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All 80 Raleigh hotels

Sheraton Raleigh Hotel

3.5 of 5 Hotel   |   421 S. Salisbury St., Raleigh, NC 27601
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Ranked #40 of 80 hotels in Raleigh
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283 people have reviewed this hotel

Traveler rating
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    87
    80
    28
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Boston, Massachusetts
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel significantly for work, and have found that the Sheraton Raleigh is not only one of my favorite Sheratons in the country, but also an ideally located, family friendly, incredibly accommodating hotel with the most considerate staff I've ever had the pleasure to encounter. In early 2013, I began staying at this hotel and stayed through the summer every... More

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myrtle beach
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I hate giving a poor review because the hotel is in a great location downtown and we had a very pleasant experience with the front desk staff, they were extremely kind. But when we return to Raleigh, we will choose a different hotel next time. The room was very smoky smelling. The furniture was falling apart and obviously needed replacing.... More

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Toronto, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We booked on Priceline and the rate was so good we got two rooms, one for us and one for the kids. Having privacy during our vacations is a luxury my husband and I don't often have. The staff were welcoming and the rooms were clean. The hotel is nicely situated so as to be close to everything we visited... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time out of your day to provide us with this excellent feedback on your stay with us at the Sheraton Raleigh Hotel! We are delighted that you and your husband were able to have a relaxing weekend in Downtown Raleigh! It is rewarding to hear how well our staff took care of you and provided... More

blueloks
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I thought the price was right when I used Priceline for this hotel. It has a good location which was great for walking around Raleigh. The pool was fun and clean. The staff was great, they had nothing but smiles. I think I didnt enjoy that the windows didnt open. I felt a little claustrophobic. I did enjoy the bed,... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with feedback on your stay with us! We are delighted that you had a great experience with us and we look forward to seeing you again in the future. We do greatly apologize that your food was cold at Jimmy Vs and hope to provide you with a better experience next... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife and I had a Sat-Mon stay at this sheraton this past weekend. It was wonderful. The service from the check-in desk to the Club Lounge was excellent. I really enjoyed chatting with the Club Lounge staff as they went out of their way to offer us that Southern hospitality. My wife commented that the food was better that... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted that you had an exceptional experience with us at the Sheraton Raleigh Hotel. We really appreciate your valuable feedback on your experience with the front desk, club lounge, and Jimmy Vs. We look forward to providing you with another wonderful stay at our hotel in the future! More

Michigan City, Indiana
Contributor
12 reviews 12 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 5, 2014

I stayed at this hotel for a conference and it was just a nice hotel to stay in with nothing special. I was able to check in right when I arrived and the rooms were nice and clean. The bar/restaurant in the hotel was nice with decent pizza. The location of the hotel was right downtown with a little plaza... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to tell us about your experience with us at the Sheraton Raleigh Hotel. We are glad that your stay was comfortable and just as you imagined it. Thanks again for your valuable feedback. More

Raleigh, North Carolina
1 review
1 of 5 stars Reviewed February 25, 2014

I made a reservation, and check in time was 3PM. I tried to check in at 5 and they said no rooms were available. They said it would be 15-30 minutes. I tried again an hour later and they had no rooms. We went to dinner somewhere other than where we planned because we couldn't check in and unpack our... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We apologize for your room not being ready on time at our hotel. We are working diligently to prevent issues like this from happening in the future. Thank you for taking the time to present us with your valuable feedback. We hope to welcome you back in the future for a more pleasant experience at our property. Again we apologize. More

Des Moines, Iowa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2014

Stayed here for one night on a recent business trip. Spacious, comfortable room. Friendly, attentive staff. Only critical comment would be the parking situation in having to pay $12 to park in the hotel garage. I understand, and expect, that paying for hotel parking comes with the territory in larger cities (Chicago, New York, etc), but this is Raleigh.

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

That you for your valuable feedback on your experience with us at the Sheraton Raleigh Hotel. We are delighted that you enjoyed your stay! We apologize for the inconvenience of the $12 parking fee and will provide your feedback to the appropriate personnel. We look forward to welcoming you back in the future! More

North Carolina
Top Contributor
84 reviews 84 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 21, 2014

Stayed here on a business trip this week. The hotel is fine, clean, staff are friendly and helpful. Two downsides--the beds need to be replaced, and there are still updates to do to the rooms, the old style french balconies have been sealed shut, the window/door frames need replacing. Otherwise the hotel is quite nice. Check it out.

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted that you enjoyed your stay with us at the Sheraton Raleigh Hotel! We will be renovating more over the next few years and will be updating our guest rooms as well. Thank you for taking the time to provide us with this valuable feedback! More

Maryland
Top Contributor
144 reviews 144 reviews
44 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed February 18, 2014

Only stayed here for one night while passing through. I can't comment about the location because I'm not sure what it is close to, not close to, etc. There is a parking deck across the street, no valet available. The room was clean and spacious. As platinum members we were able to stay on the SPG floor which had the... More

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Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for your valuable feedback about our hotel! We are delighted that you enjoyed your stay with us and your experience with Jimmy V's. We appreciate your loyalty as a Platinum Starwood Preferred Guest member and look forward to welcoming you back to the Sheraton Raleigh Hotel in the future. More

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Additional Information about Sheraton Raleigh Hotel

Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 80 hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
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