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Residence Inn Raleigh

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1000 Navaho Drive, Raleigh, NC 27609
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Residence Inn Raleigh
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Linden, New Jersey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

My family (dogs included) stayed at this hotel last year (2014) on our annual drive down from NJ to SC. I picked this hotel specifically because it was dog friendly and received good ratings from other dog owners. Although we were only there one night, we were extremely pleased with our stay. The room was clean, the bed was so... More 

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Knightdale, North Carolina
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My house just burnt down, including all my credit cards, ID's and everything, my insurance put me up in this place. Upon check in the June "Employee of the month" checked me in. She asked for a credit card for the room. I told her that everything was burned in a fire and the insurance company called them ahead of... More 

Was this review helpful? Yes 2
jason h, General Manager at Residence Inn Raleigh, responded to this review

Thank you for your review. I apologize that you experienced this at check in. It is our goal that everyone has a great stay and this was an issue with communications between your housing provider and our delivery of the messages at check in. We understand that your situation is devastating and we could have found a way to better... More 

Jackson, MI
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We reserved this place at the last minute due to its close proximity to Duke Raleigh Hospital where my Mom was having surgery (despite being denied the Hospital nightly rate for families, we decided to stay anyway). After a long day at the hospital, we went to our room where we had quickly dropped out bags earlier that evening only... More 

Was this review helpful? Yes 1
jason h, General Manager at Residence Inn Raleigh, responded to this review

I am very sorry that your experience was not up to the standards that we operate on. We are very gracious of our guests and we want to make sure we provide the best possible room with the best possible service. This property has over 6 acres of landscaping that all of our guests and team members interact with daily.... More 

Richmond, Virginia
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I spent a night at the Residence in and it was close to the freeway and was a two story with plenty of room. Downstairs was a kitchen and sitting area and upstairs was a bathroom and bedroom. There was also a pull down bed downstairs. The get together in the evening they had bar-b-que the night. I was not... More 

Was this review helpful? Yes 1
jason h, General Manager at Residence Inn Raleigh, responded to this review

Mike, Thank you so much for your Trip Advisor review. We are so pleased that your stay was great. We look forward to your return to Raleigh and hope that you will choose to stay with us again! Thank you again for your business! More 

Nags Head, North Carolina
2 reviews
2 of 5 stars Reviewed June 29, 2015

Stayed Friday and Saturday late June while SO had training class. We were assigned room 123 which was upstairs. The bed was bad, really bad. Bathroom felt cheap. Breakfast good. Kind of a sketchy neighborhood. Would not stay there again.

Was this review helpful? Yes 1
jason h, General Manager at Residence Inn Raleigh, responded to this review

Will, I apologize that your experience was not great. We do everything we can to try and make sure all of our guests have a great stay. Our rooms are all apointed with the same decoration and furniture. I will make sure my team knows that there was an issue with that bed and see if there is something we... More 

Roanoke Rapids, North Carolina, USA
Level Contributor
6 reviews
4 of 5 stars Reviewed June 17, 2015

The room was wonderful; very clean. Did not hear others around us. The management allowed us to check out late, which was great. We were there because my mother was having surgery. Late check out allowed my 7 year old extra time to be out playing and not in the hospital. My only complaint, on the first morning, we went... More 

Was this review helpful? Yes
jason h, General Manager at Residence Inn Raleigh, responded to this review

Melonie, Thank you for staying with us we appreciate your business. I am sorry that you did not get to experience breakfast sometimes during a very busy time things can run out we try our best to keep everything stocked but sometimes we are cooking as fast as we can but the food is moving from the buffet much faster.... More 

Florence, South Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 16, 2015

My friend Larry and I stayed at this hotel on the night of May 22nd for the Dave Matthews band. We booked the hotel stay with my Associate rate and upon checking in found that we'd been upgraded to a large two story suite. The gentleman that checked us in was very polite and well spoken but I don't recall... More 

Was this review helpful? Yes
jason h, General Manager at Residence Inn Raleigh, responded to this review

Thank you for your business we do appreciate your feedback. We pride ourselves on providing rooms that are problem free. We will take measures to ensure that our housekeeping team does not miss items in the rooms. I hope that you come back and see that this was a time when we overlooked something that is not overlooked all of... More 

Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 11, 2015

Wow! A full size refrigerator and stove for the same price as a room at the Hyatt is quite shocking. Breakfast served in the morning. Rooms are set up like studio townhomes. Very cozy. Bed was firm, so if you are looking for something soft...head back to the Hyatt. Also...ask for a room on the ground floor of you have... More 

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jason h, General Manager at Residence Inn Raleigh, responded to this review

Thank you for your review. Our goal is to provide a great experience for all of our guests. We are happy that your stay was great. We do not have elevators so you may need some assistance that we will gladly provide if needed to get those heavy bags to the second floor. Thank you again for your business and... More 

San Diego, California
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 2, 2015

Had a week of training in Raleigh and stayed here. Loved the full kitchen and living room with a fireplace. Bathrooms need a remodel but everything else is very nice. Fitness center is small but you have access to a full fitness center 2 miles away. I would stay here again. Close to a lot of restaurants.

Was this review helpful? Yes
jason h, General Manager at Residence Inn Raleigh, responded to this review

I hope that your training was not so intense that you were not able to take in some of the sights while in Raleigh. This area has some wonderful museums, gardens and some of the most amazing foods that you can imagine. We hope that you can come back on a leisure trip and have a great time exploring the... More 

frederick, maryland
Level Contributor
423 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
4 of 5 stars Reviewed May 21, 2015

Comfortable stay; courteous service; nice Platinum member upgrade. I paid a government rate and got a complete two level suite with complete and well equipped kitchen, living room etc. A bit dated but felt very homey and comfortable. Outside patio with grill and other recreational services (pool, jacuzzi etc.).

Was this review helpful? Yes
jason h, General Manager at Residence Inn Raleigh, responded to this review

Thank you for your review we hope that you were able to use the Pool/Spa and grills while you were here. We look forward to your return and again thank you for your business. More 

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