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Courtyard by Marriott Rocky Mount

3.0 of 5 250 Gateway Blvd, Rocky Mount, NC 27804
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Certificate of Excellence 2014
Courtyard by Marriott Rocky Mount
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Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
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153 reviews from our community

Traveler rating
    58
    40
    27
    23
    5
See reviews for
59
29
14
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Meriden, Connecticut
Top Contributor
123 reviews 123 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I ended up at this hotel, because the Residence Inn next door was full, and I had been driving all day, and needed a place to stay the night. The person at the check in desk must have been sick, because she barely had a voice above a whisper, and was not friendly. I had to keep asking her to... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for taking the time to let us know how your stay was while at the Courtyard in Rocky Mount. I am so sorry that your stay was less that you expected from a Marriott property. It is true that the Courtyard Hotels have gone with a new breakfast concept in which it no longer includes the... More 

West Melbourne, Florida
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Easy on and off 95. Staff are extremely nice and helpful. Nice room's, comfy beds, quiet and clean. Being alone I felt very safe! Plenty of places to eat too. I will use them for my trips in July and October.

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let me know of your experience with the Courtyard in Rocky Mount. I am deeply sorry for the way that you were treated and would love to speak with you in more detail. Please give me a call so that we may discuss this matter further. Thank you so much, Su Anderson More 

Mullica Hill, New Jersey
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was travelling with my family from Disney to NJ. Made reservation at Marriott courtyard in Rocky Mount NC to stay overnight to get some sleep. We informed them that we will be reaching past midnight. When arrived there after 10 hours of drive; we were told that they overbooked the hotel and have no room for us. The most... More 

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

I am so sorry that your experience with my hotel was less than you expected. I would love to speak with you further with regard to this matter. Please feel free to contact me wither via phone or email to discuss. Sincerely, Su Anderson More 

Bridgewater, New Jersey
Top Contributor
56 reviews 56 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Large comfortable and clean room but not up to the normal Marriott standards. Peeling sheet rock in the pool, hot tub was only warm and jets didn't work, moldy wallpaper, chipped tub and dirty grout in the bathroom. The whole place needs a facelift.

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let me know how your stay was while in Rocky Mount at the Courtyard. I want you to know that we are under new ownership at the hotel and have made an immediate commitment to renovate the hotel starting in March of 2015. We are very excited about the changes that are coming.... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Easily accessible from I-95. Complimentary Starbucks coffee greeted me upon check in. Small cafe with limited breakfast and lunch items in addition to wine and beer. The room was very clean and fairly modern. The bed was clean and comfortable. Plenty of outlets for charging up our electronics. Nice TV but remote was not working- we called for batteries but... More 

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Nashville, Tennessee
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 25, 2014

Several ball teams were having games while I stayed there and thought they had the right to play in the hall, including bouncing balls, banging on doors, talking loud. Finally at midnight, I got up and asked the guys to quieten down as some people were trying to sleep. They apologized and it got quiet. But I should not have... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the noisy guest. We try to meet all guest expectations. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to contact me. More 

New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2014

Courtyard has long been my go-to hotel for business and casual travel, usually so reliably clean with good amenities and service. Hence my disappointment at Rocky Mount. Pluses: the only staff I encountered (desk clerk) was friendly and efficient, no problems there. The bed was comfortable and clean. Minuses: Trucks roaring by all night on the highway right outside the... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. We strieve for excellence in our overall look of the hotel. I f you are ever in the Rocky Mount are do not hestiate to contact me. More 

Quechee, Vermont
Top Contributor
74 reviews 74 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 11, 2014

Stopped there on our way South. We had no reservation and only stopped in Rocky Mount because of the bad weather. Conveniently located off I95 there are several choices among the various motel/hotel chains and we picked the Courtyard because of Marriott's reputation for certain standards. While the price was right, almost lower than expected, what we found is a... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. We strieve for excellence in the overall look of the hotel. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to contact me. More 

Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 9, 2014

We have stayed in MANY Marriotts and are Platinum members. This Courtyard is not up to par. The common areas are lovely. The staff is adequate. The room was a huge disappointment. The tub is moldy and patched. Badly needs a bathroom renovation. We are in a handicapped room and the hand held shower is not functional. Toilet did not... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. In the beginning 2015, The Courtyard Rocky will undergo major renovation. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to call me. More 

London, Canada
Top Contributor
300 reviews 300 reviews
73 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed October 30, 2014

This is a standard Courtyard by Marriott. The nice thing is that when you check into a Courtyard, you know what to expect. Room was clean and had a frig and microwave. Gym had relatively new equipment that was in good shape. Pool area was clean and well looked after. My only complaint is that I wished they had free... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your feedback. We definitely consider your suggestion. Thank you. More 

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Additional Information about Courtyard by Marriott Rocky Mount

Address: 250 Gateway Blvd, Rocky Mount, NC 27804
Location: United States > North Carolina > North Carolina Coast > Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Rocky Mount 3*
Number of rooms: 87
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Also Known As:
Courtyard By Marriott Rocky Mount Hotel Rocky Mount
Courtyard Rocky Mount
Rocky Mount Courtyard
Rocky Mount Marriott
Hotel Style:
#7 Business Hotel in Rocky Mount

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