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Courtyard by Marriott Rocky Mount

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250 Gateway Blvd, Rocky Mount, NC 27804
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Courtyard by Marriott Rocky Mount
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Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
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165 reviews from our community

Traveler rating
    60
    44
    31
    25
    5
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63
32
15
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Florida
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We travel frequently for business and Rocky Mount is a good spot. In the last few months we've stayed in rocky mount 3 times. Twice with our pet and once without. For our trip without our pet we decided on the Courtyard. We stayed in room 109 and it was clean but very old. Chipped tub and chipped furniture. I... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your comments with regard to your stay here. It pleases me to let you know that we are currently undergoing a renovation that includes the rooms, bathrooms and pool area. I hope you will stay with us again after we are completed with the renovations so that you may expereice a Brand New Stay! Sincerely, Su Anderson... More 

Bryn Mawr, Pennsylvania
Top Contributor
53 reviews 53 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay so I am clean hotel snob. This Courtyard is very clean. Nice entry with a Bistro. We had a nice room with a balcony, when was the last time you had that. Not that their was much to see, but it was nice to open the doors in a room for once. Great welcoming staff, actually better than most.... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your kind words. We are currently undergoing a renovation of our hotel. I hope you will be able to come stay when it is complete....maybe we can get a "4" out of you then. (smiles) Sincerely, Su Anderson General Manager More 

Pasadena, Maryland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel provided a great stop from a long day drive. The front desk staff was very friendly and accommodating. After a long drive we decided to just eat in the hotel instead of venturing out to one of the many locations nearby. The restaurant//bar was busy due to the NCAA Mens Final Four game...but the staff was friendly and... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your positive review of our property and your stay. I will pass along your comments to my staff. They will be happy about everything that you said. I hope you will be able to stop by again once our renovations are complete. I know that it will be a brand new stay for you when... More 

Senior Contributor
49 reviews 49 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are loyal Marriott customers and so we stay at their hotels whenever we travel. The lobby was renovated and the rooms are undergoing renovation beginning this month. While our room was a bit tired looking it was immaculately clean with nice linens. The staff could not have been more friendly and accommodating.

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your kind words. I will pass along your comments to my staff! Sincerely, Su Anderson General Manager More 

Mebane, North Carolina
Top Contributor
61 reviews 61 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this Courtyard for a dance competition for an entire weekend. We spent time in the indoor pool (which was very clean), and ate a meal in the Bistro. Bistro was a bit overpriced, but when the food came we were pleased with it. We did have to wait a while at the counter before someone appeared to... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let me know how your stay was while at my hotel. I appreciate all of your comments and will pass them along to my staff. I am sorry that you had to wait on your food longer than necessary. I will pass this along to my staff there so that they may take... More 

South Florida, Florida
Top Contributor
437 reviews 437 reviews
162 hotel reviews
342 helpful votes 342 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a really nice Courtyard. We hadn't planned on staying here, but needed a place for overnight because of bad weather, and this one had the best rate, so we picked it. There is a really wonderful staff here. The young lady checking us in was very nice and had a great personality! (We checked in on 03/05/2015 @... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your kind words with regard to your stay here at the hotel. I KNOW my staff will be thrilled when I share all of your positive comments. I will be sharing your comments with them right away! Thanks again, Su Anderson General Manager More 

Bohemia, New York
Top Contributor
51 reviews 51 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 4, 2015

We stayed at this hotel February 2015 traveling back to Long Island from Orlando. We had two rooms, one King with pull out sofa and 2 Queen beds. The rooms were cleaned but our King room had an odd smell. Not a overly bad smell just odd. My mom and daughter were next door and their room smelled fine. My... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your kind words with regard to your stay at my hotel. I am not sure what happened with your reservation as we do have some rooms that have pull out sofa beds with a full size bed in them and also rooms that you mention that are a single pull out, what I would refer to also,... More 

Palm Harbor, Florida
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 26, 2015

I stayed in this Marriott Courtyard in Rocky Mount, NC. The lobby and Bistro was at a temperature of 57 degrees - yes 57 degrees! Grant the weather outside was 10 degrees and icy, but this hotel was FREEZING and no one at the hotel front desk seemed to notice or care about us trying to eat in the Bistro... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for taking the time to review your recent stay with us. I know the lobby was so cold on those days that we hit record lows here in NC. With the front doors opening and closing with arrivals and depatures of guests, it was so hard for the heat to keep up and keep the lobby/BISTRO... More 

boston
1 review
2 of 5 stars Reviewed February 25, 2015

On stormy day Feb.16 parking lot and sidewalks un plowed .Second day was sunny but still no plowing.Abutting properties Doubletree.Comfort Inn and Outback plowed and were in fine condition on Tuesday.Subject property still untouched on Wednesday.Only able to get my car because of my handicap was the kindness of a fellow guest who was also appalled at outside conditions.Five calls... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for letting me know of your unpleasant experience at the hotel mid February. I have just returned to my office from being gone on business which would explain why you havent heard from me with regard to this matter. I apologize that you have felt neglected from my not responding to your calls. I understand that... More 

Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 22, 2015

I stay in a lot of Marriotts, especially Courtyards. This one sorely needs an update. Popcorn ceiling with multiple patches, rusty fixtures in the bathroom, caulking missing. Heater/AC with just two settings, a small fridge that I had to shut off because it made a lot of noise. It just looks and feels tired. Oh yeah, only one regular coffee... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for taking the time to review with us your stay at the Courtyard in Rocky Mount. This hotel is under new ownership and management as of September of 2014. The ownership, upon purchase of the hotel, has made a commitment to our loyal guests to renovate the hotel as soon as possible. It gives me great... More 

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