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Quality Inn & Suites Rockingham

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400 West Broad Street, Rockingham, NC 28379
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1 room 1 guest
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Quality Inn & Suites Rockingham
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54 Reviews from our TripAdvisor Community

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Traveler rating
    9
    18
    13
    5
    9
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15
9
5
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
  • All months
    (54)
  • Mar-May only
    (20)
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    (20)
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    (8)
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    (6)
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North Carolina
2 reviews
2 of 5 stars Reviewed 1 week ago

Booked room in advance. Arrived to 10:30pm and the door into the hotel was locked and no front desk help present. A small exterior check in area was accessible and this was my first clue that things were not good. Received card keys and went to room. All rooms are accessible from outside walkway, older style hotel. This was a... More 

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Springfield, Ohio
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Did not intend to stop for the night, so no advance research with TripAdvisor which made me a little nervous. Check in efficient, but first door would not open, so quickly assigned another room. Room door did not fit properly so lots of light and highway noise. In addition, loud-mouthed guests in parking lot, but my fault as I was... More 

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Ashley H, General Manager at Quality Inn & Suites Rockingham, responded to this review

Thank you for taking time to complete a survey. I apologize for the door issue that occured during your stay and will share your feedback with my maintenance department so we can fix immediately. However; I am pleased to hear that overall you were satisfied with our staff, your clean room, and the hot breakfast. More 

Capitol Heights, Maryland
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

I stayed here on August 14 -15, 2015 to attend my family reunion, the staff was very nice and courteous but the hotel itself is not very clean and "needs updates". The bathroom was the worst ever!!! shower need to be replaced along with the toilet need to be replace as well. Mattress way too soft probably need to be... More 

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Ashley H, General Manager at Quality Inn & Suites Rockingham, responded to this review

I apologize on behalf of my entire team for failing to meet your expectations regarding your recent visit to our hotel. We are actually in the process of updating all rooms. If your ever in the area again we hope that you give us another try. More 

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kentucky
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 13, 2015

Clerk at front was extremely nice and was originally from my home area. Room was clean and water was hot. New TV along with microwave and refrigerator. Free WiFi and breakfast. It was convenient to the interstate.

Was this review helpful? Yes
Ashley H, General Manager at Quality Inn & Suites Rockingham, responded to this review

Thank you for taking the time to complete a survey regarding your recent visit to our hotel. We are so pleased to hear that you were satisfied with our friendly staff, clean room, and the free wifi and breakfast. If your ever in the area again we hope that we can accommodate you again! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015 via mobile

We stayed here on 5/23/15 -5/24/25 Everything was good except for they ran out of breakfast before time. We were told that breakfast ended at 10 a.m. I went downstairs at 9:00 a.m. to eat. All of the eggs and bacon was gone. The lady was pulling the pans out. When my husband asked if they would be putting no... More 

Was this review helpful? Yes 1
Ashley H, General Manager at Quality Inn & Suites Rockingham, responded to this review

I apologize for the service you received from our breakfast bar attendent during your visit to our hotel. We value your business and your feedback and I assure you we have taken action in correcting the customer service that our breakfast bar attendents provide to our guests so this does not happen again. More 

GA
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 19, 2015

Once again, we came back to this hotel and IT'S ALWAYS SOMETHING. First off, the check in lady was very nice but once we got in the room, that's when the problems started. The room stinks and there was stains on the cover. BUT, the front desk lady was very helpful, she offered me some spray and another spreed and... More 

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Ashley H, Manager at Quality Inn & Suites Rockingham, responded to this review

I am pleased to hear that overall your stay was ok and that my desk clerks were helpful with the inconvenience that occured during your stay. I would like to apologize for the smell in your room and the stains on the cover. I will take action in correcting these issues right away. Again thank you for your business and... More 

Charleston, South Carolina, United States
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed May 6, 2015

HORRIBLE. Worse mattress I ever slept on. Not dirty, just small and rock like in nature. It's obvious this is a universal thing. Lets throw on a $299 king mattresses and SAVE MONEY. You know you're in trouble when the top of the mattress and the bottom of the head board exposes a GAP!!! So low was like sleeping on... More 

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Ashley H, Manager at Quality Inn & Suites Rockingham, responded to this review

I apologize for my entire team for failing to meet your expectations regarding the mattress in your room. We value your feedback and use it to make improvements where needed. We are actually in the process of purchasing new mattresses for the entire hotel. I will also take measures in correcting my front desk clerks behavior in how to handle... More 

Apex, North Carolina
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed October 17, 2014

Booked for two nights this week for business. This is a typical outdoor corridor hotel, dated like most of the reviews here said, average rooms, average cleanliness, average breakfast, nothing beyond that. But where they lost my business was when there was a problem and they did nothing to show that they valued my business. On the morning after my... More 

Was this review helpful? Yes 2
Ashley H, Manager at Quality Inn & Suites Rockingham, responded to this review

Please allow me to apologize for the inconvienence regarding the internet. We were in the process of switching our internet provider and they ran across some difficulties. We have no control over that issue but are happy to assure you that it is back up and running perfectly. More 

GA
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 27, 2014

I wrote a review about this hotel last winter, and had the wrong hotel. It was the Quality Inn, but not this one, not even in this state. So, I wanted to apologize to the hotel, the manager, the employees, and those who read my review. Although, I have stayed at this hotel before and that's why I returned. The... More 

Was this review helpful? Yes
Ashley H, Manager at Quality Inn & Suites Rockingham, responded to this review

Thank you so much for taking time to fill out a survey and clarifying the last one. We are so pleased to hear that you enjoyed your stay at our hotel and that you got a good nights rest. We look forward to accommadating you again in the future! More 

Detroit
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 5, 2014

Just there for and overnight stop over. Hotel staff was friendly and helpful. The room had a fresh smell and clean linen. The carpet was clean, the bathroom was also clean. The breakfast was fine and the area was clean. Check in and out was just great.

Was this review helpful? Yes 2
Ashley H, Manager at Quality Inn & Suites Rockingham, responded to this review

Thank you so much for taking the time to fill out a review on your recent stay at our hotel. We are so pleased to hear that our staff was friendly,room was clean, and that you enjoyed the free hot breakfast. We thank you for your business and look forward to accommodating you with the same experience next time your... More 

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