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All 80 Raleigh hotels

Sheraton Raleigh Hotel

3.5 of 5 Hotel   |   421 S. Salisbury St., Raleigh, NC 27601
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54%
Ranked #41 of 80 hotels in Raleigh
A recent review
3 of 5 stars reviewed 2 days ago
Brenda M Sherrills Ford, North Carolina
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  • Reviews (313)
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  • Room tips (61)
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313 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Sherrills Ford, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

I used priceline to book this hotel for a basketball tournament. Felt the price was nice but have had a nightmare trying to resolve a parking ticket that we received while staying at this hotel. They did not have valet parking, but I was directed across the road to self park and instructed that it was free. A month later,... More

Was this review helpful? Yes 1
wilmington
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

The morning of our checkout, received an email of our bill and noticed a $250 smoking charge. Immediately I went to the front desk and asked about it. Clerk at the desk talked to someone behind a wall and said their was evidence that I smoked in the room...umm ok what was the evidence? Couldnt tell me or wouldnt not... More

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Charlotte, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel, great location, nice staff. Was greeted and stalked by homeless man in the parking garage, no security present had to ask a stranger to stay with me until I was finished packing my car. Hotel website also listed one price and we were charged a different rate once at the hotel. I didn't investigate as my company was... More

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SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We appreciate you taking the time to provide us with feedback. We do want to apologize for the discomfort felt within the parking garage. We are working with the local authorities and the city on creating a more secure parking garage, so that our guests feel at ease at all times of day. If there are any further concerns, please... More

Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I come to Raleigh once a year to visit for a convention. Normally I stay at the neighboring Marriott but it was sold out. I decided to stay at The Sheraton. They brag about the updated lobby but that is pointless when you see the rooms. The rooms are a cosmetic nightmare. It is simple things like paint scuffed walls,... More

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SheratonRaleighMgt, Front Office Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with feedback. We do apologize for the status of the walls and vents in your guest room. We also want to apologize about the status of the desk chair in your room. Your feedback regarding these items has been relayed to the housekeeping manager, and will be worked on, to create... More

Florham Park, New Jersey
Top Contributor
119 reviews 119 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've been staying here for the past 6 years when on business in the area. The central location is good, the rooms are big enough and clean, and the staff is helpful and friendly. We always stay at the Club level to allow us to have quick breakfasts and get going. Although the parking is across the street, it has... More

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SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted that you enjoy returning to the Sheraton Raleigh Hotel, and have been for the past 6 years! Your feedback regarding the Club Lounge has been relayed to proper management, and we hope to accommodate your preferences during your upcoming stays. We appreciate the understanding with... More

Rocky Point, NC, USA
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We just returned from a three night stay at the Sheraton in Raleigh. We were there for the Firemen's Conference. The hotel is in a great location, as far as being able to walk to museums and food. The hotel is really looking shabby. The carpets through out the building and in the rooms are in dire need of cleaning... More

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed the pool and our warm and welcoming associates. We do apologize about the overall status of the room and your feedback has been relayed to proper management, to ensure these items are taken better care of. We look forward to... More

Lilburn, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Unsure of whether we liked this hotel. The location of the hotel is good, and parking is decent although it is across the street in a parking garage. The rooms were spacious enough and comfortable, but could have been cleaned better. Generally quiet, but we were there at a time when there was a two-day concert happening, so noise from... More

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SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We take pride in our associates and location to Downtown Raleigh. We hope that the next time we welcome you back, your stay will exceed all expectations. More

Bangalore, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was there in March for couple of nights +ve 1. the downtown location, 2. the sun-filled atrium on the lobby level, 3. the rooms (specially on the higher levels with nice morning and evening views) 4. Staff (specially porter service for taxi - very punctual and nice cabs) -ve 1. This is a personal mistake as I wanted to stay... More

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SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had a wonderful stay. We take pride in our warm and welcoming environment and associates. We hope to welcome you back in the future! More

Wilson, North Carolina
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a few nights during a convention. The rooms are small and need a makeover. The bathrooms needed new paint and tile work. The shower had mold growing in the cracks and the bathroom had a dirty cleaner smell. The furniture in the room looked very old and used. The desk chair was all bit falling apart... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted that you had a wonderful experience with our associates. We want to apologize for the status of your room. We are working toward improving our guest rooms. We hope to welcome you back in the future, so that we may exceed your expectations. More

New York City, New York
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Here are the good things: the downtown location, the sun-filled atrium on the lobby level, the restaurant for DINNER (not breakfast...see below), the rooms (at least the ones on the SPG level). Here are the not-so-good things: the downtown location comes with concerts and other noise at street level that carries up to the rooms and/or mucks-up traffic when driving... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We appreciate the time you took to provide us with feedback. We apologize that everything during your stay did not exceed expectations, and we are working to improve upon our performance. We are delighted to hear that you enjoyed our Downtown as well as the atrium. We hope that we can welcome you back in the future, so that we... More

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Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton

67 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
Number of rooms
353

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