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Courtyard by Marriott Rocky Mount

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250 Gateway Blvd, Rocky Mount, NC 27804
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Courtyard by Marriott Rocky Mount
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Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
Courtyard by Marriott Rocky Mount
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bluffton, South Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having been at this establishment a short while ago and giving it a less than stellar review, I took the challenge of the responding Manager Ms. Greene, and went back. Much to my delight the hotel did what was promised and my stay was terrific. I have since booked two other stays for future travel as I frequent Rocky Mount... More 

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Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel shook my confidence in the Marriott brand. I am a member of Marriott rewards due to the consistent quality of this chain. I have never been disappointed... Until now. My family and I stopped there for the night on our way to Myrtle Beach. When we first walked in the lobby was everything one would expect from the... More 

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Travelers are raving about these Rocky Mount hotels

Maryland
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stop a lot in Rocky Mount on north/south trips. We decided to try this Courtyard again as it reviews have (now suspiciously) trended upward following a renovation. As we parked, we noted a dumpster and construction equipment were still in the parking lot. Inside the lobby sounded like a riot with a group having a party. After we checked... More 

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Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let us know how your stay was here in Rocky Mount. I understand all of your concerns with regard to our renovations. At the time of your stay, our renovations are 90% complete. We still have to do the tub work that you mentioned in your comments. At the time of your stay,... More 

Port Matilda, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Went to check in, after a very long day on the road...(husband, myself, and 2 kiddos)...had a confirmation number for my reservation, but was told by the front desk person..(and I quote)..."Well we ain't got any rooms." WHAT ??!!! First of all, let's use correct grammar, second of all, I have a reservation !!!! We ALWAYS stay at Marriott owned... More 

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Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for letting me know how your arrival was at our hotel I am so sorry that you were greeted in this fashion by my staff. I want to assure you that I have passed along your comments to the appropriate team leaders here to ensure that this is never the way our loyal guests are greeted in the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 16, 2015 via mobile

Booked my stay a month in advance, king bed. Arrived after 13 hr trip fro Florida, told no king room, only doubles Ok, then no tv remote, then same room no wires connecting TV.... MOVE RO ANOTHER ROOM, NO A/c.. Back to desk, NO OTHER ROOMS...really. Left hotel, trsveled78 hrs to NJ, getting in @ 4 am. The manager should... More 

Was this review helpful? Yes 2
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

THank you so much for your comments with regard to your recent stay at the Courtyard by MArriott in Rocky Mount. I cannot express my apologies for your multiple room moves due to the rooms not being in good move in condition. With our recent renovations, we have tried to be so careful when putting the rooms back in order... More 

Leawood, Kansas
Level Contributor
300 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed May 31, 2015

After two nights running of staying in Fairfield Inns, I really missed the free breakfast (hint hint Marriott.) Other than that, not a whole lot to make the stay memorable one way or another. Solid choice for the Marriott flag.

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Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

THank you for your comments. Sincerely, Su Anderson More 

Gilbert
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed May 27, 2015

I stayed here on a business trip. The hotel was under renovations, so i do not know it if the room i stayed in was a pre-renovated room or yet to be renovated. If it was a pre-renovated room, then it is okay and i am sure the beds, and furniture will be replaced and the doors to the bathroom... More 

Was this review helpful? Yes 1
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let us know how your stay was. We are still going through the pains of renovations here and are looking forward to a brand new hotel. I will pass along your comments to my BISTRO staff and offer some more trainng for the newer employees that we have brought on. Thank you again... More 

Southern US
Level Contributor
182 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed May 4, 2015

The Good: most of the hotel is renovated, good location, lobby is nice, very good service. The Bad: old furniture and furnishings in places, pool being redone and closed, a little confusing to find This is an older hotel that is 2/3s renovated. The exterior, lobby and most of the walls look great. Some furniture has seen a decade of... More 

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Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

THank you for taking the time to let me know how your stay was while here. As you know, we are undergoing a renovations of our rooms. We will very soon be a brand new hotel with brand new furniture. I hope that you will be coming back through Rocky Mount again so that you may experience a Brand New... More 

Monmouth County NJ
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2015 via mobile

Family Being marriott time share owners I'm Highly disappointed!!! $119 night is too much for unrenovated rooms with chewed up furniture, chipped old painted tubs, mini fridge that sounds like a truck breaking down, squeezing thru end table and crooked dresser to get to bedroom, no complimentary tea or coffee breakfast or shampoo etc. Stay elsewhere for $20 more and... More 

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Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

I am so sorry that your stay was less than you have come to expect from a Marriott property. My company has recently purchased this hotel in Sept of 2014. The first commitment that they made to us and to Marriott was to renovate the rooms and some of the public areas. As you can see, we are just beginning... More 

Haddonfield, New Jersey
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed April 22, 2015

I have found the Courtyard to be my favorite chain of hotels in the past year but this one was a little disappointing. No one was very friendly or welcoming, the room was clean but the beds weren't very comfortable. All and all it was a very unmemorable stay. Won't be back to this Courtyard.

Was this review helpful? Yes
Su A, General Manager at Courtyard by Marriott Rocky Mount, responded to this review

Thank you for taking the time to let me know how your stay was while in Rocky Mount. I am so sorry that your expectations were not met. I have forwarded your comments to each and every one of my leadership team to have them share with their staff. I am so sorry that my staff did not treat you... More 

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