
Hotel Class
Official Description (provided by the hotel)
We have finished our renovations. Our new Bistro is open for breakfast and dinner. We also have a cocktail lounge for your relaxation. We also serve Starbucks coffee!! ... more   less 
Number of rooms
87

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