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Sheraton Raleigh Hotel

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421 S. Salisbury St., Raleigh, NC 27601
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1 room 1 adult
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Sheraton Raleigh Hotel
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492 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night on a road trip through North Carolina on our way to Asheville. We wanted to stay downtown, and surprisingly there are not a lot of options. The location is walkable to many restaurants, breweries, shops and bars, although not much goes on in the downtown area it seems. The parking lot is not connected... More 

Helpful?
Thank hkl213
North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Oh my goodness. For the price of this room, one would assume you could actually sleep in it. Both nights we have been here I have been woken up by people being loud and opening and shutting doors in the hallway. All night long. No free breakfast. The leather is peeling off the headboard. The bed is comfortable and the... More 

Helpful?
Thank MaryMac92
Sarah P, Front Office Manager at Sheraton Raleigh Hotel, responded to this review

I am so sorry that you were unable to get any rest during your stay here due to noisy guests. We do have security on staff overnight as being a downtown hotel can be a bit noisy, if this ever happens we send them up to ask the guests to quiet down and respect our other guests. I am glad... More 

Tyngsboro, Massachusetts
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights in July for a family wedding. We were meeting 10 other out of town family members here. As SPG Gold members, I was impressed that I got an email the day before our travel from (can't remember the name) acknowledging our SPG status, confirming our time of arrival, guaranteeing our room would be available... More 

Helpful?
Thank Missedtheboat
Sarah P, Front Office Manager at Sheraton Raleigh Hotel, responded to this review

Missedtheboat, I want to deeply apologize about your very dissapointing stay with us. I can certainly understand your frustrations with the many issues you encountered. This is not up to our standards, and is not the case typically. I am so sorry you had to wait so long for your room, and then that the bathroom had a problem. I... More 

Winterville, North Carolina
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here last month when my daughter played in a volleyball tournament. The location was excellent. The rooms...they really needed updating. I was a little disappointed. The beds were small. The carpet was dingy and the headboard was peeling. Overall, I guess the room was clean enough. It would have been nice to have a refrigerator and microwave in... More 

Helpful?
Thank Missuuncleronnie
Sarah P, Front Office Manager at Sheraton Raleigh Hotel, responded to this review

Missuuncleronnie, Thank you for sharing your feedback about your recent stay with us, we truly appreciate it. I understand your frustration with the room needing updating, and I am excited to share that we will be undergoing a room renovation this summer. We are thrilled to be able to share our fresh rooms with our guests. I do hope we... More 

New York City, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've stayed here the past few weeks for business (disclaimer: I'm an SPG loyalist when I can book one) and have had great stays each time. The staff are very helpful, the hotel & rooms clean, and the club room has a great breakfast and evening hot and cold food. It is also in a great location within easy walking... More 

Helpful?
Thank Robert J
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We would first like to thank you for your continued loyalty to Starwood, and our property. Our number priority is the overall expectations of our guests. If our associates see the opportunity to go above and beyond in order to do what our guests request, they will work tirelessly to see that achieved. The Sheraton Raleigh Hotel is extremely fortunate... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I stay here every time in in RDU. Great hotel, club lounge is great! Checked in at 330am due to a delayed flight and was treated great. High recc. Room is spacious and clean. The attached restaurant is probably one of the better ones in most of Sheraton portfolio.

Helpful?
Thank Fathead F
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

The Sheraton Raleigh Hotel is ecstatic to read that we are chosen as your home away from home during your trips to RDU. Our property is very fortunate to have an in-house restaurant like Jimmy V’s Osteria + Bar. Their continued excellence in service and incredible food are a treat to guests and locals alike. We look forward in welcoming... More 

Charlotte, North Carolina
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is located in the heart of downtown Raleigh, spacious clean rooms, ample parking in a secure garage, and friendly staff. There is plenty of food and entertainment within walking distance. It is a great place for both business and vacations stays

Helpful?
Thank fiszbin
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

The Sheraton Raleigh Hotel would like to thank you for your continued service and loyalty to the Starwood brand. While we are thrilled to read that you found our rooms spacious and clean, we are super excited for you to experience our newly renovated guestrooms, which commence renovations in 2016. We look forward in welcoming you back in the future! More 

Metro Minneapolis-Saint Paul, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

The staff was great and very helpful. The attached restaurant had very good food. As always solid SPG property with the typical Sheraton amenities. I have stayed at this property now twice in the last year. Both excellent stays.

Helpful?
Thank Mark L
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are very excited to read that over your previous visits to the Sheraton Raleigh Hotel, you have received the best of all of our amazing associates as well as thrilling access to all of our amazing amenities, such as Jimmy V’s Osteria + Bar. We hope that we have the immense pleasure of welcoming you back in the future,... More 

Brunswick, Georgia
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Rooms are small and outdated. Housekeeping is horrible. Staff was Non responsive. Will not stay again. We had no towels and wash cloths when we arrived. Took 2 phone calls and hour to get them. Room did not get cleaned all day despite 3 phone calls. Went to workout room in the morning and floor was covered in towels and... More 

Helpful?
Thank Jen B
Sarah P, Front Office Manager at Sheraton Raleigh Hotel, responded to this review

Jen, I want to apologize about the dissapointing experience you had during your stay with us, I can understand your frustration. I will speak with our housekeeping manager about your issues to ensure this does not happen again for you or our future guests. It certainly is not the norm, we strive to ensure our guests have excellent service every... More 

Toronto, Canada
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Like most inner city hotels, parking is always a premium. This hotel has its parking across the street. It's cose the the convention center and walking distance to dozens of good restaurants. Since it is in the heart of downtown, there are lots of attractions and landmarks to visit on foot.

Helpful?
Thank World1day
Questions? Get answers from hotel staff and past guests. Ask a question

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