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Sheraton Raleigh Hotel

3.5 of 5 421 S. Salisbury St., Raleigh, NC 27601
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Sheraton Raleigh Hotel
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Sheraton Raleigh Hotel
Sheraton Raleigh Hotel
Sheraton Raleigh Hotel
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348 reviews from our community

Traveler rating
    73
    108
    104
    37
    26
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50
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154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

Went for a overnight get away with friends. Hotel was in a great location. Walking distance to everything from good food to pubs and clubs. Check in was easy. Staff very friendly. Now is where its mixed-- The room. Room was ok. Had all of what a decent room should, even 2 free bottles of water. But, the room and... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed our warm and welcoming associates as well as our location in Downtown Raleigh. We have relayed your feedback regarding the status of your guest room, and we hope to welcome you back in the future. More

Franklin, Tennessee
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Sheraton for the IBMA convention and bluegrass festival in September. The staff was courteous, rooms clean and comfortable and overall services were excellent. In a great central location.

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide with valuable feedback. We are delighted to hear that you had an exceptional stay at the Sheraton Raleigh Hotel during IBMA. We take pride in our warm and welcoming environment and associates, and we look forward to welcoming you back to Raleigh in the future. More

Fayetteville, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here recently for a weekend in Raleigh. This hotel is right in the middle of thr action on Fayetteville street and is within walking distance of many restaurants, the convention center and the theaters. We stayed on the club level which had its own breakfast service and a serving of light snacks and drinks in late afternoon. Good value,... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had an exceptional stay at the Sheraton Raleigh Hotel during your most recent trip to Raleigh. We are delighted to hear that you enjoyed our Sheraton Club Lounge and the wonderful amenities that are offered. We are extremely lucky to be centrally located in Downtown Raleigh. Being surrounded by over 60 bars and... More

Durham, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a little late, but I would be remiss if I didn't write it. My friend stayed at this hotel for the second time at this same period. The accommodations were awesome, to include the view. I especially want to thank Christine Elchuck and Preston who provided special attention and service, above and beyond the call of duty. Looking... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are thrilled to hear that you had an exceptional stay at the Sheraton Raleigh Hotel during your Labor Day weekend! We are delighted when associates are recognized for going above and beyond expectations for our guests, and we are proud of Preston and Christine. Thank you for your valuable feedback, and we look forward to welcoming you back to... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I arrived to find yet another Sheraton under construction. This meant the hotel had scaffolding around the entry area and very poor illumination on the signage and entry area. Had to call the hotel to figure out where to park. Really tough if you are a woman traveling alone. You have to drive around the block and down a side... More

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback regarding your most recent trip to Raleigh. As we continue to improve our arrival experience, we have recently opened up the South Salisbury Street parking garage entrance to ensure a more convenient parking arrival. We are disappointed to hear that our check-in process was less than extraordinary, and... More

Sudbury, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here 5 nights for a conference. Very convenient for conference centre and downtown restaurants. Nice gym and pool area but there was a dead cockroach on the floor near pool area 2 days in a row... Noisy neighbours one night, security was quick to tell them to quiet down. Friendly staff.

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed our central location in Downtown Raleigh and the warm and welcoming associates at the hotel. We look forward to welcoming you back on your next trip to Raleigh. More

Lincoln, Nebraska
Top Contributor
79 reviews 79 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I cannot even look at what urped up out of the drain in my tub! Yucky! Truly looks as if someone barfed in the tub and it was never cleaned. Had to call the front desk when I checked in for blood on my comforter - too gross!

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are strongly disappointed to hear that your stay did not exceed expectations and that there were several guest room issues that were present during your stay. We have communicated with all of our departments to ensure that there are no repeats of concerns present during your stay.... More

CLT
Top Contributor
50 reviews 50 reviews
36 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 4 days in Sept, great spot if you are doing things downtown. The rooms are in ruff shape, furniture showing lots of ware, but it was clean. Liked having access to the club level which was a nice bonus. The staff were very good though. It does have potential if they reno the rooms.

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable comments regarding your most recent stay in Raleigh. We appreciate the feedback, and proper management will receive the information regarding the overall status of the furniture in the guest rooms. We hope that we have the privilege of welcoming you back in the near future. More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel and the employees are super. I arrived earlier than scheduled and my room wasn't ready. The front desk staff was so friendly and accommodating. I was invited to go to the club room for breakfast while waiting for my room. Erin went out of her way to make me comfortable during my wait. She stored... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had an exceptional experience during your most recent trip to Raleigh. We take pride in our warm and welcoming associates, and we are happy to see that we were able to deliver exceptional customer service. It sounds that you truly enjoyed our Sheraton Sweet Sleeper Beds as well as the Sheraton Club Lounge... More

Santa Monica, California
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 20, 2014

Arrival at this hotel in a car or a cab is awful and confusing, which starts one off with a terrible impression. Dropoff is at a level lower than reception and there is no signage or wayfinding of any kind. When I arrived there was no doorman, so no offer of help with bags, no directions and when I got... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback and your most recent stay in Raleigh. We are disappointed to hear that your experience did not exceed expectations and that there were any negatives to bring to our attention. We are delighted to hear that our front desk associates were warm and welcoming during your stay. The... More

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Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton

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