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Courtyard by Marriott Rocky Mount

3.0 of 5 250 Gateway Blvd, Rocky Mount, NC 27804
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Certificate of Excellence 2014
Courtyard by Marriott Rocky Mount
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Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
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148 reviews from our community

Traveler rating
    57
    39
    25
    23
    4
See reviews for
58
29
12
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Several ball teams were having games while I stayed there and thought they had the right to play in the hall, including bouncing balls, banging on doors, talking loud. Finally at midnight, I got up and asked the guys to quieten down as some people were trying to sleep. They apologized and it got quiet. But I should not have... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the noisy guest. We try to meet all guest expectations. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to contact me. More 

New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 17, 2014

Courtyard has long been my go-to hotel for business and casual travel, usually so reliably clean with good amenities and service. Hence my disappointment at Rocky Mount. Pluses: the only staff I encountered (desk clerk) was friendly and efficient, no problems there. The bed was comfortable and clean. Minuses: Trucks roaring by all night on the highway right outside the... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. We strieve for excellence in our overall look of the hotel. I f you are ever in the Rocky Mount are do not hestiate to contact me. More 

Quechee, Vermont
Top Contributor
74 reviews 74 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 11, 2014

Stopped there on our way South. We had no reservation and only stopped in Rocky Mount because of the bad weather. Conveniently located off I95 there are several choices among the various motel/hotel chains and we picked the Courtyard because of Marriott's reputation for certain standards. While the price was right, almost lower than expected, what we found is a... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. We strieve for excellence in the overall look of the hotel. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to contact me. More 

Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 9, 2014

We have stayed in MANY Marriotts and are Platinum members. This Courtyard is not up to par. The common areas are lovely. The staff is adequate. The room was a huge disappointment. The tub is moldy and patched. Badly needs a bathroom renovation. We are in a handicapped room and the hand held shower is not functional. Toilet did not... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

I do apologize for the inconvenience. In the beginning 2015, The Courtyard Rocky will undergo major renovation. I would love to regain your trust. If you are ever in the Rocky Mount area, do not hestiate to call me. More 

London, Canada
Top Contributor
287 reviews 287 reviews
69 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed October 30, 2014

This is a standard Courtyard by Marriott. The nice thing is that when you check into a Courtyard, you know what to expect. Room was clean and had a frig and microwave. Gym had relatively new equipment that was in good shape. Pool area was clean and well looked after. My only complaint is that I wished they had free... More 

Was this review helpful? Yes
Denise B, Front Office Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your feedback. We definitely consider your suggestion. Thank you. More 

Nutley, NJ
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 19, 2014

We chose this hotel because of it proximity to exit and enter 95. The staff was very friendly at check in and at the restaurant. Service was a bit slow in the restaurant but I think that is a southern thing. The rooms can use a little updating but for the price, free parking and the convenience - it is... More 

Was this review helpful? Yes
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your feedback. I am glad you enjoyed your stay. I will be sure to share your comments with Bistro in an effort to improve our service. I hope we have the opportunity to serve you again. Thank you for your business. More 

toms river, new jersey
Top Contributor
141 reviews 141 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 13, 2014

Directly off of I95. Nice hotel with indoor pool and small lunge area for watching TV, getting a drink or a small to eat. There are 2 restaurants within walking distance. will definitely stay here again next year when traveling to Myrtle Beach

Was this review helpful? Yes 2
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for feedback. I am so happy you enjoyed your stay and plan on making Courtyard Rocky Mount your home away from home next time you are in the area. I will be sure to share your comments with the staff. Thank you for your business and we anxiously await your return. More 

Rockville Centre, New York
Top Contributor
59 reviews 59 reviews
50 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stopped over here while traveling on 95. There are other hotels very close and it is not located directly on the highway. We had a good sleep, the woman who checked us in was a very nice. There is a Starbucks on site and a Texas Roadhouse within walking distance. Next time I am traveling on 95, I would... More 

Was this review helpful? Yes 13
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your review. I am so glad you enjoyed your stay. I will be sure to share your comments with the staff. We look forward to your many returns and the opportunity to serve you again. Thank you for your business. More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2014

Customer service at front desk was okay. Seemed like I was more of a hassle than a welcomed guest. The air conditioner in our room was not working properly we were all sweating through the night. The bath tub was very dirty. The carpet was torn and coming up in spots. The bed was comfortable and it was convienent to... More 

Was this review helpful? Yes 4
COMFORTINNGM2014, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you so much for your feedback. I greatly apologize about the service you received. None of our guests are a hassle, our job to serve you and I so sorry we fell below your expectations. I can assure you your experience does not reflect our best practices. I have shared your feedback with the staff. We are committed to... More 

Naples, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 15, 2014

Bath tub enclosure was moldy, shower curtain rod was drooping allowing the curtain to slump and gather in tub where you stand. Staff was advised of this problem. Otherwise, comfortable bed, quiet room. Business traveler would not stay at this hotel again due to the hygienic issues within the bathroom.

Was this review helpful? Yes 5
Lauren M, Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for your feedback. I greatly apologize about the condition of your tub. I have shared your feedback with housekeeping and maintenace and I can assure it is being taken care of. I would love the opportunity regain your trust. I know we can provide you with an EXCELLENT experience! Thank you for your business and I hope we... More 

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Additional Information about Courtyard by Marriott Rocky Mount

Address: 250 Gateway Blvd, Rocky Mount, NC 27804
Location: United States > North Carolina > North Carolina Coast > Rocky Mount
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Rocky Mount 3*
Number of rooms: 87
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Also Known As:
Courtyard By Marriott Rocky Mount Hotel Rocky Mount
Courtyard Rocky Mount
Rocky Mount Courtyard
Rocky Mount Marriott
Hotel Style:
#7 Business Hotel in Rocky Mount

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