We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Raleigh Hotel

3.5 of 5 421 S. Salisbury St., Raleigh, NC 27601
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Raleigh Hotel
Professional photos View all
Browse nearby
Sheraton Raleigh Hotel
Write a Review

368 reviews from our community

Traveler rating
    77
    117
    108
    39
    27
See reviews for
53
65
24
162
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (368)
  • Mar-May only
    (73)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (78)
All months
1 review
4 of 5 stars Reviewed 1 week ago

We were in town for our daughter's cheer competition at the adjacent convention center. The room was clean, modern and comfortable. The front desk staff was extremely polite and helpful with our arrival and departure. While the hotel was very crowded the hotel staff went out of their way to make us feel welcome and comfortable during our stay. The... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that your stay at the Sheraton Raleigh was comfortable, and that your family was able to enjoy your daughter’s cheerleading competition. We also appreciate the comments regarding our front desk staff. We take wonderful pride in our warm and welcoming associates, and we... More 

Cold Spring, Kentucky
Top Contributor
56 reviews 56 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First let me say that the service was excellent; impressed. My mediocre review is the result of a expectations created by the price of the stay and a room that I felt was not worthy of the price range. The room itself was slightly better than average; the price, higher than necessary. The hotel is right in the center of... More 

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that the service received was excellent and created a warm and welcoming environment. We are disappointed to read that the guest room you stayed in did not exceed your expectations. Please be assured that we are sharing all comments with proper management, and... More 

Conway, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Room was clean and the service was great. The sheets on the bed were a little rough and one of my besst pet peeves is when a hotel uses the cheapest kleenxes. I know that is a small detial but when you travel a lot sometimes the details matter. There is a lot of construction going on downtown right now... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback regarding your most recent stay at the Sheraton Raleigh Hotel. We are delighted to read that our guest rooms, as well as our warm and welcoming associates created an environment that warranted a memorable stay. We look forward to welcoming you back during your next trip to Raleigh,... More 

Tampa, Florida
Top Contributor
75 reviews 75 reviews
74 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for two nights for business. My stay would have been just average except for the service and attention provided by Christine. She made sure the requests I had for my room were met and made me feel like a valued guest. I was also impressed with the gentleman who greeted customers on the lower level and directed them to... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are always thrilled to read that our associates are able to exceed guest expectations on a daily basis. With the amazing work of Christine, we are proud to read that she went above and beyond in fulfilling your requests. Please be assured that we are sharing your... More 

York, United Kingdom
Top Contributor
66 reviews 66 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 18, 2015

A nice hotel with excellent service, it was a two day conference - nice conference food , great service ( esp laundry ) good facilities. Room clean and tidy , nice bathroom . Lively bar atmosphere but we may have been the majority of that !! Didn't eat in the restaurant as there are many facilities nearby. Would stay again

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you had an exceptional stay at the Sheraton Raleigh Hotel during your most recent trip to Raleigh. We are proud to hear that you enjoyed Jimmy V’s Osteria + Bar, and that the atmosphere was to your liking. The Sheraton Raleigh Hotel... More 

Burke, Virginia, USA
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2015

Similar to another recent review who was on the 12th floor, we stayed on the 10th floor which seemed damp and musty. It didn't smell like mold or mildew, just damp. The room was clean, but in desperate need or updates. Yellowish but clean caulking in the bathroom, but the thing that needed the biggest update was the bed head... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are disappointed to read that your guest room did not exceed expectations, resulting in an unmemorable experience. Please be assured that we are sharing your comments with proper management, and we will be looking into the issues stated in your review. Thank you once again, and we... More 

Shenandoah, Virginia
Top Contributor
114 reviews 114 reviews
69 hotel reviews
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed January 16, 2015

I will never do this hotel again. I left a bag in my room. I called the front desk after check out and waited for a call back...none happened. The next day I called again and had the displeasure of dealing with security who was clueless. The front desk staff was not very helpful. They are unable to figure out... More 

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

We were in town for a wedding and stayed 3 nights at the Sheraton. It was a great stay, lots to do real close to the hotel, the restaurant in the lobby had good food and drinks. And the staff were friendly at the hotel. Would definitely stay again. Room was clean and so was the bathroom, which is a... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with feedback. We are delighted to hear that our associates and Jimmy V’s Ostiera + Bar exceeded your expectations during your recent visit to the Sheraton Raleigh Hotel. Being centrally located in Downtown Raleigh allows our guest to truly experience the best Raleigh has to offer, and we are pleased to... More 

Boca Grande, Florida
Top Contributor
145 reviews 145 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 15, 2015

We decided to book here since it was extremely close to the Convention Center, it's a quick walk across the street. Everything was perfect during our stay. The staff here is extremely friendly and professional all the way from the front desk to housekeeping. They are doing a bit of work on the outside so it looks a little "under... More 

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed your stay at the Sheraton Raleigh Hotel while you attending an event at the Raleigh Convention Center. We are proud to read that our associates remained warm and welcoming during the entirety of your visit and assisted when needed and... More 

Goldsboro, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed January 12, 2015

I stayed at this hotel for a week on a recent business trip. The rooms were nice and clean and the staff was very professional. They assisted me with every question and provided outstanding service. It's in downtown Raleigh very close to great restaurants and entertainment. I will definitely stay there again in the future.

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that your most recent stay at the Sheraton Raleigh Hotel exceeded expectations. We are thrilled to read that our warm and welcoming associates as well as our fantastic guest rooms made your trip memorable. We look forward to welcoming you back to the... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Raleigh Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Priceline, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Raleigh Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Raleigh
Raleigh Sheraton

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (16)
Viewed
View from room (1)
Viewed
Bathroom (5)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (6)
Viewed
Dining (7)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay