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All 80 Raleigh hotels

Sheraton Raleigh Hotel

3.5 of 5 Hotel   |   421 S. Salisbury St., Raleigh, NC 27601
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Ranked #41 of 80 hotels in Raleigh
A recent review
4 of 5 stars reviewed 3 days ago
WilmingtonPrincess
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325 people have reviewed this hotel

Traveler rating
    69
    101
    96
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location in downtown. The hotel was nice overall however there were some issues... mainly the room was freezing cold. I fiddled with the ac and nothing happened. I asked the desk if they could send someone up and was told to live with it. I am fairly certain if I had died up there, it would have taken a... More

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed our location in Downtown Raleigh. We’d like to apologize for the chilly temperature in your guest room, and we are working with our engineering department to find a quicker method of warming the rooms up. We look forward to welcoming... More

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I first visited the Sheraton Raleigh in May and was treated with utmost courtesy and professionalism. We are back to spend several days in Chapel Hill and find it worthwhile to travel to and from Raleigh in order to stay at the hotel. The front desk staff are consistently polite and helpful - my particular thanks to Erin who helped... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are thrilled to hear that we have earned a lifetime guest from exceeding your expectations time and time again. We are proud of all of our associates, and Sharon and Musulyn will be acknowledged for their wonderful customer service. We look forward to welcoming you back as often as possible. Thank you for your continued loyalty, and wonderful feedback. More

Valdese, North Carolina
Top Contributor
102 reviews 102 reviews
7 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed here for 4 days having made a reservation through hot wire. Day 1: Checking in and formalities were great. Added the club room package for 30 a day that gives you access to the club lounge on the 17th Floor. Got a Room on the 14th floor, the chair was in tatters from use. There were stains on... More

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are disappointed to hear that your stay did not exceed your expectations. We will bring these details to the attention of proper management, and we will improve the overall service our associates are presenting to our guests. We hope that we are lucky to welcome you back... More

Sarasota, Florida
Top Contributor
160 reviews 160 reviews
67 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed at the Sheraton Downtown Raleigh while in town for the weekend. Hotel was in good condition, service was attentive and very convenient (walking distance) to many downtown attractions. Restaurant just off the lobby is Jimmy V's and we had several drinks and appetizers there - very inviting and nice vibe. Great open air kitchen. Service was good both... More

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SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had a wonderful time during your recent stay. We are lucky to be in the downtown area, where our guests are able to walk to over 60 restaurants and attractions. We appreciate the feedback, and we look forward to your return! More

Greenville, SC
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Was a great stay for one night on business. The hotel is conveniently located within walking distance of several hotels. The bed was very comfortable. The only issue I had was the desk chair was rather worn and needed to be replaced which is pretty minor as the rest of the room was quite nice. I would definitely stay here... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had a wonderful stay at the Sheraton Raleigh Hotel. Being centrally located in Downtown Raleigh gives our guest access to over 60 restaurants and numerous attractions. We look forward to your return, and we appreciate your feedback. More

Chicago, Illinois
Top Contributor
73 reviews 73 reviews
57 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is across the street from the convention center and beyond convenient for the downtown meetings you'll be going to. Unlike others who have written posts about the rooms, I found mine to be very nice and updated. The cleaning of the bathroom could have been slightly better, but nothing disgusting or worth rejecting the room over. The bed... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed your stay. The feedback regarding the cleanliness is being relayed to the Director of Housekeeping, and will be improved when we welcome you back in the future. We are overjoyed to hear that our in-house restaurant was able to accommodate... More

Annandale, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

Imagine my surprise when Priceline told me we had booked a room at the SHERATON in Downtown Raleigh. We were so excited to have a chance to check out this place that we had passed by on every trip to Raleigh. Then I was totally dismayed to discover that in addition to the booking price of the room, we will... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with feedback. We are currently in the process of checking our site postings in order to ensure that no guest is misled when it comes to internet and parking fees. With being a full-service hotel in a downtown location, internet and parking do have a daily fee. We appreciate the feedback,... More

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

We stayed here to attend a wedding in downtown Raleigh. The location was great and the staff was nice but that's the only plus to this hotel. The chairs in the room were old and damaged, and the bathroom looked like a gas station bathroom. Other guests in our party had issues with their rooms as well. Someone's shower did... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you enjoyed our warm and welcoming associates. We do apologize for the status of the furniture in your guest room. We are in the process of changing out a few items in the guest rooms. We hope that we can welcome you... More

Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I arrived for a 5 night stay, at $180 per night, and the hotel staff were very nice and polite. However when i got to my room it was worse than any motel 6 i have stayed in. It was nice and clean but the headboard on the bed was all cracked up and gross looking, kind of like the... More

Was this review helpful? Yes 1
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for taking the time to provide us with valuable feedback. We want to apologize for the status of the initial guest room that you received, and we are in the process of updating those items. We also want to apologize for the inconvenience that took place on the final night of your stay. We hope that we can... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great downtown location very close to the Convention Center and easy walking distances to museums and restaurants. Spacious comfortable rooms. Clean, illuminated bathroom. Use the Green Choice if you don't want your papers, books, or computer moved by the cleaning service and save money. The hotel staff are helpful and friendly. Jimmy V's is connected and very good. The breakfast... More

Was this review helpful? Yes
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

We are delighted to hear that you had an exceptional stay at the Sheraton Raleigh Hotel. Being centrally located in Downtown Raleigh allows our guests to experience everything that is going on during their stay. We are also happy to hear that you enjoyed Jimmy V’s Osteria + Bar. Their delicious menu and creative décor leave patrons excited to come... More

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Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
Number of rooms
353

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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